Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Palm Beach Post owes me $85.59 for a subscription to their print newspaper which they have never delivered.They say I am in arrears for my previous subscription which I am not as my account has been paid in full. My subscription is now cancelled, but they have not refunded the $85.59 and so far, refuse to do so. Every time I call, I get the run-around from their customer service ***** who insist that I owe them money, which I do not. I have insisted on speaking to a supervisor but they always say that their supervisors are busy.I have documented proof using my bank ledger that I have paid the newspaper their subscription fees. As of June 2024:06/20/24: I paid my billed subscription fee of $61.70 Check 2453 07/18/24: I paid my billed subscription fee of $78.83 Check 2460 08/29/24: I paid my billed subscription fee of $78.83 Check 2467 08/29/24: At this time, I looked into having the Palm Beach Post do auto-payments, but they immediately deducted $145.90 from my account and almost caused my checking account to have less money to cover expected bills.I called my bank ******* to put a stop payment on this and disallow further transactions with the Post. This stop payment cost me $30.I never received a bill for September 2024.10/22/24: I paid my billed subscription fee of $144.66 which appears to have been for September and October. Check 2470 11/13/24: I paid my billed subscription fee of $73.82 Check 2472 12/17/24: I paid my billed subscription fee of $79.17 Check 2476 01/09/25: I paid my billed subscription fee of $85.59 Check 2480 I have not received any newspapers since 1/1/25. They say I owe them money, which I do not. They have not and will not refund the $85.59 that I to paid to them for non-service.

  

  Business Response

  Date: 02/11/2025

  February 11, 2025
  
  **** ******
  **********************************************************
  Daytime Phone: **************
  E-mail: ********************************
  
  Complaint #********
  
  Please accept this as confirmation we have received a complaint from your offices regarding **** ****** and his newspaper subscription to the Palm Beach Post, account #*********. On 9/5/2024, we refunded Mr. ****** in the amount of $154.71 for a charge he said he did not authorize. On 1/15/2025, ***************** did a chargeback reclaiming the same funds that we had already refunded in the amount of $145.90 causing a double refund. At this time, Mr. ****** account is stopped and has a balance owing of - $110.23 for delivery of the paper covered by the chargeback funds. We have emailed Mr. ****** a copy of the cashed check with his signature on it.
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist Team Lead

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/24/24 I sent the Palm Beach Post a check for $44.97 for a 3 month subscription to the payment address they gave me, ******************************. When I couldn't access the acct a couple weeks later I called. They told me they never received the check and told me to call back. Mid November I called again and they said the check must be lost so they cancelled the acct. On 12/11/24 they cashed my check #**** in the amount of $44.97. I called them and was told they could no longer apply it to my acct since they cancelled it, so I requested a refund with ****. He said it would take 7-10 days, but I never received it. I called on 1/8/25 and was told the credit never was processed, so **** the girl I spoke with said she processed it and I would get the check within 7-10 days, I did not. I called again on 1/23/25 and spoke with ******, he said nothing was done with it but he would expedite it. Again no check. I called again on 2/6/25 and spoke with ********* and requested to speak with a supervisor after she told me nothing had been processed yet again. After being on hold for almost an hour I told her to have the supervisor call me, of course I never received a call. They have had my money since early December and 4 times I have been told a check would be mailed but it never has been. So in closing they cancelled my account because they said they didn't receive my check, then they cashed my check and but still didn't activate my account. I don't want anything to do with this company and All I want is my money back.

  

  Business Response

  Date: 02/11/2025

  February 11, 2025
  
  ***** ********
  **********************************************************************************
  Daytime Phone: ************
  E-mail: ******************************
  
  Complaint #********
  
  Please accept this as confirmation we have received a complaint from your offices regarding ****** ******** and her eNewspaper subscription to the Palm Beach Post, account #*************.  We apologize for the delay in getting this resolved. We have spoken to Ms. ******** and explained what took place. We have issued a refund to Ms. ******** via check to be mailed to the address of  *************************************************************************************************. We ask that she allow enough time for mailing.
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist Team Lead
  

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22910106
  
  I am rejecting this response only because I have been promised a refund by check since December 12, 2024 by 4 other people from the Palm Beach Post.  ******** that you spoke with is the 5th person, so I honestly have no reason to believe her either.  I want the refund but if I accept there offer this complaint would be closed, therefore  I would like to leave this complaint open until I actually have received payment.  If I receive it I will contact you immediately. 

  Thank you for your efficiency with this matter.

  Sincerely,

  
  ***** ********

  Customer Answer

  Date: 02/24/2025

  I received the check in the mail today from the Palm Beach Post, so this complaint has not been satisfied.   

  Thank you for your help.

