Complaints

This profile includes complaints for Holidays Network Group, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Holidays Network Group, LLC. has 4 locations, listed below.

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• 

  Holidays Network Group, LLC.

  PO Box 2043 Winter Park, FL 32790-2043

• 

  Holidays Network Group, LLC.

  4951 Calypso Cay Way Kissimmee, FL 34746-5522

• 

  Holidays Network Group, LLC.

  16701 Collins Ave Sunny Isles Beach, FL 33160-4201

• 

  Holidays Network Group, LLC.

  1310 Aloma Ave Winter Park, FL 32789-3921

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN 2019 I ACQUIRED SUCH MEMBERSHIP WITH THE COMPANY WHICH FOR 3 YEARS I NEVER HAD ANY INCONVENIENCE UNTIL 2022 WHERE THE COMPANY REPORTED THE ACCOUNT TO THE CREDIT BUREAU WITHOUT MY AUTHORIZATION, WHERE I WAS NEVER INFORMED OR NOTIFIED IF I AUTHORIZED TO REPORT IN THE CREDIT BUREAUS SINCE IN 3 YEARS THEY NEVER REPORTED. AND THE CONTRACT WHERE I SIGN WITH THEM DOES NOT TALK ABOUT REPORTING TO THE CREDIT AGENCIES. I HAVE CALLED ON SEVERAL OPPORTUNITIES, SPOKEN WITH JUAN C***** A***** AND HIS SUPERVISOR AND THEY SENT A FORM WHERE I AUTHORIZE TO USE THE CREDIT BUT DOES NOT INDICATE WHAT WILL BE REPORTED TO THE AGENCIES, SINCE THE LOAN THAT THEY REQUESTED IN THAT QUESTION WAS NOT APPROVED AND FOR NOT TO LOSE THE CUSTOMER THEY FINANCED IT WITHOUT ANY PROBLEM, I HAVE REQUESTED THEM TO REMOVE THE ACCOUNT AND THEY GIVE NO ANSWER. LIKEWISE, I COMMUNICATED WITH THE COMPANY THAT I REPORT ON MY CREDIT AND THEY DON'T EVEN KNOW WHO I AM AND THAT THEY ONLY REPORT ON THE CREDIT I DON'T HAVE ANY DEBTS WITH THEM NOR DO I OWE THEM MONEY. THEN WHY DID ANOTHER COMPANY WITH WHICH I DID NOT SIGN A CONTRACT REPORT ME BECAUSE THEY SOLD OR GAVE MY PERSONAL INFORMATION TO A COMPANY THAT I DID NOT AUTHORIZE, LIKE MY NAME, ADDRESS, SOCIAL SECURITY AND TELEPHONE. I REQUEST THE REMOVAL OF THE ACCOUNT

  Business Response

  Date: 02/09/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to resolve his concerns.
  
  Best Regards,
  Member Service

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in Feb 2021 with $2,570 down and have paid $270 monthly since then, 2 annual fees of $199, about $9,500 to date. After hearing their extensive pitch, considering all the "free" incentives that were promised it seemed like a good opportunity at the time. I can confidently say that I have never been so thoroughly swindled in my entire life. I feel that since then I have not received anything that was promised by this company. I have received phone calls telling me that I have won a "free" trip to *********, however whenever trying to schedule such a trip there are numerous fees that amount to more than what the trip would typically cost. Now the only calls I receive are for monthly payments. I have tried many times to use their websites to book vacations however when researching the vacation locations online I am always able to find better quality stays for less money. The "free" all inclusive vacations are in fact not free and in the fine print mentions that you will be charged a resort fee of between $100 to $200 per day that is mandatory to pay in order to use any of the resorts amenities. I frequently travelled to all-inclusive resorts previously and the inclusion of this at signing was the incentive that convinced me to sign up in the first place. All in all, I am shocked and saddened at how unfortunate this whole experience has been. I understand that I had the opportunity to say no at the outset, however the reason I am filing this complaint is because I 100% believe that there were several promises made to myself and others at the time of purchase that were not only embellishments of the services they provide, but outright lies. Although I feel that I have virtually nothing to show for the nearly ten thousand dollars and counting that I have paid them over the past two years, I only seek to terminate my contract to be released from this h*** I'm in as a result of their misleading and fraudulent sales practices. Thank you. Acct: CC*******

  Business Response

  Date: 01/13/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to resolve his concerns.
  
