Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eletronic Forms LLC charged me $199 for, I'm guessing an annual membership fee. I had no idea I was being charged. I just was scrolling through forms and the same day, 3/20/25, I was charged with $199. I have sent many e-mails and filed a dispute with ******* to no avail. I am at a loss as to why they would charge me $199.

  Business Response

  Date: 04/03/2025

  We respectfully request that this complaint be removed. The customer activated an annual plan to successfully create six documents and disputed the initial charge with ****** directly before contacting us. ****** found the dispute case in eForms favor. 

   

  This customer registered an account under the email address ****************** on March 8, 2024. She saved a document, though never activated any premium plan subscriptions. 

   

  On March 20, 2025, the customer logged back into this account and activated our 1-Year Pro (Annual) Plan, costing $199.00 as an upfront payment. The account granted unlimited and immediate access to all forms and services while active. The account was then used to create and download six different versions of our ** X** XXXXXXXXXX Forms. The terms of the subscription are listed in our Terms of Use, on the pricing page, and reiterated prior to the initial download on the checkout page when activating the subscription for the first download. Rather than reaching out to our customer support team to request a refund initially, she filed a direct dispute with ****** on March 20, 2025, and the initial transaction was placed into a HOLD status while ****** conducted its investigation. After contacting our support team Customers can cancel their subscriptions by contacting support via phone, email, or live chat. They can also cancel at any time from their eForms dashboard or by ****** directly. 
  

  
  When the customer emailed us on March 21, 2025, requesting cancellation and a refund, our team informed the customer that we could not edit the transaction due to the direct dispute and that we would have to abide by the outcome of ******* investigation.
  

  
  ****** reviewed the account activity and form creation finding the direct dispute case in eForms favor on Monday, March 31, 2025. As relayed to the customer, we have to abide by the decision stemming from ******* dispute. The customer has access to her various **********************, her account, and all of our services until March 20, 2026. The subscription will not renew, and the account will not billed again. 
  

  
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23152763
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 04/08/2025

  I was browsing my PC to look at forms. E-Forms states Free Legal Forms on their website. They charged me $199 for a subscription that I did not want nor did I ask for.  I don't know how but I guess I clicked on Pay Pal but I did not want any kind of subscription.  I have only social security and this is a thief of an old lady, myself, who would never order anything for that much money.

  Business Response

  Date: 04/29/2025

  We do understand this is not the outcome the complainant is seeking, nor an outcome that we would prefer as a company. When the customer emailed us on March 21, 2025, requesting cancellation and a refund, our team informed the customer that we did not have the ability to edit the transaction due to the direct dispute filed with ******. The dispute places the transaction in a HOLD status until ****** completes its investigation, and we informed the customer that we have to abide by the decision stemming from ******* investigation.
  
  ****** reviewed the account activity and form creation and download history. ****** found the direct dispute case in eForms favor on Monday, March 31, 2025. Though we are empathetic to the customer's situation, we have to abide by the decision stemming from ******* dispute as it was filed directly prior to contacting our support team. The customer has access to her various **********************, her account, and all of our services until March 20, 2026. The subscription will not renew, and the account will not billed again. 
  
  
  

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23152763
  
  I am rejecting this response because:  I was clearly robbed of $199. I am a 78-year-old on SS and a caregiver of my terminally ill daughter.  The Eforms business immediately took this $199 for no reason.  I pray that others do not get caught up in that scheme.  I contacted ****** to dispute that charge with no help.  Maybe I clicked on the wrong button somewhere but I surely cannot afford $199.
  Sincerely,
  **** *******

  Business Response

  Date: 05/05/2025

  As discussed, we do not have the ability to process a refund for the $199.00 transaction due to the dispute being filed directly with ****** prior to contacting our support team, requesting a refund. As we did not have the ability to offer a refund prior to the dispute being filed, we had to abide by the outcome of ******'s investigation - which was ruled in eForms favor based on the activity on the account, the download history, and our Terms of Use.

