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Business Profile

Collections Agencies

Medical Data Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Medical Data Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Medical Data Systems, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 371 total complaints in the last 3 years.
    • 122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/10/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ATRIUM HEALTH CAROLINAS MEDI, I do not have a contract with MEDICAL DATA SYSTEMS **** they did not provide me with the original contract as I requested.

      Business Response

      Date: 11/15/2023

      We have received the complaint in reference to case ******** for *************************. In reviewing the response mentioned in the complaint, MDS acknowledges the account (s) in the complaint have been closed and returned and a response letter mailed out to **************************  MDS has requested deletion of account (s)from the credit reporting agencies. If you have any further questions or concerns, please contact the operations manager at *********************.




      *************************
      MDS Operations Manager
      *******, **


      This communication is with a debt collector.  

    • Initial Complaint

      Date:11/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *****************************. I do not have a contract with the ***************** MEDICAL DATA SYSTEMS I, who is trying to collect and report me to the credit bureau. They did not provide me with the original contract as I requested.

      Business Response

      Date: 11/16/2023

      We have received the complaint in reference to case ******** for *****************. In reviewing the account(s)mentioned in the complaint, MDS will accept this letter as request for validation and that information will be forwarded to ***************** at the address on file. This information is obtained from the original creditor and MDS is authorized to validate the information as requested by ******************   If you have any further questions or concerns, please contact the operations manager at *********************.

      *************************
      MDS Operations Manager
      *******, **


      This communication is with a debt collector.  

    • Initial Complaint

      Date:11/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Medical data systems **** I do not have a contract with this collection agency reporting on my report. They did not provide me with original contract as requested. I demand this account be removed from my credit report.

      Business Response

      Date: 11/10/2023

      Dear *******************************:
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the result of this investigation, is that,our company does not own the debt, we are a debt collector on behalf of the original creditor.  However, MDS has submitted a deletion request to the credit bureau on the aforementioned account due to address discrepancy upon placement in collections.

      Attached is the credit bureau deletion request letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:11/07/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Northern ****** Medical Center, I do not have a contract with Medical Data Systems **** They did not provided me with the original contract as I requested.

      Business Response

      Date: 11/08/2023

      Dear ***************************:
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      MDS no longer services the referenced returned account, please contact the original creditor to dispute the validity of the above referenced returned account.

      Attached is the cancellation letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:11/05/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am liable for ws ******* medical center they did not provide me with original contract with medical data systems

      Business Response

      Date: 11/08/2023

      Dear *******************************:
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      Our records indicate that the original account balance was properly reported to the credit bureau and no full deletion is required.

      Attached are the itemized bills for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:11/03/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Well Star Health System. I do not have a contract with MEDICAL DATA SYSTEMS **** They did not provide me with the initial contract as requested.

      Business Response

      Date: 11/08/2023

      Dear *************************:
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the result of this investigation, is that,our company does not own the debt, we are a debt collector on behalf of the original creditor.  However, MDS has submitted a deletion request to the credit bureau on the aforementioned account due to address discrepancy upon placement in collections.

      Attached is the credit bureau deletion request letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:11/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a formal complaint against MEDICAL DATA SYSTEMS located in *******, **. This company has repeatedly violated my consumer rights under the Fair Debt Collection Practices Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable collection account on all 3 of my credit reports, Transunion, Experian and Equifax not to mention an account in which I've asked for proof of claim and in which they have refused to validate per my request under the Fair Debt Collection Practices Act. Despite my efforts to resolve this unfortunate nightmare for nearly a year now, MEDICAL DATA SYSTEMS has completely ignored my communications and legal submissions to remove this inaccurate information from my credit reports. I am well aware of the many, many other complaints filed against this company for their illegal and unethical collection practices - disguising themselves under multiple business names and using ILLEGAL collection practices all across the country. Yet, somehow, this company is still in business. This company's unprofessional & negligent behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, and the many other consumers just like me, to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon.

      Business Response

      Date: 11/06/2023

      Dear ***********************:
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      MDS no longer services the referenced returned account, you will need to contact the original creditor to dispute the validity of the above referenced returned account.

