Complaints

• Initial Complaint

  01/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello, on 1/13/2025 my KashKick account was closed. ********************** is a GPT site platform that pays people in KashKick credits for completing certain tasks on games and offers. I gained $256 in KashKick credits between two games and was waiting to redeem towards my ****** account. ********************** then closed my account (without notice, no email or text stating my account was closed) after redeeming $16 for the first time. I was given a reference id of ****************** and emailed them asking why my account was closed. *** *. from KashKick stated that I violated the terms of service and used datamining, robots, or ai while completing my games. This is completely false and a baseless accusation. *** *. also implied I used a vpn or proxy that "can sometimes trigger a high fraud score" which is also false. I have not used any vpns, proxies, ai, bots, datamining, or any tool that would give me any advantage towards completing tasks on KashKick. I believe they simply sought to waste my time and refuse to pay me out. As of now, I have no way to access my account. I have not spent any money on KashKick's games or offers. I would like KashKick to resolve this by reactivating my account with the full $256 in credits that I had on the site. KashKick used an automated detection tool that falsely accused me of fraud. KashKick has no proof that backs up this accusation. If KashKick denies a solution, I would like them to provide concrete proof of the tools they accused me of using. My account is not fraudulent.

  Business response

  01/23/2025

  
  Due to the Better Business Bureau's refusal to acknowledge our communications and application for membership, which is a paid subscription, we are unable to address complaints via their platform. To ensure your concerns are addressed promptly, please reach out directly to us at ************************************************************.

  
  Thank you for your understanding.

  
  

  Customer response

  01/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  KashKick **** and I have reached a resolution through email.

  
  Sincerely,
  
  **** De *****

• Initial Complaint

  12/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have recently started using this website named "Kashkick" they have paid offers like completing certain levels in games gives rewards. As such, I completed one of their offers, soon after the requesting withdrawal, they banned my account & asked me to verify identity & which I did properly. After that they are telling me I cannot login from more than 1 device. Just because I logged into their website from a office PC they are giving this logic that I use windows to play games which I clearly did not. I used only & only my Android device during the entire duration of the offer I completed. I only requested the withdrawal from my office network ********* terminated my account even after asking to verify my identity. This makes absolutely no sense & such a scammy move from them to not pay their clients. The customer care support keeps uttering the same copy paste response that I used multiple platforms to login to their website. How does it even make sense to ban an account for this?

  Business response

  01/05/2025

  Due to the Better Business Bureau's refusal to acknowledge our communications and application for membership, which is a paid subscription, we are unable to address complaints via their platform. To ensure your concerns are addressed promptly, please reach out directly to us at ************************************************************.

  
  Thank you for your understanding.
  

  
  

• Initial Complaint

  12/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted KashKick multiple times. I asked them before the time was up on the first stage of the game when I completed it why I was not credited the money then and they said it would take over 24hrs. After 7 days of waiting I asked them why I was not being paid even though I have proof that I completed the level and they responded with this: Due to the technology used by our advertisers, that shows accurate tracking and timestamping of offer requirements and we must abide by their decisions. Our hands are tied on this further matter.

  Business response

  12/17/2024

  Due to the Better Business Bureau's refusal to acknowledge our communications and application for membership, which is a paid subscription, we are unable to address complaints via their platform.

  To ensure your concerns are addressed promptly, please reach out directly to us at ************************************************************.

  
  Thank you for your understanding.

• Initial Complaint

  12/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started using KashKick and earned $54.43 using it. I initiated a transfer from my KashKick balance to my ****** account, it said it would take between 1-3 days for it to go into my ****** account, I made the transfer on 11/29/24 it has not gone in still. I haven reached out to them and gotten no response. I also reached out to ****** and they have no record of the transfer being initiated after 4 days. They claim you can get the money instantly but I had to wait three weeks for the money I earned to be credited to my KashKick account and it isnt clearly listed on the page it takes weeks its in a separate tab that isnt clearly displayed.