   

  To clarify, no one was "robbed of $199.00." Multiple forms were created and downloaded under the account in question. At the time of checkout, prior to downloading the first document, an Annual Plan was selected granting unlimited access to all of our services for one year, in lieu of signing up for our Monthly Subscription at $49/mo or purchasing a Single Document at $55.00 each. For record, attached is the account's activity log, and a copy of the checkout page indicating a $199.00 charge at the time of the Annual Plan activation.  

   

  We wish we could do more, but our hands are tied based on the transaction being disputed with ****** directly prior to requesting a refund directly with our support team.

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23152763
  
  I am rejecting this response because I did not request any membership.  The forms I scrolled were not even accurate for what I needed, so nothing was gained by me through this company.  The reason I contacted ****** immediately was the fact that I was shocked when I saw this charge and figured this would be the fastest way to get the $199 back into my bank account.  This is a theft from Eforms to this elderly person and it is not right. I wonder if they have given the same answer to all of the other complaints I see when I look them up on the Better Business Bureau site.  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for this subscription service and did not use this account to access information on the Eforms website. However, I was charged $49. May I please have a refund?

  Business Response

  Date: 04/03/2025

  We respectfully request that this complaint be removed. The customer was denied a refund due to violating our Terms of Use.

  
  
  This customer registered an account under the email address ************************ to activate a Monthly Subscription Plan on June 14, 2024. This plan comes with a 7-Day Free Trial for new members, which was utilized to successfully download an Illinois Eviction Notice (Notice to Quit) Form. The terms of the subscription and free trial duration are listed in our Terms of Use and reiterated prior to the initial download when activating the subscription. This subscription was not canceled during the free trial period, and the customer's account was billed following the free trial on June 22, 2024. Rather than reaching out to our customer support team to request a refund, she filed a chargeback dispute and the initial transaction was reversed. Subsequently, the subscription was automatically canceled.

  
  
  On March 11, 2025, a second account was registered under the customers name and the email address ********************* and a second Monthly Subscription Plan was activated. Though ineligible per our Terms of Use, the customer utilized a second ***** Free Trial, otherwise offered to NEW SUBSCRIBERS only to create an Illinois Quitclaim Deed. No cancellation requests were ever made during the second subscription's free trial period, and this account was also billed after the conclusion of the trial period on March 19, 2025.

  
  Both accounts were created and activity was performed stemming from the same IP address, so it is the same customer. The customer logged into the original account first attempting to cancel after her most recent charge, before realizing she needed to cancel the newest account. 

  
  
  Customers can cancel their subscriptions by contacting support via phone, email, or live chat. They can also cancel at any time from their eForms dashboard. All customer activity and communication are timestamped for record-keeping purposes, and we have NO records of any communication from account activation until March 24, 2025, following the conclusion of the trial period and initial charge. When the customer contacted us requesting cancellation and a refund via email, we informed her that the account was ineligible for a refund due to violating our Terms of Use, as she utilized two Monthly Subscription Plans and 7-Day Free Trials. The ticket was escalated to our Customer Support Manager, and the *** informed the customer that our system flagged the second account as ineligible for a refund due to the violation. After the customer was denied the refund, the customer filed a ******************** complaint.
  

  
  The customer has access to her account and all of our services until April 19, 2025. The subscription will not renew, and the account will not billed again. We've attached the excerpt from our Terms of Use relating to Monthly Subscriptions and 7-Day Free Trials offered to NEW members only, as well as the activity logs for both accounts.
  

  
  

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eforms ads state that you have unlimited edit capability. If you attempt to edit a paid document, all you get is a full page ad to buy more of their software. Very misleading advertising

  Business Response

  Date: 03/27/2025

  We respectfully request that this complaint be removed as it doesn't represent a factual representation of our available services. It was simply a misunderstanding of how to utilize this customer's Single Document Purchase.

