Complaints

This profile includes complaints for MMG Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MMG Management LLC

  5290 Matt Hwy Ste 502-198 Cumming, GA 30028-8629

  
• 

  MMG Management LLC

  7742 Spalding Dr #133 Sandy Springs, GA 30350

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 16th 2025 my AC unit stopped workingi processed a work order for the air to be fixed. No one fixed it so I put in another work order on the 21st. I started calling the office and was assured someone would be sent out on each call no one came I started sending emails and videos with the current temps ranging from ***** degrees in my apartment. This went on for 17 days anywhere from 6:30 pm sometimes 11:30 at night being 80 degrees in my apartment. No one came. I reached out to the *** GROUP with the complaint and finally someone responded back via email stating it was Freon and they would be working on it. The air has been fixed to my knowledge I have personally not been back home yet to find out. They did send a gauge temp reading showing the temp now that it has been fixed. My issue is that 17 days of no air my rent should be pro-rated since my dwellings were uninhabitable due to the heat. I was offered ****** as good will and told that because the outside temperature was only in the mid to low 70s thats all they could do. Im completely insulted and feel disrespected with this response as I do NOT live outside and my photos and videos clearly show that my temps inside my apartment were higher than that out outside. If I was 17 days late with my rent I would be fined, prorated fees, late fees, and court cost. My rent breaks down to ******* a month about ***** a day 17x***** is ******

  

  Business Response

  Date: 04/15/2025

  Good morning

  We are in direct communication with the resident to resolve this matter.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've sent three Emails to Mrs. ****** and Mr. ****** about trying to get my Prorated Rent and Deposits from ********************* of *********. I'm owed Prorated Rent from rent paid of $755 at apartment 203 for 1 week before I moved January 10, 2025. Deposit of $99 from apartment 203 from February 8, 2023 to February 8, 2024. Deposit $484 from apartment 235 May 21, 2021 to May 22, 2022. Meridian Management Group is a Million or Billion dollar Cooperation. I haven't nor would I take anything from the Cooperation. All I want is My Money, My Prorated Rent and Deposits in full. It's been 45 Business Days on March 14, 2025 and I've received no response yet about My Money is being processed or on the way.

  

  Business Response

  Date: 03/26/2025

  Hi *****

  Your refund of $757.22 is being sent out to you. We only interacted last week.  There has not been a gap in communication as we have been communicating with you every step of the way.  Please feel free to email us directly if you have any further questions.

  ******** *****

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my security deposit since May 2024. I vacated the premises located at ********************************************************************************************** on May 31, 2024. First, I was deducted $150 for keys that were returned. I went back and forth about that to no resolve. On July 16, 2024, I sent an email following up on my security deposit because it was well over 30 days since I have moved. Please advise as to when I will be receiving the check. I have tried calling and emailing and have gotten no response.On July 18, 2024: email from ******* ***** stating: The check was mailed on June *******, not sure if it was lost in the mail but we tracked it and it has not been cashed. So, another check has been issued and mailed today. Please allow 7-10days for you to received it On July 18, 2024: I inform them that I can pick up instead. On July 18, 2024: ******* ***** stated: There is no leasing office or cooperate office we work remote. So, unfortunately no! July 18, 2024: I ask if they can provide the tracking number of the previous payment. July 18, 2024: ******* ***** response: It was not mailed ***** they just did a trace to see if the check was cashed and it was not. So, a duplicate check was sent out, so that it cannot be cashed twice. July 18, 2024: I then responded saying thank you that information, but I asked for the tracking number. No response after this email. July 26, 2024: I sent another email stating: I am following up on my previous email. A tracking number was never sent. I have sent items via *** Ex several times and it does not take this long. If I do not receive my deposit by next week, I will be taking legal action. At this point, I just want my money. It is shameful that property management companies take advantage of people. This is criminal. This is my hard-earned money that I deserve back. This is my last effort to resolve this. If not, I will be taking legal action and demanding 3xs my deposit amount pursuant to O.C.G.A 44-7-35(c).

  

  Business Response

  Date: 12/22/2024

  Good evening

  I'm sorry for the delay.  We will have your refund to you this week via ***** and I will have accounting share tracking with you as well.

