ComplaintsforAmscot Corporation

• Initial Complaint

  10/10/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was told I only owe $185.00. I ask three times what did I owe he kept telling me it was paid I only owe $185.00. I receive no phone calls before October 1, 2022 as I normally do They stated the corporate office told them not to make phone calls and they were closed October 1, 2022 so how was I supposed to pay my balance or normally they send me an email to pay online. Now they saying if I had came in October 3 before a certain time there would not been any problems. I called the corporate file a complaint she said the Amscot branch I owe was closed October 1, 2022. They have no empathy with the Hurricane *** no grace ****** or anything. They just dont care . I have receipt signed by the employee saying it was paid in full.

  Business response

  10/11/2022

  October 11, 2022
  Via Web Form
  
  Better Business Bureau
  
  Re:       Case Number ********; ***************************
  
  To Whom It May Concern:
  
  Amscot is in receipt of the consumer complaint of ******************************* (****************). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.
  
  **************** applied for an installment cash advance on August 12, 2022, and executed an Installment Cash Advance Application and Installment Cash Advance Agreement (collectively Agreement) in exchange for the funds requested.  **************** had three payments due under the Agreement, which outlines each of them in detail.
  
  **************** redeemed the check for her first installment by paying in cash at a branch. Ms. ******* second payment was due on October 1, 2022. Pursuant to the terms of the Agreement, Amscot deposited Ms. ******* check for payment of the second installment on October 3, 2022, as Amscot had not received a cash payment.  
  
  On October 4,2022, **************** came to an Amscot branch and made a payment in cash.  This payment was applied to the third and final installment payment under her Agreement.  It should be noted that this constituted an early repayment of the installment cash advance, which reduced her final payment amount by $32.51.
  
  Unfortunately,following her payment on October 4, 2022, the bank returned the check that would have been applied to her second payment due to a closed account.    Accordingly, as of the date of this letter,**************** continues to owe $217.98.  Amscot has waived the return fee of $25.00.
  
  We invite *************** to contact us to discuss repayment of the returned payment.  Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses your inquiry and resolves the complaint.  Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.
  
                                                                         Sincerely,
                                                                         Amscot ********************************************************* ***** of Directors and General Counsel/Chief Compliance Officer
              ***************************, Director of *************** and Customer Care
  

• Initial Complaint

  08/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 26th I went to the Amscot at *************** in Lakeland Fl to apply for a payday advance. When she asked me for a pay stub I first told her I didn't have one but I could show her my online banking and direct deposits of my paychecks every pay day. She told me she would need a paystub. I went outside and emailed the payroll department at my job and asked her if I was able to get a copy of my pay stubs. She told me I could make an account on ADPs website and print one from there and she would also send me the last 3 that I had received. I signed on ADPS website, made an account and printed two of my most recent stubs. I brought them back inside and I noticed the female assisting me was making a phone call. She then hung up the phone and told me she couldnt approve me for the pay advance. I asked why and she said that they would need more information from me. I said well what more would you need I said I'm giving you two pay stubs I showed you my online banking with all my direct deposits from my job and also show the email between the payroll department and myself asking for the pay stubs. I also showed her the pay stubs that were emailed to me from my payroll department. So then I asked to speak to a manager. So another female walks up to me and starts questioning me about my job. She was making accusations that the amount of hours I worked and the pay I made weren't adding up. I told her I was on salary pay. she was so nasty to me and I was so humiliated because it was quite obvious she was accusing me of having a altered pay stub. Everyone was staring at what she was saying to me. I said please I really need this money to get back to Vero Beach so I could go to work. That's when She started saying things about my home address was in Lakeland but my job was in Vero Beach. When I asked what other proof would she need she couldn't give me an example. I left there so mortified. And never found out why I wasn't approved.

  Business response

  08/24/2022

  Business Response /* (1000, 5, 2022/08/10) */ August 10, 2022 Via Web Form Better Business Bureau Re: Case Number ********; ******** ******* To Whom It May Concern: Amscot is in receipt of the consumer feedback from ******** ******* ("Ms. *******"). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot's part. On April 26, 2022, Ms. ******* came to Amscot and applied for a cash advance. To be considered for a cash advance, a customer must be at least 18 years of age, complete the required application, have a contact phone number where they can be reached, possess a valid government-issued photo ID, and have an open and active checking account. As part of the application process, they need to provide account information, and show proof of income. Having this information is merely what Amscot needs to begin evaluating a customer for the cash advance service; it does not guarantee approval. Ms. ******* supplied the documentation Amscot needed to complete its review. Regrettably, the information was insufficient to verify her income. While Ms. ******* was still in the branch, she received a letter notifying her of the denial and that it was due to unverifiable income. As Ms. ******* indicates in her message, she also received a verbal explanation from the Amscot Associate who assisted her. Amscot has reached out to Ms. ******* to discuss this matter but has been unable to make contact. Amscot is happy to review any updated documentation Ms. ******* may have. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the concern. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care