      Attached is the cancellation letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    • Initial Complaint

      Date:10/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collection letter from the Medical Revenue Service for a bill that should have been sent to my secondary medical insurance (Anthem Healthkeeper Plus) by the provider. The medical provider is ********************************************************************** (************). The date of service is January 21, 2023. ************ received both of my medical insurance information upon the date of service. I do not owe this bill.

      Business Response

      Date: 10/31/2023

      Dear *********************:
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation are as follows:

      MDS no longer services the returned referenced account, you will need to contact the original creditor to dispute the validity of the above referenced returned account.

      Attached is the cancellation letter for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

      Customer Answer

      Date: 11/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont have a contract with this debt collector, per the 15 USC, **** and **** validation of Debt. They dont have any right to buy a debt and have my information. This is against the law. They are a 3rd Party collector. I dont have any agreement with this collector.

      Business Response

      Date: 10/30/2023

      Dear *******************************:
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the result of this investigation, is that we have verified with **************************** that you are the correct guarantor on the account.  Please see attached signed General Consent for Treatment for your review and records, also attached is an itemized charge statement.

      If you have any further questions, please do not hesitate to call ************* to speak to a representative.
      Sincerely,
      Support Manager
      This communication is with a debt collector. 

      Customer Answer

      Date: 11/01/2023

       
      Complaint: 20790259

      I am rejecting this response because:

      This is the first time I saw the regular invoice from the hospital charging excessive medicine prices. I would  dispute this on the past, my insurance on that time pay the majority of the bill. This was a COVID-19 case, I almost die and they put me on a room with another persons that was on terminal situation. This was the worst days on my life.  

      I really want this to be done, and I asking to go back to the hospital and ask  for a bill and discounts apply. The invoice and the medicines prices are excessive. 

      I told the collection agency that I don't have that amount, that if we can settle this on a less amount. They refuse. 

      This is not fair that my insurance pay the majority of the invoice and they still asking for more money, I already paid also the emergency room, and the fees for the doctor there. This invoice the amounts of the medicines are ridiculous. 



      Sincerely,

      *******************************

      Business Response

      Date: 11/02/2023

      Dear *******************************:
      We regret that you do not accept our response to your dispute. Medical Revenue Service has provided validation of debt pursuant to the Fair Debt Collection Practices Act.
      We have contacted our client/original creditor, ****************************, who has confirmed this debt as valid. Your balance due derives from your ********** coinsurance and deductible. Please be advised we have furnished information on this debt to credit reporting agencies and based upon your dispute, we have requested the credit reporting agencies to update the information furnished to reflect your account disputed.
      If you have any further questions, please do not hesitate to call ************* to speak to a representative.
      Sincerely,
      Support Manager
      This communication is with a debt collector. 

      Customer Answer

      Date: 11/09/2023

       
      Complaint: 20790259

      I am rejecting this response because:

      I need a ************** plan, and I need you to go back to *************, they need to check the excessive pricing on the medicines they gave me.  I want to make a payment plan with you guys, but you threat on me that I need to pay $600. 00 a month so you dont report me to the credit bureau, this is not acceptable you need to work with the people, we are not millionaires, Im a worker that have a budget and I dont agree that MEdical institution take advantage of the sick people charging this abusive pricing of medicines.  Please give me a ************** plan and a discount from the hospital to close this case. 

      I want to pay but this is the first time I saw this invoice and see the pricing of the medicines is excessive. 



      Sincerely,

      *******************************

    • Initial Complaint

      Date:10/26/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *******************. I do not have a contract with Medical Data Systems ***** they did not provide me with the original contract as I requested

      Business Response

      Date: 10/27/2023

      Dear *********************:
      Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers. 

      We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation; and the results of this investigation is that,our company does not own the debt, we are a debt collector on behalf of the original creditor. 

      Your account balances have been confirmed with our client/ original creditor,*******************. Our records indicate that the original account balance for account *********** was properly reported to the credit bureau and no full deletion is required.  Attached are the itemized bills and consents for your records.

      If you have any further questions, please do not hesitate to call ************ to speak to a representative.

      Sincerely,
      Support Manager
      This communication is with a debt collector. 

    Medical Data Systems, Inc. is NOT a BBB Accredited Business.

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