Complaints

This profile includes complaints for Splash Foaming Cleaner's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Splash Foaming Cleaner has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Splash Foaming Cleaner

  6507 Harney Rd Tampa, FL 33610-9595

• 

  Splash Foaming Cleaner

  30 N Gould St STE 11834 Sheridan, WY 82801-6317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  product did not work as advertised on greasy stoves, or pots and pans to remove the burned marks from underneath. Did not remove the grease from the inside the oven door as well. after contacting splash they asked me to add vinegar to the solution to make it foam up, then allow it to sit for 20 minutes. therefore I did as they explained and sprayed the product on again and left it on overnight instead, still the same results. therefore I asked for a refund which they said they will refund me 50% of my money and they were gonna charge me a $8.00 restocking fee for a product that don't work.

  Business Response

  Date: 02/08/2025

  Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration you've encountered with our Splash Foam Spray. We understand how disappointing it can be when a product doesnt meet your expectations, and were truly sorry for the inconvenience this has caused.
  
  We wanted to note that water volume can vary significantly depending on the location, and sometimes adjusting the amount of water used can enhance the cleaning effect. We suggest experimenting with the water quantity to see if that makes a difference.
  
  Regarding our return policy, we strive to be transparent about any associated fees, including restocking and shipping costs, as stated on our website. However, we understand your frustration, and as a gesture of goodwill, wed like to inform you that we already processed a full refund for your purchase on 02/06/2025. You should see the refund reflected on your account within 7-10 business days, depending on your payment method and processing times. We hope this resolves the matter for you.
  
  Once again, we apologize for the inconvenience and appreciate your feedback. Please feel free to reach out if you have any further questions or concerns.
  
  

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/23/25 : I placed an order for the Washing Machine cleaning tablets. The website was extremely difficult to navigate causing 2 other items to be inadvertently ordered. Once I received the confirmation email (that same day), I realized that I was charge for 2 other items that I did not want. I immediate sent an email asking that 2 items be removed. I never received a response or any correction to the order. 02/04/25: I received the order for 3 products. I sent another email asking for instructions on how to return the unwanted items. I don't expect that I will get a response.

  Business Response

  Date: 02/06/2025

  
  We sincerely apologize for the difficulties you experienced while navigating our website and for any confusion caused by the additional items that were added to your order with Splash Spotless. We understand how frustrating it can be to place an order and receive unexpected charges, and we are truly sorry for any inconvenience this has caused.

  We want to clarify that our website does offer transparency regarding any upsells, and there is always an option to decline these additional offers by clicking the No, Thank you link during checkout. Our records show that the two extra items were added on top of your initial order, and we understand how this might have been frustrating for you.

  We also want to assure you that our return process for unopened items is clearly outlined on our website, and we encourage you to follow the steps to initiate a return if necessary. In light of your situation, we have processed a full refund for your order as a courtesy, which should be reflected in your ****** account or depends on their refund processing timeframe.

  If you have any other questions or concerns, please don't hesitate to reach out to us. We truly value your feedback and appreciate your understanding.

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/04/2025 I ordered 2 packets of Splash Foam Cleaner, which cost approximately $40. Checked my credit card balance this morning to find a charge of &*****. The company website continued to prompt upsizing to a different package costing more than $60. Would not allow customer to go forward to final purchase window. Additionally, there was no invoice or indication of shipping cost. This product has not been shipped to date (no tracking number). I would like to cancel the order for a full refund immediately.

  Business Response

  Date: 02/06/2025

  
  We sincerely apologize for the confusion and frustration you've experienced regarding your order recent order with Splash Foaming Cleaner. We completely understand your concern about the unexpected charge and the difficulty you encountered while navigating our website.

  After reviewing your order, we found that the quantity selected during checkout was for 3 packs of Splash Foam Cleaner, which explains the total charge of $63.61 instead of the $40 you originally expected. We understand how this could have been an oversight, especially if the website's upsell prompts caused confusion.

