Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lazydays has 28 locations, listed below.

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• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV Of Nashville

  1005 Beasie Rd Murfreesboro, TN 37128-3134

• 

  Lazydays RV of Ramsey

  3939 Chelsea Rd W Otsego, MN 55362-3310

• 

  Lazydays RV of Elkhart

  1171 Lions Dr Chesterton, IN 46304-8825

• 

  Lazydays RV of Knoxville at Turkey Creek

  11730 Snyder Rd Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor service repairs to warranty items from the manufacture. Items were either poorly done or not addressed at all. They were happy to take my money when I purchased the unit, but to get it fixed has been almost nonexistent. They have delayed getting back to me on several items that were supposed to be fixed and now are telling me to take my repairs elsewhere even though they created them or didn't address them and now my warranty has expired.

  Business Response

  Date: 12/14/2022

  Lazydays apologizes for the service issues the customer has experienced. The customer spoke with the service manager about an issue he was experiencing with his battery. The service manager advised him to go to a local interstate battery dealer to have this reviewed under their warranty. At the time of his last pick up, it was explained that the water pressure concern reported by the customer could not be duplicated. According to the service team,the customer ran the faucet and confirmed the pressure looked good before taking the unit.

  On his last service visit, the customer expressed his dissatisfaction with the quality of service he has received from the dealership.The service team works hard to complete repairs and we apologize that we are unable to meet the customers expectations. 

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18533366
  
  I am rejecting this response because: To the the issue of the batteries, I told them that I could not take the batteries out due to fact that I had recent back surgery and I could not lift more than 10 lbs.  To go along with that they had installed a second battery at the time that I purchased the unit and the installation was such that I could not get the top off of the battery to remove it. Plus part of my complaint when I took the unit in was that my batteries weren't maintaining a charge and that they should be  if the solar charger was working correctly or that the batteries were bad, but the batteries were never checked, because they mentioned that the batteries were possibly bad.  Common sense would have been to check the state of the batteries if the solar charger was working correctly.  I mentioned all of this during my phone messages and text messages to the dealership.  They delayed their answers to me for a period of 2 weeks which allowed the 12 month warranty to expire.  AS far as the water pressure, I was told that they checked the water pressure and found it low and flushed my systems.  If this is the case why did my hot water heater have almost and inch of sludge in the bottom of it.  This is what caused  the unit to lose hot water pressure again.  I flushed the tank myself to fix the problem this along with not checking the batteries was why i made a statement about the lack of good service.  Plus in the mean time we found that the oven was not working now the factory warranty has expired.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new coach this year that had a VIN# issue that Lazy Days had to get fixed w/lender.For the most part Lazy Days had been okay to deal with. Shortly after our purchase we received a letter regarding a recall. Around this time we experienced some issues with leaking under coach. Took a video of leakage and brought coach to dealer for both repairs. We were advise that repairs would take about 6 weeks due to the recent influx of campers in the repair shop. We understood. Six weeks passed and no word from Lazy Days. We reached out and were notified they were waiting on a part. About two or three months pass, we reach out again. Our service contact now notifies us that there are no leaking issues. Clearly video shows that there is a leaking issue. We send him the video again. Finally, leakage issue is found and we are notified coach is ready for pick up. Although follow up was non-existing and repairs took longer than anticipated, we were not too upset with Lazy Days at this point. We reached our coach storage destination. This is when we felt most deceived. There were some major scratches and dents that were not there when camper was left at dealer for the recall and leak repairs. We immediately called our service contact which asked us to bring coach back to dealer for pictures. We had already taken pictures and sent them to him but he stated we must bring coach back to dealer. This is after we had already driven our coach to its storage destination and unhitch coach. Of course we took coach back to dealer where the service consultant took pictures and advise us that they would order those damaged parts. We are not sure if damages were caused by someone at the dealer driving into something or a person driving into camper. In either case, why did dealer not notify us of damages rather than us having to find out on our own? This lack of Integrity is what is most disturbing from a company like Lazy Days. Once again no follow up from Lazy Days.

  Business Response

  Date: 10/26/2022

  Lazydays apologizes for the communication delay. The service advisor has communicated with the customer and has provided him with an update.

  The service team was also unaware of the damage, so we are unable to provide any information on the incident.

