Reviews
11 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from T. E.
1 star08/30/2024
I want to share my moving experience with you. I googled moving companies at an affordable rate and came across a few companies. I requested quotes from them but *** was quick to respond. My move in date was Tuesday August 13th, so I went with *** thinking it was the best affordable option. ****** was very communicative and friendly and helped in my decision making.The movers arrived at my apartment on **************************************** at 2:40pm and finished loading up at 3:15pm. The only large/heavy items were my sofa and queen bed. The rest of things were 5 large and medium artificial plants, a chest of drawers on wheels and a wooden footlocker. The did forget a large and heavy plant. My moving destination was less than a mile away at ***********************. Both apartments on the first floor and two minutes apart. The time for unloading was just 20 minutes. It was a very light move but I was too tired from working overnight to do this with a UHaul. My initial thought was that I would need only to spend roughly $300, including the (minimum) two at $129 x2. However, I was charged $567. I didnt understand was meant by the drive back charges, etc until after the fact. I wanted to leave a cash tip for the guys but I was so tired and forgot. Im fortunate to have done so as the financial crunch really hit me hard soon after. This was not fair to me.Please ask yourself if this is good honest business practice. I chose *** because I was happy with the response time and what I thought was a great and affordable rate. I was disappointed. I wish the exact total costs were communicated with clarity and any discount offers were made. There was a $100 discount on the website. I didnt know this because I went straight off of ****** to contact you.I dont know what can be done now that would make me feel better but please take my situation into consideration.Big Boys Moving Company Response
09/05/2024
I want to sincerely apologize for any confusion or inconvenience you may have experienced regarding our rates. We have indeed communicated the rate information to you multiple times in writing (both before your move service and after), and I regret that this may not have been clear or properly understood. Our goal is always to ensure our customers are fully informed and comfortable with all aspects of our services. If theres anything specific you would like us to clarify further or if you have any additional questions,please dont hesitate to reach out directly. We are here to help and want to ensure your experience with us is positive and transparent.Customer Response
09/08/2024
Why am I not surprised that you would say this? If it was indeed communicated as you say, then why was I very shocked when the driver showed me the invoice? Because you are lying.I see a lot of people in passing where I work and around my complex. I will advise not to do business with your moving company. I have been very down since that day because I was robbed. You know this is wrong for a very small move. Plus, I had to load up an item that they forgot. You cant even offer some sort of compensation. I truly regret ever using you.Review from Miraya P
5 stars08/21/2024
I recently used ******** Moving for a move from a 3-bedroom, 2-bathroom house, and I couldnt be happier with their service. From the start, their team was professional, courteous, and incredibly efficient. Scheduling the move was easy, and the customer service was top-notchthey answered all my questions and provided clear information about pricing.On moving day, the crew arrived on time and worked quickly but carefully. They handled all my furniture and belongings with care, wrapping fragile items securely and making sure everything was loaded safely. Moving can be stressful, but the ******** Moving team made the process smooth and stress-free. They even helped me disassemble and reassemble a few pieces of furniture that I was worried about moving.What really impressed me was their attention to detail and the respect they showed for my home. They took care to avoid any damage to walls or floors, and they even laid down protective covers where needed. The entire process was completed faster than I expected, without any hidden charges or surprises at the end.If youre looking for a reliable, friendly, and professional moving company, I highly recommend ******** Moving. They made a potentially stressful day a breeze, and Ill definitely use them again if I need to move in the future.Big Boys Moving Company Response
08/22/2024
Thank you so much for the amazing 5-star review! Were thrilled to hear you had a great experience with us. Your kind words inspire us to keep delivering our best.Review from Shanon M
5 stars12/13/2022
They were prompt, effective, and very competent. They tried their utmost to be quick so as to lower the price for us, and they were very upfront and transparent about the costs. fantastic customer serviceBig Boys Moving Company Response