  We want to assure you that we are transparent with our pricing and return policy for unused products. Unfortunately, since your order has already been shipped, it cannot be canceled at this stage. However, as a courtesy, we have processed a full refund for your order, which should be reflected in your account in 3-10 business days or depends on your bank..

  If you need further assistance or have any questions, please don't hesitate to reach out. We greatly appreciate your understanding and your feedback.

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I reviewed a response from the business in reference to complaint ID ********, and find the offer to provide a refund in full is satisfactory.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sent product, did not work as advertised. Have contacted company numerous times seeking resolution and company refuses.

  Business Response

  Date: 02/05/2025

  
  We are truly sorry to hear that the stains remain in your toilet bowl despite using our product. We completely understand your frustration and appreciate you giving our product a try.

  It's possible that the water in your area may be too soft, which could affect the foaming action required for optimal performance. Additionally, weve found that water volume can vary across different toilet models, and in some cases, using a bit more powder may be necessary to achieve the desired cleaning effect.

  We would also like to inform you that our records show that your order was refunded on 02/05/2025 as a courtesy. We truly want our customers to have a positive experience with our products, and we hope this resolution helps.

  If you have any further questions or need assistance, please dont hesitate to reach out. Your satisfaction is important to us, and we're here to help.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some cleaning products from Splash Spotless and I actually liked them. They sent me an email saying I had been issued a credit because of being a good customer or something like that but it was a specific persons name - ****** I think. Again the email said ***** we have been trying to reach you because youre a good customer we wish you to issue you like a $21 credit and its expiring soon if youd ont use it so we dont want you to miss out. Please come on to our site you take this link and use this credit before its gone so I went online and I was looking at their products. I still have plenty of what I already bought, but I didnt wanna lose thecredit so I got a $***** order of more washing machine cleaner and the email said the would be applied at the end of urchase as I went the process and when I completed the purchase, if charged me $26 with tax there was no credit at all, I called after I searched a long time online to find a phone # the email ads that they came in the order **** said confact with any complaints did not route anywhere useful, It went back to the home****, so I called them after finding the number and they said oh the $20 was actually acredit because the product is normally $40 and we had a credit so it was only &***** . It was not presented that way at all I said it simply said it was $*****. It didnt say there was a credit that was the credit that was involved so it was tricky and they basically just were tricking people into trying to buying more stuff which really upset me and I Iet them know. I contacted them and I asked for a credit back. Im still waiting for them to process it. In summary, They contacted me and said I was awarded a credit but they were actually using an immoral tactic on honest cutomers but really Tricking me into buying more stuff and it was a shady business practice and thats why Im following this this complaint on BBB. I just dont want them to be able to do this to others.

  Business Response

  Date: 02/03/2025

  Thank you for reaching out and sharing your feedback with your recent purchase of Splash Spotless. We deeply regret that there was confusion regarding the credit offer and your recent purchase. We understand how this situation has been frustrating for you, and we sincerely apologize for the misunderstanding.

  The email you received was intended to inform you of a special offer that included a credit applied to your order. We can understand how the phrasing may have caused confusion, and we truly apologize for not making this clearer. The $21 credit was applied to reduce the price of the item you purchased, which would have typically cost $40, bringing it to $19.99. However, we understand how the way the credit was communicated may have led to a misinterpretation, and we sincerely apologize for that.

  We have reviewed your account, and we want to let you know that a full refund was processed for your purchase on 1/25/2025. Please allow 3-10 business days for the funds to appear in your bank account, depending on your banks processing times.

  We appreciate your honesty in bringing this to our attention, and we will certainly take your feedback into consideration to ensure our communication is clearer in the future. We sincerely hope this resolves the issue to your satisfaction, and again, we apologize for any frustration this has caused.

  If you have any further questions or concerns, please do not hesitate to reach out. We're here to help.
  

