Complaints

This profile includes complaints for Off Lease Only, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Off Lease Only, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Off Lease Only, LLC

  1200 S Congress Ave West Palm Beach, FL 33406-5117

• 

  Off Lease Only, LLC

  8900 S US Highway 17/92 Maitland, FL 32751-3348

• 

  Off Lease Only, LLC

  5580 NW 145th St Miami Gardens, FL 33054-2356

• 

  Off Lease Only, LLC

  3230 14th St W Bradenton, FL 34205

• 

  Off Lease Only, LLC

  8443 McCoy Rd, Orlando, FL 32822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from these people on May 28 2022. On this date I test drove the car and found it had a bad noise and actually turned the car down. The manager took it to the shop, brought it back and said all it needed was a tire and that they would fix it. So they said they ordered a tire and all was supposed to OK. So after we signed the papers and left we stopped to get lunch, the car would not go into park. I tried over and over with no luck so we went straight back to the dealer immediately. I found the sales person that made the deal and took him out to show him the problem. He again took it back to the shop. When he came back he told me they ordered a part and would make all repairs when the tire and shifter came in. This was May 28th on May 29th I brought it back again due to I could not park the car without leaving it on. I found out at this time the customer service person did not know anything about the shifter and had not ordered any parts at all. At this time I wanted to return the car, and they have a 5 day return policy but they explained to me with a guarantee they would fix the problem. Again on Friday the 3rd I returned the car for repairs. I got the car back and took it on a trip to ************ where at my very first stop found that the shifter was still not working and the bad noise was still there. Again I took it back Tuesday the 14th where they again was supposed to make repairs but the noise is still there and now they have put some pretty bad scratches on the right fender. I have not drove it enough to know if the shifter is repaired but it still has a bad noise. I tried calling to talk to a manager on Tuesday June 14the at 2PM after I got home but have not gotten a call back it is now Wed the 15th at 245PM. I really want this car it is the one I have been looking for but they need to make it right. Please help

  Business Response

  Date: 06/28/2022

  We appreciate you reaching out regarding the repair issues on your recent vehicle purchase. We take concerns such as yours very seriously.According to our records you have been working with our customer service department to repair the tire (as agree at the time of purchase) and the shifter. After repairs, our service department gave the vehicle a clean **** of health on June 21; however, you were not satisfied with the work.  We offered to have a technician ride with you to better understand what you were hearing in the vehicle. We reached out again and set up ride with the technician for June 27, but apparently your schedule was too tight to complete the ride-along. We reached out again and are now sending you to a service shop to get a diagnostic test. If the diagnostic test determines that there are issues that we originally addressed, we will work with you to reimburse you for any issues we are responsible for repairing.

  As you know all of the cars we sell are pre-owned and sold AS IS, but we strive to provide excellent customer service and we work with all of our customers when issues arise. Please continue to work with our *************************** and let us know the results of your service appointment.

  Off Lease Only 

  Customer Answer

  Date: 06/29/2022

   
  Complaint: 17434888
  
  I am rejecting this response because: 

  
  It is not because I am not satisfied with the work performed but that it is still not repaired. I have an appointment schedule for 6/30 at 8:45AM at which time I have to pay to get the car diagnosed, take the diagnosis back to the company then get the repairs needed after all this, this after a month of taking it back and forth while still dealing with the issue. Also to say the car was sold as is has nothing to do with the sales manager telling me the car would be repaired as to get me to buy it. As I said after the test drive I told the Sales manager and salesman I did not want the car with the noise it was making. It is poor business to lead someone on to get the sale and then act like you never made the promises that were made.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/06/2022

  Thank you for allowing us to continue to work with you regarding the repairs of your vehicle. The diagnostic test performed by the third-party service center showed that the shifter assembly that detects when the vehicle is in Park was not sending the signal on occasion. The issue is covered under warranty and Off Lease Only has approved the repairs and will reimburse the deductible cost. At Off Lease Only we strive to provide excellent customer service before, during and after the purchase of a vehicle, especially when unforeseen issues arise. We appreciate your business and the chance to address your issue. 
  
