ComplaintsforKashKick

• Initial Complaint

  07/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I played a game and successfully earned $50 but when I went to cash out on PayPal, it won't allow me to do so. This is not the first time I have cashed out and I have never had an issue before but now it won't allow me to cash out. I have tried to log out and log back in and I have even tried to put my wife's PayPal information in. Neither have worked. Can someone please help me get the $50 I have on my account?

  Business response

  07/10/2024

  Your account requested payment on June 19th and was paid on June 21st. See attachments. I am unclear of why you filed a BBB report when there is no complaint to be made. See attachments showing request from KashKick account and your payment stub from PayPal. 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I generally like to use KashKick but over the past few weeks things became more and more absurd. For starters I played a game (The Grand Mafia) and managed to reach one of the objectives for the cash reward . I see that it does not pend at all so I contact support who tell me there is nothing they can do and refuse to credit my account. I know there is nothing wrong on my end because I am doing a second offer from their site (garden joy) that is working just fine and pends normally and yes I started both offers on the same day and device. But honestly I wasnt that mad over this as I only spent a little bit of money on the game but this only adds up. I did another offer in which it required to donate 19 dollars to a charity. It doesnt pend once again so I contact support who tell me to wait 2 weeks and that they will contact me back in that time. I wait almost 20 days (3 weeks) and they did not contact me back at all! Now this was truly absurd. I honestly thought to myself that its fine as long I get my reward so I sent another inquiry to ask what happened . They said the advertisers had nothing and in turn refused to pay me . I dont get why the customers of your company should be the ones punished for poor advertisers you partnered with! I am literally spending money and time. Be aware I did send all screenshots and every single amount of proof that is even possible and I will be attaching all that here as well for you to see. I simply would like to receive my deserved compensation and I will be more than willing to close this complaint .

  Business response

  07/03/2024

  I am sorry for your unpleasant experience on our platform. While we did reach out to both advertisers in your complaint, neither had anything related to your account coming from **********************. We however, credited your account for the **** donation. You will see it actively in your account. As for Mafia City, there is nothing we can do pertaining to that game, it is possible you have clicked on the game from another platform, downloaded it previously, or did not allow tracking once it was downloaded from your device's app store. Your account also shows both iOS and Android devices, please refrain from using both as that could potentially interfere with games, tracking and only one device is allowed for the games. Games cannot be played on both operating systems, as all offers state new member/new gamer account only. For future, if you download a game, please accept the games tracking message on first time opening the game, then check your KashKick account to see if you see the installation event, if you do not, we suggest you not progress in the game and contact support to see if they can see the installation from their end. Thank you.

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I downloaded and installed and played solitaire cash as they said, had to make a deposit and get to level 15 to qualify, I spend a total of $25.00 in deposits and they claim I never insyltalled it correctly ***************** (support rep who does nothing but say there's nothing they can do). They REFUSE to contact them and verify the information, I will be locating a lawyer for a class action lawsuit I'd this issue is not resolved because there are alot of people who have been rejected the money they qualify for because they won't do anything to verify the information and just name your phone or system when it's their platform and business practice that should be closed down. I do have a screenshot of what my current earnings are because I know I will prob be banned from the site after this like many other users.

  Business response

  06/24/2024

  Hello *****!
  
  I am sorry that the tracking is not working for you.
  
  I can see that you had an interaction with our customer support and that it was explained briefly how and why tracking may not work.
  
  Do you mind me If I ask why do you believe you will get banned?
  
  For now in our system everything seems OK and you are a good standing user.
  
  Thank you,
  
  Best Regards.

  Customer response

  06/24/2024

   
  Complaint: 21884587
  
  I am rejecting this response because:

  I've already know people have been banned from the platform and complained, do a search on ****** you would be surprised how many people have been after complaining. And I attached a screenshot of how your Employee ****** likes to talk to your users and it's attached to my account to see. You have not offered any resolution I've just been rude to, and was told I used other devices i don't even own.
  
  Sincerely,
  
  ***********************

  Business response

  06/24/2024

  Hello again *****!
  
  I can see that ****** is sorry and he has already apologized for his behavior. I can see that he also added credits for the tracking inconvenience and unfortunate interaction between you too.
  
  Yes people have been banned from our platform when they break our terms of service.
  
