ComplaintsforMMG Management LLC

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been trying to reach someone at ********************* in ******* News ******** via e-Mail since April 12, 2024. I want to say that due to the inconsistencies from phone conversations that were made with their office, I refuse to speak to anyone over the phone and would like everything in writing. My complaint is about charges on my account, again I have sent several emails to the following email addresses: *********************(found on a notice sent to me) *********************(found in an email sent to me) and *************** (found on their website)On February 21,2024 I recited an email from ****************** subject: Offer(s) for ************* and then on February 26, 2024 I chose the offer I wanted (12 month lease) and submitted it via the **** I was not made aware that I was on a month to month lease until I called the office with questions regarding the outrageous charges on my account. On Feb ******* I check my ledger to see what I owe, and what was on the ledger was month to month charges although the lease has been signed and submitted. I am still being charged a month to month up until today June 11, 2024 although the lease was signed. The lease states it started in Oct 2023 and ends in Sept 2024. I was not charged month to month in Oct-Dec 2023 or January and Feb 2024. They added the month to month charges for February and March in the March amount due. I left a ****** review in May 2024, trying to see if someone could contact me that way. Meadowview responded by saying someone will reach out to me directly via email, but as of today nothing. On June 6,2024 I dropped off a written letter to the office requesting someone to email me, stating I did NOT want phone calls due to their inconsistencies. I come home today with a note on my door stating I have a past due balance which is simply NOT correct. There is not enough space for me to write everything I would like to say, so I would appreciate a follow up email with a resolution.

  

  Business response

  06/14/2024

  Contacting this resident directly. 

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in parkway apartments and my a/c had been off for almost 2 months now and I dont know what to do . I have an infant who is 5 months and it is unstable for him to live there . I have put in several work orders and I talked to the dude in the rent office several times about it but no action was made for out a/c to be fixed . I contacted meridian management group thru email 3 times because they are the people who manage PARKWAY PLACE. No one has emailed me back or nothing

  

  Business response

  06/12/2024

  Hello - we are ordering the new part and contacting the resident directly to handle this issue for him.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I currently reside in the ***************** complex in *********, ******* & have done so since 4/23. On 5/9/24, the ** in my unit stopped working. Due to me living on the 3rd floor, the temperature can be at least 20 degrees higher inside than the outside without proper cooling mechanisms. I notified management on 5/10/24 via the maintenance portal about the issue by filing a request. I began staying in a hotel on 5/10/24. I visited the rental office on 5/13/24 & spoke with the property manager, *********************. **** instructed me to contact my renter's insurance to file a claim to have them cover my hotel costs. I did contact my provider & was informed that they aren't responsible for maintenance issues. Finally, on 5/16/24, a maintenance technician inspected my ** unit & discovered it needed freon. However, he explained that the property didn't have any. I requested a portable ** unit. He expressed that they were all in use. I visited the rental office again to speak with **** about what my renter insurance provider communicated; she seemed unfazed. **** also explained that the company would not reimburse me for my hotel stay, even though per HUD regulations having no ** when the temperature is 85+ degrees is considered an emergency. When I requested contact information for upper management, **** refused to provide me with such for her superiors & instructed me to ****** it. However, after I insisted it, she did provided me with only the regional director's name (*************************). I have been contacting ************************************* (VP) via phone since 5/16/24 to no avail. On 5/20/24, I spoke with **** via *********** informed me that I will be receiving a portable ** unit tomorrow. However, **** also stated that I won't be reimbursed for the time that my apartment is/was inhabitable. Paying for a hotel + rent is ridiculous because I am not able to live in my apartment. My trust in this company has been completely destroyed & I wouldn't recommend them to any one.

  

  Business response

  05/21/2024

  Thank you for bringing this concern to us.  As you know, ownership of the property has just recently changed over and we have just taken over management.  We understand that there are many items that have been left unresolved that we are working diligently to fix.  *********** has explained that there are many residents that have been without AC for an extended period of time as well, and we are handling each work order as quickly as we can in the order they occurred.  