   

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a subscription for The Palm Beach Post for Wednesdays and Sundays. For the psst 5 weeks I have NOT received a newspaper on Wednesday. I have repeatedly contacted their **************** but nothing is done. They are the most incompetent company I have ever dealt with. I want this problem solved once and for all otherwise I will cancel my subscription.

  

  Business Response

  Date: 11/07/2024

  November 7, 2024
  
  *** *****-*****
  *********************
  ******************************************
  Daytime Phone: **************
  E-mail: *****************************
  
  Complaint #********
  
  Please accept this as confirmation that we have received a complaint from your offices regarding *** ***** and the delivery of the Wednesday Palm Beach Post newspaper. We apologize for any frustration this may have caused. We have reached out to the District Manager and the Distribution team to get this resolved as soon as possible. Ms. ******* account has been documented and credited for the missed deliveries. Again, our apologies.
  
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist Team Lead
  

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22520951
  
  I am rejecting this response because:
  
   Just a note to let you know that not only didn't I receive my Wednesday paper now I didn't receive my Sunday paper.  I reject their response because they have done nothing to rectify the problem and now it is worse
  I appreciate all the help you have given me.
  
  

  

  Business Response

  Date: 11/15/2024

  November 15, 2024
  
  *** *****-*****
  *********************
  ******************************************
  Daytime Phone: **************
  E-mail: *****************************
  
  Complaint #********
  
  We have spoken to Ms. ***** and verified that she did receive a paper on Wednesday 11/13/2024, and will continue to do delivery verification until we are certain it has been resolved.
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist Team Lead

  Customer Answer

  Date: 11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****-*****

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/1/24 $19.99 renewal fee for digital newspaper ********************* |Account # ********* Before the renewal date, I followed their cancellation directions, as indicated on their website, only to get an error message. Their customer service is not 24 hours so by the time I finally got through to them it was passed the deadline. However their website clearly prompts you to a 24 hour online cancellation feature that apparently does not work. Had this been working I wouldve been able to cancel on time. I never do complaints, but this was clearly unjust. I also found similar complaints online so I hope they change their misleading website for future customers.

  

  Business Response

  Date: 05/06/2024

  May 6, 2024
  
  *********************
  **************************************************************************************
  Daytime Phone: **************
  E-mail: ************************
  
  Complaint #********
  
  Please accept this as confirmation we have received a complaint from your offices regarding ********************* and her eNewspaper subscription to the Palm Beach Post. As a courtesy, ******************** account will be stopped on 5/8/2024 instead of the paid-through date of 6/1/2024 which is required per our company policy. **************** had to agree to a disclaimer upon taking out the subscription on our website on 11/1/2023, stating that cancellation of the subscription has to be made before the charge for the next term which would have been before the renewal date of Wednesday 5/1/2024. **************** received the call on Sunday, 5/5/2024, several days later. The message that **************** received when trying to cancel on the website was to contact customer service as this publication is not cancelable online. **************** is open Monday through Friday 8 am - 5 pm, and Saturday and Sunday from 7 am to 11 am. We will issue a refund of the remaining funds on the account as a one-time courtesy after the stop has been processed fully.
  
  Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy. If a cancellation is requested, it is processed at the end of the current subscription term.
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist Team Lead
  
  
  Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy. If a cancellation is requested, it is processed at the end of the current subscription term.
  
  We appreciate the opportunity to address these concerns.

  Customer Answer

  Date: 05/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and as long as I'm issued a refund, I find that this resolution is satisfactory to me. Just so the company knows, the issue was that cancellation was attempted before the renewal date. I followed the website prompts exactly but had no success due to Palm Beach Post error. Thanks for the refund. Good luck. God bless.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE PALM BEACH POST has tried to persuade my 88 year old father into renewing subscriptions for years and the practices are predatory. they know the age of the houshold and the likelyhood of dementia . i have caught them several times. My father is listed on nocallnowrite. i can only monitor the phone to a certain extent. we discontinued the subscription about 8 years ago.i cancelled it because i can no longer lug these papers to the garbage.Then they caught my dad and the newspapers started coming again and are fire hazard. It's shameful and predatory.I return their mailings with "return to sender".The calls must be overseas and therefor legal... and always from a vastly different number. another company preying on the elderly.

  

  Business Response

  Date: 02/20/2024

  February 20, 2024
  
  *********************************
  ******************************************************************
  Daytime Phone: **************
  E-mail: *********************
  
  Complaint #********
  
  Please accept this as confirmation we have received a complaint from your offices regarding ******************************* and any contact from the Palm Beach Post. I contacted ************************** daughter ******** and she explained the situation with her father's medical condition. 
  
  I have removed ************************** information from any solicitation and requested to remove any personal information from being shared. We have also removed his email from future contact.  I have given ******** my direct number to contact me if they experience any further issues. 
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist Team Lead
  

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Palm Beach Post dba Gannett Newspapers ** phone # ************ $32.10 amount in dispute on 8/8/2023 I took an offer of $13.91 for three months Today I saw $32.10 taken out for the next month I called to cancel my subscription they said they do not give refunds. That was not explained to me upfront. I feel this is fraud!