   

  After receiving this complaint, we reviewed the account in question and confirmed that the user did purchase a Single Document from our website. Users have the ability to download a single document using our form-filling services, and if purchased for the one time fee, they have unlimited access to edit and download that form through their eForms dashboard. Our support team reached out to this customer via phone to explain how to edit his purchased form, as the confusion was stemming from him starting a brand new form on our website, and not editing the one that he previously purchased. 

  
  As the user was attempting to create a brand new form, he was presented with a pricing page at his attempt to download. Our agent walked the user through how to make edits to his purchased form for which he has unlimited access to based on his Single Document purchase over the phone. The agent then followed up with an email, reiterating the steps and providing his purchased form for future reference. As this complaint was left based on a simple misunderstanding, we do ask that it be removed or resolved. Thank you
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/8/2025 I used their site for a free trial e-form. The deal was, a 7 day free trial and if you cancel your free trial any time before 7 days are up, there is no obligation to pay any money. I signed up to print 1 form and immediately canceled my free trial so I wouldn't be charged. I never got an email stating I signed up or an email stating I canceled. Unfortunately, the scam is that they don't recognize the cancellation on their end until the free trial period is over and they already charge you $49 for a free form you can literally get almost anywhere for free. This is a SCAM, according to BBB's reviews, that has been pulled on over 50 people and needs to stop NOW. On 3/16/2025 I received an email from ****** stating I was charged $49, so I tried to contact Eforms, one hour after getting charged, but of course they won't answer their phone. I then went on their website and seen that I was somehow still subscribed, even though I had canceled 7 days prior, so I canceled it again and left a nasty message along with it. I immediately received an email from Eforms stating I had canceled. First email I ever received from them. Scammers.

  Business Response

  Date: 03/20/2025

  We respectfully request that this complaint be removed as it does not represent a genuine experience of the user utilizing our services. All customer activity and communication is timestamped for quality assurance purposes. This customer registered an account under the email address ******************* on March 5, 2025. No cancellation was made within the 7-Day Free Trial period. 

  
  In lieu of downloading a FREE template or paying $55 for a Single Document purchase, this customer activated a Monthly Subscription Plan on March 8, 2025, at 11:58 AM EST, linking his ****** account as the subscription's funding source. This plan comes with a 7-Day Free Trial for new members and the customer downloaded a West Virginia Transfer on Death Deed Form after using our form-filling software (a premium service associated with the subscription plan).

  
  The terms of the subscription and free trial period are listed in our Terms of Use and reiterated prior to the checkout page. The user must agree to them prior to the initial download before activating the subscription. This subscription was NOT canceled during the free trial period which concluded on March 16, 2025 (the eighth day since subscription activation), hence why the customers account was charged via ****** (the customers payment method of choice).

   

  Customers can cancel at any time from their eForms dashboard, via ****** directly, or by contacting our customer support team via phone, email, or live chat. Contrary to this customer's complaint, *********************** has a confirmed, timestamped email history relating to this account, to which we can verify that the complainant not only received our emails since registering his account on March 5, 2025, but he opened them (email history attached). He did not receive a cancellation confirmation during the 7-Day Free Trial, as there was no cancellation requests made (eForms account activity log attached).

   

  A renewal notification and payment receipt is sent at the end of the trial, and every renewal period via ****** directly, as it's a third-party merchant. As of this BBB complaint response being submitted on March 20, 2025, we do not have a record of any direct cancellations by the user until after the conclusion of the 7-Day Free Trial and initial charge on March 16, 2025. The only communication received from this customer was in response to our automatic cancellation at period end confirmation email that he received on Sunday, March 16, 2025, following his direct login and cancellation after the initial charge. This complainant verbally abused and threatened our customer support staff in his numerous responses to our correspondence on March 16, 2025.

