ComplaintsforSeacrest Services, Inc.

• Initial Complaint

  08/05/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Seacrest Services recently changed portals. I have paid all my dues to the hoa, and all my accounts were ahead of schedule. Now, I am receiving mails of late assessments and a bill of $2249. Please help! The bod recently went through a change, and ***** has been ableto keep a post on the hoa.

  Business response

  09/24/2024

  ******,

  Thank you for reaching out regarding your Account Balance within your community. The friendly reminder notice may have crossed in the mail during the same time frame you submitted your payment. We apo9logize for any inconveniences the receipt of the notice may have caused you. We can confirm that as of today, September 24, 2024, your association account is in good standing.

  We appreciate your cooperation and support and look forward to continuing to service your community needs! 

   

  Customer response

  09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I prepaid the fees, so your continuing to blame people that live in the community is pious.
  Sincerely,
  
  ****** ****

• Initial Complaint

  08/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  01/01/2023 $228.00, 01/04/2023 $228.00, 01/07/2023 $228.00. I have my payments in automatic with my checking account information. However in January I got a letter for being late I contacted. Seacrest, left many messages to the accounting office, no calls were returned, no letters, no emails. Went to my local office at the club house at Meed HOA. showed the letter to ******************** and she said that there was probably an issue with Seacrest database as some customers have reported the same issue. July 20/23 I received a letter from **************** collecting the owed amount and intent to lien.I emailed the lawyers office to dispute the late fees, interests and lawyers fees. Because my payments are in automatic, I assume that everything is being taken care of. because of my health condition and treatments for breast cancer, work and taking care of my elder mother I don't have the energy or time to be making payments every month. I just make sure there are enough funds to cover the payments.Checking with my bank no payments were indeed posted for the months mentioned above. Checking the association website( Clickpay ) there is a letter that mentions there is an issue caused by the vendor ( Seacrest Management) that in case my payments wont go thru I need to make a one time payment and restart my automatic payments.That is the only communication I got about problems with payments. Other than that I haven't received any further letters from Seacrest other than back in January for being late.They haven't exhausted the proper communication steps, customer service is horrible as they don't return my calls. They made changes and they don't assume responsibility and put the problem on me by reporting my debt to a collection agency. I have no problems paying for what I owe $ ****** but I wont take responsibility for late fees, interests and lawyer's fees. Dealing with Seacrest is terrible as they don't care for customers, even when we pay so they can be working.

  Business response

  08/16/2023

  As the Property Management and ********* Service Provider for the ****************** and Sub-associations for the community, one of the tasks that we perform is the Accounting Services. Our Accounting Team provides Maintenance Information and Instruction annually to all unit-owners. It is the responsibility of the unit-owner to ensure the payments due to the association are done in accordance with the ******* Statue and the governance for the association(s). 
  
  According to our records the Quarterly Maintenance for the ****************** was set-up by the unit-owner to allow direct debit of his account by ******************** ******************** This was not the case with the Quarterly Maintenance Obligation for the sub-association; ****** opted to arrange for ACH Debit via our third-party processing center. There was a glitch in the collection of the sub-association payment for January 2023. An email apprising ****** (and others who pay via this payment platform) that the January Maintenance was not collected, the email advised those enrolled to access their account and make the missed payment. As of January 26, 2023, because this account has not been brought current Notice of Late Assessment was sent to ******. Although, the notice provided a 30-day allowance to bring the account current, collection action escalation was not initiated until March 23, 2023. 
  
  Once an account is turned over for collection, the unit-owner is required to communicate with the collection counsel to confirm the obligation due to the association. Although we emphasize with ******, we strongly recommend that adherence to the most recent notice sent on behalf of the association to prevent further collection action. Once the account balance has been settled, we welcome the opportunity to provide support by sharing the various payment options available to make the payments going forward. 
  
  

• Initial Complaint

  07/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  For two months we are asking for the exterminator to call me, we pay for the service, *********** the complex manager called said its in the contract to come monthly to spray the building but nobody comes.

  Business response

  08/10/2023

  As the premier service provider for Landscape and Property Management, Seacrest Services, Inc. provides service for the association based on a contractual agreement. The Pest Control Services are performed monthly in accordance with label restrictions as outlined for the product (chemical) used.
  