• Initial Complaint

  04/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I visited the branch across the boulevard from where I live. I had just got paid 20 minutes before midnight. I rushed over to Amscot to get my free money order like I do every month to pay my rent but this time I was running last minute on my rent and didn't want to have a $100 late fee with my landlord for the money order saying the 7th instead of the 6th. I used their ATM which I never do but of course I was short on time. I approached the window and asked for a money order in the amount of $1050 and handed over my cash. She asked for my ID. I provided it. She then asked for my number. I was confused I said I asked for a money order right ? She then stated how the system prompted her to update my information. I'm like I just need a money to pay my rent she insisted she needed my number or she couldn't do the money order... I gave her a number. She then asks if I can pay on a cash advance I got back in 2013. I stated no and why I was in there so late so that my money order for my rent would show the 6th and not the 7th. She then proceeds to say she can't issue me the money order because I owe. Now mind you every single month I'm there getting a money order especially the last 2 years I've been in this apartment. I'm confused shocked and upset at this point. She offered to call home office and begin whispering on the phone then came back and said they denied it she can't do it. I had never been asked to provide ID or update "my info". Another lady comes in now she's aware she denied allowing her to get a money order from me. I called the number on the window and corporate office denied my money order request without gathering my name or any other information. I had never been treated that way and for the audacity of the woman over the phone to say "it's been 9 years we need a payment" was it for me. I had never been told I needed to pay on an advance yet alone denied a free money to pay my rent. So what if I owe there has to be another way to handle situations as such

  Business response

  05/12/2022

  Business Response /* (1000, 5, 2022/04/08) */ April 8, 2022 Via Web Form Better Business Bureau Re: Case Number ********; ************ To Whom It *** Concern: Amscot is in receipt of the consumer complaint of ***** ****** ("Ms. ******"). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot's part. Ms. ****** came to Amscot on April 6, 2022 to obtain a free Amscot Money Order. At the time of her visit, Amscot's records indicated she had an unpaid cash advance. Amscot told Ms. ****** that its policy limits the transactions that can be completed by customers with outstanding debt. Ms. ****** made a payment toward her unpaid balance, which allowed Amscot to complete Ms. ******'s request for a free Money Order. Amscot reached out to Ms. ****** directly and offered to refund her the payment. Ms. ****** refused the refund and indicated that she understood the policy and was happy with the resolution. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to XXX-XXX-XXXX. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care

• Initial Complaint

  01/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  To Whom It May Concern, I am sending you this email in regards to the outstanding money order which was lost. The money order in question is Money Order number **********, it was purchased on June 22, 2021 and the amount of the money order is $400.00. This money order was purchased for the purpose of paying rent. Unfortunately, the money order was lost/misplaced by my former landlord. I have been requesting a refund for this money order for over 7 months with no success due to the fact that I lost the corresponding stub for said money order. As requested I am attaching the requested documentation to substantiate that the money order in question was purchased by me and to verify ownership!!! I have called several times and spoke to Alexis and she continues to give me the run around regarding my refund. I was assigned a call back number, date and reference number(12/22/21 & ref# ***). She advised me that since I do not have the stub, I will have to put a research request, which was completed and then fill out another claim form request. At this point, I would appreciate that you research this money order, fill out the claim and refund me my money. It's been over 7 months of back and forth and numerous call just to get to this point. I will file a letter of compliant to the Better Business Bureau and forward this complaint to the CEO( Ian M. ) and ask him how many money orders you keep and why you put your customers thru the ringer for a valid refund. I am pretty sure that I am not the only one going thru this insane process to receive a valid refund.