  I am not sure how and why does that corelate to your case right now? Your account is in good standing with our platform and rules.
  
  As far as the device you do not own, I have added the list of devices associated with your account.    
  
  Mind you, it shows an Android 10 device and it shows a Windows 10 device.
  
  That means, considering you said you don't have a Windows 10 device, somebody had access to your account.
  
  In that case, we would strongly recommend changing your password.
  
  As for everything else in this case, I hope that we can resolve it amicably.
  
  Let me know if this helps.
  
  

  Customer response

  06/25/2024

   
  Complaint: 21884587
  
  I am rejecting this response because: I contacted Papaya that is the parent company for solitaire cash. They will be refunding my deposit as you see in the email. They also advised they ARE NOT working with your company, once all my pending funds are released I will no longer do business with any of your companies platforms. Unfortunately I have to wait til the 3rd of July unless you release them immediately so I can be done and over this. I will not have any ****************** with a company that doesn't have any respect for their users, allows their employees to get by with insulting the user on comments posted to their account. And a company who will not admit qhwn they are wrong and like I said keep blaming everyone else's software and devices they don't own to try to cover their tracks. Once all funds are released and I withdraw them fully I will delete my account I want nothing else to do with this company.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i reqested a payout on 6/14/2024 of $50 then waited a week. when trying to login it says to contact them i did they say i was using robots and a 3 party i know its faulty system error but they still dont want me to get my account. all of my devices are eigible to receive the payment. i have $100.50 dollars to receive but still refuse.

  Business response

  06/21/2024

  Hello!
  
  Please note that I have attached the correspondence from the customer support team and you to this complaint.
  
  You can see that you have never replied to our emails when asked about device screenshots.
  
  As mentioned earlier, Android *************************************************** Terms of Service.
  
  If you have a device that is Android 10 or above, please REPLY TO THE CUSTOMER SUPPORT and not here,
  
  Thank you,
  
  Best Regards. 

• Initial Complaint

  06/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  At first there was no issue. I was waiting for$60 to be transferred to my account. I still had another $170 pending. . I should have received the $60 payment by today. It would be the 4th working day. So i try to check my account and its closed. I never closed it. They were doing great about paying out. But now its a problem. I was counting on that moneym by

  Business response

  06/21/2024

  Hello ******!
  
  This was an issue with the Monopoly Go game.
  
  I can see that you had an email correspondence with the customer support as well and it is pending resolution.
  
  As soon as they are done they will be reaching out to you.
  
  Best Regards. 

  Customer response

  06/24/2024

   
  Complaint: 21876238
  
  I am rejecting this response because this issue is not taken care off.nim getting very frustrated.
  
  Sincerely,
  
  ***************************

  Business response

  06/24/2024

  Hello ******!
  
  Please note that we are working on your ticket.
  
  We are in touch with our advertiser partners and as soon as we hear back from them regarding, we will get in touch with you.
  
  It should not take too long.
  
  Thank you for your patience and understanding.
  
  Best Regards. 

  Customer response

  06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Have an account here for a long time. Verified, gave my PayPal details and my SSN. Completed an offer and waited for it to track as well as the several weeks of pending until KashKick had the funds. Finally cashed out, and recieved $0.

  Business response

  06/19/2024

  Hello ******!
  
  Please note that you have requested this transaction on the 16th of June Sunday. Our transactions get processed usually within 3 business days.
  
  You did make the withdrawal request, however we did not get the process it yet.
  
  Someone from the customer support team will be reaching out to you shortly.
  
  Best Regards. 
  
  

  Customer response

  06/19/2024

   
  Complaint: 21867340
  
  I am rejecting this response because: the company accused me of completing a game in 2 minutes. I played for almost a month and isn't my fault their tracking always malfunctions. If I had cheated the game, the rewards would have charged back during the hold as I use dozens of offer sites and have never cheated and know how holds and chargebacks work. The company will make every excuse possible not to pay, while they've been paid by the game. I will contact the game creators as I've used sites like these for a decade, it's apparent a blatant attempt to fraud users out of their earnings and pocket rewards. 

   

  
  Sincerely,
  
  ******************************

  Business response

  06/21/2024

  Hello ****** again!
  
  This is our ****** review interaction attached as a screenshot.
  