  Business response

  12/04/2024

  While we are not a member of the BBB, due to the Better Business Bureau's refusal to acknowledge our communications and application, we are unable to address complaints via their platform. However, you requested payment on a Friday afternoon on a holiday week, where we do not guarantee payments during the weekend or outside of normal business hours. You were paid on the 4th day of requesting to a ****** account that is not in your name, which is against our Terms of Service. Any future payments must be to an account in your name. Attached is showing your payment request, your payment and the reply to your support ticket, which was answered within 5 hours of submitting! Most companies do not respond for at least ***** hours. Your complaint was made with false accusations and should be rescinded as it shows you were answered by support as well as paid. 

• Initial Complaint

  11/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My tracking is turned on yet I have not been paid what I was stated I would be paid.

  Business response

  11/25/2024

  Due to the Better Business Bureau's refusal to acknowledge our communications and application for membership, which is a paid subscription, we are unable to address complaints via their platform. To ensure your concerns are addressed promptly, please reach out directly to us at ************************************************************.
  Thank you for your understanding.

• Initial Complaint

  11/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted Kashkick support to let them know that I was not credited $100 for a milestone that I reached in a game. I was told that they use software that tracks progress so there was no way it was incorrect, but I saw the time remaining (4 minutes) when I completed the task - reaching Crop 40 on Solitaire Grand Harvest - and the software never updated accordingly. I contacted the game developer and was able to obtain a timestamp proving that I did in fact reach the milestone before the deadline and kashkick is still making excuses as to why I am not owed the money earned. I have attached screenshots to back this all up.

  Business response

  11/21/2024

  Due to the Better Business Bureau's refusal to acknowledge our communications, we are unable to address complaints via their platform. To ensure your concerns are addressed promptly, please reach out directly to us at ************************************************************.
  

  Thank you for your understanding!

  Customer response

  11/21/2024

   
  Complaint: 22585263
  
  I am rejecting this response because:
  
  Your response does not make any sense. I dont understand.

  
  Sincerely,
  
  Kaylynn Link

  Business response

  11/25/2024

  What we are saying is that we are unable to help via this platform. Since the Better Business Bureau has not responded to our attempts to become a business paying member, as all other businesses are on the BBB, we are unable to address complaints through their platform. You MUST contact us directly at KashKick.

  (Also I know you were contacted by them and see your account was credited.)

• Initial Complaint

  10/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I downloaded the app and decided to see if it was bs or not . After completing to tasks it showed a result of 1.55 so I decided to try a game. I read two stories in Chapters and received nothing. It was only $6 total but so what. I wasted my time and got nothing.

  Business response

  10/31/2024

  Our support team sent you a follow up email on October 28th requesting information from you regarding this offer. As of this morning, October 31st, they have not yet received anything from you in order to assist with this. Please respond to them ASAP so that this can be looked at and resolved! Below is a copying of the email they sent you. 

   

  Hi *********,
  I would be happy to investigate this further for you and see if I can help you out.
  Could you please provide me with the following information:
  1. Screen recording of your progress so far (You can read how to screen record on Ios here and on Android here)
  2. Screen time spent in the app
  3. Screenshot of in-app purchases for the mentioned offer (If any were made)
  To find the screen time spent, please use the instructions below for the kind of device you own:
  IOS (iPhone):
  Go to Settings > Screen Time.
  Tap Turn On Screen Time, then tap Continue.
  Tap This is My iPhone if you're setting up Screen Time for yourself on your iPhone. (select Weekly option)
  Android:
  Open Settings and tap on Digital Wellbeing & Parental Controls.
  View your daily screen time, notifications, and unlock counts on the main dashboard.
  For a detailed app-by-app breakdown, tap on Dashboard.
  Thank you in advance!
  