  Our records indicate that we have performed an inspection and treatment of the inside of the unit and perimeter treatment several times this year. Arie (& ******) ******** have communicated with our Pest Control and Landscape Managers as well as Regional Director regarding services and has been advised that the service provided were performed satisfactorily. Additionally, the *************** for the association has also been apprised of the services rendered without complaint.
  
  We welcome the opportunity to continue servicing Arie (& ******) ******** and the residents of the community. 

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Attempting to get information re arrears on HOA fees - no response to phone messages email messages and the one time I did get through was given inaccurate information. When you call main number they disconnect you if you hit 0 other times if you get through and ask to speak with someone live they send you to voice mail every time. Absolutely disgusting customer service and very sketchy.

  Business response

  02/06/2023

  Seacrest Services, Inc. as the Property Management and ********* Service provider for the associations that we oversee means that we are tasked with enforcing the policy as set by the *************** of Directors noted within the Governing Documents for the community. Sometimes this procedural service enforcement can be unfavorable in our advisement and/or service. Such is the case as it pertains to delinquent accounts.
  
  It is the policy of the association in question that delinquent accounts be addressed by the third-party Collection Team. Our goal is to mediate communication and resolve amicably between all parties. We were able to provide communication, education, support and closure to ***** with this matter. We are confident that moving forward the line of communication will remain positive. 

• Initial Complaint

  11/17/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a condo in april of 2022 at closing I paid 2nd and 3 rd quarter condo fees to seacrest in sept I paid 4th quarter the management company say i owe 4th quarter i have been there 6 times with the paper work I got the cashed checks from the title company then they said they wanted the back of the checks so I got front and back where the checks were cashed they still will not release the estoppel letter to the new title company because the *** made me sell the condo due to owning a truck I have given them proof that I paid 2nd 3rd and 4th ******** have been speaking with *****

  Business response

  11/23/2022

  Seacrest Services, Inc. is contracted by the associations to provide Property Management and Landscape Services. A part of the management services includes enforcing policies that are instituted in the associations documents by the *************** of *************** policies range from structural modifications, landscape upkeep,accounting maintenance payments, purchase and lease requirements, etcetera and vary by association. Our initial advisement is that potential occupants review the Rules and Regulations of Communities they desire to reside in advance to ensure that its the right community for their individual and communal needs.
  Our records indicate that the unit in question was purchased by ****** and ***************************** in April 2022. A part of the purchase process required the collection of Maintenance Fees due to the association at the time of closing. The funds are collected by and surrendered to the title company that was selected by the buyer (Mr. ***** ***********************).Although the title company did collect the appropriate funds from ****** and *****, they failed to provide all of the fees to the association via Seacrest Services **** Upon ***** being made aware of the deficiency in the account balance she immediately advised that the funds had been paid to the title company.

  We reached out to the title company, and they did confirm that they owe the monies due and have agreed to send the funds to our office to satisfy the outstanding balance. However, as of todays date (November 22, 2022) we are not in receipt of the payment. *********************** is aware that once payment is received, we will reconcile her account as warranted.

• Initial Complaint

  10/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company Seacrest manages and cuts the grass for ******************** in ******* getting right to the point their crew cuts the grass a few times a month my address is **** Newport Q their workers damaged my **** F-150 pickup truck the tailgate was damaged and scratched, I spoke to the manager of of Seacrest they turned their head on me and say it's not true I can't prove it, I have videos of their men working in between their vehicles that's the residential vehicles with their leaf blowers edgers also and easily smashing into vehicles this happened approximately the week of September 7th the damage was $200 on my truck which was reported to Seacrest and they just laugh at me pretty much I also let the president of my Association though they are aware of this many other people in the development also have damage to the vehicles I've spoken to many, of them I'm asking for a refund of my money of $200 .thank you

  Business response

  10/26/2022

  As the Property Management and Landscape Provider for multiple associations within the ******************** *********** ********** we pride ourselves on extending quality service and communication to the properties we support. Upon becoming aware of the vehicle damage concern, one of our Regional Directors accompanied the Operations Manager to meet with **** at his unit (**** Newport Q). **** advised of damage to his vehicle and showed photos that revealed tailgate damage to what he described as a **** F-150.
  
