Complaints

This profile includes complaints for Ideal Image's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ideal Image

  1 N Dale Mabry Hwy STE 100A Tampa, FL 33609-2764

• 

  Ideal Image Laser Hair Removal

  8612 Preston Rd Ste 100 Plano, TX 75024-3315

• 

  Ideal Image

  119 Fairfield Ave Unit 6 Bellevue, KY 41073-1184

• 

  Ideal Image

  4685 US Highway 17 Ste 2 Orange Park, FL 32003-4839

• 

  Ideal Image of Florida, LLC

  10140 Forest Hill Blvd # B150 Wellington, FL 33414-6125

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ideal Image does not honor any services outside of their 150 day window. Their contract is confusing has multiple documents that go back-and-forth through portals to sign up. This has made it hard to track down the original contract. Regardless, my father died, and due to this, I was not able to getmy services in the time allotted. Since that time, the corporate office has responded that I should be able to get the final service, but has nothing given me nothing documented that I can use. Whereas their branch (and the branch has moved from the ******** location to ********************************************) has stated that no matter what under any circumstances, including Close family death they will not honor the final service without an extra $500 fee. I find this ridiculous and predatory. I just want my final service.

  Business Response

  Date: 04/28/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  The business followed up with me in response to my request in reference to complaint ID ********, A satisfactory resolution was found.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Juvederm lip filler syringe and scheduled appt on March 1 at ********* IN ideal image. I drove all the way to the location for my schedule appointment and when I arrive, the doors were locked. No one was there. I knew I had been duped. They called me later, begging me to come to the northside office, which was over an hour away and told me they could inject the filler there. I was very hesitant. I showed up for my appointment and the young injector informed me she was not trained enough to do what the website states they are able to do with Juviderm ultra XC syringe. It is used to treat the lips and per oral lines as it states on their website. The injector informs me she is not educated or trained to be able to do that. I was very nervous and do not want an unqualified injector injecting, potentially dangerous medicine into my face. I asked for a refund firstly since they were no-show on my appointment and breach our agreement and secondly, because they do not hired skilled injectors, those skilled injectors, admit that they are not trained properly, the attorney general should look into this as well. The room was also unclean with mousedroppings in the corner. I did not want to be in an unhygienic space and be traded. I am nicely asking for a refund and Ive been mocked, laughed at haunted by multiple customer service members. They keep throwing a contract in my face, but I did not sign a contract when I purchased the filler over the phone and was told they would be able to inject my lips and per oral, which is a downright lie.

  Business Response

  Date: 04/22/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a formal complaint against Ideal Image regarding a ********************* contract. I was drawn to Ideal Image by their advertising and reached out about CoolSculpting. The representative rushed me to sign up, pushing me to act quickly to get a promotional deal. I mentioned I would be traveling overseas soon, but they assured me it was not an issue and urged me to proceed.Trusting them, I applied for financing and paid the setup fee plus two monthly installments. However, once they secured my payment, Ideal Images service quality plummeted. Communication stopped, and they made no effort to schedule my ************* my scheduled appointment, the CoolSculpting machine malfunctioned. I was turned away, and no one followed up to reschedule.With no service provided and my departure looming, I requested to cancel the contract and refund my payments. Ideal Image refused, citing a service agreement that was never clearly explained to me. They insisted the purchase was non-refundable and threatened to send my account to collections if I stopped paying.Throughout this process, I have been a responsible customer: I disclosed my travel plans, made timely payments, and tried to proceed with treatment. In return, I received nothing but broken promises, poor service, and now threats of collections for a treatment I never got. I feel misled, frustrated, and taken advantage of. I am now trapped in a situation that has caused me tremendous stress and financial strain as I prepare to leave the country.I am seeking BBBs assistance to resolve this matter fairly. I respectfully ask Ideal Image to cancel my contract and refund what I have paid, since no service was delivered. I trusted this company because of its advertising and reputation, and I am heartbroken that my trust was betrayed. I simply want to be treated fairly and not pay for a service I cannot use.Thank you for your time and consideration.Sincerely,Dr.*******

  Business Response

  Date: 04/17/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

   

