Complaints

This profile includes complaints for Seacrest Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seacrest Services, Inc.

  2101 Centrepark West Drive, Ste 110 West Palm Beach, FL 33409-6479

  
• 

  Seacrest Services, Inc.

  6601 Lyons Rd Ste A Pompano Beach, FL 33073-3627

  
• 

  Seacrest Services, Inc.

  3220 45th St Ste B West Palm Beach, FL 33407-1918

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against Seacrest Services, the property management company responsible for overseeing our condominium association. Despite multiple attempts to resolve this issue directly with Seacrest Services, my concerns and those of fellow association members remain unaddressed.Our condominium association had a scheduled meeting for February 2025, which was unexpectedly canceled without notice or a reschedule date. This meeting was critical, as it involved the election of officers and leadership decisions for our association. Since then, repeated emails have been sent to Seacrest Services seeking clarification on when the meeting will be rescheduled, what the next steps are, and how the association will function in the absence of leadership.Seacrest Services has failed to provide adequate responses, only replying with brief emails stating that they would notify property management. However, no further action has been taken, and no meeting has been rescheduled. This lack of professionalism and accountability is concerning, especially as association members continue to pay monthly dues with no clear leadership, direction, or governance in place.I request that the Better Business Bureau intervene to prompt Seacrest Services to:Provide an immediate update on when the association meeting will be rescheduled.Clarify the process for electing new leadership.Address their lack of communication and responsiveness regarding this matter.Seacrest Services' failure to act is highly unprofessional and unacceptable for a company responsible for managing condominium communities. I appreciate your time and assistance in addressing this issue. Please let me know if you require any further documentation or correspondence related to this complaint.

  Business Response

  Date: 03/21/2025

  Good day, *******,

  Thank you for reaching out regarding your concern for your association's meeting and election process. Please know that as your Property Management and ***************** Provider, our position at Seacrest Services, Inc. is to promote a harmoniously positive community while working with the Board of Directors who are responsible for setting and executing meetings.

  The Annual Meeting originally scheduled to occur on February 19, 2025, was cancelled by the Board Officers due to medical emergencies of more than one officer. Presently, our Senior Property Management Staff for your association is working with the available Board Officers to ensure stability of services within the community and assist with executing the business of the association to include setting a meeting date by offering guidance and advisements in accordance with the Florida Statues. Once a definitive date has been set, notices will be sent to all members as standard via US Mail. 

  We appreciate your concern and look forward to continuing to support and advance your community to the benefit of all members. 

   

• Initial Complaint

  Date:03/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited $1650.00 by mistake because HOA changed companies. I have made calls and they said they were refunding the money and nothing. Send emails and get no response. I made a bank complaint and nothing. Is time to pay for my HOA again and I need this money. My association name is Gardens of *********** II apt 1711.

  Business Response

  Date: 03/17/2025

  Yanela,

  We understand that the relationship between the Association and Tenant Residents can be confusing as it relates to management, services, and expectations and although we empathize with you, Seacrest Services, Inc. is not the Property Management Team for Gardens II of ***********, To this point, you will need to contact the proper entity who manages the community for support.

  We wish you a successful resolution to your concern. 

  Seacrest Services, Inc. Management Team

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seacrest Service is the property manager for my condo building. On 10/30/24 and 11/25/24 Seacrest Services like they do every month via bank transfer withdrew $168.00 for each month. That money is to be sent to CVE Master Management monthly for the condo maintenance fees. Those two months were never sent to CVE Master Management and to avoid penalties I had to pay CVE Master Management to avoid ************ building President who is also my brother in law contacted Seacrest Services on January 2, **************************** ******** ***** who confirmed that Seacrest did have my payments and she would submit it to Accounts Payable at ********************** and that I would receive a check in the mail within two weeks for $336.00 which covers the two payments I made. As of today I have not received the payment. Additionally, ******** ****** and myself have tried via email and phone to get the status on the refund and ******** ***** has not responded. I have also tried contacting Accounts Payable and they have not responded. I would appreciate if you good look into this has it has gone on since 10/30/24. Seacrest Services inexplicably is holding my money. My building since January 1, 2025 is now uses another property manager. Thank you very much ******* *****

  Business Response

  Date: 02/04/2025

  Hello *******,

  We understand the anxiousness you may have felt while waiting to be refunded and are pleased to confirm that you have been fully refunded for the overpayment. We apologize for any inconveniences the processing time frame may have caused and look forward to a continuously healthy relationship between Seacrest Services, Inc. you, and your community!