  Sincerely,
  Off Lease Only

  Customer Answer

  Date: 07/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I still have the noise problem and I have spoke with a Manager about it and he assures me he will take care of it.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 ats Cadillac from offlease (*****) on May 16 2022 , i test drove the car Which the sales rep that went for a test drive also realized there was a mild vibration and when we went over the speed bumps it had a noise towards the front end we thought it was something to do with the tires , I then took the car off the lot to the sales rep and he told me to bring the car to get checked out the next day and if it was something minor it will be fixed if it was something major I had 5 days to return the vehicle. I then called customer service to get an appointment to bring the car in for a service check they then told me they were very busy but they were going to make me an appointment for Friday I took the car in at 8:30am and picked it up at 6pm I spoke to customer rep 3 times to make sure that the vibration went away she told me the car tires needed to be balanced so they took it to a nearby shop to get it balanced and then called her again to make sure everything was complete she told me the car was ready for pick up and that they put a computer to the car and no codes came out. I then picked up the car it was still doing the same vibration and the same noise in the front end I was very upset that I was told that everything was fixed and back to normal which it wasnt I called and told them again and they didnt have an appointment for service till a week later I ended up taking the car to ************** to check what was going on with the car they told me it was the torque converter just by doing the test drive then put the car on a lift and realized the shocks had to be replaced they also found the rear control arms cracked with cracked bushings also the ball joints had excessive play and the car had 4mm of brakes so at this point I felt like mines and my child life was in danger driving the car . I contacted Offlease while being at Cadillac dealership I spoke with the manager ***** where he told me to get the invoice now Im left with 4K ****

  Business Response

  Date: 06/20/2022

  We appreciate you reaching out regarding the repair issues on your recent vehicle purchase. We take concerns such as yours very seriously. According to our records, and as you stated, you brought the vehicle back in on 5/16/2022 in connection with an issue with the tires and the tires were sent out to be balanced; however, that did not solve the issue. We then provided a new repair appointment for the following week. In the interim period you decided to take the car into the ************** repair shop for an assessment. Prior to any review or approval of the repair recommendations by Off Lease Only, you decided to have the repair work completed at Ocean Cadillacs retail rates. After reviewing the invoice you provided, it is our understanding that the repair of the torque converter,which was covered under warranty, resolved the vibration issue. The other services were additional recommendations by **************, but not immediate safety concerns.

  As you know all of the cars we sell are pre-owned and sold AS IS. We strive to provide excellent customer service and we work with all of our customers when issues arise. Unfortunately,we were not able to review or approve of the additional repairs or see the diagnostic tests performed related to the additional work you had ************** complete. However, because we value your business, we offered to provide a Goodwill payment of $1,500, which you did not accept. Please contact our *************************** if you want to revisit that decision.

  
  Off Lease Only 

• Initial Complaint

  Date:06/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/2/2022 Was told a 500 dollar deposit would be refunded. By ************************* ****************** C **********

  Business Response

  Date: 06/20/2022

  Thank you for reaching out about the status of your refund.  According to our records, a refund of $500.00 was made to your credit card account on June 8, 2022.  Please check with you credit card company and let us know if there are any issues.  We appreciate your business. 

  Off Lease Only

• Initial Complaint

  Date:06/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased several vehicles (over seven vehicles) from OffLease Only-******* in the last two years and will focus my complaint on the warranty cancellation department. On 28 January 2022, I emailed the Offlease **************************** at *********************************** to cancel my warranties and GAP on five vehicles as I was dissatisfied with the dealership on other matters. 23 February 2022 stating they processed all cancellations and to allow 6-8 weeks for the refund checks to be sent to the respective vehicle loan providers. The refund amounts provided correlated with a number they provided but not with the vehicles they pertained to, which added confusion.On 4 May 2022 I emailed them stating that 3 of 5 vehicle refunds were complete but wanted to know the status of the remaining two as 9 weeks have elapsed. The remaining refunds were for the 2018 Pacifica ($4,218.43) and the 2018 *** 5 Series ($4,905.11) vehicles.On 5 May 2022 they replied and stated the check was mailed out on 27 Apr 2022 to the loan provider, Ally Auto, and provided a copy of check of $4,218.43 intended for the Pacifica. I replied that day stating if I could see the refund check pertaining to the *** 5 series, which should of been sent to ******** I also provided them the paid off letter stating that if the refund hasn't been sent, please send it to me as it was paid off. On 6 May 2022 Offlease Only replied stating they have issued the *** 5 Series $4,905.11 as it was sent out that same morning. I did confirm afterwards that ******* received the check and I am waiting on refund from TD at this time. As for 2018 Pacifica, I emailed Off lease 5 times: 26, 27 May, 1,3,8 June 2022 asking for the status of refund as Ally Auto on 5 different calls stated they didn't receive it. I also provided paid off letter for the Pacifica. Offlease has not responded to any emails to date. It has been more than 4 months from start of this process and haven't received $4,218.43.