  

  Business Response

  Date: 09/06/2023

  September 6, 2023
  ********************************************
  ****************************
  **********, ** 33467
  Daytime Phone: **************
  E-mail: *********************
  
  Complaint #********
  
  Please accept this as confirmation we have received a complaint from your offices regarding ********************************* and her request for a refund. Our agents have advised her correctly. All subscriptions are nonrefundable. ************************************* offer was for three months at a lower cost then stepping to the standard rate on the fourth month. 
  
  For more information, please visit aboutyoursubscription.palmbeachpost.com. 
  
  Thank you. 

• Initial Complaint

  Date:08/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had subscribed to their digital newspaper services last year sometime and now I wanted to cancel my services . I had a discussion with the billing department and they wasn't able to help but started getting harassment about the bill . I called customer services , paid the balance owed and requested a cancellation. They gave me several promotion options but still opted to cancel. She said she would process it but never did . Now I'm back getting harassing text messages, emails and phone calls about another bill that has accumulated again!!! Everyone is struggling right now and shouldn't have to pay for a service I requested to be cancelled verbally with a rep!

  

  Business Response

  Date: 08/21/2023

  August 21, 2023
  *********************************
  ********* Beach, ** 33404
  Daytime Phone: **************
  E-mail: ****************************
  
  Complaint #********
  
  Please accept this as confirmation we have received a complaint from your offices regarding ****************** and her eNewspaper subscription to the Palm Beach Post. As of 8/7/2023, her account has been terminated. ****************** paid her past due balance with a third-party vendor and did not speak with customer service as advised to terminate her subscription. We have waived the past-due balance of $30.98 as a one-time courtesy. 
  
  Thank you. 

  Customer Answer

  Date: 08/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the subscription effective June 4, and was informed I will receive a credit of $12.06. On 6/22 I called the Post to discuss the credit back to my card which was not credited. I was told the Post des not refund. This back and forth lying needs to stop. The post cannot steal my money that is owed under the pretense they do not refund. This policy is not what I agreed to. I request an immediate refund back to my card.

  

  Business Response

  Date: 07/12/2023

  July 12, 2023
  *********************************
  *******************************************************************
  Daytime Phone: **************
  E-mail: ******************
  
  Complaint #********
  
  Please accept this as confirmation we have received a complaint from your offices regarding ********************** and his desired refund of $12.07. If at any time you decide to cancel your subscription, which you can do at any time, you may contact customer service. Payments are non-refundable, and there are no refunds or credits for the unused portion of a subscription that has been canceled before the end of a billing cycle. We reserve the right, however, to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.
  
  ************************** subscription was stopped on its expiration date of 6/4/2023, therefore, there were no funds to refund. He requested to cancel on 5/30 with a customer service agent. All subscriptions are nonrefundable and ********************** has been advised of this several times during his phone calls. Refund requests can be made but must meet criteria in order to be eligible; ********************** was not owed a refund when his request was reviewed. Our agents have had to disconnect the calls due to the profane language and ************************** unwillingness to heed the warnings of disconnect. 
  
  A refund will not be processed. 
  
  For more information about our subscriptions, including refunds please visit aboutyoursubscription.palmbeachpost.com. 

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20238174
  
  I am rejecting this response because:
  
  STATING I USE "PROFANE" LANGUAGE WITHOUT STATING WHAT WAS SAID IS LIABLE WHICH SPEAKS TO YOUR STUPIDITY. SECONDLY, WHEN I CANCELLED I WAS TOLD BY THAT AGENT "I WILL GET A REFUND FOR 12 PAPERS" WHY DON'T YOU LISTEN TO THE CALL? YOUR INCOMPETENCE LEADS YOU TO A FALSE CONCLUSION:  IF I WAS NOT GIVEN A REFUND BY THAT LIAR AGENT THEN WHY DIDN'T I HAVE THE TWELVE PAPERS DELIVERED PRIOR TO EXPIRATION? IF I WAS THE ***** OF THE POST I WOULD PUT YOU ON UNEMPLOYMENT. YOU HAVE A BIG MOUTH AND DO NOT KNOW HOW TO USE IT. YOU OWE ME THE MONEY AND PAY UP AND STOP BEING A DRAMA QUEEN!

   

  *****************************;

  

  Business Response

  Date: 07/25/2023

  

  
  
  

  
  
  

  Hello, 

  
  

  I was not able to respond to ************************** rejection when I followed the link to the portal. 

  
  

  ********************** will not get a refund and due to the nature of his responses, we will not be able to communicate with him going forward. He has received multiple explanations as to why he will not receive a refund from agents and me. On 6/20/23, the call was disconnected by our agents due to ********************** ignoring the three warnings he was given regarding his word choice and rudeness. 

