Complaints

This profile includes complaints for RNR Tire Express's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RNR Tire Express

  13922 Monroes Business Park Tampa, FL 33635-6370

• 

  RNR Tire Express

  5804 34th St N Saint Petersburg, FL 33714-1208

• 

  RNR Tire Express

  7616 W Hillsborough Ave Tampa, FL 33615-4106

• 

  Rent-N-Roll Custom Wheels and Tires

  111 W Derenne Ave Savannah, GA 31405

• 

  RNR Custom Wheels

  2042 Plank Rd Fredericksbrg, VA 22401-5104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two tires from *** in September 2024. I had just paid off the other two tires I purchased from them. No issues. My paperwork stated my final payment would be due in March 2025. My debit card on file expired on February *******. *** did not contact me concerning payments declining on February 28, March 14 or March 28 (which I believe is when the final payment was due) due to an expired method of payment. I now am past the 180 day same as cash and interest is now accruing onto my account. Below is a list of payments made, date, and amount paid to date in parenthesis. I would like a Regional Manager to contact me and work out a final payment, because I cannot afford more than $200 more for two tires I have already paid $601.30 to date for. RNR Payments 9/6 $20.60 9/13 $44.10 ($64.70)9/27 $44.10 ($108.80)10/11 $44.10 ($152.90)10/25 $44.10 ($197.00)11/8 $44.10 ($241.10)11/22 $44.10 ($285.20)12/6 $44.10 ($329.30)12/20 $44.10 ($373.40)1/3 $44.10 ($417.50)1/18 $44.10 ($461.60)1/31 $44.10 ($505.70)2/14 $44.10 ($549.80)(2/28 payment not drafted for unknown reason) (Card expired that day) (Notified by bank on 3/28 of payment declined due to expired card) (Called RNR and was told ending balance is over $200)3/28 $51.50 ($601.30)

  Business Response

  Date: 04/08/2025

  This matter has been settled between the parties.

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tires from RNR in ************, **. I agreed to pay the 120 days same as cash. The payment amount was told to me that would be required to pay in the 120 day time frame. They continue to take money out of my account. I have attempted to resolve this issue with the office in ************, and I have tried to contact the headquarters. No one has returned my calls. I would like *** to stop taking money out of my account every two weeks because I was paid in full within the 120 days.

  Business Response

  Date: 04/07/2025

  It has been found that the account has been overcharged more than the $300 she requested. The account is closed and no more payments are being taken.  We have tried to reach out about a refund, but she has not responded.

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are criminals. First they stole my German Spec OEM lug Bolts. A $500 value, so of course they stole them. Then they refused to awknowledge the theft. The setup monthly billing yet requested a full months payment 5 days after I got the wheels. And They threatened me to have me arrested, which was a big mistake, They we're probably used to dealing with people with a 5th grade book learnin. They failed in that aspect. But continued to harass me, ask for money and refuse to awknowledge their own theft.After a short period of time I recieved a new set of matching wheels from the manufacture as a sponsor agreement. When we changed out the *** wheels and replaced them with SPEC-1 wheelwe notriced for markings that identify the equipment as *** equipment, so we swapped the identification informantion out with the new wheels. So the SPEC-1 wheels appear to be *** wheels, but they are not. And today *** came and stole those wheels, I say "stole" because they are not thiers, They took the wrong wheels. They commited grand theft. Once they got the wheels back to thier shop I am sure they realized thier mistake and immediatly called law enforcement to have me trespassed. The owe me $4000 for the wheels, $500 for the lug bolts, $1000 roadside replacement of the missing wheels, and $1000 pain and suffering. I expect payment immediatly

  Business Response

  Date: 03/12/2025

  We take claims like this very seriously.  During our investigation, we contacted the manufacturer.  They have no record of such a sponsorship.  We have retrieved our product back from the customer and do not wish to have further contact. 

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23051509
  
  I am rejecting this response because:
  

  I have sent RNR tire a copy of the sponsorship contract. They have acknowledged the contract at several times in the past. 