  You should have portable units today as soon as they become available.  We are working to get your units scheduled for servicing and we appreciate your patience.  Please don't hesitate to reach out to us directly.

  Customer response

  05/24/2024

   
  Complaint: 21738472
  
  I am rejecting this response because:
  Switching management isn't a proper excuse, Furthermore, I had to spend money on an hotel when my apartment was inhabitable. So, the least you all could do is reimburse me for that & provide me with a rental refund for the time I couldn't live where I paid rent. You all request that I reach out to you directly & I have done exactly that prior to filing this complaint. However, the only person to contact me back has been ****. Please make this situation right. Thanks!
  *************************

  

  Business response

  06/14/2024

  We are responding directly to the resident. 

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our property is being poorly tended and not at all managed. The pool is green/rotting due to apparently non payment of a power bill, the gym has been out of service for a month with no plans to fix, and the light posts are down all over the property making it a safety issue morning and night. The gate has been broken forever. No one responds to emails or "contact us" submissions, the local property manager is unconcerned. PLEASE fix these issues! This used to be such a nice property.

  

  Business response

  04/26/2024

  Good Afternoon,

     I apologize for the delay! I consulted with the onsite team and the gym issue has been resolved and the pool was under bids to be fixed. The contract has been signed the pool work will begin tomorrow (4/26/24)

   

  Thank you,

   

  ***************************

  Human Resources Director

  Direct: *********************

  Fax:**************

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Since taking up residence in ******************* in 2019, my unit has unfortunately experienced six instances of flooding, beginning in 2020. Regrettably, flood remediation efforts were only undertaken following the initial occurrence. Compounding matters, structural issues have arisen, evidenced by sinking subfloors within the building, exacerbated by the presence of a sewage line directly adjacent to my residence. The resultant flooding has introduced sewage water into my home, leading to the development of mold. Analysis conducted by an EPA-certified specialist identified the presence of stachybotrys mold, indicating ongoing growth and proliferation. Despite diligent attempts to engage with MMG and Cedarview since December 2020, communication efforts have been unfruitful. Legal representation was sought, yet encounters similar difficulties in reaching MMG personnel, compounded by the discovery that ********************* policy fails to cover damages arising from flooding or mold. In a retaliatory measure, Cedarview/MMG has refused my rent payments since November 2023. The challenge persists, as the principal address provided by MMG leads to a *** store, with no responsive communication channels available. The stachybotrys has effected my health and my pets health. I have been to the ** as well as my primary doctor from the exposure to this deadly toxin. My pets have also been placed on antibiotics from exposure to the deadly toxin.

  

  Business response

  04/15/2024

  Good afternoon,

       I have shared the information with our attorney. 

   

  Thank you, 

  ***************************

  Customer response

  04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Turquoise ******

• Initial Complaint

  03/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I worked for this company MMG management and the first time I got paid it took them a month and a half now that I quit they want pay me me the 3 weeks of my pay.

  

  Business response

  03/19/2024

  Good Afternoon,

     *************** was paid for all time worked for ***. I have attached the email in which I responded to *************** via email on 3/6 and I verbally spoke with him on the same day to explain that all time had been paid out. Our pay periods do not run from the 1st-15th or 16th-EOM, they have a specialized range which is semi-monthly, and 88 hour pay periods. I have also attached our payroll schedule/ calendar. There was an issue when *************** 1st started with Paychex (our payroll software) due to him having a previous account with another employer. He was pack paid all due funds.

   

  Please let me know if there are any additional questions.