  
  Normally, we would offer a courtesy refund for the initial charge on the account due no activity taking place after trial period. Unfortunately, the customer filed a direct ****** dispute on the transaction prior to contacting our company. We do not have the ability to edit a transaction while it is currently being investigated by ****** due to a direct dispute, as it is placed in a HOLD status while ****** conducts its investigation. Based on the inability to edit the transaction, we must abide by the decision stemming from ******'s case investigation. 

   

  ****** found the complainant's dispute case to be in eForms' favor on March 18, 2025, and verified the purchase was legitimate due to the use of our premium services after agreeing to our Terms of Use, and confirming there were no prior cancellation request made during the free trial period. 

  
  I can confirm the subscription has been canceled at period end per the complainant's direct cancellation following the renewal and initial charge. Though canceled, the customer has access to their account and all services under the Monthly Plan until April 16, 2025, at 1:14 PM EST. The subscription will not renew, and the account will not be billed again. As a reminder, we must abide by the outcome of ******'s direct dispute investigation in relation to the refund. As this is not the requested outcome of this complaint, we do respectfully ask that the complainant do not harass our support team any further.  Thank you

  Attached:

  Account Activity Log

  Timestamped Email Delivery and Status History

  ****** Dispute Decision found in eForms' Favor

   

  
  

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23083709
  
  I am rejecting this response because: This is the same response Eforms gives everyone that turns them in because they are scammers that have this scam game down **** ****** did rule in their favor, only because they do not take into consideration 80 complaints of the exact nature that is posted on the Better Business Bureau's site and there really is no way to prove that Eforms took a week to process the cancelation and why I was charged. ****** only knows that I used the Eform site and nothing else, not the agreement, terms or anything. Eforms apparently knows this and how they are able to continue to get away with it and steal people's money. I am currently appealing ******'s original decision because that is the only way I can have them review all the other information in this organized scam. I did use their 7 day free trial site for a free form and immediately canceled after printing the document I needed. I was forced to commit to the 7 day free trial in order to be able to print the document. They are clever about that and don't acknowledge the immediate cancelation until after the 7 day free trial period is over, even though I canceled immediately. I should have just stopped before having to commit to the free trial when I seen they were asking for ****** information and printed this same form for free on a different website, but didn't figure it would be such a ***** and obvious scam. I was also told to contact their local authorities, which I will be doing soon.
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 03/27/2025

  We apologize that this outcome is not what the customer is seeking. To be clear, *********************** does not delay a cancellation request through the website, or complete any actions on the part of the customer directly. If a customer cancels within the ***** Free Trial period, the customer still has access through the remainder of the free trial, and it automatically cancels at the conclusion of the trial. The only way an account can be charged for the initial $49.00 monthly fee is if there is no cancellation made within the trial period.

  As stated in our original response, there was no cancellation made or requested by the account owner within the 7-Day Free Trial. We provided the account's activity log which timestamps all activity by the customer and the log does not show a cancellation request until after the trial ended and the initial charge was incurred. In scenarios like this where a customer fails to cancel within the trial and requests a refund, which happens all the time, our agents offer a courtesy refund without question if there is no activity following the charge. However, the transaction was disputed directly with ****** prior to eForms' management being able to review the account to consider a refund. As such, the transaction was put on HOLD during ******'s dispute review, and we must abide by the decision stemming from its investigation. As a reminder, the customer still has access to all services under the Monthly Plan until the end of the billing cycle, concluding on April 16, 2025. The account will not be billed again.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23083709
  
  I am rejecting this response because:

      You did exactly what I said you did and there are at least 50 other complaints on the BBB website alone stating the same type of treatment. There are many other sites with the exact same type of complaints as well. Are you trying to say that more than 50 people are all telling the same lie instead of you telling 1 lie to everyone? You can lie all you want, but it doesn't change the fact that you did exactly what I said by not acknowledging the cancelation until after the free trial/ Also take note that I never used your site after I printed the one and only free form. Is that what someone does that is willing to pay $50 per month? It also is amazing that after I got illegally charged that I immediately got my first email from you and was able to speak with customer service online only one hour after the charges were applied. The guy basically told me, too bad...Is it a coincidence that that was when I received the very first email from your company? The answer is no and rhetorical. You are con artists and know it! I just wish I would have checked your reviews first. I hope you feel good about scamming people on their death bed and a fixed income. I hope it makes you sleep very well. I will make it a priority to make this information known to everyone possible in hopes you finally get caught or have no more customers. 