  Business Response

  Date: 06/20/2022

  We appreciate you reaching out regarding your refund.  We take concerns such as yours very seriously.  According to our records, the following refunds were issued:
  

  Pacifica - $456.32 issued to Ally sent on 3/28/2022 via ***
  Pacifica - $4,218.43 issued to Ally sent on 4/25/2022 via ***
  

  *** 530XI - $480.92 issued to ******* sent on 03/28/2022 via ***
  *** 530XI - $4,905.11 issued to ******* sent on 05/06/2022 via ***
  

  ******** E300 - $744.43 issued to *********** sent on 03/31/2022 via ***
  ******** E300 - $3,986.67 issued to *********** sent on 03/31/2022 via ***
  

  ****** $456.07 issued to *********** sent 03/31/2022 via ***
  ****** $4,502.70 issued to *********** sent 04/25/2022 via ***
  

  *** 440I $480.10 issued to *********** sent on 03/28/2022 via ***
  *** 440I $3,520.64 issued to *********** sent on 03/28/2022 via ***
  

  Our Finance Manager has reached out a number of times and left voice mails for you to contact them directly, but unfortunately the two of you have been not able to connect. Please reach out to the Finance Manager if you have not received any of the above mentioned refunds or if you want to obtain the tracking numbers for the *** packages.
  

  We appreciate your business and the chance to address your issue.  Please let us know if there are any other issues and we will consider this current matter closed.
  Off Lease Only 

• Initial Complaint

  Date:05/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Mustang with ******. Me falling in love with the car immediately at first glance. I felt I found a great deal. I signed the paperwork a little more costly than expected. But I was willing to pay it for this beauty. I got the keys and headed home. With a grin on my face. Pulling up the my driveway to my surprise, Engine light on. "What?" I just bought this car. Called the company next day they told me they inspect it for me but set an appointment at later day, that is where they got me. They told me Misfire cylinder 3, easy fix and they would handle it. Missed a day of work and "Fixed." Driving home and once again engine light came on. I kept finding more things wrong, passenger side head light not fixed into car so I would see the light bouncing, driver side door switch broken, charging service not working. Told them all these things, again the shop said "these are easy fixes we can take care of it". and then "fixed". And what you know engine light comes on driving back home. Which was of course the final straw. I called immediately telling them to take their car back or switch it out. Which they said they wanted to fix it with no consideration of my request. What they said happened was a blown engine head. which they said they'll "fix it for good" again. 3 Engine problems, 4-5 trips to Offlease Broward and *****. Logical sense tells me even if "fixed" the car is to much trouble and bound to break again. They finally got back to me with an option of appraising the car after fixing it and buying the car back for lesser price (they didn't confirm they would pay it in full or trade it with an equal value car.) Im at a lose of $3,000 down and $7,000 in depreciation. And having to rebuy a new one, as a new transaction, with them or go to another dealer. But since they ran my credit so much and I wasted my $3,000 I'm stuck. I will not recommend Offlease. Do not believe they have good service and cars for that matter since they are sold broken.

  Business Response

  Date: 06/04/2022

  Off Lease Only strives to provide good customer service before during, and as importantly after the sale of a Vehicle.  While all the vehicles are sold "As Is" Off Lease Only works with its customers when issues arise.  We opened an investigation into your complaint, it appears that Off Lease Only, at its own expense had the plugs replaced.  The last notes we have our that the parts arrived from the dealer on May 23, 2022.  We hope that Off Lease Only was able to resolve the issues with your new vehicle.  We appreciate you as our customer.