  We have nowhere accused you of that.
  
  Second screenshot attached is where you have explained in detail how you have actually gained all those levels so fast and how we have actually explained that is not allowed.
  
  I have added the conversation from the customer support team as well.
  
  Thank you,
  
  Best Regards.
  

  Customer response

  06/24/2024

   
  Complaint: 21867340
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************************

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I completed a game offer for merge dragons on kashkick for ******************************************************************************************************************************************* as such. I would like to receive the amount I was promised to complete the game offer KASHKICK has listed on their website and have my account reinstated in good standing.

  Business response

  05/28/2024

  Our Partner has indicated that your account shows skipped levels and/or an unnatural progression through a game at a rate that does not align with our Partners requirements, as detailed in the original offer. (It is impossible to have gone from level 150 to 1000 in 14 minutes.) 

  
  Terms of Service, Section 1 Virtual Currency Earnings, Part D states:
  KashKick may reverse any user earnings if a User signed up for a product trial or service or purchased a product and then canceled the trial, service, or shipment of the product. KashKick furthermore reserves the right to cancel such User accounts with any and all earnings forfeited if KashKick determines, in its sole discretion, that the User signed up for the purpose of receiving a reward without having genuine interest in the product, offer, or service.

  
  

  Customer response

  05/31/2024

   
  Complaint: 21765724
  
  I am rejecting this response because:
  It is completely possible to go from level 100 to 1000 in 15 minutes or less. It doesn't involve any glitches or hacks and can be done completely in game. I can do the power leveling again to prove that it is possible. The people at kashkick need to pay their dues instead of closing accounts and not paying up for wasting my time. The method is publicly available for the power leveling and is not considered cheating or glitching the game in any way. I would like kashkick compensate me for the time that they have wasted for me.
  Sincerely,
  
  ***********************

  Business response

  06/13/2024

  We have checked again with our advertiser and they still stand with their decision about the progress you have made in game. As stated before they believe it is unnatural.
  
  We apologies if this brought you any inconvenience.
  
  Thank you,
  
  Best Regards. 

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I want to complain about those SCAMMERS. The money is not my issue, but I don't want to be promised something and then get scammed like they did to **** installed some games that were supposed to pay me $150. Apparently, it took 15 hours to complete, which is a really bad rate, but okay, it's not a big deal since I was still playing games. They kept the reward pending for 15 days. Okay, still no big deal.After 15 days, I requested an Uber gift card only to find my account was blocked. I contacted them, and they claimed that I skipped some levels or cheated, which is not true at all, because I literally paid with my own money to complete one of the games on time. They asked for screen time and screen recordings showing that I spent time on the games and really finished them, which I provided as well.I was wondering what they are going to do next to steal my money. They responded after 6 days, asking me to reverify my ID (they ask for sensitive info when you cash out, which I had already provided), but this time they are asking me to upload my ID. I swear they are only manipulating me, or even worth, they want my ID for $150. I don't care about the money; I want an apology from them and I want them to admit their actions in trying to steal the money.I want the BBB to know about this as I don't want other people to get scammed. I will upload all the proof right now, and I am going to write many threads and posts about them in online get-paid-to communities to warn other people.

  Business response

  05/28/2024

  We are not asking for any personal information to be sent to us via email, we are simply asking that you verify who you are and once ***** shows a successful verification, we are able to proceed with paying your account. For verification, we partner with *****, a trusted leader in financial security and data protection. Plaid specializes in technology that encrypts and protects personal information, ensuring that your sensitive data like legal documents or SSNs are handled with the highest level of security.
  
  The verification process is critical for safeguarding our platform against fraudulent activities and is a requirement for all financial transactions. It not only protects our platform, but also secures your personal and financial interests.
  
  We understand the importance of privacy and want to reaffirm that your data is only used for verification purposes. Plaid's industry-standard encryption ensures that your information is transmitted securely.
  
  You can find more information about the Plaid Privacy Policy here (**********************************) 

   

  Customer response

  05/29/2024

   
  Complaint: 21765201
  
  I am rejecting this response because:

  I've already verified my account with Plaid once and my account is verified, the additional verification they're talking about here only to get my ID, or they know that people won't submit their IDs so in this way they can keep the money and scam us

  Why would they ask for another verification if I already completed mine once?

