Business ProfileforFamous Tate Appliance and Bedding Centers

So back in i believe it was June 2023 we bought our entire kitchen from famous Tate for our new home. We had the appliances delivered to our home in August before we moved in. Moved in in September, everything was fine till one day the freezer stopped working! Had ******* come out 3 times, told us it was a famous Tate problem. Had famous Tate come out and they agreed it was the delivery peoples problem and told me they would order us a new freezer door. And that was the last i heard from them since March 2024! Originally i was in communication with a man named ***** from customer care. He was the one who sent the guys out from famous Tate what the problem was and his guys were the ones that said they would order me a new freezer door. Then there was silence. I have called ***** number multiple times since and it goes straight to his voicemail that says due to high call volumes, etc. so then i called up to the store and have talked with **** (our sales lady) and have talked to a lady named *******. I think Ive talked to ******* about 5 times and **** maybe 4 since March 2024 its July 1st. Ive asked what the status is on the freezer door and no one can give me an update! Its always the exact same response Ill send an IM right now and you should hear from them maybe by the end of the day but most definitely by tomorrow and literally havent heard a thing. **** actually sent me a picture of the notes on my account and its documented that the guys who looked at the door said they would order it but i have no proof of actual order confirmation. Also, she had mentioned on 5/29/24 that the only additional phone call about this situation was on 3/12/24 and that upsets me because *** called NUMEROUS times and it wasnt documented. Im very aggravated because its Famous Tate! I love famous Tate but this entire experience involving this freezer door has made me scratch my head. Im very upset and would like my replacement or a refund so i have a working product!