  Customer Answer

  Date: 06/06/2022

   
  Complaint: 17289793
  
  I am rejecting this response because: 

  There was more work than just the spark plugs. The whole engine is malfunctioning for simplicity sake. Like I mention In the complaint a blown engine head, problems with driver door, headlights and more. And its been more than a month That youre mechanics try to fix this vehicle and still are not able to. Youre Rep told me today that the car is still messed up. That it still having the misfire, that its still broken. This is your responsibility. This is your problem. And you selling faulty vehicles to people that truly rely on them is disgrace for. Just because you fix the vehicle doesnt mean anything. That is why you should of done after your bought it at auction. I want you to nullify my deal, void it. Buy back your car that you Knowingly sold it broken. And I have complained since day one of the car. And trade it for me for a car of equal value that I purchased and is most importantly reliable.   

  
  Sincerely,
  
  Alex M

  Business Response

  Date: 06/17/2022

  We appreciate you reaching out regarding the repairs on your car. As you know all of our cars are sold "As Is;" with a 5-Day/500-mile free exchange policy. We do take concerns such as yours very seriously and strive to provide excellent customer service when unforeseen issues arise. According to our records, the repairs have been completed  and you have picked up your vehicle. We appreciate your business and the chance to address your issue. Please let us know if there are any other issues and we will consider this current matter closed.

  Off Lease Only

• Initial Complaint

  Date:05/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car that had wrong parts put on.After I returned the car I was told I had to choose another car. After purchasing the next car I was told that new sensors needed to be ordered. Was told that the car would be delivered to my house. It has been a week and no word from them about the status of the car. At this point I dont trust them at all and would like to cancel the complete deal. I paid and no car has been delivered. This means the contract has not been fulfilled in a timely matter. Pleas help.

  Business Response

  Date: 06/10/2022

  We appreciate you reaching out.  We take concerns such as yours very seriously. You have express concern with the delivery of your vehicle.  We apologize for the delay. According to our records, your vehicle was delivered on June 2, 2022. We also contacted our vendor to deliver an additional key replacement on June 9, 2022   We appreciate your business and the chance to address your issue.  Please let us know if there are any other issues. We now consider this matter closed.
  
  Sincerely,
  Off Lease Only

  Customer Answer

  Date: 06/12/2022

   
  Complaint: 17287008
  
  I am rejecting this response because:
  I have not received a working car key yet and am not able to lock the car at all. **** the sales mgr. has not contacted me about the delay.
  Sincerely,
  
  *******************

  Business Response

  Date: 06/22/2022

  We appreciate your continued business and the chance to work with you to address the issue with your key.  ******************** and Sales team have been working with you to get the issue with your key corrected.  We engaged a third-party vendor to come to your location and assist with the key, but they were unable to correct the issue.  It is our understanding that you are working with the Sales team and you will be bringing the car to an OEM service center to see if they can get a new key made.  

  Again, your satisfaction is important to us and our Sales and **************** teams will continue to work with you to come to an acceptable solution. 

  Off Lease Only

• Initial Complaint

  Date:05/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern I *************************** are filing this against off Lease Only due to them giving me the run around concerning my 2017 ****** Sentra I got my vehicle in March my **** deposit was **** when I first went there I was looking forward to paying **** down unfortunately they told me I had to put down **** then the day that I got the car I was hearing a loud sound on my car which they had acknowledge of because I brought it to their attention they told me that it was gonna make me appointment I had to wait almost 2 months before I was brought in to bring my car in unfortunately my brakes was very bad I was doing construction I had to work in Georgia so therefore I had to drive my car all the way to Georgia with bad brakes on the car that was just given to me so when I came back from Georgia I contacted them because I never got the appointment when I got back they called a self putting brakes on my car unfortunately I have took my car to ****** they could they found a problem which they had changed the brace but the brace was changed without the road was being greased offlease had offered me once I continue to complain about the situation with the car they said it was going to put me into a whole Nother new car I had got music installed into my car from a company ** in *************** I paid $1400 to get my music installed in my car awfullys hat told me to get the music re-moved out the car because they was gonna put me in a whole Nother car I went to offlease on a Tuesday around about 10 AM in the morning and I sat there all the way to 7 PM that night so then the manager ***** has stated to me that they was going to put me into a new car they was trying to run my credit with another bank to get me approved through another bank messing up my credit Stata pulling my credit trying to put me into a whole Nother vehicle they never explain to me that they was going to do that so I had to get my music took out so now that I have took in my music out they decid

  Business Response

  Date: 06/09/2022

  We appreciate you reaching out.  We take concerns such as yours very seriously. You have express concern with the condition of your brakes.  According to our records, you have been in contact with our management team and have come to an agreement regarding the repairs to your vehicle.  We appreciate your business and the chance to address your issue.  We consider the matter closed.
  