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product on January 14, 2025 (Splash Foaming Cleaner). This product does not do ANYTHING! No foaming, no cleaning, nothing. I emailed them regarding this and never received a response. There is no place on the website to leave a review, leading me to believe that the great reviews that they post are fake. The "no hassle return" is a joke. They require the customer to pay the shipping fees to return the product, as well as a restocking fee! On a $21.69 purchase price, I would have received very little money back, not making it worth my time to pack it up and take it to the post office. I would like a total refund on this useless product.

  Business Response

  Date: 01/31/2025

  
  Thank you for reaching out and sharing your experience with your recent purchase of Splash Foaming Cleaner. We sincerely apologize for the frustration you've encountered with our product and for not receiving a timely response to your email. We understand how disappointing it can be when a product doesnt meet your expectations, and were truly sorry for the inconvenience this has caused.

  We want to clarify that hard water stains can sometimes be challenging to remove, and while our cleaner works effectively for many customers, it may take multiple applications to see noticeable results, especially in the case of persistent buildup. We recommend using the Splash Foaming Cleaner regularly to maintain a clean toilet and prevent further hard water stains.

  Regarding our return policy, we strive to be transparent about any associated fees, including restocking and shipping costs, as stated on our website. However, we understand your frustration, and as a gesture of goodwill, wed like to process a full refund for your purchase. We hope this resolves the matter for you.

  Once again, we apologize for the inconvenience and appreciate your feedback. Please feel free to reach out if you have any further questions or concerns.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 28, 2025 Transaction ID: 9X7O980KM379852G Merchant: Splash Foam Spray Order#: FS364173 I purchased Splash Spray on January 20, 2025. I used the product as directed on the Splash Spray website and it did not perform as advertised. The Spray is supposed to remove tough grease after being allowed to sit on the affected area for two minutes. I allowed the spray to sit for five minutes and the grease remained on the affected area. The spray was totally in effective and I want my money back as gauranteed by Splash Foam Spray merchant, $27.12.After l noticed Splash Spray did not work when I used it on January 28, 2025, I phoned Customer Support and spoke to Princess. She told me that refunds are not issued once a prduct has been opened. Princess suggwsted leaving the product on the greasy area for ***** minutes and adding Vinegar to the Splash Spray solution. I told her none of this information was mentioned on their website; I also said that I did not think her suggestions would work and that I wanted my money back. She continued to recite, no refunds can be given for opened products. I then asked, how will know if the product works if I do not open and use it? Princess repeated the no refund policy again. I simply want my money back as Splash Foam Spray merchant guaranteed on their website. I have attached a copy of my bill for $27.12.

  Business Response

  Date: 01/31/2025

  
  Thank you for reaching out to us and sharing your experience with Splash Foam Spray. We genuinely apologize for the inconvenience youve encountered and for any frustration caused by your recent interaction with our customer service team. We fully understand your concerns regarding the effectiveness of our product and the return process.

  At Splash Foam Spray, we strive to be transparent about our return policy, which is clearly outlined on our website. As stated, we typically do not offer refunds for opened products, but we also understand that in some cases, our product may not meet expectations.

  As a courtesy, we have processed a full refund of $27.12 for your order #FS364173. You should see the refund reflected in your account in 3-10 business days or depends on you bank. We hope this resolution will help address your concerns.

  We truly value your feedback and appreciate your understanding. If you have any further questions or need assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 01/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if my money is in my account by February 04, 2025.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased splashfoam cleaner to clean toilet and they claim it bubbles up and cleans your toilet without ever using a toioet brush. doesnt even bubble at all

  Business Response

  Date: 01/28/2025

  
  Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you've encountered with our Splash Foam Toilet Cleaner. We understand how disappointing it must be to feel that the product didnt meet your expectations.

  Sometimes, hard water stains can be particularly stubborn and challenging to remove, and this can affect the products ability to work as intended in certain situations. With the right treatment, hard water stains can be effectively cleaned, but it may require several applications of the product to begin seeing noticeable results. We recommend using our product regularly to maintain a clean toilet and to help prevent the buildup of hard water stains over time.

