ComplaintsforFull Sail University

• Initial Complaint

  02/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They will not stop calling me. This has continued for months. I have blocked multiple numbers that they have left voicemails with (which unfortunately I still receive the voicemails, my phone just doesn't ring). They STILL call me from different numbers. I am not interested and just do not want to be called anymore, especially multiple calls a week or sometimes a day. It turns me so far away from wanting to go to this school and I can imagine it would be the same for others as well. It gives off very telemarketer/scam vibes and I want to not be contacted by them ever again.

  

  Business response

  03/15/2022

  Business Response /* (1000, 5, 2022/02/28) */ Thank you for your email on February 23, 2022 regarding case #XXXXXXXX. We appreciate the opportunity to respond. Upon receipt of this concern, the University took swift action to review the complainant's provided contact information and removed the complainant's phone number from our calling cycle. The consumer will not be contacted by us again. Our intention is to only contact individuals who request information. We apologize for the inconvenience this caused the complainant. We hope that this clarifies any misunderstandings. Consumer Response /* (2000, 7, 2022/02/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) All I wish is to stop being called so being removed from the call list is excellent. Hopefully no more calls

• Initial Complaint

  01/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started Fullsail a year ago and loved it, did 4 classes then I lost my job and couldn't pay. I was told I could pay in my own time and they would work with me once I got my life together. COVID happened and that took a while but I talked to the school and they said they understood. They didn't , today I got sent to collections after just getting a job and in the process of getting my life together. But now they say I owe them 7,000 and will not work with me. We had a pandemic and jobs were lost, I regret going with this school now and I thought they were aware of the times and my struggles. I just want it cleared so I can continue school I'm begging for help at this point and they do not care.

  

  Business response

  03/09/2022

  Business Response /* (1000, 5, 2022/02/08) */ Thank you for your email notification on January 25, 2022, regarding case *********. We appreciate the opportunity to respond. For reference, the complainant enrolled in the Information Technology Associate of Science online degree program on July 6, 2020. He was withdrawn from the University on October 25, 2020, due to unpaid tuition. After receiving this complaint, the University reviewed the complainant's file. We can confirm that the complainant was charged correctly and in accordance with the terms in the enrollment agreement that he signed before beginning the program. We can confirm the complainant's tuition balance is correct. The complainant did not complete the Federal Student Aid process, secure another source of funding, or make payments on his account. Several attempts were made to contact the complainant regarding his balance by phone and email with no response from the complainant. He was advised in email and voicemail that not completing this process would result in his withdrawal. The complainant is still responsible for his remaining balance to the University. We hope this response was helpful in addressing the complainant's concerns. If he has additional questions, please do not hesitate to contact us at 407-670-0100.

• Initial Complaint

  01/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started Full Sail University in January of 2021 with high hopes that this was going to be a great educative experience, that it wouldn't be like how it was with teachers growing up, I was wrong. I am a 30 year (31 next month) old Veteran that has seen some things, resulting in 100% disability which is mostly PTSD, I think it makes up 90% of my disability, I tell you this because it was a factor from day one that was constantly ignored despite me bringing it to every instructor's attention, but that's not the problem, we'll get there. School started and it was fine for about a month, then my cousin was murdered, and when it affected my work and I told my instructor what happened, they told me to go talk to Student Advocacy to see if they could help. I did not do that. Instead I tried to carry on, thinking no one cared, and never told another Instructor. We fast forward to August, at this point I'm considering suicide and quit working on any class projects, it takes almost three weeks to get a phone call about this performance and which point I fill them in, get threatened to have the police called on me, get told if I withdraw I would owe a ton of money, and finally settle on switching majors from Game Design to Digital Cinematography. It lasted about a month, for in October of 2021 I'd had enough of the instructor's telling me that I was doing things wrong without any clarification. That was my last straw, I'd struggled through every hurdle, fallen, got back up, only to have my legs swept out from under me again. So I withdrew and that ton of money threat came down again, but I was afraid of having the cops called on me, so when they asked why I said "its not a good fit" instead of telling them the truth: ***************************************************************** I was out by November, and for the first time in 11 months, I could feel hope. I want my debt eliminated, including my Grade Forgiveness, if they cared about their students, I wouldn't be here.

  

  Business response

  02/15/2022

  Business Response /* (1000, 5, 2022/01/19) */ Thank you for your email notification on January 6, 2022, regarding case #********. We appreciate the opportunity to respond. For reference, the complainant enrolled in the Game Design Bachelor of Science online program on January 4, 2021. He then transferred to the Digital Cinematography Bachelor of Science online program on August 30, 2021. The complainant withdrew from the program on October 27, 2021 and explained that his withdrawal was due to employment. After receiving this complaint, the University reviewed the complainant's file, which includes correspondences between the complainant and our faculty and staff. We also spoke with Full Sail staff members who have information regarding his enrollment at the University. We found that the University provided multiple outreach and support services to address the complainant's concerns and challenges. On several occasions, members of our Student Development department reached out by phone and email with available resources. At no time were threats made to contact law enforcement, nor did the University contact law enforcement. Our teams continue to work with students facing barriers with support resources and strategies, and we did so with the complainant as well. We can confirm that the complainant was charged correctly and in accordance with the terms in the enrollment agreement that he signed before beginning the program. The University accurately described all elements of the program, the requirements for success, and complied with all terms related to the complainant's enrollment. As indicated in our catalog, a student's dissatisfaction with or non-receipt of educational services offered by the University does not excuse the student from repayment of any private loan, grant, federal loan, or other loan whatsoever made to the student for enrollment and completion of training at the University. The complainant attended the University, received the agreed upon educational services, and was charged accurately for his terms of enrollment. Though we do not agree with the complainant's overall characterization of the University, we certainly take his experiences seriously. We encourage the complainant to seek support if needed. Our teams are available should the complainant like assistance with connecting to local support services. We hope that this information was helpful in addressing the complainant's concerns, and we wish him the very best in his future endeavors.

