Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lazydays has 28 locations, listed below.

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• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV Of Nashville

  1005 Beasie Rd Murfreesboro, TN 37128-3134

• 

  Lazydays RV of Ramsey

  3939 Chelsea Rd W Otsego, MN 55362-3310

• 

  Lazydays RV of Elkhart

  1171 Lions Dr Chesterton, IN 46304-8825

• 

  Lazydays RV of Knoxville at Turkey Creek

  11730 Snyder Rd Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my rv in this dealership back in November for a water leak that they found and fix that was under warranty. They said we would have to ***************** back in to have the water damage repaired as they had to order in some parts. They got the part in finally in March. We took our rv in and they needed 7.5 hours to replace the water logged wood and instead they put a sticker over the wood. They recieved parts from manufacturers and admitted to ** they put a sticker over it instead of replacing the wood but I have paperwork saying they replaced the wood. Also when my rv was there they broke my **** and my plug. They left the rv unlocked at all times in the lot. I asked numerous times for picture of work they were doing because I couldnt trust they are actually doing the work and I got random picture of under my kitchen sink. They also fixed a water leak in November and the particle board flooring was saturated in water without or knowledge until we saw the leak. They then tested the wood for moisture in April and found no moisture because the trailer had been sitting and drying. They are trying to fraud our warranty and rip customers off.

  Business Response

  Date: 05/02/2023

  The customer stopped by the dealership and the service advisor walked her through the unit and provided an update on the repairs. The team listened to the customers warranty requests and submitted them to the manufacturer for approval. The team verified the floor area in question did not have visible water damage and sent pictures to the customer. 

  The team discussed the plan to address the warranty concerns directly with the customer. ********************** apologizes for any misunderstanding, and the service team will continue to work with the manufacturer and customer to complete the needed repairs.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2022 travel trailer from them in July 2022. The trailer has been to the dealership 4 times for a water leak and it is still leaking and causing mold. It now has to go back for the 5th time. We asked to have them replace the trailer and they said we would have to pay ****** to trade the trailer in or have it replaced. We have had a hard getting anyone to return a phone call we have had to call the corporate office in *******.

  Business Response

  Date: 04/25/2023

  Lazydays apologizes for the warranty issues the customer has experienced. The service team has been working with the customer to address the issues as they arise. The customer is scheduled for a service appointment on April 26.

  Under the terms and conditions of the purchase agreement,the remedy for issues that *** arise would be to have repairs completed under manufacturer warranty or an extended service contract purchased. Please refer to item 8 from the terms and conditions.

  8.WARRANTIES/REMEDIES.  ANY WRITTEN WARRANTY OR SERVICE CONTRACT I RECEIVE FROM A MANUFACTURER OR THIRD-PARTY SERVICE CONTRACT PROVIDER ARE MY SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS I MAY HAVE WITH THE **** AND I HAVE NO REMEDIES AGAINST YOU INCLUDING, BUT NOT LIMITED TO, REVOCATION OF ACCEPTANCE AND/OR RESCISSION. I AGREE THAT THIS PARAGRAPH APPLIES EVEN IF MY REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE. I ACKNOWLEDGE THAT ANY THIRD-PARTY WARRANTIES AND SERVICE CONTRACTS HAVE BEEN MADE AVAILABLE TO ME PRIOR TO PURCHASE,UPON MY REQUEST.
  

  Purchasing another unit and trading in this unit is always an option. We understand the customer has already looked into this, but that would be the other option available according to the terms and conditions of the purchase agreement. 

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything was fine until I signed on the dotted line. Once I started to see issues with the ** and tried to used the warranty they gave me the excuses and run arounds. The person in charge of my account is being so rude and unprofessional. They finally gave me an appointment and she didnt even wanted to submit all the issues and the ones that was handled it was a charge and not repaired properly. They took all day to fix it and it still the same the next day.************************* was so unprofessional and not helpful as my delivery advisor they have to go try her for everything and it takes several days and calls to get any response.

  Business Response

  Date: 04/25/2023

  Customer purchased a pre-owned 2019 Thor Four Winds unit back on 3/4/2023. According to the terms and conditions of the purchase agreement, any remedy the customer is to receive would be from a manufacturers warranty or a service contract. The unit purchased was a pre-owned unit, so any warranty coverage would be through a purchased service contract.

  The service team reached out to the customer and offered a service appointment as early as April 19.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* wanted to buy my travel trailer. I was going to sell it to them at a loss of ********. I gave them a cashiers check and the travel trailer was shipped to them. ******* rejected the travel trailer deal but they did not return by cashiers check after repeated phone calls and texts.