  Customer Answer

  Date: 11/06/2022

   
  Complaint: 18310157
  
  LazyDays did reach out shortly after our BBB complaint with an update.  All parts have been received and our service consultant has asked us to come in for repairs. We have been unable to bring coach in due to some personal constraints but plan to ASAP.
  I am rejecting this response because:
  What we are not accepting is the response regarding service team not being aware of damages. Can video footage be reviewed? We are sure someone in the service team definitely knows what happened. An email(attached) was sent to our service consultant immediately after discovering damages on 10/1.
  Sincerely,
  
  *************************

  Business Response

  Date: 11/11/2022

  The service advisor communicated to the customer that we were unaware of the damages, and because of that we have no way of knowing when or where the damage occurred to be able to locate the video footage. 

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used RV, Lazydays gave us a 30 day bumper to bumper warranty. On day 3 we noticed the outdoor kitchen fridge was not cooling properly. Getting a call back after the purchase was unbecoming of Lazydays customer service values. After numerous attempts and messages left, we took the fridge in to have them look at it. After they "tested" it, they claim the fridge is working properly. It is my opinion and the opinion of other RVers that the test was done improperly or with an inaccurate thermometer. We brought the fridge home and conducted out own test, using certified thermometers. We documented the results proving it is not cooling properly and are now trying to contact Lazydays once again to share the results and get the fridge replaced.

  Business Response

  Date: 10/25/2022

  The customer brought the refrigerator in and it was plugged in and monitored.  During that time, the temperature was reading within the appropriate range.

  We apologize that the customer is still experiencing issues with the refrigerator. We will have someone from the local dealership reach out to the customer to discuss.

   

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18206335
  
  I am rejecting this response because: We havent received a new refrigerator and communication from the dealership has been extremely unsatisfactory after the point of sale. We called the dealership after we preformed our own testing at home with a more accurate thermometer. We waited a week before filing this complaint, needless to say we are still waiting for the original call back. During the walk through, your employee even mentioned the fridge didnt seem very cold but it had only been plugged in for a little over an hour so I took his word for it. Also you charge a $800 service fee yet the bathroom fan was dirty (I cleaned it), was given two sets of keys when only one set was for our camper (Lazydays made us copies) and the rear supports didnt work with the remote (I fixed). All these things should have been checked by the dealer prior to sale. Its unrealistic to expect a customer to go through every detail. Im not asking for much here, a replacement mini-fridge! 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/02/2022

  The service manager at the local dealership will be reaching out directly to the customer to discuss.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 Thor outlaw motorhome for approximately 200k. There have been multiple warranty issues we drop the vehicle off for repairs it was not fully Repaired just some of the issues were fixed we were lied to from the sales rep immediately which I have text documentation to prove This is been over a month now and the other parts should have been in To schedule to get the remaining repairs done. It is been over a month now and the other parts should have been in and be fixed The issues that arose from the faulty generator and no exhaust heat shield which melted the compartment couldve been fatal for me and my family. we still have not received our tag which we were told from the tag and title people here in the state of Tennessee that they did not receive it from lazy days RVs we have called numerous times my wife has left messages We have failed to receive any response from them or callbacks. This is been one of the worst purchase experiences of my life and I am thoroughly convinced that Lazydays RVs was aware that this unit was a lemon as it has been out of days of it has been in service and out of commission for more than 30 days in the first year that it was purchased and it had has had over a dozen issues We are going to ask that Lazydays compensate us for our wasted and Walls time in dealing with this faulty unit that we purchased and has not functioned as purchased since day one As well as a definitive and a mediate response with the remaining punch items repair work that has to be done and the rework of the generator wire which sparked and blew twice now. Seems they use the delay tactic to avoid fixing warranty issues . The faulty generator and heat shield could have been fatal to my family ,

  Business Response

  Date: 10/20/2022

  This customer is being represented by counsel. ********************** does not discuss legal cases on a public forum.