02/20/2024
Thank you ****** for taking the time to post this review. It's the great customers like you that make our job easy!Review from Joannie N
5 stars12/13/2022
We had the service from a four-man crew from *** Boys Moving, and they were prompt, competent, cautious, and a pleasure to work with. I heartily endorse this business on all counts.Big Boys Moving Company Response
06/24/2024
Thank you ******* for this great review. It was our pleasure working with you. Best wishes in your beautiful new home!Review from Andrea C
5 stars11/13/2022
They were prompt and extremely helpful. Nothing was overlooked, and everything was completed flawlessly.Big Boys Moving Company Response
06/24/2024
Thank you ****** for taking the time to post this wonderful review. Great customers like you make all of our job easier!Review from Wanda C
5 stars11/13/2022
He treated our items with care and was quite professional and kind. Big Boys Moving & Storage of Tampa Bay has not let me down, and I highly suggest them to all of my friends and family.Big Boys Moving Company Response
06/24/2024
What a great review, *****! The entire team appreciates your kind words.Review from Nathan B
5 stars08/08/2022
I felt that it was right to leave a review since Big Boys has totally earned it. Big Boys Moving had moved my home a few weeks ago, and when compared to the last time I moved with a different moving company, these guys got it done much more efficiently. The movers they had sent were some of the nicest and most trusting people I have ever had moving my items before. Not only that, but they had also sent a huge moving truck which helped out a lot because I ended up having more items than I thought at first. The movers showed up right on time and completely finished the move just around the time that I was expecting. I typically get nervous every time that me and my family have to move due to my job, but Big Boys made the process so much easier for me. Besides the move itself, the office staff was very generous in assuring me that the move would go smoothly. They were very responsive to the many questions I had for them, and in all they made me feel relieved. Again, thank you Big Boys for all that you have done the last few weeks. You guys have totally earned my respect and this review!Big Boys Moving Company Response
08/09/2022
Nathan, it was great working with you! The entire team thanks you for your kind review. Enjoy your new home. David D. VP Customer Relations Big Boys Moving CompanyReview from Gary W
5 stars06/24/2022
Big Boys Moving was by far the best moving company that i've worked with over the past 20 years. I have moved homes 5 times throughout my life, and these guys made the process a whole lot easier. The movers were very polite when moving my furniture. they also made sure to be careful with the new floors i put in my home. In all, if you're trying to find a moving company that is actually trustworthy, then you have to move with Big BoysBig Boys Moving Company Response
06/27/2022
Dear **** - I am so happy to learn how pleased you were with your move service! Thank you from the entire team at Big Boys! It was our pleasure working with you. Susan A., Office ManagerReview from Joshua B
5 stars06/21/2022
Big Boys Moving, you guys helped me so much. This company had quoted me $100 less than the 2 other moving companies I contacted. They were extremely professional over the phone and made my week a lot less stressful. They told me my move was going to last 7 hours, but they went so much faster and it only lasted 5 hours. Im genuinely so thankful that the office representatives were so nice and professional. The movers also did an OUTSTANDING job at keeping my items safe. If you need a reputable moving company that won't break the bank, Big Boys Moving is definitely the way to go. Thank you again!Big Boys Moving Company Response
06/23/2022
****** - Thank you so much for taking the time to post this review! We really appreciate your business. Please let us know what we can do for you in the future. Enjoy your new home! David D. VP Customer Relations.Review from Titus B
1 star06/13/2022
This company quoted me $1,400 to move my things from Ocala to Tampa starting at 8 am. When they finally got to my home in Tampa after 5 pm, they wanted $700 more to unload my things. The movers and the dispatcher all commented (at different times) that they had no knowledge of my original agreement; the scheduler was not available. The whole experience was shady and I will never use them again or recommend this business.
Customer Review Rating
Average of 11 Customer Reviews
Contact Information
Business hours
Today,8:00 AM - 11:00 PM
MMonday | 8:00 AM - 11:00 PM |
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TTuesday | 8:00 AM - 11:00 PM |
WWednesday | 8:00 AM - 11:00 PM |
ThThursday | 8:00 AM - 11:00 PM |
FFriday | 8:00 AM - 11:00 PM |
SaSaturday | 8:00 AM - 8:00 PM |
SuSunday | 8:00 AM - 8:00 PM |
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