  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15, 2025 I needed a Power Of Attorney form, upon searching, eForms poped up it said in bold ( 7 day free trial ) I proceeded to the forms, before I could complete the form I got an alert, that my account was charge $199 shock and angry I started a chat with "*******" customer service **** within ****** being online. I explain what happen and asked why was I charged $199 he informed me that I signed up for a year subscription, I immediately told ******* to cancel it and refund my money he stated that he have to send it to his supervisor. I was refunded $150 and I am still owed $49. And I did not get the form that I filled out!

  Business Response

  Date: 03/04/2025

  We respectfully request that this complaint be removed as we already serviced this account. 

  This user inadvertently registered two accounts on the same day on February 15, 2025. She intended to sign up for a Monthly Subscription (that comes with a 7-Day Free Trial for new members) on the first account, though she never activated it. She ended up changing her payment method prior to activation, and ultimately activated an Annual Plan under a separate email address the same day. Our 1-Year Pro (Annual) Plan is $16.59/month, paid as a one-time upfront payment of $199.00. This is a savings of 66% compared to subscribing to our Monthly Plan at $49.00/month ($588.00 annually). The pricing and checkout pages reflect this upfront payment. I attached a copy of each for your records. 

  
  Per her request, we changed the Annual Plan to the Monthly Plan she intended to subscribe to. A pro-rated refund of $150.00 was processed to her card. She then followed up with our support department stating that she wanted to cancel altogether thinking the Annual Plan had a trial offer, which it does not.
   
  We canceled the Monthly Subscription we changed her account to and refunded the remaining $49.00 ($199.00 total) on Tuesday, March 4, 2025. We ask that the user allow 5-7 business days for the refund to appear back in her account. 

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They dont even look at their policy purchased a limited liability company (LLC) operating agreement online from E-Forms that purports to be a draft agreement that conforms to the requirements of FL law. The agreement contains provisions that are in flat out violation of FL law. As one example, the draft agreement states that an LLC operating agreement can provide rules for distributions to equity holders. This is flat out wrong. Section 605.0404(1) of FL's limited liability act provides that distributions MUST BE pro rata to equity holders based upon each holder's equity contribution to the LLC.Please note that E-Form is an auto fill--meaning that the purchaser can fill in the names and addresses of the business and the equity holders and sign on the dotted line--as if a business can do that and be "good to go." Hardly!!!! A business that does that will be in big trouble because the agreement online does not comply with FL law.Thank God I had this document reviewed by someone who basically threw it away. It is completely unusable.I have tried to contact the business three times--twice by email and once by phone. The email responses seem to be automated responses that pick up on the word "refund" and then ask me for information that does not apply to me--specifically, the automated replies from E-Forms are asking me for the name of the agency that rejected the operating agreement. This does not apply to me because FL law does require an operating agreement to be filed with the state. (By the way, it is kind of amusing that E-Forms does not apparently read its incoming emails, much like it does not read its own agreements! Ha ha ha.)They refused to refund me and also are non compliant with the ********* ***********************

  Business Response

  Date: 03/04/2025

  COPY OF PRIOR COMPLAINT  (Original Complaint ID ******** - Status RESOLVED)

   

  We respectfully request that this complaint be removed as the customer was denied a refund due to violating our Terms of Use. The complainant also copied a prior RESOLVED complaint from 2024 in their submission that has absolutely no relation to her interaction with our company.