  
  

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reached the level 50 but nothing is showing for this check green light and the person told me that they will not grant me another one but I the one paying money outta my pocket for transaction so many time to reach the level but this sound like a scam to me if I cant get money when I won the level to play for it I spend $123.78 dollars just to reach level 50 in this is what I get for playing this in dont get rewards for this level 50

  Business response

  10/16/2024

  I have read through all of the communications you had with our customer support team and see that you have been credited $120 for this game and also noted that you were satisfied with their resolution for your problem. The last email we received from you was the following, "Alright thank you so much I appreciate" 

  I do believe this does not warrant a BBB complaint since you were in fact credited and were in constant communication with the support team and ended the email thread with your acknowledgement of appreciation and have received two ****** payments totaling $122.78. 

  Customer response

  10/18/2024

   
  Complaint: 22416364
  
  I am rejecting this response because: I reached level 50 in all my trackings is on for this I did alot of transactions for this payment to reach level 50 this isnt right how i waste all my money to make purchases to reach level 50 in not get my rewards for this 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  10/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 10/3/2024, I was notified by KashKick that my account was blocked, banned, and closed after performing $100 of advertisement clicks and requesting payout. I would like to have my account reinstated and to be paid rightfully for work performed. Kashkick wrongfully changed the rules midway on 10/30 from the ad clicks being repeatable to only once every 24 hours. Kashkick needs to pay what is owed and not change the rules as TOS was being followed.

  Business response

  10/04/2024

  Hello!
  
  Please note that advertisers reached out to us with concerns how fast you are clicking on completing offers.
  
  After our investigations we have seen that you have managed to click on 7 different offers in less than a minute, a progress our advertiser and us do find unnatural.
  
  Sadly we can't render any assistance here.
  
  Thank you,
  
  Best Regards. 

  Customer response

  10/04/2024

   
  Complaint: 22375582
  
  I am rejecting this response because:

  This is incorrect. There was no unnatural progression and there were no levels to skip. The rules specifically stated that "this offer is repeatable" and then someone decided to change it to "once every 24 hours." Your team changed the rules under the radar. Your team isn't playing fair, as described, as written. I completely disagree.
  

  
  Sincerely,
  
  Matt Satonin

  Business response

  10/07/2024

  Hello!
  
  Offer requirements and rules can change and they depend on what our advertiser partners deem what is acceptable and fair for progress.
  
  In this case there was a new offer and it was not under the radar. New terms for the offers were displayed by the directive of our advertisement and survey partners.
  
   In your case you have managed to one particular offer 10 times in the span of couple of seconds.
  
  Sadly that is not allowed.
  
  Thank you,
  
  Best Regards

  Customer response

  10/07/2024

   
  Complaint: 22375582
  
  I am rejecting this response because:

  All KashKick rules and policies applicable to this account were followed as per the Terms of Service. KashKick is wrongly holding $100.00 unjustly and unfairly, which was rightfully earned and rules being followed during this time. 

  KashKick is shorting or ripping off their users and holding earnings for the benefit of themselves.

  This company is operating in a manner that is a disadvantage for both advertisers and users alike. 

  
  Sincerely,
  
  Matt Satonin

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am filing a complaint against KashKick for refusing to pay me the $50 owed after I completed a task on September 29, 2024. They falsely claimed I was using a VPN, which I have never used or purchased. I am connected through a regular home network.KashKick's refusal to pay based on this incorrect accusation is unfair. I request their decision be reviewed, and the $50 payment owed to me be issued.

  Business response

  10/04/2024

  Hello!
  
  Please note that a VPN does not need to be purchased. Your ISP could have it with your internet service. For example, Spectrum Business has a VPN enabled by default.
  
  There was no accusations, customer support simply reported what they saw on our internal tools. 
  
  I can see that you have accepted the customer support's solution and that you have gotten $25 worth of credit to your account.
  
  Sadly there is nothing much we can do here.
  
  Thank you,
  
  Best Regards.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