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Find a Location

Ideal Image has 151 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforIdeal Image

    Medical Spa
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.45/5stars

    Average of 778 Customer Reviews

    Customer Complaints

    2,579 complaints closed in last 3 years

    357 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Ideal Image Development, Inc is headquartered in Tampa, Florida. The company maintains laser hair removal facilities throughout the United States and Canada. Accordingly, this BBB Business Profile and rating includes information from all of its corporately owned locations.

    Business Details

    This is a multi-location business.

    Find a Location

    Ideal Image has 151 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1 N Dale Mabry Hwy STE 100A, Tampa, FL 33609-2764
      BBB File Opened:
      3/10/2003
      Years in Business:
      23
      Business Started:
      5/9/2001
      Date of New Ownership:
      8/4/2007
      Business Incorporated:
      5/9/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of CE10016825 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 11/30/2024.

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      BBB records show a license number of CE10016451 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 11/30/2024.

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      BBB records show a license number of EP1002 for this business, issued by Florida Department of Health

      These agencies may include:

      Florida Department of Health

      4052 Bald Cypress Way

      Tallahassee FL 32399

      (850) 488-0595

      https://www.doh.state.fl.us.

      Type of Entity:
      Corporation
      Alternate Business Name
      • Ideal Image Laser Hair Removal
      • Ideal Image Development, Inc.
      • Ideal Image Group Inc.
      Business Management
      • Ms. Deborah Ellinger, CEO
      • Ms. Paula Hernandez
      • Mr. Adam Greenberg, CFO
      • Mr. David Prokupek, CEO
      • Mr. Marc Maglicano, Director
      • Mr. Kevin Eyerman, Accounting Manager
      • Ms. Nicole Strothman, General Counsel
      Contact Information

      Principal

      • Ms. Deborah Ellinger, CEO

      Customer Contact

      • Mr. Rob Lazar, Vice President
      • Ms. Deborah Ellinger, CEO
      • Mr. Eric Higdon, Vice President of Sales
      • Dr. Deanne Mraz Robinson MD, Chief Medical Officer
      • Mr. Adam Greenberg, CFO
      • Mr. David Prokupek, CEO
      • Mr. Marc Maglicano, Director
      • Mr. Kevin Eyerman, Accounting Manager
      • Ms. Nicole Strothman, General Counsel
      Additional Contact Information

      Fax Numbers

      • (813) 639-0276
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: What to know before visiting a med spa

      Customer Complaints

      2,579 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/09/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I have attempted to cancel a simple appointment due to the fact they couldn't get me the treatment for over a month. I received treatment at another location. They are now harassing me and refusing to give me a refund for services I never received. I was never informed that I could not get a refund if I cancelled the appointment. This company has seriously unethical business practices and trys to trick people into services telling them that NEED them. This is a purely cosmetic no one NEEDS these services. They won't stop calling me and trying yo retain me as a client. After this nightmare I will never be a client of yours. Leave me alone and give me my money back.
      Read More

      Customer Reviews

      778 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Crystal G

      1 star

      07/23/2024

      Ive been a client with ideal image for a few years now. (Usually Botox)They recently sold me on XeominI bout 50units because they said, Its basically botox, except its less expensive per unit.No brainer, I purchased !!I showed up, they told me they didnt inject the lower smile lines (which is why I purchased), so I had them put about 1/2 of the 50 units in my upper face and the other 1/2 on my neck lines.Unfortunately, It didnt work, I went back to ideal image soon after for some after photo resultsTHERE WAS NONE!!Ideal image had gotten proof the 50 units of Xeomin didnt have any effect on places the injected areas the nurse had made prior. My nurse was a doll and had her **************** call me afterwards to see what idealimage can do.I told them Im a pretty reasonable person, I just want you to make it right:)They basically said I was "SOL" they can give me $100 off next service.Honestly$100 off next service at Idealimage isnt even worth me every returning back to there.I was really hoping she would try to be a little more empathetic, but her tone of voice told me Me that she really didnt care, and this Inconvenience was DEFINITELY an inconvenience to her. :(

      Ideal Image Response

      07/24/2024

      Thank you for your review. We will have someone contact you to address your concerns. Please allow 3-5 business days to receive a call

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

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