  As our representatives sought to inspect the vehicle in question, they were informed by **** that the vehicle was sold. He provided a date range of when the suspected the damage occurred. Despite multiple failed attempts to have **** quantify his claim, we decided to conduct simulation tests with a couple of the **** F-150 Trucks within our fleet. We were unable to duplicate the damage in the location described by **** with our landscape equipment as our equipment is designed with a two-inch boarded to prevent direct contact with objects such as buildings and vehicles. Although we empathize with **** regarding his vehicle being damaged, it is our conclusion that the damage was not caused by Seacrest Personnel or equipment as there has not been any valid proof of damage and no specific date of occurrence.
  
  

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Prior to submitting our application to the HOA board, we discussed the requirements as set forth by the HOA with the seller, and the seller’s agent requested and reviewed our documents (verification of income, verification of meeting minimum credit score, verification of meeting income towards cash purchase) and only after they reviewed and verified the documents did they - the sellers, permit us to put in our offer. Once the offer was submitted and accepted, we proceeded to step 2, completion of the HOA application. After reviewing over 300 pages of the HOA application, reaching out to the board for clarification, and submitting all of the required documentation (with proof that we exceed the minimum requirements) we heard nothing, for nearly 30 days. We reached out and only after then did we receive a notice indicating that our application was denied for not meeting the income requirement. We disputed and requested clarification on how they arrived at the decision, we heard nothing and nearly 1 1/2 weeks later we received another letter indicating that we were denied for not meeting the minimum credit requirement, which again is not true. We reached out via email and informed them that the finding they shared is erroneous (we pulled our credit reports as part of the process) and at this point have no desire to continue discussing the matter with them as they have failed to provide valid if any responses. They have our 6-month security deposit and have yet to return the funds. We would like our money back.

  Business response

  04/19/2022

  Seacrest Services, Inc. is a full-service Property Management and Landscape Design & Maintenance Corporation. Our primary goal is to support a harmonious communal living environment for every community we are responsible for servicing. The policies governing the community is created by The Governing Board of Directors and enforced through the involvement of our Property Management Teams. Because communities vary, it is advisable that potential buyers obtain and review the Governing Documents as well as the Rules & Regulations for the community they potentially choose to ensure that the services and amenities offered support their expectations and needs before an application is submitted. The documents are detailed and could range from fifty to hundreds of pages of community advisement, it provides valuable insight pertaining to the community which many regard as very useful.
  
  Like most association governed communities, Oriole Gardens III has an application process that requires the completion of its twenty-four-page application. The application provides information on the requirements of the community and requests documents that are to accompany the packet upon submission. Once a completed application packet is submitted to us for processing, the association, via its Board of Directors and/or Sales & Lease Committee, is allotted forty-five days from the submission date to render a final discretionary decision based on their fiduciary responsibility for the community at large.
  
  According to our records we received the submission for purchase by ***** *********, ****** ********, and ******* ******** on March 09, 2022 ,with a closing date of March 31, 2022. The application was processed as standard and submitted to the Oriole Gardens Sales & Lease Committee for review and decision rendering. We show that written correspondence was provided to the potential buyers via US Mail on March 31, 2022, of the decision which included the reason for the decision (well within the 45-day processing time frame). As a courtesy, additional written correspondence was also provided on April 06, 2022, providing a more in-depth explanation of the decision which included file reference information to support the potential buyers in obtaining a copy of their credit report profile at no cost. Once a definitive decision has been rendered by/on behalf of the Board of Directors/Sales & Lease Committee to the parties involved, there is typically no additional information provided and the file is closed.
  
  Any refundable fees paid are processed at the time the decision has been provided. In this case, Mr. ***** *********’s refund is processing and will be mailed to him as standard (usually within 30-45 days after the advisement of the decision). 

• Initial Complaint

  11/01/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Seacrest is trying to collect $1,452.00 of interest on one $25.00 late fee. On 4-6-21 I sent Seacrest my quarterly maintenance fee of $1,571.00,which they converted to pay off the $1.452.00 of accrued interest. The $1,571.00 was never credited to my account,it just disappeared. On X-XX-XX I asked for an updated statement,and of this date I have never received the statement. On 7-1-21 I sent Seacrest my quarterly payment of $1,571.00 which was refused and sent back to my bank. On XX X XX I sent Seacrest my quarterly payment of $1,571.00 which was refused and sent back to my bank.