  Business Response

  Date: 04/10/2023

  Lazydays was in the process of purchasing this customer's trailer, but after inspecting the unit it was not in the condition expected. The General Manager has asked the customer to retrieve his unit from the property, but the customer has refused. The customer has been informed that he is incurring stores fees until the unit has been removed. Once the customer removes his unit from the property, his refund can be processed.

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19899286
  
  I am rejecting this response because:The ** is lying to you. He knows that the **** of America needs his permission to come on his dealership property to pick up. He was provided the **** of America repossession **** to provide permission to pick up trailer and never did. The ** has my phone number and email and can text me. I have not known what has been going on with the trailer for weeks. It could have been off the lot already with the ** would cooperate. Lazydays has to provide information and it could have already been gone.  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/21/2023

  A manager from the dealership has been in contact with the customer. The customer will provide him with the contact information for the bank so the pick up can be arranged.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very hard to talk to them. Bought camper and could not get a door repaired. Had to use bunny cords to keep door closed. Was told to contact mfg and mfg said I should contact dealer. At one time I was given the wrong mfg to contact. Mfg. After several weeks of trying to get fixed tools me to cantact one of several names they gave me. I did but my cost was $125.00. If they did not have right part or whatever and had to come back it would be another $125.00..lazy days would not return call several times. They would not call mfg for me to get some help. There were other problems but we will leave it there. WORST WARRANTY/DEALER/MFG KEXPERIENCE EVER.

  Business Response

  Date: 04/14/2023

  We apologize for the communication issues the customer experienced. ********************** does not offer a warranty, as outlined in the terms and conditions of the purchase agreement.

  7. EXCLUSION OF WARRANTIES FROM LAZYDAYS. I UNDERSTAND YOU MAKE NO WARRANTY REGARDING THE **** AND EXCLUDE ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY WARRANTY OR SERVICE CONTRACT I RECEIVE, IF ANY, IS PROVIDED BY A MANUFACTURER OR THIRD PARTY SERVICE CONTRACT PROVIDER. I UNDERSTAND YOU ARE NOT AN AGENT OF ANY MANUFACTURER, WARRANTOR OR SERVICE CONTRACT PROVIDER AND YOU ARE NOT LIABLE UNDER ANY SUCH WARRANTY OR SERVICE CONTRACT. ANY PRE-DELIVERY INSPECTION YOU PERFORM DOES NOT CREATE ANY WARRANTY, EXPRESS OR IMPLIED.
  
  The unit purchased is a new unit, which is covered under the manufacturers warranty. The warranty procedure as outlined in the manufacturers ********************************* Section states the following:
  If the need for warranty service should arise, you should contact your independent authorized selling dealer (to the extent possible) or local independent authorized dealer to schedule the repairs. Owner shall deliver this RV for warranty service within a reasonable time after discovery of the Substantial Defect and within the applicable Warranty Period. All expenses incurred in obtaining warranty service, including but not limited to gas, mileage, and accommodations, shall be the Owners responsibility.

  Any scheduling of service outside of the specified terms,would be outside of the agreed upon warranty process and would be at the customers expense.

  If the customer would like to schedule service at our Lazydays ****** dealership, he can call ************.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We dropped off our RV for service with a broken awning arm. They did not repair the arm because we did not prepay, we told them we would just pick up the rv. When we picked up they could not walk us through the camper to show the work done because they stated they did not have a key. When we got the rv home the arm to the awning was not inside. When we called to ask about the arm the man I spoke to went to ask what happened to the arm and came back and said ****** said that your husband told her to throw it away back in March. When I told him I dont think my husband would of said that because he just had me call to see where it was the man stated ****** said that he said since it was broken to just thrown it away, it was broken I said ok and hung up to call my husband. He told me that he did in fact not say this. When I called back lazy days rv and asked for ******, the girl at the front desk, *****, told me ****** has been on vacation and would not be back until Tuesday. We would like the arm to our camper, broken or not, my brother said he could possibly weld or drill new holes on it.

  Business Response

  Date: 04/20/2023

  The unit was brought in for service with a broken awning arm. After review, it was determined that we were unable to repair the awning arm because of the extent of the damage. The customer was provided with a quote to install a new awning arm and it was approved. The service team advised the customer that a deposit was required for us to place the order for the replacement part. The team made multiple attempts to collect the deposit, but the customer refused so the part was not ordered.