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18197791
  
  I am rejecting this response because it still does not remedy the fact that lazy days Rv practices deceitfully and fraudulently.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We picked up ****** Jan 2021. Both my wife and I were hospitalized with Covid in 2021 with extensive sequelae. We took 2 trips in summer of 2021 and while getting ready for another trip in Aug. 2021, it was noted that there was a noise when the slide moved in/out. We put ****** in the shop mid Aug 2021. While awaiting a diagnosis as to what the problem was on the *** ******************** was hospitalized with a life threatening illness, was hospitalized for two month, bed riddenuntil Mar 2022, then three months of rehab and still having sequalae from this illness. During this extremely stressful time, we were dealing with a $30,000 repair for a crack in the frame of the kitchen slide, *************, broken tile and kitchen sink drainage problem. We were told by our extended warranty people, *** *********** which was sold to us by Lazy Days for $14,962.50 that this wasn't covered by the extended warranty even though the policy listed "metal frame, brackets and welds. We talked to several people at Lazy Days over a period of several months with no resolution. Spoke with ***************, Dir. of Finance who indicated on several occasions that he would check to see why the claim was denied. Never head back from him and after several voicemails left for him, I spoke with him and he said he had turned it over to "*****" who said she would check on it and we have never heard back. This dialogue started on August 5, 2022 and it is now mid-October, 2022 with no resolution or explanation as to why this was not covered under our extended warranty.

  Business Response

  Date: 10/20/2022

  We are sorry to hear of the health issues the customers had to deal with, and hope things are better now.

  We followed up with the service contract provider and they explained the reason for denying the claim. The issue reported was with the framing of the slide out, which is not listed for coverage under the slide out section.The covered items under the slide out section include: Motor,hydraulic/electric pump, actuators, power cylinders, worn gear and gear sets,control switches and wiring harness.

  Lazydays respectfully declines the customers refund request. Per the terms and conditions of the purchase agreement, Lazydays does not provide a warranty. *Please see paragraph 6 below.
  6. Exclusion of Warranties from Lazydays. I agree that you make no warranty regarding the product. Any warranty or service contract I receive is provided by a manufacturer or third party service contract provider. I understand that you are not an agent of any manufacturer, warrantor or service contract provider and you are not liable under any warranty or service contract as you do not enter into any warranty or service contract as part of the sale.

  Additionally, our records indicate the customer canceled the extended service contract and has been refunded the prorated balance.

  Customer Answer

  Date: 10/24/2022

   
  Complaint: 18197208
  
  I am rejecting this response because:

  We never had any correspondence that this charge was pro-rated. It showed that it was pro-rated as of August 19, 2022 and it should have been pro-rated from August/September of 2021 when the claim for the ** repair was denied. When I spoke with ***** on 8/5/2022, I told her not to process the request until I was able to speak with someone. I spoke with ******************** on 8/6/2022 and he was supposed to get back to me with rationale as to why this claim was denied back in August, 2021. After never getting any callbacks about why the claim was denied, I even wrote the general manager *********************** on 9/2/2022 and never received a response. The warranty states it covers "Metal Frame, brackets and welds" and this did not specify that it was only certain welds that were covered. At this point, we want this to be over but we want the pro-rated amount to go back to August/September 2021 when the problem that the *************** said that this problem wasn't covered. I should not be penalized because I had a life-threatening illness which almost killed me and I was unable to perform any activities of daily living - much less try to deal with a poor warrant that I paid $14,962.50.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/26/2022

  Lazydays cannot submit the request to cancel a warranty without the customers request. The customer filled out and submitted the necessary documents to cancel their warranty. The customer requested to have the warranty cancelled back to the time of purchase or pick up, but we explained we could not cancel past 30 days.

  ************************** Service (****), the warranty administrator, is a third-party company. All warranty authorizations and cancellations are upheld based on the terms and conditions of their contract.

  Lazydays understands that the customer experienced some health-related issues, and we sympathize with the customers situation, but we are unable to change the policies of another company.