  Have a very pleasant day!

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  to CVE BarbaraGurley:On 10-8-2024 I made a trip on my bike to Publix to buy a money order for $295. I then had to ride my bike to the Club House and personally dropped the $295. money order in the Seacrest Services, Inc. box at the ***********,i had to sign myself in. On 11-8-2024 I went to the Bank and bought a $295. money order. I rode my bike to the Club House and again I dropped the money order into the box for November maite4nance. I contacted **** ****** several times and demanded a ledger. She sent me one today which DID NOT CREDIT ME for either month. I then had to contact ************* and fill out a form which hopefully will return my $295. minus $15. as a processing fee. THIS IS OUTRAGEOUS. I am going to contact the Better Business Bureau and report this to as many people as possible. . I will also report this to every official. I demand answers. I was told that this is your job. I now have yet another money order. I need to know where to deposit this so that it appears on my account as the maintenance being PAID. The Better Business Bureau has so many complaints. People also state that Seacrest Services***** continues to take money out of an account even after someone cancels or they don't owe the money at all. I NEED AN ANWSWER TODAY.Thank you!******* **** ******* **** ************************ 11:09AM (13 minutes ago) to CVE These are the money orders. I did not take a picture of November because I went from the bank directly to the Club House. I then had to present my ID to enter so obviously I did whatever was necessary to pay the maintenance on time. ******* **** ***************************************************************** ************ 4 Attachments I then contacted the Supervisor ********** **** with the same information. I also contacted **** ****** the accounting department multiple times

  Business Response

  Date: 11/29/2024

  Good day *******,

  We understand and empathize with you with regard to your account balance for your association. Our role to process Maintenance Fees presented in a timely manner, we are also at the liberty of standard mail delivery timeframe. To this point we are providing you with a current copy of your ledger for review and welcome the opportunity to speak with you directly in an effort to further resolve the disconnect. Please contact ***** ****** in our office during standard business hours (Monday-Friday 8:00 AM - 5:00 PM).

  We look forward to assisting you soon. 

   

   

   

  Customer Answer

  Date: 11/30/2024

   
  Complaint: 22576572
  
  I am rejecting this response because: I deposited the 10-8-24 money order on 10-8-24 in the box of Seacrest Services, *** at the Club House in good faith before the date it was due.  It is a ************* money order that must be cashed in a certain time period or reported stolen, lost, etc. or you loose the entire amount of $295. Because I did not get a response after 15 emails and 1 month to **** ******, ********** ****, ******* ******, and still have not gotten a response, I was forced to cancel the money order for a fee of $15. to prevent losing the $295. I then had to send a CERTIFIED NOTICE to Seacrest Services, *** , President and ****** *********, President of ******************************** for a cost of $13. The CERTIFIED NOTICE and the ************* fees are to be paid by Seacrest Services, *** to me as a credit to my account and I want to see a ledger that reflects that sent to the BBB. I have spent hours, weeks and over a month trying to get an answer from someone at Seacrest Services, Inc.I had a severe accident and was badly hurt yet I rode my bike to Publix and the 2nd time to my bank and then to the Club House in order to comply with the contract. I do not have a car. I will only pay the $280. for October, 2024 since it was you, Seacrest Services, *** NOT me that caused this. The Certified Notice is to inform Seacrest Services, *** that they are and have been violating Florida Statute 718 Condominium law for 9 years, breaching the Seacrest Services***** contract and violating the ******* D Declaration contract despite a lawsuit. It includes case law and has been filed in the Appellate Court. An answer to the CERTIFIED Notice from Seacrest Services, *** to ALL claims included in Exhibit A  is required by Florida law to be answered within 30 days. If you do not answer or If you do not credit my account I will have no other alterative than to sue Seacrest Services, *** AGAIN as I did in 2017. I have never received service for any WORK ORDER. I am paying you, as per the contract, to perform ALL maintenance, management and operation of Ventnor D yet I am not receiving the services that I am paying you for.    I will not put up with your arrogant, rude employees any more who do comply with Florida law or the 2 statutory contracts and make me jump through burning hoops. Ventnor D looks like a dump because of Seacrest Services, *** It is depressing to livew there it is so badly maintained. I expect the plumbing to be fixed that Ventnor D and Seacrest Services, *** allowed to be broken by Unit 69. I should not have to carry 11 buckets of hot water to take a hot bath because no water comes out of the hot water in the tub since the main water lines were broken by Unit 69 due to their being allowed to plant large bushes and illegal patios which is in violationn of ********************* contract. 