  Business response

  11/30/2021

  Business Response /* (1000, 6, 2021/11/11) */ As the industry leader in Property Management and Landscape Services, we prides ourselves on extending courtesy and professional services to all that we service. We empathize with Mr. ****** with regard to his current situation however, we initiated multiple attempts to communicate and support him in resolving his account delinquency prior to being advised by The Governing Board of Directors for his association to forward the delinquent account to their Collection Attorney. In reviewing his file, we have detailed records dating back to October 2020 where there were verbal and written correspondences sent to Mr. ****** as we show that he initially became delinquent when his missed his July 2020 Association's Maintenance Payment. Although there have been payment submissions Mr. ****** continued to carry a delinquent balance. In accordance with Florida Statute, any payments made are applied to the oldest balance due (not interest); which is how his payments were applied. Due to his failed compliance to the eight written Late Notices sent to Mr. ****** in June 2021 The Board of Directors instructed our Accounting Team to forward the account to their attorney for collection actions. Although we would love to assist Mr. ******, it is the policy agreement between the association and Seacrest Services,Inc. that once a delinquent account has been forwarded for collections that the unit-owner is required to communicate with and send all future payments until the account is current to the collection attorney, which was communicated to Mr. ******. Again, we empathize with Mr. ****** and his situation, however he is required to adhere to the policy set by The Board for the association and communicate directly with the attorney whom he has the information on for further assistance. Consumer Response /* (3000, 8, 2021/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seacrest does not address any of my complaints, instead the just let you know what a wonderful caring company there are. Seacrest has never responded to my letter of X-XX-XX copy available upon request to their attorneys. I asked Seacrest what happened to the missing 1/4 monthly maintenace payment of $1,571.00 that they cashed on 4-1-21. No answer. I asked Seacrest for an up-to-date accounting statement. No answer. I offered Seacrest a settlement of $25.00 plus 6% simple interest. No answer. First Seacrest is trying to collect $1,452.00 calling it a late payment fee. Then Seacrest is calling it an assessment in their attorney's letter of X-XX-XX and in their response to you they are now referring it as a 1/4 maintenance payment of $1,400.00 of 7-1-20 which I paid and they cashed. Respectfully yours, ******* ****** Business Response /* (4000, 10, 2021/11/24) */ In response to Mr. ******'s rebuttal, Seacrest has addressed his complaints and explained how the payments on his account were applied according to Florida Statue verbally numerous times prior to his account being forwarded to the attorney for collection action. (The documents attached dating back to December 2020 as our support efforts.) Mr. ******'s account was turned over to the association's attorney in June of 2021 at the direction of the Board of Directors for his community. Again, once an account has been turned over to the attorney for action, contractually Seacrest must stop all communication with the homeowner and all correspondence from that point is referred to the attorney. Seacrest did not refer to the $1,452 as a late fee (as indicated by the attached Delinquency Notices sent to him). All payments are noted as Maintenance Fees. The $1,400 payment Mr. ****** refers to in July 2020, indicates that the prior management company did not receive a payment. If Mr. ****** had produced a copy of his cancelled check proving it was paid, we would have credited his account accordingly. As indicated in the attached account ledger, Mr. ****** has consistently paid late and has incurred fees going back to 2013. Our team would love to assist Mr. ******, but at this point it is in the hands of the attorney with whom Mr. ****** **** need to communicate with to resolve. If the attorney feels that Seacrest or the prior management company erred, they **** contact us to rectify the account. Consumer Response /* (4200, 12, 2021/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The 1/4 maintenance payment of 7-1-20 was paid on 6-16-20, and cashed by 1st Service. Seacrest claims they never received it. I made 4, 1/4 payments in 2020. Copy of their statement available upon request. 1. Seacrest is charging me 1,452.00 interest on a $25.00 late fee. That's a felony. 2. Seacrest converted my $1,571.45 of 4-1-21 to a purpose other than was intended. That's larceny by conversion. Another felony. 3. I have not received a statement from Seacrest since 10-20-20, although I have asked them many times.

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