  Business response

  01/28/2022

  Business Response /* (1000, 5, 2022/01/20) */ January 20, 2022 Via Web Form Better Business Bureau Re: Case Number ********; ****** ****** To Whom It May Concern: Amscot is in receipt of the consumer complaint of ****** ****** ("Mr. ******"). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot's part. In August 2021, Mr. ****** reported a Money Order as lost/misplaced and submitted a request that it be reissued. In accordance with its policy, Amscot asked Mr. ****** for the original stub. Mr. ****** informed Amscot that the stub was not in his possession. Although a stub is required in order to reissue a lost/misplaced Money Order, in the spirit of customer service, Amscot told Mr. ****** that Amscot would consider reissuing the Money Order after a full investigation. To that end, Amscot requested additional information from Mr. ******. Among other things, Amscot asked Mr. ****** to provide the date of purchase and the dollar amount of the Money Order. Mr. ******, who claimed that the Money Order was for rent, was unable to provide the correct dollar amount or the correct date of purchase when first asked. The inability to provide such basic information upon request is unusual. Therefore, Amscot asked Mr. ****** for a copy of his lease and his government-issued ID in order to continue with its investigation. Mr. ****** failed to provide the information. Accordingly, Amscot cannot proceed with its investigation and has no choice but to deny ******'s request to reissue the Money Order in question. Amscot invites Mr. ****** to submit the required documentation and information. Once received, Amscot will be happy to reopen the investigation into the matter. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to XXX-XXX-XXXX. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care Consumer Response /* (3000, 7, 2022/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I totally disagree with there response based on the fact that I provided them with the amount of the money order($400.00), date of money order(6/22/21, and money order number(**********). The only thing I didn't have was the corresponding stub. I sent a copy of my NYS ID and an email to my prior landlord stating that she lost the money order on 1/7/2022 at 3:18pm... The information that was requested was submitted to ************************************* on 1/7/2022. I am enclosing a copy of my NYS ID and a copy of an email from my prior landlord stating that the money order was lost/misplaced. Hopefully this will resolve their insane process of proving ownership. Furthermore, this money order remains outstanding and not cashed after 7 months! Why would I continue to call and contact Amscot if the money order wasn't legitimately purchased by me? On the date of purchase(6/22/21) at approximately 4:40ish pm, my face and transaction was recorded by amscot as I am a frequent customer at that location. Please review the attached documents that was already sent to Amscot. Thank you for your assistance regarding this issue. Regards - ****** ****** Business Response /* (4000, 9, 2022/01/24) */ January 24, 2022 Via Web Form Better Business Bureau Re: Case Number ********; T***** ****** To Whom It May Concern: Amscot is in receipt of the response submitted by T***** ****** ("Mr. ******"). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot's part. Amscot has received the documentation referenced in Mr. ******'s feedback, which was sent by a third party. Although the information provided remains insufficient to reopen the investigation, as a gesture of customer service, Amscot invites Mr. ****** to bring government-issued ID to any Amscot branch to receive a refund for the Money Order. Amscot has contacted Mr. ****** directly who has said he is happy with this resolution. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to XXX-XXX-XXXX. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care Consumer Response /* (2050, 12, 2022/01/27) */ I am please to advise you that this complaint was successfully resolved. I want to thank the BBB for your efforts and conciliation of this issue. Thank god we have the Better Business Bureau!!! If it wasn't for your efforts, I would still be going thru the ringer with Amscot. Thank you for all your help. Regrds ****** ******

• Initial Complaint

  12/13/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 11/27/21, I purchased 6 money orders for $1,000 each, for a total of $6,000. They were to be used as payment to a contractor to do work at my home. That same day I handed money orders serial number **********, trough **********. He cashed them all without issue. I held on to the last $1,000 one upon full completion of his work. The money order never left my wallet (**********). The contractor was payed November 31, and he cashed that last money order on December 3rd. The bank declined the money order, because they said it had already been cashed. Upon further research, that money order was cashed weeks prior, and it was still in my possession at the time. I need an urgent response as to how to get this isssue resolved. I went to the branch were the money orders were purchased, and they refused any assistance.

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2021/12/14) */ December 14, 2021 Via Web Form Better Business Bureau Re: Case Number ********; **** ******** To Whom It May Concern: Amscot is in receipt of the consumer feedback of **** ********. We thank you for bringing this matter to our attention. We have reached out to **** ******** to answer her questions and concerns and offer a solution for the issue at hand. Ms. ******** has indicated that she is happy with the resolution. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care

• Initial Complaint

  10/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They continue to call me every day on a past due bill that was returned to them and the next one was paid ,they just dont stop calling and it's irrational nonsense