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 12/16/2024

  *******, 

  We are pleased that you have brought your Association Account current as of today's date (12-16-2024). Please be reminded that we highly recommend that you send your association payments to PO Box **********************************-6026 with your association address referenced in the Memo Section. This will ensure timely processing of your submission. 

  If we can be of additional support, please do not hesitate to contact us. Have a safe and wonderful Holiday Season!

  Business Response

  Date: 12/16/2024

  We are pleased that you have brought your Association Account current as of today's date (12-16-2024). Please be reminded that we highly recommend that you send your association payments to PO Box **********************************-6026 with your association address referenced in the Memo Section. This will ensure timely processing of your submission. 

  If we can be of additional support, please do not hesitate to contact us. Have a safe and wonderful Holiday Season!

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22576572
  
  I am rejecting this response because: You did nothing to help me. You did not credit me

  the $15 for the money Order you refused to credit to my account. You did not credit me the

  $13. I paid for a CERTIFIED NOTICE to inform you that you are breaching the contracts 

  and violating Florida Statute 718 law. You never answered or acknowledged the CERFITIED 

  NOTICE despite my having a lawsuit against Seacrest Services, *** for negligence. 

  You have not done 1 Work Order. The employees at Seacrest Services, *** are arrogant, rude, 

  and incompetent. 

   

  
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 01/07/2025

  *******,

  We appreciate your desire for credits to your account, unfortunately our records indicate that your account has been properly credited as payments are received and processed.

  As a reminder, you can view your account ledger which includes your payment history when you login to the portal. Please consider utilizing our recommend payment options as previously advised as a more secure alternative for submitting your Maintenance Fee Payments.

  Have a beautiful day!

   

   

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22576572
  
  I am rejecting this response because: You obviously did not read my 70 pages of Certified Notice nor the other documentation that I sent to Seacrest Services, *** over 1 month ago. I presently have a lawsuit against Seacrest Services, *** for negligence, breach of contract and violations of Florida law. I gave proof that I had paid the maintenance fees by a money order which Seacrest Services, *** failed to credit to my account and therefore I was forced to cancel it just to get my money back minus the $15 I was charged to cancel it. Ventnor D building looks like some 3rd world very badly maintained site. Seacrest Services***** has not complied with the contract for every year I have lived here since 2013. No one can sell their Unit except at a loss because the front doors and the building and walkways need to be painted. There is black toxic mold, the paint is peeling.  It has been like this for 5 years. The contract states you are to paint every 2 years.  Seacrest Services***** has never complied with the contract. The list goes on and on. The money orders were yet another incompetent act by Seacrest Services, Inc. 

   

  
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 01/08/2025

  Thank you for your response. We understand your concern and encourage you to partner with your *************** of Directors regarding the scheduled service you outlined. Additionally, you are welcome to submit service requests for follow-up. 

  Have a very pleasant day!

   

   

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22576572
  
  I am rejecting this response because:  Seacrest Services***** has breached the contract. It specifically states that all front doors will be painted every 2 years. They were to have painted in 2019 but did not. As a result, the outside front doors of every Unit had black toxic mold. The same thing has transpired. A contract states the terms of which it was created. Seacrest Services, *** does not do what the contract states. The same thing has occurred. All the front doors are peeling paint or are filled with black toxic mold.  it is Seacrest Services, *** duty to schedule the time according to the contract not blame the Association for lack of scheduling. It has been 4 years since the doors were painted. That is but one of the services that we are NOT receiving. The law does not recognize when it was finally done but when the contract states the service should be done. When has Seacrest Services, *** scheduled the painting of the front doors? 

   
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Security deposit in the amount of $1800. Has not been returned and Seacrest is not returning my calls..

  Business Response

  Date: 10/24/2024

  Hello *******,

  Thank you for bringing your concern to our attention. We understand your position regarding the release of funds to you. Our research confirmed that you are entitled to the one thousand dollars you paid to your association and are pleased that you were able to confirm this dollar amount as well. The payment has been processed to be made available for your pick-up.

  We appreciate your patience and remain accessible should the need arise. 

  Seacrest Services, Inc.

   

  Business Response

  Date: 11/05/2024

  The processed reimbursement check has been waiting to be picked up by ******* since Friday, October 25, 204. We are pleased that as of today (Tuesday, November 5, 2024) the check was picked up and can be presented to the bank to be cashed. 