  ******** ***** - Managing Director of Corporate Operations

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22704940
  
  I am rejecting this response because I would like to know if this business is definitely sending my deposit. I have received this response before with no movement. It has been 5 days since the last correspondence and I have not received the tracking number. I do not want this case closed yet.
  Sincerely,
  
  Unique ******

  

  Business Response

  Date: 12/30/2024

  A payment of $900 was sent out to you last week.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to preface this by saying that the property manager has done everything they can within the limits provided to them by the property management company. On 10/29, maintenance had to come out due to a leak in our apartment. They took a look at it and said it was our air conditioning unit. They slapped some tape and caulk on it and said it was fixed. Saturday, we woke up to a huge puddle of water in our bathroom and hallway, we could not get ahold of maintenance as they do not have an emergency line. Its Monday, we get to the office as soon as we see someone pull in and alert them to the leak. Turns out, its the apartment above ours that has been leaking into our walls for the last weekif not longer. Our walls are mushy and soft, we had water coming out of a light fixture in our hallway, and we now have mold growing in the bathroom due to the moisture. They said the only thing they can do is to stop the leak but wont be able to fix the walls for water damage. We have water coming out of an electrical socket! They said that the property management company only allows them to use a certain allowance of funds to fix apartments and they already used that on another apartment. How is that fair? The property management company needs to provide them with the funds to fix this! I have a child that is highly allergic to mold and we now have to live with the mold because the property management company doesnt want to fix the water logged walls! All we are asking is for the walls to be repaired and mold remediation to be done as this is now a health hazard to our daughter.

  

  Business Response

  Date: 11/26/2024

  Good evening

  We have reached out to this resident directly to address the unit issues.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22510747
  
  I am rejecting this response because: on Thursday 11/21/2024 we got a knock on our door at 6:00pm about a leak, this was not the complaint. The complaint was about the damage left by the leak. They said they would come back and fix it the next day. We didnt hear anything on Friday. I had been stopped by maintenance on the following Monday while I was unloading items from my car and they had said that they needed to come measure the door so they could install a new one. There are more issues than just a door as can be seen by the pictures. The entire door frame and portions of the ceilings and walls will need to be removed as they swelled and then have started rotting due to the leak from upstairs. Maintenance didnt come back to measure the door. We have been told several times that there is an issue with being able to order things and that the property owner will not release more funding for things to be fixed. The management company and/or owner was supposed to do a walk through to see the damages and to understand why they needed to spend money on fixing this issue, but they never showed up. I am in no way upset with the office or maintenance staff because they seem to be doing everything they can to fix this but they cant if they dont have the resources to do so. My daughter has been to the doctor twice as mold is growing in the water damaged walls and ceiling. She cant go into our guest bathroom due to the mold growth. We have her documents from her doctors stating how allergic she is to this mold. *** had to purchase an air purifier to place in her room to help with the mold in the air as its in the closet and wall that is attached to our air unit. 
  
  Sincerely,
  
  **** and ********* *******

  

  Business Response

  Date: 11/27/2024

  Hi *********

  Management nor ownership in any way have rejected repairs to your apartment.  You should be receiving a call from Kameca to address your concerns and to schedule for the fixes needed to your unit.  Please feel free to call me at ******************** as MMG has no intention of not fixing items in the unit and there is no limit on funds we have to fix the units.  This is misinformation that we will be addressing with the onsite staff.

  ******** ***** - Managing Director of Corporate Operations

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be reaching out to discuss the issues with my apartment and how we can work together to resolve this matter.
  
  Sincerely,
  
  **** and ********* *******

• Initial Complaint

  Date:10/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It does not seem to be managed well in any regard with the numerous complaints. I have been in over 85 degree heat since October 13th. I have put in multiple requests without as much as a call back. A local HVAC technician should be sent out as the last one informed the apartment complex manager and myself that the unit leaks and will run out of ***** again. I have had to purchase an A/C unit, increase my electric bill to run fans and experience a loss of items due to ridiculous heat. We are paying for pest control and they NEVER come. The cats in the apartment complex have gotten entirely out of hand. I have called, emailed, mail letters and left voicemails so many times. The experience since the take over of my complex by this management group has been awful and the complex is community quality is drastically fading.

  

  Business Response

  Date: 11/01/2024

  Good morning

  I'm sorry for your experience and this is not how MMG prefers to operate.  We will be in direct contact with you today to clear up your concerns.