  Lazydays is unable to return the awning arm. After the customer approved the repair, the service team disposed of the damaged part.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been going through a nightmare with a 2022 Thor Axis that we put a deposit on in January, 2022 after returning a 2020 Thor Four Winds Class C which turned out to have a leaking roof causing severe water damage. The floor was actually rotting out.We immediately returned the Four Winds (we had never purchased a used **), Lazydays was more than happy to have us buy another **. Since my husband's stroke, his driving was not the greatest and we decided to 'down-size' from our ******* and that's why we first tried a Class C and then the small Class A Axis. When looking at the Axis for the first time there were problems with the Touchpad (brain) and we were assured that this could be taken care of. Since there were other problems with the Axis, we asked for one right off the assembly line. We were advised that the price for the same Axis would be an additional $14,000. Lazydays went on to assure us that they would make everything right before delivery.Well, we finally took delivery in July AND mind you we were making payments on the FourWinds (parked in their lot), our Storage Lot payments, insurance and, of course, the bank. The problems continued and over several months we traveled back and forth from our home on the east coast of ******* to Lazydays *****. The only mileage on the ** is from these back and forth trips. We finally thought all was good when we brought the ** home on February 17 2023, and when my husband was testing the newest Touchpad (yes, that went bad again). He lowered the rear Stabilizer ****s which came down fine, however, the Passenger Side **** would not retract. Now the ** was in our driveway and couldn't be moved. The rules in our community allow for 48 hours only. All attempts to raise the **** using his compressor tools and then his hydraulic tools just to remove the **** so that we could drive the ** to its storage space.I decided to do some ** cleaning since whenever it's in the shop it returns dirty inside and out. I went to put the Slide out and I know you won't believe this (cause I almost can't), it would not work. Actually, one side wanted to work and not the other, and of course, I immediately retracted that small movement from the one side.

  Business Response

  Date: 04/10/2023

  Lazydays apologies for the customers experience with the prior purchase and the new unit ordered from the factory. We understand that service issues can be both inconvenient and frustrating, and the service team will continue to work to make the repairs as quickly as possible.

  According to the terms and conditions of the purchase agreement, any remedy the customer is to receive would be from a manufacturers warranty or a service contract. Please see item #8 listed below. The unit purchased was a new unit, so it is covered under the manufacturers warranty.
  

  8. Warranties/Remedies. Any written warranty or service contract I receive from a manufacturer or third-party service contract provider are my sole and exclusive remedy for any problems I may have with the unit, and I have no remedies against you, including but not limited to revocation of acceptance and/or rescission. I agree that this paragraph applies even if my remedies fail of their essential purpose. I acknowledge that any third-party warranties and service contracts have been made available to me prior to purchase upon my request.
  

  Lazydays respectfully declines the customers refund request, but we will continue to work with the customer and the manufacturer to complete the repairs under the manufacturers warranty.

  Business Response

  Date: 04/10/2023

  Lazydays apologies for the customers experience with the prior purchase and the new unit ordered from the factory. We understand that service issues can be both inconvenient and frustrating, and the service team will continue to work to make the repairs as quickly as possible.

  According to the terms and conditions of the purchase agreement, any remedy the customer is to receive would be from a manufacturers warranty or a service contract. Please see item #8 listed below. The unit purchased was a new unit, so it is covered under the manufacturers warranty.
  

  8. Warranties/Remedies. Any written warranty or service contract I receive from a manufacturer or third-party service contract provider are my sole and exclusive remedy for any problems I may have with the unit, and I have no remedies against you, including but not limited to revocation of acceptance and/or rescission. I agree that this paragraph applies even if my remedies fail of their essential purpose. I acknowledge that any third-party warranties and service contracts have been made available to me prior to purchase upon my request.
  

  Lazydays respectfully declines the customers refund request, but we will continue to work with the customer and the manufacturer to complete the repairs under the manufacturers warranty.

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19879203
  
  I am rejecting this response because:   We have been receiving service on this RV unit.  We are not complaining regarding the service.   It is the time line that is the problem as we started this transaction to purchase in January of 2022 and it is now April of 2023 and we have not been able to use the unit as it is ALWAYS in service.  Please check the records.   It is in service right now.   Don't you think that it is unfair to purchase something  (anything) and not be able to use it for 15 months?   The only mileage has been back and forth from ********* East Coast to Lazydays, *****.  We are not new to RV ownership, this being our 6th RV.  This situation is simply unfair.   My husband is a 35 year disabled veteran and I can't begin to tell you the toil it has taken on him and our marriage.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/21/2023

  We can understand how frustrating the warranty repair process can be, and we do apologize for the inconvenience. 