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18197208
  
  I am rejecting this response because: This is extremely poor customer service and I will make sure to tell everyone I come in contact within the ** world to be wary of this business. We were also told by our insurance company that the ** had been wrecked and we were never told of this and we are wondering if the required "repairs" were a result of this action. We are seeking out legal counsel.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2022 had my camping trailer recaulked due to some irregularites in the front 'skin' of the camper they said due to moisture getting in/caulking failure $600. Mid August 2022 had rained then a week later noted a dramatic increase/worsening of distorted RV outer shell. Called 8/25/22 to get an appointment they stated couldn't get me in until 12/2/22. On 8/26/22 I went in person to their service ***** where they stated all appts are thru their centralized center in ******* at which time I asked to speak to the manager. They then had me instead speak with a service rep *************************** who reviewed my pictures of my trailer, I emailed them to her she forwarded them to her manager and was told they could arrange an appt for me in a few weeks needing time to order the parts. "I'll call you tomorrow with an update" is what she told me. 5 days later, having heard nothing, I emailed her and CCd *************************, the service ******** asking what's going on. *********** called me later that day stating they were awaiting to get a reply from their email request for parts, she would make f/u inquiries and "I'll call you with an update tomorrow". She also stated she arranged an appt on 9/15/22 at 1 pm to drop off the trailer. AGAIN having heard nothing, on 9/14/22 I called *********** and was told I would be charged $3400 to fix it. I stated clearly I shouldn't be made to pay for for their inadequate service just 4 months prior and I would be by the following day to speak with her and her manager in person. Later that day received a call/left me a message from *****, the asst ******** stating that I had NO appointment but I could bring it by to be inspected. The morning of 8/15/22 I emailed both *********** and *************** the latter responded stating I had no appt but someone would get back to me "to come up with a plan" to resolve my issue. I AGAIN heard nothing back so I emailed Mr ******* yesterday 8/20/22 and have heard nothing in response.

  Business Response

  Date: 09/23/2022

  The service manager has been in contact with the customer. They have discussed his concerns and have agreed upon a plan to move forward. 

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never seen a more money hungry company in my life As lazy Days rv in loveland colorado we live 3hrs from loveland ** and we purchase a new ********** Coach Palazzo from them we paid to have the ceramic coating installed we picked the coach up on a saturday and paid cash and traded our 2013 5th wheel in we drove through rain on the way home on newly black topped highway when we got home we washed the coach and had a very hard time getting the stains off of the coach i hired the local ceramic coating proffesional to come look at and he tested to see if coating was on there and none had been installed the following weekend we went for a quick trip to check out everything we got to campground and had wiring issues couldnt get slides out and cabinet fans would not shut off luckly there was a repair man at the campground i tried calling lazy days and no answer so had repair man fix wiring cost me $4000.00 when we got home we decided to trade it in for different coach as everything ive ever owned with wiring issue they never go away so we purchaced a coachman super coach and lost $30,000 in trading i ask the salesman **** to make sure the coach was prepped and they agreed to install ceramic coating when we arrived the coach was not inside the show room so i asked and the said they took it out to put propane in it but another employee said they hadnt brought it in to prep it yet i have to and they would have it inside and be ready for tour in ********************************************************************************************************************************************************************** but would have to bring coach back i asked if the toilet would be fixed before we left they said yes so we went and signed papers and paid the difference got back to get coach and service man said we would have to bring coach back again 3hr drive we got home fridge didnt work and front toilet leak and several other issues that would not let us take coach on our vac

  Business Response

  Date: 09/29/2022

  Lazydays apologizes for the warranty issues the customer experienced with his previous unit and with his current unit, as well as any misunderstandings during the sales/service process.

  On the day of pick up, the toilet issue was discovered. The service team requested the customer leave the unit so the toilet could be repaired and we could remove the washer and dryer from his trade unit and install it in the new unit, but the customer had a preplanned trip and needed to take his unit.
  

  After speaking with the customer, the dealership made arrangements to have the unit brought back in for service. The service team is working through the appropriate warranty procedures to get the warranty issues approved and completed as quickly as possible. The local team will continue to work with the manufacturer and the customer to resolve the customers concerns.
  

  If the customer would like to trade out of the current unit,we could have his salesman contact him to discuss but we feel completing the warranty repairs would be a better option.

