Complaints

This profile includes complaints for RNR Tire Express's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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RNR Tire Express has 119 locations, listed below.

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  RNR Tire Express

  13922 Monroes Business Park Tampa, FL 33635-6370

• 

  RNR Tire Express

  1379 Harding Hwy E Marion, OH 43302

• 

  Rent-N-Roll Custom Wheels and Tires

  111 W Derenne Ave Savannah, GA 31405

• 

  RNR Wheels & Tires

  3819 Airport Blvd Mobile, AL 36608-1619

• 

  Rent-N-Roll Custom Wheels & Tires

  12407 Highway 49 Ste 4 Gulfport, MS 39503-4091

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8, 2024, I signed a contract with RNR Tire Express for the purchase of tires and rims, with an initial payment of $150. I paid a total of $2,299.05 for the tires and rims, yet after my payments, I was still told that I owed $1,910, which raises concerns about unfair pricing. The business advertised payments as low as $20 per week, but they never disclosed the full cost, interest, or payment breakdown upfront. Instead, I was told about the final cost, which ranged between $3,300 - $3,500, only after the tires were installed. The nature of the dispute involves deceptive trade practices, including the failure to provide an itemized statement before the tires were installed and failure to disclose the complete terms of the installment sale. Despite requesting an itemized statement multiple times, they have refused to provide one. I was also pressured by unexpected, high payments, which I had not been made aware of initially, causing significant stress and financial strain. I had to take out up to $2,000 in loans to keep up with these payments. The business also refused to adjust my payment dates to match my pay schedule for four months, causing late fees and further financial strain. After being 11 days late with my payments, they repossessed my tires, even though I had already made significant payments towards the total cost. This situation has caused me emotional distress and financial hardship, and I am seeking a full refund of the money Ive paid along with compensation for the undue stress caused by these deceptive practices. The issue was first brought to my attention through in-store signage on August 8, 2024, which falsely advertised a payment plan starting as low as $20 a week.

  Business Response

  Date: 02/04/2025

  per signed agreement 
  The reason for the repossession of the property was because nonpayment on a signed rental agreement. After multiple text strings of the customer saying that they would pay it never happened.
  
  If the customer would like to pay off the wheels and tires, we would be more than happy to look at that.
  
  
  

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22887053
  
  I am rejecting this response because:

  
  I appreciate the response from RNR; however, their reply does not address my primary complaint.
  
          1.    Lack of Full Price Disclosure:
  
               Before signing, RNR never provided me with the total cost of the tires, the final amount I would owe, or the payment structure.
  
               Alabama law (AL **** 7-2-302) allows a contract to be voided if it is unconscionable, meaning the terms were unfairly imposed or not properly disclosed.
  
               I was only made aware of the true cost after signing, which is misleading and against consumer fairness practices.
  
          2.    Misleading Business Practices:
  
               RNRs advertising and in-store process did not display pricing for any tires, preventing me from making an informed decision.
  
               They promoted affordable options but withheld pricing information until after installation.
  
          3.    Their Response Avoids the Key Issue:
  
               Their response only states that I didnt pay, but it does not address my claim that the contract was presented unfairly.
  
               If they had provided the full cost upfront, I would have never agreed to this deal.
  
          4.    Request for Resolution:
  
               I request a full refund of my payments, as the contract should be voided due to their failure to disclose key financial terms before signing.
  
   
  
  I am more than willing to escalate this matter further, including legal action, if necessary.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/04/2025

  We now consider this matter closed. 