  This is a bold and outright lie. I feel deep shame for a corporation to feel the need to make such outrageous false claims to avoid being at blame. They have already committed felonious theft, they have damage my person property as I have just learned and was certified by my mechanic, lied, and cheated their way through this situation.

  They are 1000% at fault. I can only advise that they reverse their actions and add compensation on top of that before this matter becomes a legal issue to which my attorney intended to hire a publicist to broadcast their actions on every social media platform. 

  Yes, I do have a contract with the manufacturer.

  Yes, I do have a statement from my mechanic that states the damage they did by putting the vehicle on blocks 

  Yes, my attorney is planning a very nasty and exceptionally public lawsuit.

  Yes, I have those contracts and invoices. They are in my attorneys possession and he will not be releasing them until we are in arbitration.

  My attorney has suggested that they've failure to act or comply immediately will cost them significantly more losses. The smart way to go about this incident is to offer a cash settlement with a gag clause. But they better come with a significant offer if they expect me to accept it. ****** and dimes won't cut it. 

  No, I will not be uploading those contracts and invoices. 

  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 03/27/2025

  We stand by our previous statement. During our investigation, we contacted the manufacturer.  They have no record of such a sponsorship.  We have retrieved our product back from the customer and do not wish to have further contact. 

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The terms agreed upon were "six months same as cash". I have paid well over the agreed amount and am continuously harassed with phone calls and text messages regarding payments. All of my cards on file are attempted to be charged daily. I've had to cancel or lock all of my accounts. This company is a complete scam. It helps when you have no other option but they take advantage of customers who cannot afford to pay upfront for tires. Then when you get to the point that you can't pay, after you've paid way over the actual cost of the tires, they threaten legal action and repossession! The number of complaints on here validate my experience and prove how much of a scam this company really is.

  Business Response

  Date: 03/21/2025

  Complainant has paid $986 to her tire rental, $60 in late fees and $170 in club fees the rest is taxes. ******* rolled over her *** date on 12-19-24 and had a total of $0.24 in her float on 11-25-24. ********* cash price for tires was $1108.00 plus tax for the *** period and the amount of $25261.52 after the *** period ended. As of today 3-10-25, she has $1393.14 and her 50% amount of that is $741.51 and after her $0.24 is applied from float the balance is $7414.27. If you need anything else, please let me know. Claimant did not meet the 180 day same as cash date, so the total amount  due  under the terms of the lease are operative..
  
  

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23034076
  
  I am rejecting this response because:

  I have tried to obtain a copy of my paperwork from the business and was told that they can't see any of my account information until a payment is received. The numbers in your response are very inaccurate, which proves how flawed the businesses system is. If you're saying that the same as cash price is $1,108.00 and I paid $986.00 towards that, then I am requesting that I pay the $122.00 and my account be closed and I be done with this business. I tried to make this right and request a different payment plan but ya'll refused, proving that you would rather repossess my tires to resell them than accept smaller payments from me and make your customer happy. RNR is a huge scam and does not care one bit about their customers. Where does $25,261.52 and $7,414.27 even come from? That is absolutely outrageous. 

  
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 03/27/2025

  There were two typos in the response previously submitted by the business. The total amount of payments due under the lease is $2,261.52. The total remaining due is $741.27. In an effort to settle this matter, the business is willing to accept $300.00 to pay off the lease.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23034076
  
  I am rejecting this response because:

  I am willing to settle this account for $200.00. I will pay $100.00 and 2 weeks later the remaining $100.00.