  Still Scam I don't accept this
  
  Sincerely,
  
  ***************

  Business response

  05/29/2024

  If you don't agree to what the Terms of Service and Privacy Policy state, then unfortunately you will need to stop using this platform. Once again, we are not collecting IDs for anything, we do not store anything of the sort in our database, it is simply what is required to receive funds.   

  Customer response

  05/30/2024

   
  Complaint: 21765201
  
  I am rejecting this response because:

  No it's not like that, you state in your TOS that I need to verify my identity which I've already done through Plaid (Your verification partner) by providing my personal information and the last 4 digits of my SSN (which was a little bit concerning as well, but it's only last 4 digits).

  And it literally said "SUCCESSFULLY VERIFIED", and you can't deny this. Then you asked for another verification for no reason after I spent hours on the games and after my cashout request. 

  I won't be using the platform anymore for sure, but I already spent 15 hours of my time on those games (I sent you a proof of this after you asked for it) and I don't think that you should have the right to take my hard earned money and take advantage of me like this, you're using you TOS in a really bad manners taking advantage that people won't read it.

  As I said before, I just want the BBB and other customers to know that I spent 15 hours, valuable 15 hours, risked my information and literally verified my identity once. Then you kept the money asking for my official documents.

  I insist on the solutions that I asked for in my official and first complaint. 

  
  Sincerely,
  
  ***************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I downloaded and started using this app April 7th! I followed all requirements once I requested to cashout through my PayPal on May 4th 2024 then all of a sudden with no explanation my account was closed. I did not receive my funds. I reached out to customer support and have received every excuse under the sun. At the end of the day it is just a lame attempt to not pay us for the time we spent playing these games through their app. I just want the money I earned during this time.

  Business response

  05/08/2024

  You were using an outdated device, which you acknowledged. You also sent in your first support ticket on Sat, May 4, 2024 7:20 PM, support tickets are noted to be answered within normal business hours (Monday-Friday). There have been many correspondence back and forth with you regarding why the account was closed. Our terms of service clearly state the minimum operating system required is actually Android 12,  you were using Android 9. Please refer to our Terms of Service, section 2, X. You will use the latest ********* Systems on Your mobile device and computer. This must be Android 12 or higher for Android devices and ***** or higher for Apple devices.

  Attached are the support responses between you and ******, who did resolve your issue and allowed your account to be reopened. 

• Initial Complaint

  04/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  For the second time my account has been suspended without any real information on why. Last time I had to make a public review to get any kind of attention from customer service. Once I started communicating with customer service it was very simple to resolve the issue (switch to a newer phone) and reactivate my account. The people that staff customer support are great, but unfortunately it seems you have to make a public complaint to get access to them in a timely manner. The system needs to be changed so there is greater communication between Kashkick and its users. There other platforms that handle id verification and fraud prevention with far less headaches for their users and I think I'll end up sticking with them even if the offers aren't as good as Kashkick's offers.I really enjoyed using the platform when it worked, but there are too many issues so unless things change I will stick with the lower paying platforms that actually pay.

  Business response

  04/30/2024

  Attached is for the BBB ONLY- (PLEASE DO NOT FORWARD THE ATTACHMENT TO MEMBER, AS IT CONTAINS SENSITIVE INFORMATION) shows that they are in fact outside of the **, as their wireless operator is Airtel KE, which is a wireless carrier in *****, ******. The carrier is SaveNa Airtel Money, which according to a quick ****** search is "Kenya's fastest-growing service provider of prepaid, postpaid mobile."  This complaint should not be allowed on our company's profile since they are not even in the ** and our services are only available in the **************

  For the member- Your account was closed because you are pinging outside of *****************. We are only available to residents and citizens of the *************. Our advertisers show the use of an international wireless carrier, therefore the account was closed. Customer Support did respond to your ticket asking for proof of living and using a US mobile carrier, but as of this response they have not received anything from you. 

   

  Business response

  05/03/2024

  Your account was closed because you are pinging outside of *****************. We are only available to residents and citizens of the *************. Our advertisers show the use of an international wireless carrier, therefore the account was closed. Customer Support did respond to your ticket asking for proof of living and using a US mobile carrier, but as of this response they have not received anything from you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