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to make an appointment for a service on 1/30/2025. I called back immediately afterwards around 2/1/25 or 2/2/225, to cancel the service. I cancelled the service due to being uncomfortable and scared to move forward with the service due to the reviews of this type of service. Initially, during the time of making the appointment, I signed up for their financing to finance the service, but I was under the impression that as long as I canceled the service, that the financing would be canceled. As far as I knew, the service was cancelled and that was the end of it. However, on 3/17/2025, I received a debit out my checking for $80.48. This is when I realized that they (Ideal Image) didn't cancel financing. I contacted Ideal Image on 3/27/25, to dispute the charge. They informed me that I waited too late cancel and that there was no refund. I had no service, so how is there no refund is what I asked. Then, they stated that I needed to cancel within 3 or 4 days, and I stated that I did cancel within that time frame. I called back a couple of days later after the appointment was made to cancel the service. On 3/27/25, I called them 3x's to get the issued resolved, but I kept being placed on hold and then when I would call back no one would answer. Finally, after speaking to a *****, then a Shekah, Shekah informed me that she would look into it and get back with me. As of 4/15/2025, no one reached back out to me. On 4/16/25, I called back 3x's but no one picked up the phone. I stayed on hold until I hung up. I almost felt that they knew my phone number and would not pickup. Out of the blue, on 4/17/2025 (today), I received a call from their corporate office. I spoke with a *******, and she informed that I did not cancel the service, but that I cancelled the appointment only. I told her that canceled everything. I asked: shouldn't I have a right to cancel a service if I'm uncomfortable? She kept saying I only canceled the appointment. Please help

  Business Response

  Date: 04/17/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23217682
  
  I am rejecting this response because:  Nothing has been resolved. They (Ideal Image) are stating that I'm obligated to pay them $1600.00, when no service was rendered. I canceled the service on Monday 2/3/2025 because I was under the impression that the 3- day cancellation notice was 3 business days. Now, they are saying that their cancellation notice is within 72 hours including weekends. These people are a bunch of crooks, and it this is so unacceptable. At this point, I don't know what else to do except get an attorney involved or take them to court.  How can they make their own rules and just take money for a service that was not rendered?  BBB, do you have any further suggestions?
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/22/2025

  Guidlines regarding refund are indicated in your service agreement.  We also have our terms and conditions listed on our website for public viewing. The terms and conditions advise regarding refund and guidlines.  

  *****************************************************************

  5. Change of Heart: It happens and we understand. Please provide proof of your request to cancel (dated and time-stamped within 72 hours of your purchase) to request a refund.

   

  Our business is open for client concerns and assistance Mon-Sun

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted sales agent to discuss solution for skin sagging under neck area. Sales representative stated that the procedure would provide a NOTICEABLE improvement in skin appearance. However, AFTER I agreed to the sale and provided my credit card information I was provided with the written disclaimer that the improvement was not guaranteed and may or may not provide improvement in appearance. This was a bait -and-switch deceptive sales tactic. Had the sales representative gone over the terms of the agreement in advance I would not have agreed to a (maybe-maybe not) results expectation. Again, the terms of the agreement were not presented until after the credit card was processed. When I arrived for the procedure, the technician IMMEDIATELY stressed that results were "unpredictable" and not guaranteed. This was a SERIOUS deviation between the results described by the sales representative and the service technician. In fact, they claimed that additional treatments would be required in 6 months!!! Once the results were FULLY explained to me. I asked if I could cancel the contract before beginning the procedure. My request was refused and I was told no. False representations of appearance results were made PRIOR to completing the credit card transaction. A week has passed with no NOTICEABLE improvement in sagging skin appearance.....this company (IDEAL IMAGE) engages in deceptive business practices to mislead senior citizens. They overpromise results only to hide behind disclaimers presented AFTER the service agreement is executed

  Business Response

  Date: 04/17/2025

  All Service agreements are present prior to puchase for Acknowledgment/consent and payment by the client in the privacy of their own personal space.  This client is now fully treated and not eligable for refund.