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I sent my account and it was with one of the store managers *****. I gave them all the documentation requested showing I got paid every two weeks biweekly. He set the account up wrong and has never fixed it after *** requested number of times. I pay them every two weeks when I get paid. The do not have a signed form from me and not authorized to take payments out of my account. So they take how ever much and when ever they want payments out of my account. I called the Lakeland store today and spoke with the account *** **** and he was very rude and disrespectful. Wouldnt let me talk refused to email me a report of all my payments. He says my account is 32 days past due. The last payment they took unauthorized was Feb8 which would have been a two week payment $179 and I wouldve made another payment today for the same amount . But now they say I owe $375 . How is that. My payments are $163 They are charging $20 for visits when per the contract states $10. And then to top it off I get threatened by them they are going to embarrass me at my place of employment. The *** **** I spoke to today told me that they can keep my card information on file and run payment as needed. I have not signed nothing for them to take payment. My husband has an account with them as well and they send him a formal text and email link to make a payment. I have not once received one. It tells me the amount balance and all account information. Left number of messages with corporate and no call from them or nothing. They still have not corrected my account as I was told they would. Thats been since the end of Sept I have been dealing with these unprofessional most disrespectful boys.

  Business Response

  Date: 03/04/2025

  We are truly sorry to hear about your experience and take your feedback seriously. 
  Please email us at ************************************* or call ************, we would like the opportunity to make this right for you.
  

  Sincerely RNR Customer Support,

  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1, rnr tire express faired to process Groupon alignment without notice to us 2 Tracys auto express was used to fix alignment problems for some 1300 on left front 3 rnr was returned car for the Groupon paid for coupon alignment 4 rnr returned car with tire contract offer, but at end of day that offer was refused. no update concerning alignment was made by rnr.5 while Tring to resolve rnr problems with Groupon with refund.6 tire failure on left front was checked by Tracys and found that no alignment had be processed and found left tire needing a ******* not RErorted by rnr 7 228 service was required to have proper alignment since rnr provided no service RNR expects to sell Tires, when not able to do their offer, they didn't do a good job *** _ ******** ********

  Business Response

  Date: 03/13/2025

  We spoke with *** ********, who is actually the mother of our customer. The Groupon was redeemed by Ms ******** on 12/8 and the alignment was scheduled for 12/31. We were unable to do the alignment on the customer's vehicle due to vehicle parts and poor tire condition. The customer contacted us on 1/3/25 to reschedule the alignment and look at a tire purchase. On 1/8/25 the customer called back and said he would be late, but then cancelled the appointment all together. He had put $20 toward a new set of tires and we refunded that. He asked multiple times about a refund, and he may have been alluding to the Groupon refund. Many times, the customer initiates the refund with Groupon. The last contact we had with the customer was 1/11/25. After receiving this complaint, we contacted the customers, pushed the refund through Groupon back to them (March 4th), and let them know we would help with anything they needed. We have not heard anything since that conversation on March 5th. We failed to initiate the refund through *******, as the team believed the customer would be able to retrieve it themselves. This was a learning opportunity for the team. As for the caliper and re-torque referenced in the complaint, we did not touch the calipers or remove the tires when it was at our shop. No torque check would have happened because the wheels were not removed. We hope to serve Ms. ******** and her son in the future with any needs they may have, and apologize for any inconvenience.

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Rims from the *** Tire in ******* *****. I signed a contract stating the 90 Cash Price Including Taxes was $1684.37. I have paid $1080 in 3 months not including the initial $120 I paid for delivery costs they stated. They are stating I still owe them $692 for my rims! I have made larger payments every month in hopes to pay off my rims sooner. My first issue is when they told me my payments needed to be $404 a month for 6 months which is $2400!!! The Rims cost $1556 plus tax! Even to this day they keep asking for $404 a month! Now Im being told that I have only paid $837 towards my rims. The rest are fees, taxes and taxes on fees that are not in the agreement I signed! And even using the numbers given at the location, the amounts still dont add up!! They never explained the contract to me but highlighted the $1684.37 to show thats my 120 days cash price. Now Im being told that there are a ton of extra fees and taxes not outlined in the agreement nor was I made aware of! Accounting said all they can do is apologize to me. They could barely tell me how the numbers were adding up! All they know is the totals of everything! Taxes dont add up. Fees dont add up. And my payoff amount doesnt add up. I talked to one girl at the location that told me it was because my payments were in receivables not towards the principal. That also makes no sense as its 120 day cash price so what would it matter how they are put in? It all goes towards the balance. Also the $1684.37 includes taxes of $128.37!

