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Important information
- Customer Complaint:
BBB has received a number of complaints and negative customer reviews regarding EForms. These complaints allege that the consumers were not aware of entering into a free trial period, which would then turn into a subscription. BBB reached out to EForms and received the below response:
The company attributes many of these complaints to miscommunication, particularly customers not fully reviewing the transparent subscription terms and free trial timelines for the Monthly Plan, despite multiple notifications and readily available information on their website.
In response to the BBB, EForms states they personally reach out to dissatisfied customers to understand concerns and seek resolutions. They also stated they improved their checkout process and resources to enhance transparency, with terms clearly listed on their Terms of Use, Pricing page, FAQs, and reiterated during checkout. A customer support team is also available seven days a week.
Overview
BBB Accreditation & Rating
EForms.com is NOT a BBB Accredited Business.
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