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Business Profile

Investment Advisory Services

Interest Investments, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Advisory Services.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/26/25 . I just want them to cancel my subscription for an investing thing thru an app. I cannot get into my account to cancel and get no responses from sending messages back thru sales emails I get almost daily.

  • Initial Complaint

    Date:03/24/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Downloaded the app three times, still wouldn't let me create account. They DID take my five dollar deposit though. Contacted customer service and they couldn't fix my issue, NOR DID THEY GIVE ME MY DEPOSIT BACK! THEY JUST STOLE IT BASICALLY AND NOW WONT ANSWER!!!

  • Initial Complaint

    Date:01/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint regarding my ongoing attempts to close my account, which have been frustrating and, ultimately, unsuccessful since 2021.Despite my efforts to close my account multiple times over the years, I have encountered numerous obstacles. Initially, I removed my bank account due to being charged a monthly fee of $5.00, even though I was not actively investing. Since then, I have reached out to customer support on several occasions, only to receive generic instructions that do not address my specific situation.Currently, I have a balance of six cents in my account, which I am unable to withdraw due to persistent error messages. I have received three different error messages as follows: (1) Failed to add funding source - even though my bank indicates a connection has been established; (2) Failed to create transfer (Alpaca) withdrawals are not permitted for this account; or (3) Failed to authenticate funding source connection. I have attached screenshots of these error messages for your reference. I have provided this level of detail to the company and without fail, their standard response is a generic unhelpful link to how to close your account which fails to address my specific situation. I have been unable to speak with anyone as the only contact is an email address.I have tried to add two different funding sources as instructed, yet the app continues to deny my attempts. I am beyond frustrated; I do not need the six centsmy sole desire is to have my account closed.I kindly request immediate action to close my account. If for any reason they cannot fulfill this request, I expect detailed, personalized instructions tailored to my specific situation, as their generic responses have been ineffective thus far.Thank you for your attention to this matter. I look forward to a prompt resolution.

    Customer Answer

    Date: 02/10/2025

     
    Better Business Bureau:

    I have heard from the company and they finally closed my account.  I appreciate your help.  Thank you.  

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So they opened up the 20$ refer a friend referral program until midnight on New Years Eve now I took advantage of this and made sure you have as many friends as possible signed up so we can get $20 and I know for a fact, at least a handful of them did Now I have seen no reflection of this in my account nor have they seen any in theirs according to the app supposed to take up to 3 to 5 days for the initial five dollar deposit to clear its been well over that time and still theres zero activity on my account. Was this a bogus referral post? Ive emailed customer service only to receive zero responses. This is pretty annoying considering I went out of my way big time on new Years eve to try and capitalize on whet I thought was a decent referral program.

  • Initial Complaint

    Date:12/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What started off as a convenient way to invest turned into a highway robbery nightmare. I have submitted a request to withdrawal my money in December of 2023. The app was stuck for awhile, then it got a make over and the options for withdrawing were made more clear. Now that all my stocks are sold, and my bank is connected, I click the "withdrawl" button and nothing happens. Grifin support team has been slow and offering useless advice through email because the opeyions they recommend were not available on my end of the platform until the makeover. Grifin has sent many emails for us to refer friends to get bonuses but overall it is giving the impression they dont have my money to send me back and they need more people to invest to cover their backs. Please help me get my money back

    Business Response

    Date: 01/10/2025

    The customer was able to withdraw their entire account balance on Jan 2, 2025. This matter has been resolved.

  • Initial Complaint

    Date:11/19/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello it been frustrating to close my account I just have $31.59 and told them they can have the $31.59 money just close my account because I cant connect my bank account to withdraw the funds to close my account.

    Customer Answer

    Date: 12/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    My account was closed please close bbb dispute with regards to complaint 

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:10/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has begun charging monthly fees and refuses me access to my funds. I have been trying for years to close my account but their customer support is email only. They reply with the same assistance and suggestions all the while providing no resolution.

    Business Response

    Date: 11/19/2024

    The customer successfully withdrew the balance of their funds on October 30, 2024.

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to close my account with ********************** since the end of August. The only way to contact the company is via email. I have sent numerous messages stating my issue with no response. I am unable to reconnect my bank account to withdraw my funds. They have had no issues deducting funds but the app gives me an error when trying to reconnect my bank account. I have received a message from my bank stating it is connected to Plaid but I continue to receive the same error message in the Grifin app. I have screenshots of the error messages and my emails to customer support with no responses.

  • Initial Complaint

    Date:10/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have tried many times to close my account and withdraw my money since July 2024. Grifin says that they are unable to reconnect my bank account although there has been no problem connecting to it in the past to withdraw money from the same account. I have attempted to contact Grifins customer service many times and have received no response. I see many complaints about the same situation have been filed. I still am unable to withdraw my money from Grifin and close my account. I have completed the steps required by Grifin to close an account but are not able to initiate a withdrawal. Grifin threatens to charge $5.00 per month now as an account maintenance fee. I have sent many emails stating that they may not charge the fee and requested to have my account closed and my money returned. I have received no response.

    Business Response

    Date: 10/14/2024

    Our customer support team responded to Mr. ****** this morning, October 14, 2024, notifying him that the issue has been resolved and he is now able to withdraw the full balance in his account. 

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to close my account with **********************/Alpaca since 7/31/24. There is a ******** who writes me back every couple of weeks to ask for more time. *** sold all of my stocks, the app just wont let me withdraw MY money. Apparently a $3 transaction was refused by my bank and they have needed TWO MONTHS to resolve it. All I want is my money. Now they are charging a monthly fee which I will be charged because they wont let me withdraw my money and close my account. The concept seems cool, but if you ever want to see your money againdont do this.

    Business Response

    Date: 10/14/2024

    We are writing in response to the complaint filed by Ms. Owens (ID 22339447). At Interest Investments, Inc, we take customer satisfaction very seriously. We appreciate the opportunity to clarify the situation and the steps we have taken to address her concerns.


    Upon reviewing Ms. Owen's account, we are pleased to inform you that she was able to withdraw the full amount from her account on October 7, 2024 and all funds have been returned to her.


    Customer Answer

    Date: 10/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22339447, and find that this resolution is satisfactory to me.

    Sincerely,

    Heather Owens

Interest Investments, Inc is NOT a BBB Accredited Business.

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