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two contracts;1st signed on 3/28/24 and 2nd signed on 5/18/24.Payments made 5/2--- $187.00 6/3----$368.00 7/2----$175.13 and $182.37 8/1----$355.00 9/4----$364.22 10/2--$****** and $****** 11/2--$****** and $****** 12/3--$****** and $****** 1/2/25-$****** and $****** 1st contract paid $1579.50 2nd contract paid $1476.03 6 mos. x ****** = $1,038 6 mos. x ****** = $1086.66 overpaid $541.50 overpaid $389.37 Total paid on both contract $3055.53 overpaid $930.87

  Business Response

  Date: 02/10/2025

  ******* *******

  I am gather up the information to do an Audit on your account. This will take a few days. I do see that even though you went past your 6 sac option and went into the full pay option with a 50% pay off available. I personally still went back and paid off your account as if you paid the 6 sac. The extra money you paid after you went past your 6 Sac option then becomes rent and is non-refundable. Thank you for your patience.

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22883784
  
  I am rejecting this response because:

  I deny that I was late on payments. I show them by their own account that I overpaid them. They said because I was a day late because I had changed credit cards payments, went over the sac agreement by 1 day. I ask them to show the policy showing if you one day late the sac is voided? To date they have not. I have made numerous calls to the store, customer service and direct manager to clear up this matter.
  

  
  

  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/28/2025

  Because you are a valued customer, we would like to work this out. Please call the store and talk with ******. He will have the details for you.

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 22883784
  
  I am rejecting this response because:

  I wanted to work it out with RNR but got nowhere with them. I want what I overpaid. They can send me there respond in writing.
  

   

  Sincerely,
  
  ******* *******

  Business Response

  Date: 03/17/2025

  I have tried to call the customer without any response. We have worked out a settlement to help the customer out with this issue.

  We will now consider this matter closed

  If he would like to call the manager of the store, he can give him details. 

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  Good afternoon, ****** RNR and I have settled the dispute. We came to an agreement, and I accepted. I'm closing my complaint fully satisfied. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2023, I purchased 4 new tires for my vehicle at RnR Tire. When I first called, I was quoted $208 per tire (before tax and fees), but when I arrived, the price on the ** was $242 per tire. Fortunately, I caught this disc***ancy, and the manager ***rinted the **. However, while the manager was fixing the form, the sales *** rushed me through signing the rest of the documents, assuring me the other pages would remain the same. Unfortunately, I trusted them, and that was my first mistake.The *** convinced me to use their payment plan, insisting it would make the purchase more affordable going into the holidays. Their "cash price" for the tires was $996, which I thought was reasonable at the time. Bi-weekly payments were set up automatically, and I went on with the assumption that everything was honestly Fast forward to August 2024when I realized they were still withdrawing payments from my account, and I had already paid over $1,400. Shocked, I went to the store, expecting this to be an honest mistake that could be easily fixed. Instead, I learned the payment plan I was talked into came with predatory terms that I was unaware of due to their rushed and misleading sales tactics.I asked to speak to a manager about this, as I felt the way they handled my situation was both dishonest and unethical. Conveniently, the manager was "unavailable" that day. I returned three days later and got the same story. Over the next few months, I called multiple times and stopped by the store 34 times, only to be told the manager was not available each time. As of today, January 2025, I have paid over $2,200 for tires with an original cash price of $996, and they are still withdrawing payments bi-weekly.RnR Tires practices are predatory and exploit those who may be in need of assistance. They used deceptive tactics to push me into a payment plan I didn't want, pressured me into signing paperwork without explaining the fine print, and have been avoiding me ever since.

  Business Response

  Date: 01/31/2025

  It is true that we offer a wide array of payment options to fit a lot of different budgets. We do a very thorough job of explaining the options to each customer and letting them choose which one best fits them and their unique budget situation. Our least expensive payment option is 6 months same as cash which is a discount the customer would receive if they could pay the stated cash price inside of 6 months time. We lay out a plan to each customer who chooses that purchase method which details the payment they would need to make to successfully reach payoff in the 6 month time period. We as a company feel we are benefited when customers do make that proper 6 month same as cash payment but we do not force the customer to make that payment as we are not in control of their finances and we choose to be flexible with their choice of payment schedule. The pages we have a customer sign when they agree to purchase this way very clearly outlines their options and we go through that paperwork and even highlight the crucial parts of this agreement with appropriate explanation of these finer details. We truly do want each customer to know what their options are and how to go about buying for the least amount of money possible. This customer has signed every piece of the documentation i have mentioned and has paid us on time for each payment that i see having been made. While i feel no obligation in this circumstance to pay back any paid money, I would welcome a conversation with this customer to understand more about what might resolve this in their mind. I will remind them that they have had and continue to have the coverages associated with the choice they made to purchase this way. If my response is suitable to this customer, i will reach out directly in the coming days and see if we can come to a solution.