  We also want to assure you that we are transparent with our return policy, which is available on our website. As a courtesy, we have processed a full refund for your order, and we hope this helps resolve your concerns.

  If you'd like, wed be happy to provide additional tips on how to get the best results from our product. Please feel free to call our customer service team, and we'll be glad to assist you further.

  Once again, we apologize for any inconvenience this has caused and appreciate your understanding.

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered on Jan 17 2025, then I read reviews, I decided to call my credit card to stop the payment. They said that theywould try.then I called the company, they said that my order had already shipped. they wouldn't cancel.I received it today( 1-27-2025)I would like to return it and get my money back. I also read on their website about 100% returns no questions asked. I also don't want pay shipping thank you *. *****

  Business Response

  Date: 01/28/2025

  Thank you for reaching out and sharing your experience with your recent purchases with Splash Foaming Cleaner. We understand your frustration regarding the cancellation of your order and the return process. We genuinely apologize for any inconvenience this situation may have caused.

  We would like to clarify that we are transparent about our return policy, which includes details regarding any applicable fees. This information is available on our website to ensure that our customers are fully informed before making a purchase. We do apologize if this caused any confusion.

  As a courtesy, we have processed a full refund for your order, and we hope this helps resolve the issue. Please note that, as per our return policy, any shipping fees related to the return are the responsibility of the customer. However, we want to ensure your experience with us is positive, and we appreciate your understanding.

  If you have any further questions or need assistance with the return process, please feel free to reach out directly.
  

  Thank you for your patience and understanding.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this item from an online ad on January or about January 8th of 2025. After receiving the powder and using it as instructed, like every other person that has tried this product, I discovered that it does not work at all. They should be ashamed of themselves for advertising this product in a way that makes it look like it can work. They advised me to add vinegar and to the mix to produce the foaming activity. Which would cause me to believe that the product is nothing more than fancy baking powder. If you do this, the product is not cleaning your bowl. The vinegar and baking powder is. I did not purchase the product to conduct science experiments with other products to see if this can work. That would be expensive and time consuming. I should not have to use a single drop of another product to make it work. Watching other reviews, people have correctly labeled it as a scam and they should not be allowed to advertise it as a working product. If this should come up in a class action, Id happily sign up. Shame on them for getting rich on their lies. They are trying to say theirs something wrong with my water, its too soft or the ph is off. This is absurd. I test my water from time to time, as a someone who has studied chemistry at the university level, I can confirm that this products claims are completely false and I hope that theyre not permitted to mislead people anymore. I was offered a %50 refund which is not acceptable. Why should I pay anything for something that works at a 0% level? Its so sad to see how low some will go for the sake of making a profit. With all the effort they put into this thing, they could easily have presented legitimate product that doesnt upset so many hard working customers. Disappointed that I have to know dispute the charge with my credit card company.

  Business Response

  Date: 01/28/2025

  
  Thank you for sharing your experience with your recent purchase with Splash Foaming Cleaner. We genuinely apologize for the frustration and disappointment you've encountered with our product. We understand how upsetting it must be to feel that a purchase did not meet your expectations. Please know that your feedback is important to us, and we take it seriously.

  We apologize for the confusion regarding the use of the product and the instructions you received. Our goal is to provide products that work effectively, and we sincerely regret that it did not perform as advertised in your case. We also understand how frustrating it must be to feel that additional products were needed for the product to function properly.

  We would like to assure you that we are transparent about our return policy, which is clearly outlined on our website. In line with that policy, we processed a full refund for your order. We hope this helps resolve your concerns, and we apologize once again for any inconvenience this has caused.

  If theres anything else we can do to further assist you, or if you have any questions, please don't hesitate to reach out to us directly. We value your feedback and are committed to improving our products and customer experience moving forward.

  Thank you for your understanding, and we sincerely apologize for any negative experience youve had.

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A full refund was issued after filing my complaint. Thanks BBB!
  
  Sincerely,
  
  ********* *****