  Business Response

  Date: 03/05/2025

  Our Regional Manager went over the original paperwork with this customer.  The customer left with an understanding of his agreement with our company.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tires put on my car I broke my back and ended up giving my car back to the dealership on 2/14 on 2/21 someone at this business thought it was executable to reach out to a probation officer about where my car is!! this is so unethical and will not be tolorited when I called to speak with a manager I was hung up on 2 times NEVER USE THIS COMPANY!

  Business Response

  Date: 03/06/2025

  It is the customer's responsibility to return the product when a car is repossessed and the customer is still responsible for the amount owed.  The account is still showing as 7 weeks past due as of March 6th.  We will have to continue calling on this account until it is paid out.  We are happy to help extend the terms or whatever we need to do to help with this situation, but only if the customer is willing to do so while treating our staff with dignity and respect.  Our Regional Manager, *******, works at the *********** store and would be happy to be of any help he can be to help out.  That number is ************. 

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 2/15/2025 I payed rnr tire express in ************************** amount of 75$ yesterday on Valentines Day was my last day for the 120 day without interest I called the shop days before the date. Because their system works perfectly to charge the card on file every Saturday so I knew to call and ask for my card to be charged the day before for the remaining balance to be payed by the 120 day without interest which was Friday February 14th! Which they did not do, instead waited until the next day Saturday the day my card gets charged a day after the last day to pay off .. if card was on file and I called days before due date but didnt get charged when I asked and knew that was last day they could have ran my card just out of courtesy!!

  Business Response

  Date: 02/18/2025

  Every lease agreement we type up is closed and explained in detail with every customer that the 120 Day SAC option is the customer's responsibility.  There is no ***** period

  or adjustment after the 120th day should a customer miss that payout option.  Any customer that misses it can still save 40% off the total of the remainder of the term(weeks) that can be paid in full at any time for that discount to be applied.  The general manager for this location has spoken to our customer's husband since this incident happened and he admitted that they were out of town and it slipped their mind.  The autopay system runs on the due date as it should for the normal weekly/biweekly/semi-monthly/monthly payment unless the customer calls ahead of time to have the store manually run the card for a higher amount.  Being that the nature of the agreement is a rental, a customer is never obligated to keep the merchandise and may cancel at any time.

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22946175
  
  I am rejecting this response because: Im not satisfied with the way this matter was handled, I called days before my ************************************************************************************************* about my account. And I have personally talked to a previous employee who was employed at *** confirming the same issue with other customers. The words exact were they will s**** you over, and added I hated working there however Im canceling agreement and the company can come pick up the tires I would rather spend money on tires elsewhere. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/28/2025

  Due to the nature of the agreement being a 'rental', you are never under any obligation and can return the merchandise at any time.  The store takes no responsibility in the customer choosing to exercise the early payment option or not. 

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of tires at the ***********, LA location on the payment plan, sometime in 2023. In late October 2024, my account was paid down to under $220, but I was unable to make a few payments on time (biweekly plan) due to an illness and unforeseen automotive emergency repairs. In December, when my finances were caught back up, I contacted RnR and was told that if I didn't make a payment of $370, my tires would be repossessed. I asked what my balance would be after making that payment, and was told that they "didn't have access to my balance until the fees and past due balance was paid". I paid the $370 dollars, and was then informed that my remaining balance was $198. This needs to be looked into, as there's no feasible way this is accurate. I'm currently being threatened with repossession again, but I can't see paying another inflated 'late fee' only to see my total not go down. Please contact me at the listed number as soon as possible to resolve this issue. Thank you.

  Business Response

  Date: 02/11/2025

  Our Regional Manager made contact with this customer and worked out an agreement that is acceptable to both the parties involved.