  ***** ********

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22878537
  
  I am rejecting this response because: Based on the history above and the lack of follow up I have received thus far, I will not accept this response until I am actually reached out to, but would be more than happy to have a conversation which is what I have been trying to do for some time now. I truly do understand that your company policy is to layout each option appropriately and allow the customer to make an "educated" decision, but just because that is the standard, does not change my personal experience from that day/team working and I do feel as if I was swindled/manipulated into this process. As stated I have always paid and paid on time, I am not some person trying to get out of paying the value of the item I purchased, but this has gone on for an unreasonable amount of time.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 02/07/2025

  I spoke with Mr. **** over the phone today and we came to an agreement.  His account is now paid in full and closed. The customer is satisfied with the outcome.

  **** *.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 9, 2025 purchased a set of pre-owned wheels and a set of pre-owned Delinte Tires off the showroom floor. The wheels had visible damage at the time of purchase. But the tires were not thoroughly inspected. On January 28, 2025 I discovered a sidewall bubble close to the edge of the lip of the front drivers side tire. I immediately called the store explaining my safety concerns and they told me " You bought them cash as is".. I drove an average of 45 miles a day for the last 20 days and there is no reason why the internal integrity of the side wall should be damaged. I explained that I didn't impact anything to cause the internal damage. The rim nor the sidewall of the tire had not been hit. This was and defective issue. The salesman refused to make an effort to correct this safety issue. He merely said you can just buy another tire. I asked again " Are you guys in the business of selling safety defective products whether used or not is the issue. He refused to make an effort to correct, repair or replace the tire.

  Business Response

  Date: 01/30/2025

  The customer came into our store and made a purchase of a set of pre-leased wheels and tires. The customer vehicle had been driven close 900 miles since the customer came back to our store. During our installation of the wheels and tires, the bubble was not noted within our shop software. After reviewing our shop photos from our shop software, we determined that we could not make a definitive answer on whether the tire had a bubble. We then called the customer back and told him we would exchange the tire. The customer came back to our store on 1/30/2024 and had it replaced. This matter has since been resolved.

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Andr ********

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 30, 2024 I drove 81 miles to have four tires installed on my 2014 GMC ******* After the tires had been installed I went to my truck and noticed after I turned the key that one of my tire sensors was not connected. Unfortunately the business was closed the moment I walked out with all the lights out and doors locked. Also I realized I did not get a receipt or any kind of paper work for the installation. On the way home the truck was vibrating while going down the road and shaking real bad. With no other choice but to continue the 81 miles home I did. The next day I called about my concerns and was asked to bring the truck back to be looked at but also was told that it was probably having those issues before the tire installments. Which it was not. I could not get back up there due to being busy and not having time that next day. Unfortunately a couple days later I was washing my truck and noticed that the right front tire was not installed properly and in fact in doing so my rim was slightly bent. This also the tire sensor issue was at. I have no response about these issues nor after at least three times asking for paperwork with the tires I still have no paperwork. On January 22, 2025 a lady from RNR Tire came to my residence and let the air out of all four tires of my truck and was done in freezing temperatures. This has risk of damaging tire and rim. This was done because of one miss payment. I refuse to pay for something that was not done and RNR Tire in ****** ** cannot even provide me with any paperwork showing anything about these tires. To add I do have photos that clearly show the issues stated above. I also have witnesses along with time stamped photos and video of said lady the day of all four tires being flat. This is a act of vandalism and very disturbing for a business and Im asking that the entire company be investigated after reading reviews of their way of doing business. RNR Tire Express needs to be accountable for their actions.