  Best Regards,
  Member Service

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mi novia y yo viajamos a Miami el pasado 21 de septiembre 2022. En un tour por las mansiones de los famosos fuimos informados que ganamos un crucero con la condición de ir a una orientacion y pagar un deposito de 50.00 dólares. Resulta que no fueron solo dos horas como prometieron, estuvimos mas de 5 horas. El producto no se escuchaba mal, le indicamos a nuestra orientadora que nos interesaba el programa si incluia Puerto Rico a lo que en todo momento ella nos indico que si. Decidimos tomar la membresía. Luego al momento de buscar nuestras primeras vacaciones nos dimos cuenta que Puerto Rico no esta en las opciones por lo que para nosotros esto es totalmente un fraude. Estamos pagando una mensualidad de 260.00 dólares por algo que tan siquiera podemos usar en nuestro país.

   

  Translated by BBB Staff 

   

  My girlfriend and I traveled to Miami on September 21, 2022. On a tour of celebrity mansions we were informed that we won a cruise on the condition of going to an orientation and paying a deposit of 50.00 dollars. It turns out that it was not only two hours as promised, we were more than 5 hours. The product did not sound bad, we told our counselor that we were interested in the program if it included Puerto Rico, to which she told us yes at all times. We decided to take the membership. Then when looking for our first vacation we realized that Puerto Rico is not in the options so for us this is totally a fraud. We are paying a monthly fee of 260.00 dollars for something that we can even use in our country.

  Business Response

  Date: 01/13/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to resolve his concerns.
  
  Best Regards,
  Member Service

  Business Response

  Date: 02/18/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We are currently in communication with the member resolving his concerns.
  
  Best Regards,

  Member Services

  Customer Answer

  Date: 02/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company Holidays Network Group in doing extensive research has proclaimed it to be a scam. I paid a $40 refundable fee and couldn't make it. The sales rep informed us that they would give us the money back, the initial deposit was just a placeholder. Please refund the $40 back, the receipt is attached.

  Business Response

  Date: 01/11/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the customer to resolve his concerns.
  
  Best Regards,
  Member Service

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BBB, On Thursday 12/22/22, I attended a presentation in Sunny Isles, FL at the Newport Beachside Resort. I was told it was a 2 hour presentation with no obligation to purchase anything and in return would receive heat tickets, a dinner voucher and a trip. The presentation took almost 4 hours, even after I told them that I had to leave to feed my daughter that was playing in the beaches, they kept the presentation going. After being exhausted , I ended up buying the "membership", which took forever, at this point I just wanted to leave. I called on Friday 12/23/22 (the next day) to cancel my membership, they transferred me so many times to different "representatives" and no one gave me an explanation. I called again on Monday 12/26/22 and there was no answer. I called again today, 12/28/2022, spoke to Romina and then to a male, they both said that my representative Petroni D*** will call me today before 3pm, no one called me. I called and there was no answer again. I will call tomorrow again. Will keep this review till my membership is cancelled. They told me that it would t reflect on my credit but it's another lie. This is a scam and I am requesting and call tomorrow 12/29/2022 and for the membership to be cancelled immediately.

  Business Response

  Date: 01/11/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to resolve her concerns.
  
  Best Regards,
  Member Service

  Customer Answer

  Date: 03/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I have received multiple calls and emails from 2 different representatives. The last was 3/2/2023 where in emailed Katheryn a screenshot showing her that Monterrey Financial Services (company Holidays Lounge works with) still appears in my credit report and that has been affecting my score. Another screenshot was emailed  to Petroni in February and yet this has not been resolved. It’s Benan 3 months and I still have this debit on my report. 

  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 03/22/2023

  Dear BBB,
  We have reached out to the member and addressed her concerns, we consider this case to be closed.
  Best Regards,
  Member Services

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB, I don' t want to sound like I'm repeating what everyone else is saying but, here is our story. Back in June 2022, my girlfriend and I signed up for the Holidays Lounge program. During the timeshare presentation, we were told that we would be offered luxury resort vacations at a discounted rate which were not found anywhere else. Since day one, we tried to use the program but found nothing of what we were promised (neither good locations or the luxury stays they promised). Their website always has issues, and the prices are nowhere near what they said during the presentation. This is a complete SCAM. They are taking advantage of people and are playing with people's future. Over 20 families signed up for the program the day we did and it's not what we were promised, it doesn't provide the value they claim and it's nothing more than a cheap timeshare - although they refuse to accept that is what the program is. We haven't used their services since we joined (and it's been over 6 months), we even haven't used any of the free gifts of free vouchers they gave us. So, we're asking for a full refund of our deposit (roughly $7.5K) and the monthly payments we've made thus far. Please let me know if we can provide any additional information. Thank you.

  Business Response

  Date: 01/05/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to resolve his concerns.
  
  Best Regards,
  Member Services

  Customer Answer

  Date: 01/06/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  i look forward to hear from Holyday lounge, i will keep you posted about their comments.