  MMG Management

• Initial Complaint

  Date:10/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into The Links at *********** 3-22-23. I moved out 3-18-24. Initially, $50 was paid for an application fee. I paid $650 for a Security deposit, and $330 for prorated rent. $540.38 for 1/2 off first month rent. The day I moved out ******* said that I would receive my full deposit back. After months of no check to my forwarding address I decided to contact the office. After months of emails and no contact via phone, ******* finally sent me a move out statement with incorrect amounts of monies owed. (Amounts for months that I didnt reside at the complex) At first I felt bad for her because she said that ***** ****** left and she was working by herself, and she would do everything to help me; and that the system that they have doesnt have all information. I have submitted my bank statements 3 times. ******* told me she would forward them to her manager, but my bank statements doesnt matter. Its about what BLACK and WHITE says ! Further explaining that I only paid $250 for a deposit fee, and that I am confused about what I paid for rent monies. In other words its my word against what she inputs into the computer. In December I paid $32.56 for water and sewer. January, February, and March I paid nothing because I was on the road as a truck driver . The payment receipts from ******* (online payment system) confirms ALL amounts paid including late fees. The final move out statement sent to me by ******* on 8-12-24 says I owe a total of $100 for water, sewer, and convergent billing fee. Refunding $150. I REFUSED TO ACCEPT. I have attached every screenshot possible. I dont owe any money. I will not be paying any extra monies to Meridian Management Group. I now have transaction details directly from my bank on a letter head. I need a check for $650. This is money that I originally paid to Vicinia Properties DBA Columbus Portfolio for a deposit. Vicinia Property said that everything legal was transitioned to the new company Meridian Management Group.

  

  Business Response

  Date: 10/04/2024

  Good afternoon

  Thank you for reaching out.  I see on your lease document that you did have a $250 deposit paid on your lease, I do not see anything showing $650 at this time.  I have attached a copy of your lease.  If you have other documentation showing a different amount for your deposit, please share that with me directly.

  I understand that you are a truck driver and not home often.  However, water and sewer are a monthly expense that is paid based on size of the unit and not based on consumption. These utilities are due each month and I am unable to waive them all.  I am happy to waive the convergent billing fee for you.

  Please reach out to me directly with any concerns.

  ******** ***** - Managing Director of Operations

  ***************************

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22379703
  
  I am rejecting this response because: that is not my original amount paid during my time of lease. I have again attached a signed letterhead document from my ********* Federal with a TRACE NUMBER paid directly to Columbus Portfolio **********************. (INCLUDING MY BANK STATEMENT) These are legal documents confirming an $650 paid to you.
  Each payment receipt from the months of December to March from the payment system breaks down monthly fees for: rent, water, etc. I was charged for water and sewage during my time occupying the apartment. How can I owe for water and sewer that was already paid before I moved out in March 18, 2024. You are attempting to charge me twice.
  

  Please do your due diligence and search through your records verifying my transactions per Navy Federal.
  

  The following Authorization codes and payment numbers are directly from each payment receipt that you are saying that I owe monies for that was previously paid. 

  AUTHORIZATION CODE 1659816700

  PAYMENT NUMBER 1591857257

  AUTHORIZATION CODE 1664670340

  PAYMENT NUMBER 1594888003

  AUTHORIZATION CODE 1669947483

  PAYMENT NUMBER 1598171759
  
  Sincerely,
  
  Mariah ****

  

  Business Response

  Date: 10/17/2024

  Good afternoon

  The regional manager will be reaching out to you in order to work out the details with you.

  Thank you.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident of The Links at *********** for almost 2 years now and we never had issues until this management group took over. Currently, our pool has been closed and is completely green due to non payment of past due bills to the pool company who will no longer service our pool. So i can only assume the next few issues I am about to describe are a result of non payment to the vendors. Our trash has not being picked up in almost a month and the dumpsters are over flowing filling the whole area and running out into the drive areas. This is causing a horrible smell in the whole complex and attracting rodents and lots of bugs! this is a complete mess and health risk to us! Also our grounds have not been maintained in over a month with grass and weeds growing higher by the day. Which is also attracting even more bugs in the area! We are also no longer receiving pest control service in our apartments or around the complex! On top of all these more recent issues, we have issues that have been ongoing for a year now. We have multiple light posts down on the ground, with electrical wires exposed. And other light posts with the bulbs out. We have numerous outdoor building lights out around the property. I believe it was 10 the last time I counted. We are supposed to be a ****************** well at least that's what we were when I first started living here. The gate has been broken for almost a year also, allowing anyone to enter our property at anytime. I have addressed these issues many times through email in the past and was promised they would be taken care of by the end of May. Not ONE thing has been done about any of this! This company's other properties in our city are experiencing the same problems with grass being at least 3 feet high, dumpsters over flowing, pools green and closed, and lights out all over. If i was able write more in this description I would. Description is limited to a max amount of characters.