  Business Response

  Date: 02/04/2025

  ******* is currently 3 months late on his account. I remember when ***** put him on flat. She did try to contact him multiple times about his payment. As it pertains to the paper work, he could have gotten it at any point by asking me or when he came to store. He wasn't denied paperwork. No one was notified about a bent wheel. No way we bent a rim installing tires. 
  
  Per Corporate, Ive already addressed my team about flattening tires and moving to remove 1 tire if payments are late. We have incorporated new way of visiting late customers. **** manager did NOT vandalize any merch as merchandise belongs to RNR and customer was late and hadn't got account current. This is a message from ***** *****, Manager of the Tupelo RNR Tire Express store.

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22853985
  
  I am rejecting this response because:
  In no way has there been an attempt to solve the issue at hand. Also by law to flatten all four tires or any tires no matter of late payment it is illegal and it is a report on this matter of vandalism. Although it is it fact my personal property being damaged due to the fact it is my rims that hold the tires on. Furthermore I have asked for paperwork in question 3 separate times only to be told it would be emailed to me. For a person to also deny if another person bent a rim is ridiculous beings for one there is proof with a picture of the tire that was mounted behind a tire weight which in itself is very unprofessional and made it a unsafe situation. Also the local police and landlord are aware of this situation and ready in case of another attempt of vandalism of any kind. 
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unable to continue paying for the tires I was financing with this company, so we came to an agreement that I would return them. I moved for personal medical reasons and had to return them to another store in the area I moved to. They said that was fine and that they would handle returning them to the correct store, they now text and harass me for payment on property I no longer have in my possession. They threaten legal action every time in an attempt to intimidate me into paying them. I am unsure the exact amount that was paid to them but it exceeded the value of the tires, and I can provide bank statements if necessary.

  Business Response

  Date: 01/27/2025

  .  This account was a charge off on 1/5/25 with a balance of $561.82, customer paid into the account $1569.36.  The complaint states that he wishes to not be contacted anymore, and I know that we have not contacted him from our end here. We have not been contacted by any other *** store to return the product.

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22850778
  
  I am rejecting this response because I have a screenshot of the message from Rnr demanding payment I can provide it through email if necessary but it is too large to attach to this rejection. Additionally I have record of conversations with the Panama City store stating when and where to return the tires, and the Kissimmee store scanned in a signed copy of paperwork stating I returned the tires. Rnrs response is a blatant lie.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed wheels and tires at ***** Express Tires. I paid over $3,600 for the wheels and tires. I was behind 35 days and they came to my house and threatened to take my wheels and tires. I called that night at 6:21 PM no one was working. At 9:20 someone came to my house and tried to take my wheels off my car. They demanded my payment. I owe $580.00 This is an INSANE business practice.

  Business Response

  Date: 01/24/2025

  We are truly sorry to hear about your experience. We understand your frustration and we take your feedback seriously. Please email us at ************************************* or call ************, we'd love the opportunity to make this right for you.
  
  Sincerely RNR Customer Support,
  

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid my account off before the 6 months and made deadline with a $169 overpayment. December 28 , after the office had told me my account had been closed $233.99 was withdrew from my checking account . I contacted their office December ******* and informed them of the issue . I was told that the $169 overpayment would be mailed back to me and the $233.99 illegal withdrawal would be returned back to my checking account in 7-10 business days . It is now January 17 2025 and I have not received a dime of my money back . I called them constantly and its always , youll have to speak to a manager and hes on vacation , out to lunch , called in sick , theres always an excuse and you never get a consistent answer . However if youre late on your payment with them theyll pick their merchandise up real quick . I never missed a single payment nor was I late 1 single time . Thats why I had it drafted that way they couldnt scam me but they did it anyway for $400 . Im having to lock my card just so they do t try drafting it out again tomorrow. This place shouldnt be allowed to be in business .