  We appreciate the opportunity to service your community needs. 

   

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is HOA Management Company for ********** HOA located in ****Sold my house on 5/20/24. I no longer required to pay HOA fees.$314 was deducted from my checking account on 6/6, 7/8, 8/6. Total of $942.Called Seacrest many times left messages with no return calls. I sent emails with no response. Finally spoke with an employee ***** who promised to take care of the problem and get a check issued to my NJ home. She was going to call me back no phone call. Needless to say no check no call back.This situation has been going on since when June when I notified them I moved. They continued to deduct $314 for the next two ************ owed to me $942. They should be paying me interest on the money and my time wasted.

  Business Response

  Date: 09/24/2024

  *******, 

  We understand and empathize with you regarding the delay in receiving your refund. Please know that it is our goal to ensure that unit-owners are financially whole, especially when a decision is made to exit the community. To this point, we rely on documentation from third parties such as title companies in order to accurately finalize and reconcile the records that include refunds. We apologize that there were challenges causing a delay and happy that this matter has been successfully resolved for you. 

  We appreciate your patience during this process. Have a pleasant day! 

  Customer Answer

  Date: 10/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to park at my property . There are two person in the house is disabled we have four residents with car and two parking in the driveway. I live on a dead-end street owner from 2004. This property management company Seacrest ***************************************************** is discrimination against is unbelievable. Also racist neighbors. ***** . It unbelievable paying due every month. No where to park. Was not like that previously. Need help

  Business Response

  Date: 09/27/2024

  Hello Patricia,

  As the Property Management and Landscape Professionals for your community, our goal is to provide and support a positive communal environment for everyone. At times our position requires us to enforce rules and governances as outlined in the governing documents; such is the case as it relates to your parking. You can contact your property manager if you need additional information. We anticipate your compliance of all rules governing the community to include Article A Item 3 as we endeavor to maintain harmony within the community.

  Thank you.

   

  Customer Answer

  Date: 09/27/2024

  Homeowners’ associations (HOAs) must also ensure that their governing documents do not contain discriminatory language. This includes rules that control who can use a community pool, where religious symbols can be placed, or whether ramps can be used instead of porch steps
   Taking action where I am able to park in front of my home without obstruction and my garbage to be removed when the city come on Monday Thursdays.
  
  The reason why I believe that they discriminated against us I can't tell you why because we're black because God have blessed us I don't know I have no idea but all I know I need a place to park and to be able to get to my car that I'll be able to get to the doctors do my community service where I serve for over 15 years now and other activities taking care of my community and continue paying my taxes.My complaint is there is resident in the whole entire community that park along the streets that park along their driveway that park along the collar SAC the other caller SAC with no barrier towards them except my property at 39 28 Lake Tahoe circle which this is a fuller discrimination against a disabled person and also no there are 4 entries you're the only one with a stop sign and no parking sign and a wooden barrier preventing you from parking or going wherever you want to go on your property in front of your property
  What action can the Housing Authority take they can let the association adhere to the rules and regulation according to the law stated in the state of Florida and the United states seen below
  Fair Housing Act
  This law protects people from discrimination in housing based on race, color, religion, sex, disability, familial status, and national origin. This includes private, public, and federally funded housing. It also protects people from discrimination when seeking housing assistance, getting a mortgage, and other housing-related activities. 
  Housing and Community Development Act of 1974
  Section 109 of this act prohibits discrimination based on race, color, national origin, disability, age, religion, and sex in Community Development Block Grant (CDBG) programs and activities. 