   

  This customer registered an account under her name using the email address ************************** to activate a Monthly Subscription Plan on September 14, 2023. This plan comes with a 7-Day Free Trial for new members, which was utilized to successfully download a Florida Official Pregnancy Verification Form. The terms of the subscription and free trial duration are listed in our Terms of Use and reiterated prior to the initial download when activating the subscription. This subscription was canceled during the free trial period, and the customers account was not charged whatsoever. 

   

   On February 13, 2025, a second account was registered by this same user under the email address ******************** and a second Monthly Subscription Plan was created. Though ineligible per our Terms of Use, the customer utilized a second Free Trial, otherwise offered to NEW SUBSCRIBERS only. The account was used to download a Florida Name Change Petition Form. This secondary subscription was not canceled during the free trial period (though ineligible), and the customer's account was billed the initial monthly payment on February 21, 2025.

   

  Customers have the ability to cancel their subscriptions by contacting support via phone, email, or live chat. They can also cancel at any time from their eForms dashboard. When the customer contacted us requesting cancellation and a refund via live chat and phone AFTER the secondary accounts initial charge, we informed her that the account was ineligible for a refund due to violating our Terms of Use, as she utilized two Monthly Subscription Plans and 7-Day Free Trials previously.

   

  Though the second subscription was canceled after contacting our support team, the customer has access to her account until the end of the billing cycle on March 21, 2025, at 10:10 PM EST. The subscription will not renew, and the account will not be billed again. 

   

  Attached is the excerpt from our Terms of Use relating to Monthly Subscriptions and 7-Day Free Trials offered to NEW members only, as well as the activity logs for the two accounts utilized by the complainant. Weve also included the previous RESOLVED BBB complaint that this user copied word-for-word from 2024. Please note that the original complaint was listed as resolved by the original complainant once our response was submitted to the BBB. 
  

  
  

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I clicked the link to purchase the year subscription for $16.99/month. When I entered my card info the price switched to $199 and I was charged that amount. That was a false advertisement and I would like a refund.

  Business Response

  Date: 02/23/2025

  We respectfully request that this complaint be removed or resolved as we already serviced this account. 

  We replied to this customer's refund request on February 17, 2025. We included the activity on the account and explained that her account was utilized to activate our Annual Plan. Our 1-Year Pro (Annual) Plan is $16.59/month, paid as a one-time upfront payment of $199.00. This is a savings of 66% compared to subscribing to our Monthly Plan at $49.00/month ($588.00 annually). The pricing and checkout pages reflect this upfront payment. We reviewed the account's activity log, and it was used to activate an Annual Plan on Saturday, February 8, 2025.

  As she did not intend to sign up for the Annual Plan, we offered to update her account to the Monthly Subscription Plan, and pro-rate the difference in plan cost. She did not wish to proceed. We provided her a full $199.00 refund after she confirmed she didn't wish to pursue. She replied and thanked us for accommodating her request. It appears this complaint was filed prior to her communication with our support department.

  Attached is the pricing page and the annual plan checkout page showing that the Annual Plan is an upfront payment of $199.00. The refund confirmation is also attached. 

   

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13, 2025, I came across this site in my ****** search engine. My father recently passed and for me to do anything in the state of ********, I needed a ************ Affidavit. The site gave a generic document that was not even for ********. I only found that out once I began handling my Dad's business. I selected what was supposed to be the monthly option at the lowest rate. The site is not clear at all as to what each of the selections for payment option entails. I would even say deceptive in the fact that the "monthly" option is $49.00/ month, while the other options do not ensure the reader understands that the "pro annual" option will debit your card for $199. If I was unwilling to pay $49.00 a month why would I then select an option that at $16 would authorize the purchase of an annual plan that is debited upfront. I called the customer service number to explain and the representative that answered told me I selected the annual plan. No matter what I said, he kept defaulting back to that was what I selected. He stated he could not refund the money and that it would be escalated. I do not appreciate when at my most vulnerable state of circumstances that I have been taken advantage of by trickery and deceit to use a service that potentially could have been used longterm. I do not plan to keep this service now that the *** has shown they like to play games. I do not have tons of money to be forking out to a service like this, which is why I chose the lowest option in order to get my needs met without . In fact, now my ability to get home to ******** is in jeopardy during a time where I need to be back for mandatory job training where I work. I would like to have this resolved with a full refund of the funds and canceling the service altogether. This is not a buyer beware type of instance. This is a business that knows what it is doing to the detriment of the public.