• Initial Complaint

  11/29/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Full Sail University does not comply with the Telephone Consumer Protection Act of 1991. My phone is registered under the national do not call registry which stipulates that after 31 days from inquiry they are not allowed to call me and if I did business with them they have 18 months. Since I did no business with them they should have stopped calling me after a month and even then it has been over 2 years since I inquired. Either Full Sail University needs to stop contacting me or they should pay the $43,792 fine per call for violating the Do Not Call Registry. Full Sail University should also implement a system to upload the DNC list from the FTC monthly as is required by law so they don't further violate it.

  

  Business response

  12/23/2021

  Business Response /* (1000, 5, 2021/12/08) */ Thank you for your email on November 29, 2021, regarding case *********. We appreciate the opportunity to respond. Upon receipt of this concern, the University took swift action to review the complainant's provided contact information and removed the complainant's phone number from our calling cycle. The consumer will not be contacted by us again. Our intention is to only contact individuals who request information. We apologize for the inconvenience this caused the complainant. We hope that this clarifies any misunderstandings.

• Initial Complaint

  11/24/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On, Friday November 19, 2021. I enrolled enrolling for the January "2022" semester for IT with Full Sail University. I realized I was given the wrong information over the phone. I didn't like that I was mislead to quickly sign up. I also noticed the address put in for books and equipment was the wrong address saying *** ***** **** MD. He, assured me it can be fix later. It was suppose to be **** ******** **** DR, *********** MD. That was a huge red flag that it can't be changed if need correction. When, I read the reviews online. I didn't feel comfortable proceeding forward and decided it wasn't going to be a good fit for me long term. It was expensive and there are hidden fees everywhere. On, Sunday 20, 2021. I called Full Sail University and canceled my enrollment with admissions I spoke with ********* Ryan email: *******@fullsail.com He, assured me my enrollment was canceled and no funds will be taken from my "FASA" Federal Student Aide. The next day I received an email stating I need to do an admissions interview. I called again, to ensure they canceled my enrollment with full sail university. After being placed on hold and passed around to talk to several people. I was told it was once again my enrollment/ admissions was canceled and there will be no charge to my "fasa". And, I will receive a email confirmation within an hour. That Monday, I waited for half the day for that email and after seeing another email coming through saying. I was conditionally accepted to the Information Technology Bachelors - Online program at Full Sail University. Your expected start date is Monday, January 3, 2022. aboard and I didn't do a Wasn't going to be charged. On, Monday 22,2021. I got right back on the phone and called. This time I spoke with a young lady named Nicole ************ Email address: ************@fullsail.com she said, she canceled the admissions enrollment with full sail and my Federal Student aide will not be charged. I just don't want to be charged.

  

  Business response

  12/23/2021

  Business Response /* (1000, 5, 2021/12/08) */ Thank you for your email notification on November 24, 2021, regarding case # XXXXXXXX. We appreciate the opportunity to respond. After receiving this complaint, the University reviewed the complainant's file and found that the University cancelled her application on November 22, 2021, after receiving the complainant's request to cancel her application. No loans were processed for this applicant, and the complainant has no financial obligation to the University. We hope this response was helpful in addressing the concerns in this complaint. Consumer Response /* (2000, 7, 2021/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept and thank you so much. please note: The Addendum for Maryland online student's. I didn't sign the document and provided screen pictures to show. That I declined in signing it for the state of Maryland. Thank you taking the time to respond. As, I needed time to get the pictures to attach to the compliant.

• Initial Complaint

  11/17/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I've been getting calls from Full Sail nearly every weekday for at least a year. I have no interest in attending their university, especially after reading some reviews of them, and am currently enrolled at another university. They keep changing the number they call me from. I tried calling them back and getting them to stop calling me, but then they called me again today, with the number being changed by one digit, which angered me enough to file this complaint.

  

  Business response

  12/07/2021

  Business Response /* (1000, 5, 2021/12/01) */ Thank you for your email on November 17, 2021 regarding case #XXXXXXXX. We appreciate the opportunity to respond. Upon receipt of this concern, the University took swift action to review the complainant's provided contact information and removed the complainant's phone number from our calling cycle. The consumer will not be contacted by us again. Our intention is to only contact individuals who request information. We apologize for the inconvenience this caused the complainant. We hope that this clarifies any misunderstandings. Consumer Response /* (2000, 7, 2021/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) This was the desired outcome.

• Initial Complaint

  10/06/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Full Sail University has been calling me multiple times weekly for three years since I applied for information. I had hoped after refusing to answer their calls for so long they would stop. Their calls have interrupted studying, working, and sleeping. I am so tired of them calling me. I am not interested at all in attending their university, especially after they have been continuously bothering me for three years.

  

  Business response

  11/03/2021

  Business Response /* (1000, 5, 2021/10/11) */ Thank you for your email on October 6, 2021 regarding case #********. We appreciate the opportunity to respond. Upon receipt of this concern, the University took swift action to review the complainant's provided contact information and removed the complainant's phone number from our calling cycle. The consumer will not be contacted by us again. Our intention is to only contact individuals who request information. We apologize for the inconvenience this caused the complainant. We hope that this clarifies any misunderstandings.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