  
  

  At the time of his cancellation, there were not any remaining funds, which is why his account was stopped on the expiration date. 

  
  

  I have attached an invoice sent to ********************** showing the cancellation policy on the back. This can also be found at aboutyoursubscription.palmbeachpost.com. 

  
  

  When communicating with the consumer, please remove any of my personal information. 

  
  

  Thank you

  to *****

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20238174
  
  I am rejecting this response because:
  
  Your to my use of "word choices" has not been clarified which demonstrates your incompetence. *********, Your invoice rules to bring up at this time is irrelevant in regard
  
  *********************************

  Customer Answer

  Date: 07/25/2023

  Adding to the last response: why don't you explain why the agent told me "you can have a credit for 12 issues" Why don't you explain why I would throw away 12 issues: If it does not make sense then it is not true which explains your stupidity. Since owed 12 issues send them to me with today's ***** and stop being a thief!

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a digital subscription with a special 6 month offer. This offer morphed into a regular digital subscription automatically after the sixth month.I did not know the date of the automatic morph and as soon as I saw the charge on my credit card I called to cancel.Two separate operators both refused to cancel the first month, ad refused to offer a refund. In o0ther word I am forced to pay for the first month even though I canceled within a day .

  

  Business Response

  Date: 06/06/2023

  June 6, 2023
  *********************
  *********************************** c701
  ***, ** 33410
  Daytime Phone: **************
  E-mail: **********************
  
  Complaint #********
  
  Please accept this as confirmation we have received a complaint from your offices regarding ************** and her eNewspaper subscription to the Palm Beach Post. Per ****************** request, her account was stopped on 6/3/2023. Due to the account not being processed on its expiration date, a refund of $11.12 will be processed within **** days. Please note, this is what remained on the account and is being given strictly as a courtesy. 
  
  Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the entire credit card or bank account information and to accept the terms of service, which state the non-refundable policy. If a cancellation is requested, it is processed at the end of the current term.
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist 
  

• Initial Complaint

  Date:05/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my Post subscription for weeks and weeks. Even though I tried to cancel my subscription, they have continued to deliver my paper. They continually sent me renewal notices and continued to deliver the paper. Now, I owe them money for a paper i didn't want. I spoke with them several times and was told several times that I MUST immediately pay them for the papers they continued to deliver. That I had to give them my bank information at that time over the phone in order to cancel the paper. I explained that I would not give out that information over the phone. This conversation happened over and over. I received yet another renewal notice. On it I **** a big red X through the subscription amounts and I wrote in big red letters "Please cancel my subscription." I included a check for $100 to cover the papers they delivered that I didn't want.I asked that they refund any overage. To this day, I am still receiving the Post, still receiving daily phone calls, and have not received any refund.

  

  Business Response

  Date: 06/13/2023

  June 12, 2023
  
  **************************************
  *************************************************
  *******, ** 33458
  Daytime Phone:**************
  E-mail:********************
  
  Complaint #********
  
  Please accept this as confirmation we have received a complaint from your offices regarding *************************** and her account concerns. Based on her account we have received the payment of $100 on 6/1/23; this paid her through 7/28/2023. Her delivery will stop on this date as well. All subscriptions are nonrefundable and are stopped on their paid through date if cancelation is requested. ************************** will not receive a refund. If she is having delivery issues, she will need to report them as they happen by using the automated services when calling customer service.
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist
  
  
  

  Customer Answer

  Date: 06/13/2023

   
  Complaint: 20124976
  
  I am rejecting this response because:

  I do not want to continue to receive the paper until 7/28.  I want it stopped and a refund of the unused part of my remittance.  How is it acceptable that I cannot receive a refund for horrible, horrible service and that I cannot even cancel that horrible service?  Where is it written for a subscriber to see that there are no refunds issued?  
  
  Sincerely,
  
  **************************************

  

  Business Response

  Date: 06/28/2023

  June 28, 2023
  
  **************************************
  ******************************;
  *******, ** 33458
  Daytime Phone: **************
  E-mail: ********************
  
  Complaint #********
  
  Please accept this as confirmation we have received ******************************* rejection. *************************** has been advised multiple times that all subscriptions are nonrefundable. Her account will stop on the paid-through date of 7/28/23. This information is on the back of all renewal notices, in our terms of sale when purchasing online and aboutyoursubscription.palmbeachpost.com. I have included the vocabulary below. *************************** did not meet the eligibility requirements when a refund was requested, therefore one will not be processed. 
  
  If at any time you decide to cancel your subscription, which you can do at any time, you may contact customer service. Payments are non-refundable, and there are no refunds or credits for the unused portion of a subscription that has been canceled before the end of a billing cycle. We reserve the right, however, to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.
  
  Thank you.