  Business Response

  Date: 01/16/2025

  We are sympathetic to this complainant's situation and are sorry for the loss of his father. We do, however, respectfully request that this complaint be removed as it is not a genuine representation of our available services and the activity on the account. As of the loading of this complaint response, this customer's account has already been serviced.

   

  All customer activity and communication is timestamped for quality assurance purposes. This customer registered an account under the email address ******************* on January 13, 2025. In lieu of downloading one of our FREE form templates, this customer utilized our form-filling software (a premium service) to complete his form. Upon form completion, the customer was presented with our pricing page, and activated our Annual Subscription Plan. Our 1-Year Pro *******) Plan is paid as a one-time upfront payment of $199.00. This breaks out to $16.59/month, a savings of 66% compared to subscribing to our Monthly Plan at $49.00/month ($588.00 annually).

  
  
  The terms of the subscription are listed in our Terms of Use, on our Pricing Page ******* Plan listed as a one-time upfront payment), and found in our FAQs. The upfront fee of $199.00 is reiterated on the checkout page for the Annual Plan prior to the initial download when activating the subscription. Per the account's activity log, this subscription was used to download a ******************** Affidavit (non-state specific) upon activation. Only after the initial download was a secondary, Illinois state-specific form created and downloaded. 

  
  
  The customer reached out to our support team today, January 16, 2025, after seeing the processed $199.00 transaction on his statement. Our support team confirmed the activity on the account, and that it was used to register and activate the Annual Subscription Plan. Our support team does not have the administrative access to refund Annual Plan Subscriptions, so our agent escalated the customer's refund request to management informing the customer that he would be contacted by our customer support manager in one to two business days, per standard escalation timeframes. 

   

  Our CSM already responded to this customer at the time of this complaint response. The *** responded within three hours of the customer's initial escalation from his call in to our support team earlier today. Our CSM processed a full $199.00 refund as a professional courtesy due to the customer's confusion regarding the plan he signed up for. We ask that the customer allow 5-7 business days for the refund to appear back on their statement, if the charge did not VOID completely if still listed as pending at the time of refund.  

   

  Attached is the Account Activity Log showing the Annual Plan activation and download of the NON-State ********************* Affidavit Form on January 13, 2025. Screenshots of our pricing page and Annual Plan checkout page are also included, showing the upfront one-time fee of $199.00. The transaction log reflecting the $199.00 refund is included, as well. We have already serviced this account and provided all necessary documentation supporting our response, so we respectfully request that it be removed from our company profile. 

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a free trial from the company, and immediately canceled. They're claiming I didn't cancel and "have no record", but I know 100% because I logged in and immediately did so. They proceeded to charge me TWICE for $49 monthly subscription.

  Business Response

  Date: 12/05/2024

  We respectfully request that this complaint be removed as it does not represent a genuine experience of the complainant's use of our services.

  
  All customer activity and communication is timestamped for quality assurance purposes. This customer registered an account under the email address ******************* on October 28, 2024. This customer activated a Monthly Subscription Plan after registration. This plan comes with a 7-Day Free Trial for new members, and the customer downloaded a XXXXX Application Form after using our form-filling software (a premium service associated with the subscription plan).

