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Business Profile

New Car Dealers

Volkswagen Brandon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has been one month since excessive & unauthorized credit inquiries were made by both VW *************************** Credit on both ******* wife's Credit reports. During our purchase of an ID4 we authorized ONE inquiry for the ONE credit application with VW Credit. My ******** have EXCELLENT Credit (over 800 FICO scores) & I wanted to take advantage of the special financing being offered by VW Credit. But numerous HARD Credit inquiries were submitted to ALL three credit reporting agencies by both VW *************************** Credit.I discussed this at length with *******************(?) GM at VW Brandon who was both dismissive & combative, stated that all but one HARD inquiry would go away in one month. Today is that one-month *********** STILL have multiple credit inquiries on our Transunion reports, two on mine & THREE on my wife's credit report with an additional HARD inquiry remaining on my wife's Equifax Report.VW Brandon's General Manager actually told me that I should no longer come to VW Brandon to buy a new vehicle when I confronted him on the fact that the service provided to my ******** was awful, in addition to the excessive & or unauthorized HARD credit inquiries, our ID4 was supposed to be prepared & ready by 10AM the next morning for pickup. I arrived at VW Brandon at 11AM & the vehicle had not been touched. I told them I had to have the vehicle to take my wife to a doctors appointment but that I could return about 4PM that day. They agreed & said the vehicle would be cleaned & prepared while I waited. I arrived a little after 4PM & handed over the vehicle. Nearly THREE HOURS LATER, I went looking for the vehicle & found it in the detailer's area UNTOUCHED.After complaining, the ID4 was driven through a car wash & handed over to me wet, with dirty glass, fingerprints all over it, dirty & unvacuumed ******** ********* still covering some of the seats. After waiting for more than THREE OURS, I left with the vehicle after 7:30PM Excess & unwarranted Credit inquiries must be removed

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid of our 2021 tiguan in sept 2022. emailed ***************** for gap cancelation paperwork never got it. had flat tire and paid for it and checked tire/wheel warranty realizing had to go to VW dealer to have it honored so i emailed ***************** again for gap cancel paperwork AND wheel/tire cancel paperwork and never got it. Finally we drove the 40 miles to dealer, completed the paperwork and told the guy 4 times DO NOT CANCEL EXTENDED WARRANTY. few weeks later we get 3 checks in the mail from Fidelity for cancellation of GAP, TIRE/WHEEL and our EXTENDED WARRANTY. call dealer and speak to ***** and **** and they both tell me oops. just go to a vw dealer and get extended warranty. i was quoted $4900 to get one that would end same as one canceled (4 year 100k miles). we were only refunded $1500 from Fidelity for warranty so they cant expect us to fork over another $3500 to add to the refunded $1500 to make our extended warranty whole again, can they? called today and got ****'s voicemail so i called back and left my name/number for GM *********************** to call me back...been about 5 hours and no call back.... (i have email proof that i sent to **** asking for ONLY Gap and Tire/Wheel to be canceled)....

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday Oct 07 2022 I took y 2012 VW Passat to Brandon VW for a recall to be complete on Sat Oct 8, 2022 I picked my car and went home and upon mu arrival at my home I noticed that my A/C was not working anymore, I then called Advisor ***************************** who told me to take the car back to service so they can check the car to see what was wrong with it, On Monday Oct 10, 2022 I took the car the service area of the Dealer so they can check the problem however I was told that I have to pay for a diagnostic charge. This was my firts visit to this Dealer and most likely will be my last.1) On Friday my A/C was working fine when I dropped the car to do the recall.2) The A/C did not work anymore after I arrived home from the Dealer.3) They want to charge to tell me whats wrong with the car. Thats unaceptable.4) My car was fine before I took it to them and now it wrong.

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this dealership on 9/12/22 regarding doing a lease buyout on my vehicle. I spoke to ************************* who informed me that they would be willing to help me and we set up a time for me to come in on 9/14/22. On 9/13, i sent a text message to **************** informing that i would need to change my appointment time. He informed me that my vehicle would need to go through a safety inspection. At no time did he inform me that there would be a fee for this. When i arrived at the dealership, my car was taken back for an inspection. When **************** presented me with the buyout figure, it was much higher than what was on my contract. He informed me that there was a $999 dealer fee in addition to a $199 inspection fee. Again, at no time prior did **************** inform me of this fee. I informed that there should be no fee as i was simply doing a buyout and the fee was paid to the dealer that initially leased the vehicle. I was willing to pay the price i owed on the vehicle plus state mandated fees. I informed both **************** and the store manager that these fees were illegal and should not be charged. After going back & forth for several minutes, the manager advised **************** that they were not going to argue with me and asked me to leave, refusing to complete the transaction. I contacted the dealer that leased the vehicle as well as another VW dealer and they both informed me that there would be no second dealer fee as that was illegal in *******.

    Business Response

    Date: 10/04/2022

    We do charge and inform the customer of a lease inspection fee. We note any issues on the vehicle and inform the customer. It is up to the customer to make the repairs if any are needed. If a customer is at the END of his lease only mandated fees would apply. This customer is not at the end of the lease and as he stated he paid these fees to us he never leased it from us. We informed him to return to the ** store he leased it from they would know what fees he has already paid.

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************** excellent service in the service department . But as a dealership overall it is horrible the customer service that comes from the higher *** in the company is very s***** The majority of them need to take a customer service class. *********************** as a ** you need to be fired because when there is a customer is you want even take time out to talk to a customer that has a problem. You say that you are so busy that you don't have time. Wow horrible!!! This started because all of a sudden my car stop getting I had to get my sister ************************* to help me get the car to vw of Brandon I did not have a appointment so I was willing to leave the car there but in turn I told them I had a spot at ****** ************* at the time it was 9:15 am I was told there was no cars available. As time went after making calls I found out the service department lead could have gotten a rental car or offered me a Uber he did neither. After sitting until 12 noon they pulled a car around as I was getting in the car they pulled my vehicle around and said it was ready what a insult. I requested to speak with the Gm He would not come out he kept sending different people which was no use to me. As I was getting in my vehicle one of the people that work in service started ****************** the vehicle they sold you is in bad shape as a witness my sister herd this statement he went on to say that you need to have them get you out of this vehicle. I just purchased to cars in December I paid cash for both. For a employee of vw to make this statement this is why I requested the ** I want a equal value exchange of vehicles and it needs to be another check. I have with people and it have been told it can be done. I have filed complaints with there corporate offices. No response this lets me know that VW does not care about there customers or good customer service they are only concerned about money and dont give a s*** about the customer. I file complaints until someone contact me

Volkswagen Brandon is NOT a BBB Accredited Business.

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