  Business response

  11/09/2021

  Business Response /* (1000, 5, 2021/10/14) */ October 14, 2021 Via Web Form Better Business Bureau Re: Case Number ********; ******* ***** To Whom It May Concern: Amscot is in receipt of the consumer feedback of ******* ***** ("Mr. *****"). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot's part. Mr. ***** applied for an installment cash advance on August 14, 2021. In exchange for the funds requested, Mr. ***** executed an Installment Cash Advance Application and Installment Cash Advance Agreement (collectively "Agreement"). In the Agreement, Mr. ***** provided explicit consent to be contacted about this debt. Pursuant to the terms of the Agreement, Amscot deposited the check for the installment due on September 17, 2021 ("September 17 installment"). The bank returned the check due to "insufficient funds." With Mr. *****'s explicit consent on file, Amscot contacted him to discuss repayment of the dishonored check. Under the terms of the Agreement, Mr. *****'s next installment was due on October 1, 2021 ("October 1 installment"). Mr. *****'s check was deposited, cleared, and applied accordingly. Unfortunately, the check for the October 1 installment was not enough to also repay the September 17 installment, for which Mr. ***** continues to owe. Amscot's records indicate that Amscot has had no meaningful communication with Mr. ***** about the dishonored check for the September 17 installment. Amscot invites Mr. ***** to call ************ to discuss available repayment options. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to XXX-XXX-XXXX. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care

• Initial Complaint

  09/28/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to amscot on 9/27/2021 and faxed paperwork to the wrong location. I was hoping their wouldn't charge me for correcting it and instead Kenya never gave me a second form to fill out the name and to correct it or sheelia neither,and i asked for another form and sheelia said she was going to double charge me for faxing it twice,when their never comfirmed with me about the cover sheet. Very rude employees on 9/28/2021 12:55 pm.i will like a refund of 16.99 Paid in cash both times. Shelea is the manager of this location

  Business response

  10/26/2021

  Business Response /* (1000, 5, 2021/09/30) */ September 30, 2021 Via Web Form Better Business Bureau Re: Case Number ********; ***** **** To Whom It *** Concern: Amscot is in receipt of the consumer complaint of ***** **** ("Mr. ****"). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot's part. On September 27, 2021, Mr. **** came to Amscot to send a fax. To that end, Mr. **** completed a fax transmission form, which included, among other things, the fax number where the document should be sent. He paid the fee and Amscot sent the fax pursuant to Mr. ****'s instructions. Mr. **** subsequently realized he had made an error and returned to Amscot to resend the fax to the correct phone number. He provided updated information and was charged for the second fax transmission. Again, Amscot sent the fax based on the information Mr. **** provided. After the second fax was sent, Mr. **** noticed he had addressed the fax to the wrong person. As such, Mr. **** revised the information to send a third fax to the right phone number and the right person. Although there was no error on Amscot's part, Amscot did not charge Mr. **** for the third fax as a courtesy to him. In other words, Mr. **** was charged for two faxes despite using the fax service three times. Nevertheless, in the spirit of customer service, Amscot will refund Mr. **** the fee for the second fax transmission. Amscot has contacted Mr. **** regarding this matter and invites him to come to the branch to receive his refund in cash. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to XXX-XXX-XXXX. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care Consumer Response /* (3000, 7, 2021/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The form was an old form,from the night before. The amscot employee's never offered another form. I had to ask after the amscot employee already faxed with the old form. Amscot should just leave the fax cover sheet on the floor. Yes i do agree it was faxed three times,but the blame is still being placed on me. Normally when i go to a place of bussiness their hand me the fax cover page,like the employees at this amscot did when i faxed it the first time. Perhaps you employee's should double check if sheela gave me a fresh fax form before or should've gave me a fresh fax form. I will come in to this amecot at night,when it is a different manager and employre's for a refund,but not in the daytime rude rude as can be. Business Response /* (4000, 12, 2021/10/18) */ ***Document Attached*** October 18, 2021 Via Web Form Better Business Bureau Re: Case Number ********; ***** **** To Whom It May Concern: Amscot is in receipt of the consumer complaint of ***** **** ("Mr. ****"). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot's part. Amscot offers fax services which allows customers to send and receive faxes at Amscot locations. A customer wishing to send a fax is responsible for providing all the details needed to send a fax. Customers receive a form and are asked to complete the necessary information. On September 27, 2021, Mr. **** came to Amscot and provided the information to send a fax. Mr. **** determined his information was incorrect and two additional transmissions were needed to correct errors. Amscot completed each transaction according to Mr. ****'s instructions. Amscot's only role in the transaction is to complete the transmission based on the information provided by the customer. As Amscot's employees are not familiar with the circumstances requiring the fax, they are not able to provide any insight or opinion as to the accuracy of the information on the forms completed by customers. Amscot relies solely on its customers to review the details provided and ensure their reliability. Forms are provided upon request. As a courtesy to Mr. ****, Amscot did not charge him for the third transaction. Additionally, in the spirit of customer service, Amscot previously offered to refund Mr. **** for the fee for the second fax as well. Amscot values customer feedback and appreciates having had the opportunity to respond. We hope this adequately addresses your inquiry and resolves the complaint. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to 813-637-6247. Sincerely, Amscot Legal Department cc: Board of Directors and General Counsel/Chief Compliance Officer Charity W., Director of Human Resources and Customer Care Consumer Response /* (3000, 14, 2021/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept the response. The only thing I can do is stop my business with this company and take it to office depot where you receive help and the forms are provided for you to get yourselve. the employee's are also responsible for assisting customer's. Stop solely placing the blame on customer's. If it was money you employee's would double check or a loan to pay back. It's also hard when you employee leaves and go's help another customer as well.