  Customer Answer

  Date: 09/27/2024

  What happened?:
  Parking Challenges and Discrimination at 3928 Lake Tahoe Circle, West Palm Beach Since February 2005, my family and I have been residing at 3928 Lake Tahoe Circle in West Palm Beach, Florida. Our home has two designated parking spaces in the driveway, which, under normal circumstances, would suffice. However, we face a significant challenge with parking as we have four cars and two disabled individuals residing in the house. The property management company, Seacrest Services, 2101 Centre park W Dr West Palm Beach Fl 33409, 561-697-4990, alongside the Lakes of Laguna Homeowners Association, has enforced a strict rule prohibiting parking on the side of the house, both during the day and at night. Additionally, we have been informed that parking in the pool parking lot at 1 AM is not allowed. This leaves us in a difficult position, as there are no available parking spaces close to our home, and we have been left without a reasonable solution to this issue. As residents, we feel we are being unfairly targeted and penalized for circumstances beyond our control. Our household has two disabled individuals, and the lack of accessible parking presents a significant challenge. With four cars and only two parking spaces in the driveway, we have no choice but to seek alternative parking arrangements. However, the restrictions imposed by Seacrest Services and the Lakes of Laguna management severely limit our options. This has resulted in fines being levied against us, adding financial strain to an already stressful situation. The situation is further exacerbated by the lack of understanding and accommodation from the property management and the homeowners association. As a family with disabled individuals, we believe we should be afforded some level of consideration or alternative solutions to accommodate our parking needs. Instead, we are left feeling marginalized and discriminated against, with no viable parking options. In conclusion, the parking situation at our residence has become untenable. We believe that the rules and regulations enforced by Seacrest Services and the Lakes of Laguna Homeowners Association need to be re-evaluated, particularly in cases involving residents with disabilities. We hope that a more compassionate and reasonable solution can be found to address the parking challenges we face, allowing us to live comfortably and without the threat of fines in our own home.

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22236760
  
  I am rejecting this response because:Homeowners’ associations (HOAs) must also ensure that their governing documents do not contain discriminatory language. This includes rules that control who can use a community pool, where religious symbols can be placed, or whether ramps can be used instead of porch steps
   Taking action where I am able to park in front of my home without obstruction and my garbage to be removed when the city come on Monday Thursdays.
  
  The reason why I believe that they discriminated against us I can't tell you why because we're black because God have blessed us I don't know I have no idea but all I know I need a place to park and to be able to get to my car that I'll be able to get to the doctors do my community service where I serve for over 15 years now and other activities taking care of my community and continue paying my taxes.My complaint is there is resident in the whole entire community that park along the streets that park along their driveway that park along the collar SAC the other caller SAC with no barrier towards them except my property at 39 28 Lake Tahoe circle which this is a fuller discrimination against a disabled person and also no there are 4 entries you're the only one with a stop sign and no parking sign and a wooden barrier preventing you from parking or going wherever you want to go on your property in front of your property
  What action can the Housing Authority take they can let the association adhere to the rules and regulation according to the law stated in the state of Florida and the United states seen below
  Fair Housing Act
  This law protects people from discrimination in housing based on race, color, religion, sex, disability, familial status, and national origin. This includes private, public, and federally funded housing. It also protects people from discrimination when seeking housing assistance, getting a mortgage, and other housing-related activities. 
  Housing and Community Development Act of 1974
  Section 109 of this act prohibits discrimination based on race, color, national origin, disability, age, religion, and sex in Community Development Block Grant (CDBG) programs and activities.
  
  
  Sincerely,
  
  Patricia Craig-hood

  Business Response

  Date: 10/04/2024

  Patricia,

  We understand your expressed reservation, however, the governances set forth for the community at large are not created or enforced with any malicious intention. It is our hope that all unit-owners, residents, and guests comply with the rules to ensure a safe and peaceful living environment for all. To this point we are attaching a copy of the Rules & Regulations for the community for your review. 

  If you have additional concerns, you are welcome to speak with the Property Manager for further assistance. Have a pleasant day!

   

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in my complex since Feb of ******************************** June of 2024 I was told that I needed to change my house number they don't match what was allowed. I asked at time to please let me know where in the bi laws it states what is allowed, still haven't received that information. On 06/16 received First Warning Notice that House numbers were incorrect. I looked thought the paperwork from the *** and couldn't find anything show what numbers were allowed. I went to ********** and they sell 9 different font, styles, and colors. I sent a message through the Portal on 07/23 asking for someone to call me (which is what we were told was the best way to communicate). No call or reply. On 07/29 I received an email at 2:07pm that I had received a violation, and a ****** fine for my trash can being left out for more than 24hrs. I replied at 07/29 at 4:42pm saying I had to go out of town for a family emergency, that end with a funeral, but that I would have a neighbors come over immediately to move it. Which I did. In that email I ask for the property manager to call me, I had things I wanted to discuss. I returned home on 8/2 and logged into the portal to make my monthly due to fine I have over ****** in fines for rubbish and toys. What is rubbish? Prior violation I received a photo was attached. This time there was not. I emailed again and called. and send photos showing number were changed to the best match I could find, and yard was 100% clean. I sent a few more messages, and called 3 more times. Was told I would get a call in 48 hrs. The first call was on 8/2 its now 8/7 and no return call. I was spoken to rudely. As of this morning, I have ******* in fines. Our complex don't have a fining committee, per state statue one is required to assess fines. I don't know what to do to get someone to call me. This is unprofessional and very stressful for myself and my family. We receive notices send photos showing its resolved and nothing is fixed.

