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Business Profile

Roofing Contractors

Arry's Roofing Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2018 Arry's Roofing installed 40 year GAF Timberline shingles with a 25 year leak proof warranty. I noticed the peel and stick underlayment wasn't laying flat or very uniform. I called this to the attention of the workers in the morning before they started to shingle and they said not to worry when it is all nailed down it will be fine. At the end of the day we noticed they had shingled over the master bathroom exhaust outlet, I called Arry's. They came out and told me they would have to cut 2 large holes and replace several pieces of plywood as well as fixing the exhaust outlet, this roof is 3 days old at the time. I called *************************** Territory Manager for GAF and he came out and acknowledged what was taking place and said don't worry you have a warranty. I wasn't happy but felt that I had to settle for that. 6 weeks ago we noticed a stain on the wall in our garage and I spotted a leak in the attic area, ****'s sent out a technician who fixed the problem, while he was here I pointed out some spots in the roof that seemed to be rising or bubbling and he said they would send out another tech to address these issues. A few days later a 5 X 5 area of shingles were replaced, they are brighter than the aged ones and stick out. I was talking to this technician and showed him the other areas we have concerns with, he will have the office call me and set a time for another person to look at these issues. 2 weeks ago another technician got on the roof, took pictures and said the office will contact us after they look at the pictures. So far no word from ****'s. I also left a voice mail for *********************** over a week ago and he has not responded.

    Business Response

    Date: 08/28/2024

    Our owners are personally looking into this right now and we will be in contact regarding this!

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arry's roofing came out to my home on 10/26/2023 to provide a free roofing estimate. Their employee **** insisted that I file an insurance claim and ****'s would assist me. I was hesitant but eventually agreed to do it. A lot was going on during the visit, including **** interacting with a realtor across the street. When I told him I would do the claim he went to his truck and returned with a form that he stated was needed for ****'s to speak with ******************** As I was trying to read through the document he was steadily talking and fidgeting. He said the agreement was only good for three (3) days but if I needed more time they would still help me with the claim. The realtor called out to him and as he was going to speak with her I asked him if I could get a retail estimate just in case the claim didn't go through. He said sure. He went to speak with the realtor and eventually returned with a different form. Earlier in our conversation **** asked if he could come inside and look for interior damage. I explained that I did have interior damage but the work was already promised to someone doing work on my home. Fast-forward: The field adjuster comes out and **** is there. The adjuster asks again about the interior damage and assures me if the claim is approved I can choose who I want to do the repairs. **** is behind her motioning for me to let her inside. I did, and **** left. My claim is approved but when the check arrives it's made out to me, my mortgage company, and ****'s. This is the beginning of the end. My feelings soured following discussions about the money for my interior damage, then I learned that ****'s sent my claims adjuster a signed work agreement that I had never seen. The document doesn't even look like what I thought I was signing. The adjuster refuses to reissue the check without ****'s approval or a court order. He won't even escalate the matter internally, which seems shady. I can't get a response from ****'s on my written request.

    Business Response

    Date: 12/07/2023

    *****************, 

    We attempted to make contact with you on 12/04/2023 via email to rectify this matter and did not receive any response back from you. We have also called you to go over your options, one of which is rescinding the work agreement. Our office will be sending you your rescind letter via email and certified mail. We apologize for any inconvenience and we wish you well.

     Arry's Roofing Services Inc.

    Customer Answer

    Date: 12/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, it is important that I note that ****'s representatives made no attempt to call or email me prior to today, 12/07/2023, at 09:18 AM. Thank you for intervening in this matter, without your help this wouldn't have happened.

    Sincerely,

    ***********************

Arry's Roofing Services, Inc. is BBB Accredited.

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