  The service team will continue to wok with all parties to get the warranty repairs completed as soon as possible.

   

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan, 17th 2023, I received a email from *************************** finance officer with Lazydays RV in ********. This is in regard to a cancelation of a **** extended warranty on my new travel trailer. It's now 8 weeks, not hearing a thing, so I called ****. They informed me that no request had been filed. I cannot get any answers from this establishment. I'm paying a high interest on almost 4K and nobody Lazydays is helping nor cares.

  Business Response

  Date: 03/22/2023

  Lazydays apologies for the lack of response. A member of the management team contacted the customer directly and is working to get this resolved as quickly as possible.

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 4,2023 I did a video walk through of a diesel pusher motorhome at Lazydays RV of ******, at that time I put down a deposit. The agreement was I fly in from ******** and physically look over and test drive the coach, if all is right, I sign the paperwork and they get the check. USAA sent a check which the dealership received on Feb 7,2023. I was told by ***********************, my sales woman, "the check is locked in ***************************** desk until you get here". I showed up on Saturday morning, drove the coach only to find out the front cap, that holds the one piece windshield, mirrors, and headlights, was broke loose from the frame. The entire front of the coach shifted 4" side to side, totally unsafe. I told ***** and ************ did not want the coach, called USAA to inform them I wasn't buying and they informed me the check had already been cashed. I have not consented or signed anything implying to buy. ************************* told me they would send a check to USAA on Feb24,2023 to reimburse them. I have not been able to talk to anyone at the dealership, I only end up leaving voicemails with no response. Today is Mar 10,2023 and USAA still does not have the funds, the lady from USAA called to talk to ***** about the check and he refused to talk to her. The amount of the check was $55000.56, they have the money and the motorhome.

  Business Response

  Date: 03/23/2023

  We apologize for the customer's experience. We show the refund check was processed and mailed to USAA. We are working to get this resolved.

  Customer Answer

  Date: 03/24/2023

  
  Complaint: ********
  
  I am rejecting this response because: #1 They did not put the account number on the check when sent to USAA, that's why it was returned. One would think a nationwide business would know that. #2 *********************** sent an email stating the check would be sent the 24th of February, according to the tracking info it wasn't shipped until Mar 3. #3 They never should have cashed the check until I agreed to buy. 

  In my opinion, the people I dealt with at Lazydays of ****** are deceitful and way to complacent with not returning voicemails or emails. There is no sense of urgency in righting the wrong. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/24/2023

  The attached letter was received with the check for payment, which is what prompted processing.

  USAA has received and cashed the replacement check.

  Lazydays apologizes for the delay and the customer's experience.

   

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a ************ Imagine XLS 21 BHE from Lazydays in February 2021. We were pressured by the Finance Manager at that time to purchase an extended warranty. He stated by purchasing this service contract we would be guaranteed preference when a need arose to have service completed on our trailer. So being new to the ** world we trusted his expertise and purchased this extended service contract. Fast forward to 2023. I contacted Lazydays over 30 days ago and set an appointment for March 8, 2023 to have some things looked at, repairs made under warranty and to pay for a service on the wheels. I received a call last week that they could not take in our camper and we would have to reschedule for the end of April. I expressed my dissatisfaction on the phone by email, and on social media. I have received no further response even after emailing the business at the address they asked me to. I spoke with the manufacturer of our trailer and was advised that Lazydays would handle the repairs for me. What has become apparent through their lack of communication is that they do not intend to assist me. They appear to intend to sell extended service contracts with no intention to actually let a customer make a claim. I have purchased the failed parts and will be replacing them myself. I will hire a mobile ** tech to complete the other services. I would like a full refund of the service contract amount we purchased in 2021. I am trying this avenue first to resolve and if unable to resolve I will file a legal action. Thank you.

  Business Response

  Date: 03/09/2023

  The dealership was experiencing a backlog in the service department, so in an effort to provide **************** experience for our customers, we had to move some service appointments back a few weeks.  Lazydays apologies for the service delay and for any miscommunication during the finance process.

  The service contract purchased can be canceled, but it requires the completion of cancellation forms. The forms will be emailed to the customer for completion. Once the forms have been received back, we can process the cancellation request and the customer will be refunded the prorated balance. Unfortunately, the cancellation cannot go back to the date of purchase (Feb 2021).