  Business Response

  Date: 09/27/2024

  Hello ******,

  One of our responsibilities as the Property Management Service Provider is to enforce the polices and rules and regulations as set forth by the governing documents. We understand and apologize for not providing you with a prompt response, but appreciate your cooperative compliance in correcting the violation. As you are aware the previously assessed fine penalty has been removed from your account.

  If we can be of additional support, please do not hesitate to contact us. 

   

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seacrest Services recently changed portals. I have paid all my dues to the hoa, and all my accounts were ahead of schedule. Now, I am receiving mails of late assessments and a bill of $2249. Please help! The bod recently went through a change, and ***** has been ableto keep a post on the hoa.

  Business Response

  Date: 09/24/2024

  ******,

  Thank you for reaching out regarding your Account Balance within your community. The friendly reminder notice may have crossed in the mail during the same time frame you submitted your payment. We apo9logize for any inconveniences the receipt of the notice may have caused you. We can confirm that as of today, September 24, 2024, your association account is in good standing.

  We appreciate your cooperation and support and look forward to continuing to service your community needs! 

   

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I prepaid the fees, so your continuing to blame people that live in the community is pious.
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/01/2023 $228.00, 01/04/2023 $228.00, 01/07/2023 $228.00. I have my payments in automatic with my checking account information. However in January I got a letter for being late I contacted. Seacrest, left many messages to the accounting office, no calls were returned, no letters, no emails. Went to my local office at the club house at Meed HOA. showed the letter to ******************** and she said that there was probably an issue with Seacrest database as some customers have reported the same issue. July 20/23 I received a letter from **************** collecting the owed amount and intent to lien.I emailed the lawyers office to dispute the late fees, interests and lawyers fees. Because my payments are in automatic, I assume that everything is being taken care of. because of my health condition and treatments for breast cancer, work and taking care of my elder mother I don't have the energy or time to be making payments every month. I just make sure there are enough funds to cover the payments.Checking with my bank no payments were indeed posted for the months mentioned above. Checking the association website( Clickpay ) there is a letter that mentions there is an issue caused by the vendor ( Seacrest Management) that in case my payments wont go thru I need to make a one time payment and restart my automatic payments.That is the only communication I got about problems with payments. Other than that I haven't received any further letters from Seacrest other than back in January for being late.They haven't exhausted the proper communication steps, customer service is horrible as they don't return my calls. They made changes and they don't assume responsibility and put the problem on me by reporting my debt to a collection agency. I have no problems paying for what I owe $ ****** but I wont take responsibility for late fees, interests and lawyer's fees. Dealing with Seacrest is terrible as they don't care for customers, even when we pay so they can be working.

  Business Response

  Date: 08/16/2023

  As the Property Management and ********* Service Provider for the ****************** and Sub-associations for the community, one of the tasks that we perform is the Accounting Services. Our Accounting Team provides Maintenance Information and Instruction annually to all unit-owners. It is the responsibility of the unit-owner to ensure the payments due to the association are done in accordance with the ******* Statue and the governance for the association(s). 
  
  According to our records the Quarterly Maintenance for the ****************** was set-up by the unit-owner to allow direct debit of his account by ******************** ******************** This was not the case with the Quarterly Maintenance Obligation for the sub-association; ****** opted to arrange for ACH Debit via our third-party processing center. There was a glitch in the collection of the sub-association payment for January 2023. An email apprising ****** (and others who pay via this payment platform) that the January Maintenance was not collected, the email advised those enrolled to access their account and make the missed payment. As of January 26, 2023, because this account has not been brought current Notice of Late Assessment was sent to ******. Although, the notice provided a 30-day allowance to bring the account current, collection action escalation was not initiated until March 23, 2023. 
  
  Once an account is turned over for collection, the unit-owner is required to communicate with the collection counsel to confirm the obligation due to the association. Although we emphasize with ******, we strongly recommend that adherence to the most recent notice sent on behalf of the association to prevent further collection action. Once the account balance has been settled, we welcome the opportunity to provide support by sharing the various payment options available to make the payments going forward.