  Thank you,

  ***************************

   

• Initial Complaint

  02/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, I hope all is well. My name is ********************, I was sent this email address by someone name ******** in the corporate office Im assuming. I stayed at *************** off *************** in ************, ** and I am still waiting on my deposit to be sent to me after several months. *** reached out to numerous people and have gotten the run around and Im hoping you can please help me.The unit I was in was ****** I was in this lease for less than a week due to my apartment being broke into in that short amount of time. This was back in September of 2023. I have all necessary documents ready if needed for verification. Id just really like my deposit so I dont have to keep bothering you guys. I really hope youre able to help me. Thank you!

  

  Business response

  03/19/2024

  Good Afternoon,

      This issue was addressed promptly and the check was sent via ***** to the correct address with a received date being 2/29/2024. Please let me know if I can assist any further. 

  Thank you,

  *************************;

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm living at the ****************************** and I have been having problems getting really anything fixed. We haven't had heat all winter and still don't now. Our stove still doesn't work correctly after 2 different sets of maintenance have been by to fix it. I currently have a huge hole in my ceiling and my dryer vent isn't run correctly. There is ****** in the wall from moisture in the walls and I have not received any help with these things even after putting in multiple maintenance orders and telling the office in person. I have been behind on rent a few times but have always caught it up even though that is still no reason to be living with these problems. If someone could help me with this it would be greatly appreciated. Even now they are asking for an extra $250 if I'm late and that just randomly started but still can't get any help with daily fixes!!!

  

  Business response

  02/08/2024

  Good Afternoon,

      I will be reaching out to the office staff as well as the Regional Maintenance Director to escalate the issue. I will contact you via direst email to get more information.

   

  Thank you,

  ***************************

• Initial Complaint

  12/16/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Good afternoon, I need help with collecting my deposit from the *********************** *************************************************************. I feel they are giving me the run around stating I havent paid my deposit by management I sent in proof in. Now they saying the would send me and emergency check by Fed Exp 2 weeks ago still havent received anything. I just want my deposit do I can move. Thank you

  

  Business response

  01/24/2024

  Good Morning ***************,

       I apologize for the delays. MMG recently took over management of *********************** from Vicinia Management. We are having difficulties getting information from Vicinia regarding funds processed through them, prior to our takeover. Due to us being the current management company, we will be issuing your refund to be sent via ***** this week. I will be emailing you directly to confirm your mailing address. 

  Thank you,

  ***************************

• Initial Complaint

  12/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Rental Company is a scam. I pay my moms rent and I am complaining on behalf of her. She lived in the apartments for over 8 years and the ownership keeps changing. My mom has had a broken kitchen counter and stove, for over 3 years, and the rental company keeps raising rent yearly, but haven't repaired the damages in my mom house. Recently, they decided NOT to send a lease in the mail, for the tenants to sign, which they usually do every year. My mom didn't receive her lease but when I logged in to check my mom's apartment account, they have attached a 200 dollar month to month fee because she didn't sign a lease and when my mom called them, they said that THIS YEAR THEY UPLOADED THE ***** TO THEIR ACCOUNTS. My mom is old and is not great with technology so they should have sent them a later, in advance, updating them on the new lease policy 'ALONG WITH AN INCREASED RENT' and/or should have called them to let them know but there wasn't any form of communication on their end about the new rent increase or the lease being sent out in digital form only, which caused a 200 dollar fee on all the tenants because they weren't aware of this process and increase. This company SCAMS people and have been doing it for years. I WANT MY REFUND ON THE INCREASE AND MONTH TO MONTH FEE, BECAUSE THEY DIDN'T LET ANYONE KNOW THE CHANGES AND I WANT EVERYONE TO BE AWARE OF THIS COMPANY'S SCAMMING WAYS

  

  Business response

  01/24/2024

  Good Morning *******************,

        I will need more information to look into this complaint. I will be reaching out to you via email for the community in which your mom lives as well as her name. I will be unable to discuss any further details with you, as we are not allowed to unless you are listed on the lease. But I can and will look into the issues to make any resolutions with your mom if necessary. 

  Thank you,

  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