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 18035597
  
  I am rejecting this response because:The day we picked up the unit the service team delebertly waited until we signed papers and paid for the unit to tell us they couldnt get the toilet fixed or washer and dryer installed and we would have to bring unit it back. At that point in time we had traveled 3 hrs to get the unit and did not have any transportation back home and had already signed the title over to old unit. Looking back as mad as I was I should have just went into the office and torn my **** check up and got my old title and took the old unit home  The service team said well you have another toilet not what I wanted to here. But my wife calmed me down and we took unit. then got home and discovered the front toilet leaked also fridge didnt work adn all kinds of other problems. moral of the story put the **** shoe on the other foot and lazy days needs to stop lying to there customers period still not happy at all 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last January 2021, I purchased a new Winnebago View ($160,000) from what was then Chilhowee hoping to get out & enjoy camping but unfortunately that has not been the case. I have had nothing but problems from the very beginning, Every time I took it with a problem they never tried to locate problem would just say it was fixed. My batteries were always showing low then was told it was the generator and told me to take for repairs which I did to company they recommended . Technician there said not generator but batteries. Took it camping following weekend after being told by MJ in service that as long as I was plugged in to shore power I would be fine. Well let me tell you I woke up @ 4:30 in ****** almost a Popsicle. Turned on ******** ******** & was able to get warm enough pack up and drive home. Took it back and they replaced batteries charging me over $500. I paid it came home checked manual showing they were under warranty took manual showed them where they were covered and still had to argue for my refund. Next bottom hinge broke took it in they replaced it by putting a white one and the others were silver. Went camping and every time I opened and close door it sounded as if it would break and fall off plus I could see light coming in the top. Took it back and ask that all hinges be replace painted to match was charged over $300. I was able to retrieve my monies by contacting Winnebago customer service. This past May front slide came out but back did not, a recurring problem along with the leveler system not working. This time I had to have it towed to the tune of $1,200 back to Lazydays where it has been since May. They have made promises to fix it but nothing ever gets done. ******** traced down the wiring siuation but Lazydays left it sitting there for several weeks after they were told it was ready for pickup. As of today Sept 14 it is still not fixed. May to September no RV or camping. I have been treated with no respect or concern for my situation

  Business Response

  Date: 09/23/2022

  The customer purchased the 2021 Winnebago View from the previous dealership back in January 2021.At the time of purchase, the unit had a 1-year manufacturers warranty, which expired in January of 2022, and the customer did not purchase any extended service contracts.

  Lazydays has completed a few service repairs since we acquired the dealership, but the current issue has been previously denied by the manufacturer since the unit is no longer under warranty.

  Lazydays is working to assist the customer in getting the repairs completed. Lazydays picked up the unit from ******** and will resubmit the request for warranty coverage to the manufacturer, providing the documents from ******** and the findings from our technician.

  The service manager communicated with the customer that if the warranty is not approved,the repairs will be at the customers expense because the unit is outside of the manufacturers warranty and there is no extended service contract.
  

  Lazydays will not waive repair charges, but we will continue to work through the repair process and update the customer accordingly.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We dropped our camper off for warranty repairs at LazyDays on July 26th 2022. My husband asked them to call before making any repairs which they noted and they made 3 repairs without our consent. When we called to get a status, we could not get ahold of anyone for FIVE DAYS. We got our camper back and were told they re-applied the silicone on the leaking awning (which was already done) and we were charged for that repair. The other two repairs were a s**** in the oven and they re attached a clasp in the drawer under the couch. All of which we could have done on our own, but brought it in because these should have been covered under warranty. They did not go through the warranty company like we asked and instead had their service **** "do the repairs" and charged us more than our deductible. This was never communicated to us before the repairs were made. After we picked our camper up, we brought it on our next camping trip and low and behold, the awning still leaks. We brought it back right away and the service manager told us that they actually never did re apply the silicone. So we were charged for a repair ($183) that they did not do and lied to about it. When my husband asked for our money back, they told us no and that they would do the repair then. I still see an issue with the fraudulent service we were provided and the fact that they charged us for a service they admitted they never did. We paid for an extended warranty that covers these items and they admitted that they did not even look to see if the items were covered and instead just charged us the fees for their service **** to do the repairs. Doing it after the fact does not make it right. My husband lost a day of work having to bring it back in to actually get fixed this time and they never even apologized for the massive inconvenience. All we want is our money back for the repairs they lied to about us and fraudulently completed without our consent.

  Business Response

  Date: 09/09/2022

  We apologize for any inconvenience. The service manager spoke with the customer and offered reimbursement. The reimbursement check was mailed to the customer on September 2.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are not who they say they are....look at all the reviews....it's like a broken record....people are paying good money for these rigs and to me it's like these rigs aren't even compliant.

  Business Response

  Date: 09/15/2022

  The local dealership reached out to the customer to discuss. The customer purchased a 2007 Tiffin Phaeton but declined any extended service contracts. Any repairs would need to be scheduled with a service center and would be at the customer's expense.