  Sincerely,

  Off Lease Only

• Initial Complaint

  Date:05/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into off lease only on Friday 5/20 and put down 3000 dollars and I was going to go in the next day to put down another 2000 down making it a total of 5000 dollars down. But then when I woke up Saturday before I went into the store, I decided not to get the car. So, I called them Saturday morning and told them I wanted to cancel my purchase. they do have a 5-day returned policy so when I called the manager, he said he couldn't credit my 3000 dollars he has to email corporate, and they will credit my debit card. But my account is not credited yet and I need it credited since I didn't even drive the car off the lot.

  Business Response

  Date: 06/04/2022

  Dear Mr. *****,

  We take concerns such as yours very seriously and opened and investigation into the matter. The timing was due to the fact that the funds had not been deposited into the Off Lease Only account at the time of your request.  You made your initial deposit on a Friday, and it typically takes 3-5 business days for it to reflect in the Off Lease Only account.    The refund was issued on May 24, 2022, and it should have taken 3-5 business days to reflect back into your account.  If you still have not received the funds please let us know.

   

• Initial Complaint

  Date:05/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from the ***** location towards the end of 2021. I have requested a copy of the purchase papers countless times and I am yet to receive it. I ended up trading the car recently because it had issues and I have tried to get a call back for someone to tell me how to cancel the *** insurance and maintenance programs and no one returns your phone calls.

  Business Response

  Date: 05/20/2022

  We will be happy to help you.  Sorry for the confusion with the communication.  You can send your cancelation request to ****************************************.  I will also forward your information to the head of the cancellations department so they can help you now.  

• Initial Complaint

  Date:05/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the vehicle in September 2019. It had 17k miles. I was told that it had previous front left end damage that was repaired. I was given a CarFax report which clearly stated "NO" under structural damage; only a front left end repair. Given the high amount of miles I drive, the finance manager suggested I purchase an extended warranty which would take effect after my vehicles factory warranty of 60k miles expired so I would have up to 60k addtl miles on the warranty or 84 months.. whichever came first. He pointed out a line at the bottom of my contract that said that the contract takes effect after my warranty is void (expires). I was then told by Jaguar when I went in to get the vehicle serviced that the contract does not extend past the warranty.. only to 60k miles and that the language he pointed out was misleading. Clearly, I would not have purchased a warranty that only covered 60k miles on a vehicle that only had 17k miles when it already had a full manufacturer bumper to bumper warranty to 60k miles... it was literally useless. I called and argued my case with management.. they said it was my word against his and that he was no longer employed there. I ended up giving up and getting a rebate for the remaining balance minus the miles I had put on in already which was roughly only half of what I paid. It also put me in a tough spot of not having an extended warranty which now will cost me 19k to purchase.Due to the ongoing issues Ive been having with the vehicle, I took it to Carmax to get an offer to purchase the vehicle. I was offered well under a fair price for the vehicle. I was told that the offer is so low because the vehicle has prior frame damage. There is a note on the comments section showing that it was announced at auction that there is structural damage and had a prior frame repair. Another dealer would not offer me anything as they also pulled the history and said they can not buy vehicles with frame damage.

  Business Response

  Date: 05/31/2022

  Dear **************,
  We take concerns such as yours very seriously and reviewed your transaction. The vehicle you purchased was listed by Off Lease Only as a Previous Accident vehicle.  These vehicles are listed with additional disclosures, which include prior structural damage to the vehicle.  A link to the definition on the website is here https://www.offleaseonly.com/previous-accident-disclosure.htm Additionally vehicles such as yours, have a 3rd report which Off Lease Only provides free of charge, a 360 report which also identifies the repairs to the vehicle.  You also signed documents all again acknowledging you understood the vehicle had been in a prior accident and sustained structural damage. Including the Accident Affidavit. Lastly your vehicle was listed $8,000.00 less than KBB value due to the history of the vehicle.  The Carmax appraisal for your vehicle was a fair appraisal, and Off Lease Only offered to match it, however,we have not heard back from you.  We are happy to provide copies of the reports and documents which you signed regarding the disclosure of the condition of your vehicle.  We are still happy to help if you would like to bring your vehicle in.