  Should you wish to sicuss this further, please give us a call at ************

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ideal 2 years ago unfortunately I signed up with them I regret it to this day. I got a loan out for 7,000$ and once I signed I tried to cancel it 14 days after, they told me I couldnt cancel it because it had been more then 24 hours. I did 3 sessions and stopped going for 5 months (busy with school) then I tried to make an appointment and they said my remaining sessions had expired, I complained and they gave me an extension. I finally finished paying the 7,000$ and did all of the sessions expect 1, so it expired. A month ago I realized ideal was charging me for a subscription of 250$ for a membership. I never consented to that and I only found out because I started going through my junk mail and they were going to charge me another 250$ for something I didnt even know I had! When I finished paying my 7,000$ I called ideal and I asked if I was done with my payment they told me I had payed everything in full and that they worn charge me again but they have been charging me for something I never signed up for. Very upset this is all a scam, never saw progress, customer service was terrible. Ive tried to get my money back because Im not happy with the results but its a complete fail. Ive read a lot of comments/ reviews of people who feel the same way. I told them I couldnt afford it (college student) they didnt care even though I tried to cancel it before 30 days. They also canceled my appointments because they over scheduled and when I had to cancel an appointment they charged me 50$

  Business Response

  Date: 04/16/2025

  Your memebership was cancelled upon your request on 3/1/2025.  Attached please find original contract with details regarding you asknowledgment to the membership you purchased.  Page 21-end

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23210728
  
  I am rejecting this response because: I was never told about a membership, I didnt even know I had one until they told me it was going to renew, why would I need a membership for something I dont use. 
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 04/22/2025

  Your membership was cancelled upon your request.  Your original purchase included the membership.  We have provided you with a copy of your service agreement for confirmation.  This matter has been resolved

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased laser hair removal but due to medical rest was unable to have them done . I provided a letter from my physician and they refused to refund my money

  Business Response

  Date: 04/16/2025

  We have requested that this client come into the clinic to speak with a medical professional for further action on her request

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment with Ideal Image on March 22, they were unable to get me an appointment until April 15th, when upon my appointment the nurse ******, walked into the room after asking my name immediately said, your appointment was at 9 so I cant perform the work I was scheduled for . I showed her the text messages that I was actually on time according to the text, she said well I cant do the filler but Ill do the ***** , I agreed and then she asked me where are you getting ***** , at this point I am extremely uncomfortable with this nurse that had a very bad attitude the minute she walked in and now she is asking where Im getting the word done? Its required to have a consultation prior to the appointment and this was discussed then now the nurse is asking me what she should be doing?? I immediately told the nurse I did not want this procedure done as I felt very uncomfortable with a very rude person who didnt know what was going on to perform a medical treatment on me. I asked to speak with a manager and was not able to, I asked for a refund and paperwork showing that the procedure was not done and they refused. I had to call the local police department just so that it is documented that I had no work done because at this point after reviewing the other BBB complaints I am extremely skeptical and nervous to do any business with this company. I called customer service 800# and I was told that I could not get a refund even though their policy states I have 60 days and even though I am uncomfortable having a medical procedure done by this office and their staff. Since I called the police I am not allowed back on the property, so I think I should receive a full refund. I do not wish to do business with Ideal Image at it appears they make it a practice to get you into a contract and lock you in regardless of the work not performed or even cancellations.

  Business Response

  Date: 04/15/2025

  It is our understanding that this matter has been resolved

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a "free consultation" weeks ago for *****. They booked an appointment and requested 378 for the appointment. I thought it was weird that I didn't pay at the time of the services but felt pressured and that is the way they do it. I canceled the appointment weeks in advance because I couldn't afford to loose almost 400. I emailed them and they called me saying i will not get my money back unless I use the funds for a different service. I will not be doing any service with them and they refuse to refund me back.

  Business Response

  Date: 04/15/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a financing plan over the phone. Never even went to the business and they put a charge thru and wont refund me. I saw the terrible reviews and BBB reviews and no longer felt safe going there. They are saying buyers remorse but I never even went to their establishment. When I called and cancelled I asked for a refund and the lady said ok. Then they had the lady that scheduled me call me to persuade me to come in and I said no, Id like a refund. She said did you ask the first time because I dont see that she did anything. I said yes. She said ok I will make sure to put it thru for you. Well they never did and my first payment came out today!! The manager emailed me to say no refund is available and I can have a credit there. This is terrible service. I want a refund to my patient fi.

  Business Response

  Date: 04/15/2025

  We would like to discuss your concerns and work towards a resolution for this matter.  We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************