  Business Response

  Date: 01/23/2025

  We greatly appreciate the opportunity that this customer has presented to us to correct this situation.  It is true that our General Manager was out last week and was not able to respond promptly.  However, he is back and has attempted to contact this customer via the phone number he had on file, but has not been able to make contact.  He needs to verify that we have the correct address for our home office to send the check to.  Please contact the ********** location (318-704-618) and ask for ******.  ****** will  confirm the correct address in order to send the overpayment.  We apologize and look forward to rectifying this as soon as possible

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern I ***** ********** have account with RnR Tires in Warner Robins Ga the address *************************************************************************** phone ************ I called the store Friday 1/03/2025 to let them know that my card was hacked and my bank was frozen. My RnR account is not do until the 1/09/25. They call me this morning and I was tried to let they know that I still do not have my new card and then the team member put me on the phone with the account manager. He started yelling said that I had to 12pm today to pay and I was trying to tell him that I work out of town and I can do it later today but he said no if I was not in by 12pm they was to just coming to take my tires when I come back in town. Now I never be late always on time. I ask for corporate number he said there is no nobody higher that him, is corporate and that he did not care about the customer all he care about is the payment so I hung up and found the corporate number myself. I called ************ and got in touch with ***** and I told her the problem. she is in ******************************************. I would like see something done because without yours customers RnR would not be in business if you have any questions please call ************

  Business Response

  Date: 01/10/2025

  I have reviewed the call and I have had a conversation with the collections team. I am very sorry that you felt the person was yelling. That is not how we do business. I do thank you for paying the payment 1.9.25 ****** We have a commitment for 1.23.25. For your next payment day. 
  

  we consider this matter closed. 

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I brought some tires which it was supposed under financed pay . First off I went to 6 Auto shops even air up tires I got from RnR tires and they say those wasn't good tires. One of the men that was working on my tires had unprofessional trainees working on my tires there was problem with my alignment. They never checked make sure my car could had those tires on. Than they terminated my contract now calling and threatening me with lawsuits. The men who work up there keep lying. On top of this tires they put on had flat and torn because of saying alignment needed fixed they didn't they trainees put on my tires. They terminated my contract now they said they didn't . They even said they going start new contract with my mum but who wants shop from them ever again . Never finance or buy from RnR tires

  Business Response

  Date: 01/13/2025

  The Customer stated when we put the tires on that they had all the proper work done to the car already and just needed the tires put on. So we put the tires on and balanced them. they never made 1 payment after the initial deposit to put the tires on for the agreement. After Mutiple attempts of trying to reach out to the customer with no response they decided to call up here because the vehicle that they stated was good and didn't need an alignment had worn thru the tires because of their negligence of what they told us. Even though the customer was behind on payments and was clearly a risk to be a first payment default we told the customer to come up and see what we could do to help them out and get them going safe. the customer's mother is the one that brought the vehicle up and wanted us to just replace the tires even though they were extremely behind on payments. I didn't trust that for obvious reasons so I said if you get your agreement current we will pull the car in and check the alignment and other parts on the car that we can to see if something was in fact out of the vehicle that caused the irregular wear. The payment was made we pulled it in and found several issues with the car plus being badly on of aligned which they again previously stated was good and couldn't have been out by the work they had done. We showed them the report and the parts that needed to be replaced or this would happen again. We made agreement with his mom not him because she stated she was the one would be making the payments not him because of his poor recorded that once they got the parts taken care of they would return and we would make a new agreement in her name. we reached out after the current agreement was more than 7 days late and then the mom switched up saying we had the tires and the agreement was cancelled. That was never the case we gave them there wheels and tires waiting for them to return so we can help them out and switch the tires once the vehicle was properly fixed mechanically. We kept on reaching out to them and eventually they answered saying that they took the tires off and got new tires somewhere else not returning out product to us even they had already damaged it beyond possible reuse. So again as agreed on in the paperwork they the agreed upon price was never meet for the product and its our right to reach out until we get the payment or product returned. any question call ************ ask for ******* or *****.