  

  Business Response

  Date: 08/23/2024

  Good morning

   

  Thank you for bringing these issues to our attention.  We are handling each item with as much haste as possible.  We are a 3rd party management group and are working with the ownership of the property (and the surrounding properties which are under the same ownership) to make the needed changes on each site.

   

  Please reach out to me directly and i'm happy to go into more detail with you.

  *****************

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I will reaching out to them directly with the email provided for more explanation. 
  
  Sincerely,
  
  April Weed

• Initial Complaint

  Date:08/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into and sign leased 3/17/2023 : Moved out on 3/31/2024. received (included document ) an emailed that said I was due my deposit of $1295.00 because I left apartment in good order and completed the lease agreement. After many calls and many promises to return my deposit from apartment complex and regional office. Even after 5 months my deposit still not returned.

  

  Business Response

  Date: 08/23/2024

  Good morning

  I see this deposit was mailed to you but has not yet been deposited.  Can you please share a good forwarding address and we will resend the check to you?

  Customer Answer

  Date: 08/25/2024

   
  Complaint: 22159645
  
  I am rejecting this response because: I have provided meridian mgmt group (MMG) my updated address several times. *************************, **********************************************. Also I noticed MMG did not enter date that the original check was wrote. May their response include date of original and date of re-issued check if any. And last time I spoke with MMG **************** she assured me the check was to be reissued, that was over 30 days ago. It has been 5 months since I moved out. Georgia law states that renters deposit be returned with in 30 days. Please remit my deposit of $1295.00 and $400.00 for being 4 months pass due.
  
  Sincerely, *************************
  
  *************************

  

  Business Response

  Date: 08/26/2024

  Good morning

  The original payment was processed in April 2023, see the attached screenshot.  We reprocessed the payment again in July (additional screenshot attached).  We will attempt a 3rd payment, and all have been sent to the same address shared with us.

  MMG Management

   

  Customer Answer

  Date: 08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I did receive my deposit check and adequate compensation on 08/29/2024. Thank you Meridian mgmt group. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been hounded by this company for months or possibly years. I receive sometimes upwards of 10 phone calls a day all from different phone numbers that all come up as potential spam and never leave voice mail. It took me several tries to get someone to cough up the name of the business but today they finally did. They are aggressively hounding me to buy my house cash. Multiple times I have told them I am not remotely interested in selling my house and to take me off their list. They clearly have not done so. It is disturbing my peace and interfering with my business.

  

  Business Response

  Date: 08/22/2024

  Hello

  This is the wrong assocaited business.  We are a property management company and do not buy houses or offer cash for houses.  This complaint is not for our company.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been living at ************************ since May and its been nothing but a headache. When I first moved in it took over a month for them to come look at a toilet that wasnt working properly since the first day then took almost 3 months to fix it correctly I asked them to change my front door lock because of how hard it was to unlock they never fix that I bought and installed a new lock myself the dishwasher hardly works it holds water at the bottom I gave up on trying to get that fixed, and bugs I see so many roaches in my apartment I think its starting to become hazardous. Those were a few things I listed on the move in sheet I was told to fill out and return to them. On August 6 my car was towed from out in from of my apartment building cost me $200. I probably wouldnt have to park illegally if it was available parking. I actually would mind walking a little distance to and from my car if I felt self. I dont feel safe due to a gate that I was told would be fixed not long after I moved in. We probably wouldnt need officers riding around if the gate was fixed. This apartment complex find any little thing to charge you for and to make your life as hard as possible. I ********************************************* company would come do something about these bugs as fast as they hired and spent money on someone to ride around and have my car towed. Spend that money on pest control so I wont have to wake up in the morning and start my day by stepping on a ***** followed by walking out and not seeing my car. I hardly use my stove cause of the roaches taking over it. Also the women in the office are so rude and will lie to you just for you to get off the phone with them or for you to leave the office. I pay too much money to live somewhere where Im supposed to be safe and at peace.

  

  Business Response

  Date: 08/23/2024

  Good afternoon

  Thank you for reaching out to us.  Your car was parked in a handicapped spot, therefore it was towed.  Unfortunately, due to illegal parking and towing at the owners expense, we are unable to reimburse you for this cost. We do our best to make sure there is ample parking close to everyone's homes, but sometimes there may be more cars than others.  You should park in properly designated parking spaces, and not park in handicapped spaces.

  Thank you