• Initial Complaint

  09/15/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  AUGUST 31ST I WENT TO AMSCOT TO SEND A WESTERN UNION TO MY SON,WHICH WAS SENT HE NEVER RECEIVED THE FUNDS AND NOW WESTERN UNION SAYS IT WAS DEPOSIRED IN A BANK ACCPOUNT BUT NOONE KNOWS WHOS ACCOUNT OR WHERE THE ACCOUNT NUMBER CAME FROM IT WASNT ME. NOR DOES MY SON HAVE A BANK ACCOUNTTHIS IS FRAUD!! SOMEONE AT THE STORE MUST OF INCLUDED IT IN THE TRANSACTION I DID NOT!! AND WHE NASKING THE STORE ABOUT IT THEY WERE VERY RUDE THE MANAGER JUST WALKED AWAY FROM ME I WOULDN T HAVE AMANAGER LIKE THAT IN MY BUSINESS!! I want my refund or i'm going to the irs and fbi because this is now criminal

  Business response

  09/17/2021

  Consumer Response /* (3000, 6, 2021/09/16) */ amscot stood up and did the right thing by providing me with a FULL refund THANK YOU DAVID At CORPORATE!!!

• Initial Complaint

  09/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I inquired about an installment loan 9/3/2021, A employee left a voicemail a few hours afterwards. I went to Amscot and provided all of the necessary information to a email address , Recent pay stubs and account , It was not enough for the gentleman. He kept saying show him on my phone the account number I showed him using my ADP app and it still was not enough proof. I have been employed since 10/23/2017 with the same company and get direct deposit. ADP is also WISELY. My wisely app will not show an account number only ADP which prints my pay stubs . I gave the required information, he wanted me to beg for $60-$100. I also chose an installment loan per the website and he kept speaking of an pay day loan. I have no clue why I needed to open my phone and show him an account number when I sent it via email. My information is valid.

  Business response

  09/14/2021

  Business Response /* (1000, 5, 2021/09/09) */ September 9, 2021 VIA Web Form Better Business Bureau RE: Case No.: XXXXXXXX Complainant: *** ****** To Whom It May Concern, Amscot Corporation ("Amscot") is in receipt of your correspondence dated September 7, 2021 notifying Amscot of the feedback submitted on behalf of *** ****** ("Ms. ******") to the Better Business Bureau. Upon careful review and investigation of this matter, there does not appear to have been any error on Amscot's part. Amscot evaluates each cash advance transaction according to a set of guidelines applicable uniformly to all customers and pursuant to Florida law requirements. Unfortunately, this may mean that some transactions cannot be completed or have to be declined, based on the information that the customer has provided us. In this instance, the customer was provided with an adverse action notice explaining the reason for being declined, as is the standard procedure for all consumers. We apologize for any inconvenience this may cause. We have reached out to Ms. ****** to discuss this matter and help answer her questions and concerns but have been unable to reach her. She is welcome to call us anytime with any questions. Thank you for bringing this matter to our attention. We trust that this response adequately addresses this matter. If you have any further concerns, please do not hesitate to contact us. Sincerely, Amscot Legal Department cc: Board of Directors, General Counsel, & Chief Compliance Officer Consumer Response /* (2000, 7, 2021/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) If corporate states no wrong doing , I will accept those findings , Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