  Business Response

  Date: 02/13/2023

  Dear BBB,

  We have reached out to the member and resolved his concerns.

  Best Regards,

  Member Services

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attended a talk in exchange for a free stay at a hotel in ******. However, the stay is not free. They clarified that the Taxes had to be paid, but they never talked about an activation fee. They promised an all-inclusive hotel, however, it is a lie. You have to pay for food and drinks. To go to an all-inclusive hotel, you have to pay an extra fee. I feel cheated. I have proofs, recordings, in which it is heard that they promise a free all-inclusive hotel.

  Business Response

  Date: 01/05/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the client to resolve his concerns.
  
  Best ******************* Services

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family was on vacation in Miami on a boat tour when we were presented with a raffle drawing for a vacation. I, unfortunately, won this raffle and was offered flights to and from destinations within the US along with a 3 day and 2 night hotel stay completely free of charge as long as I attended a 2 hour presentation from the company sponsoring. Wish I would have never went. When we came, we were given a presentation about this company supposedly affiliated with Carnival Cruise Lines, giving them some creditability. Franco, the guy who gave us the presentation, was well trained and told us how for a fixed amount of money, roughly 16,000 we could buy a lifetime membership into their condo and resorts program and get huge discounts off amazing looking stays that would otherwise costs thousands a night for pennies on the dollar. For example, you could supposedly book a 7 day stay for just 469 for the whole week. Do the math and it's roughly 67 dollars a night instead of the going rates of say 1200 a night. Well I should have listened when they say, if it sounds too good to be true, it probably isn't. My wife and I bought their whole sales pitch thinking that honest hard working people were trying to save us money. Franco and Tyler K**** the big wig at Holiday Lounge, signed us up and I paid roughly 16,000 for this lifetime membership that I could supposedly pass down to my kids and generations to come. Signed the contract on December 9th, 2022, came back to my hotel and looked up the company. Found all these terrible reviews on the BBB. How you can never actually book anything and when you can, the places are actually hostels instead of 5 star resorts and condos. I immediately looked through my contract and they only gave us 3 business days to ask for a cancellation. Not only that you have to hand them or mail them a written notice of cancellation within that time frame and give back all the materials they gave you. Hard to do when I had to return to MN the next day!

  Business Response

  Date: 01/05/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to resolve his concerns.
  
  Best Regards,
  Member Services

  Customer Answer

  Date: 01/05/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  I read the contract fine print and was able to cancel within 3 business days. They will make you go in person to hand them all the materials when you signed back or you will have to mail it all to them and have it postmarked within 3 business days after signing contract. I got my money back from them because I followed the contract wording. Please be careful of this company.

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried contacting the number to book my $99 special hotel rate for over a month now. It only leads to a voicemail that never calls you back. But they refuse to refund my money. I wouldn't mind actually using the stay, but I can't even book it!

  Business Response

  Date: 12/27/2022

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the client to resolve her concerns.
  
  Best ******************* Services

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were completely mislead into buying a membership with this company. After attending a 2-hour presentation and what felt like being harassed until saying yes because we weren't allowed to leave, we finally budged and said yes just to be able to leave. We were misinformed and promised flexibility with dates and destinations and that is not the case. We discussed specific destinations at 4-5 star hotels however, the destinations or even dates we want are never available and this is very disappointing. Plus, those that are available for some miracle are not 4-5 star hotels. We were told this was not a timeshare yet we're experiencing the same difficulties that come with owning a timeshare. We are offered a "huge" discount since I work in healthcare along with a bunch of free gifts in order to push the sign. We are now 4-months into paying this contract and we not yet been able to use any of the services. There's a "3-day" cancellation policy but you don't get your credentials and login information to browse the 4-sites for 30-days (mine took even longer to receive) at which point you'll realize the membership is useless and the cancellation window has come and gone. We're paying nearly $300/month for this 'travel membership" yet we have traveled since signing and have had pay for hotels elsewhere out pocket because nothing is ever available when and where we're traveling. So here we are, still paying what we were already paying to travel before when we have a membership that was supposed to save us money. There was also a claim of affiliation with Carnival and Marriott, after researching, there is no such affiliation. This is an absolute scam and with added failure to be transparent about ownership, location, or products/services offered. We were roped into a down payment and a loan for something we can't use. This is unethical and unacceptable. This company is fraudulent, and we want to cancel, we want a refund, and we want it done without hurting our credit.

  Business Response

  Date: 12/13/2022

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to resolve her concerns.
  
  Best ******************* Services

  Customer Answer

  Date: 01/11/2023

  Company has contacted me as promised but has not resolved any of my issues and/or concerns, instead they offered me a revised "membership" and asked me to remove the BBB report.