  
  The terms of the subscription and free trial period are listed in our Terms of Use, on our Pricing Page, found in our FAQs, and reiterated on the checkout page prior to the initial download before activating the subscription. Customers can cancel at any time by contacting customer support via live chat, by phone, via email, or through their dashboard directly. Per the account's activity log, this subscription was not canceled during the free trial period which concluded on November 5, 2024 (the eighth day since subscription activation). A renewal and payment confirmation email was sent at the turn of the billing cycle. There was no cancellation within the first monthly cycle either, hence why the customer's account was billed a second time with the notification email being sent again. 

  
  The customer reached out to our support team today, December 5, 2024, after receiving the secondary monthly charge and notification. Our support team confirmed that we did not have a record of a prior cancellation until today, December 5, 2024, when the account was signed into and the subscription was canceled shortly after the renewal charge, though the customer was adamant he previously canceled. Though no cancellation was ever requested previously (activity log attached for confirmation), our support team canceled the subscription immediately and processed a courtesy refund for the most recent charge on the account.

  The initial charge following the trial period is not eligible for an additional refund, as we do not have a record of a prior cancellation request and our digital services have been utilized. We ask the customer allow 5-7 business days for the refund to appear on his statement and make note that the charge may VOID out completely based on the timing of the recent transaction and processed refund. 

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for 7 day free trial. Used cousins email because the *** Papers were for him and needed to go to him. Cancelled immediately the same day 2 weeks ago. Received a $49 charge on my bank account today 11/30 from eforms. ***** with customer service agent. Refused refund because Ive used free trial in past. Had no idea that wasnt allowed. Asked her to make exception. She would not. I had zero intentions of paying $49 at all. Poor business dealings. Poor decisions made. Poor resolution. Poor experience all the way around.

  Business Response

  Date: 12/09/2024

  We respectfully request that this complaint be removed as the customer was denied a refund due to violating our Terms of Use.
  
  This customer registered an account under her name using the email address ************************** to activate a Monthly Subscription Plan on March 31, 2022. This plan comes with a 7-Day Free Trial for new members, which was utilized to successfully download a ************ Advance Directive (Medical POA & Living Will) and a ************** ************************* of Attorney Form. The terms of the subscription and free trial duration are listed in our Terms of Use and reiterated prior to the initial download when activating the subscription. This subscription was canceled during the free trial period, and the customers account was not billed whatsoever. The account was accessed over the next few years to save documents,and the subscription was reactivated on June 25, 2023, to create two new forms for successful download. The subscription was canceled shortly after reactivation. 

  On August 26, 2024, a second account was registered under the email address ******************** and a second Monthly Subscription Plan was created. Though ineligible per our Terms of Use, the customer utilized a second Free Trial, otherwise offered to NEW SUBSCRIBERS only. The account was used to once again download a ************ Advance Directive (Medical POA & Living Will) and a *****Notary Acknowledgement Form. This secondary subscription was canceled during the free trial period (though ineligible), and the customer's account was not billed.

  A third email address was used by the complainant under the email ********************* to activate a third Monthly Subscription Plan, utilizing that subscription's free trial period (though ineligible) to download a new ******** ************************* of Attorney From and a ************* of Attorney form. No cancellation requests were ever made during the third subscription's free trial period, and the account was billed on November 30, 2024. 

  Customers have the ability to cancel their subscriptions by contacting support via phone, email, or live chat. They can also cancel at any time from their eForms dashboard. When the customer contacted us requesting cancellation and a refund via live chat, we informed her that the account was ineligible for a refund due to violating our Terms of Use, as she utilized two Monthly Subscription Plans and 7-Day Free Trials previously.
  
  Though the third subscription was canceled after contacting our support team, the customer has access to her account until December 30, 2024. The subscription will not renew, and the account will not be billed again. Attached is the excerpt from our Terms of Use relating to Monthly Subscriptions and 7-Day Free Trials offered to NEW members only, as well as the activity logs for all three accounts utilized by the complainant.

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22621663
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* Shelley *****