Complaints

• Initial Complaint

  12/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying to get my security deposit since May 2024. I vacated the premises located at ********************************************************************************************** on May 31, 2024. First, I was deducted $150 for keys that were returned. I went back and forth about that to no resolve. On July 16, 2024, I sent an email following up on my security deposit because it was well over 30 days since I have moved. Please advise as to when I will be receiving the check. I have tried calling and emailing and have gotten no response.On July 18, 2024: email from ******* ***** stating: The check was mailed on June *******, not sure if it was lost in the mail but we tracked it and it has not been cashed. So, another check has been issued and mailed today. Please allow 7-10days for you to received it On July 18, 2024: I inform them that I can pick up instead. On July 18, 2024: ******* ***** stated: There is no leasing office or cooperate office we work remote. So, unfortunately no! July 18, 2024: I ask if they can provide the tracking number of the previous payment. July 18, 2024: ******* ***** response: It was not mailed ***** they just did a trace to see if the check was cashed and it was not. So, a duplicate check was sent out, so that it cannot be cashed twice. July 18, 2024: I then responded saying thank you that information, but I asked for the tracking number. No response after this email. July 26, 2024: I sent another email stating: I am following up on my previous email. A tracking number was never sent. I have sent items via *** Ex several times and it does not take this long. If I do not receive my deposit by next week, I will be taking legal action. At this point, I just want my money. It is shameful that property management companies take advantage of people. This is criminal. This is my hard-earned money that I deserve back. This is my last effort to resolve this. If not, I will be taking legal action and demanding 3xs my deposit amount pursuant to O.C.G.A 44-7-35(c).

  

  Business response

  12/22/2024

  Good evening

  I'm sorry for the delay.  We will have your refund to you this week via ***** and I will have accounting share tracking with you as well.

  ******** ***** - Managing Director of Corporate Operations

  Customer response

  12/27/2024

   
  Complaint: 22704940
  
  I am rejecting this response because I would like to know if this business is definitely sending my deposit. I have received this response before with no movement. It has been 5 days since the last correspondence and I have not received the tracking number. I do not want this case closed yet.
  Sincerely,
  
  Unique ******

  

  Business response

  12/30/2024

  A payment of $900 was sent out to you last week.

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I want to preface this by saying that the property manager has done everything they can within the limits provided to them by the property management company. On 10/29, maintenance had to come out due to a leak in our apartment. They took a look at it and said it was our air conditioning unit. They slapped some tape and caulk on it and said it was fixed. Saturday, we woke up to a huge puddle of water in our bathroom and hallway, we could not get ahold of maintenance as they do not have an emergency line. Its Monday, we get to the office as soon as we see someone pull in and alert them to the leak. Turns out, its the apartment above ours that has been leaking into our walls for the last weekif not longer. Our walls are mushy and soft, we had water coming out of a light fixture in our hallway, and we now have mold growing in the bathroom due to the moisture. They said the only thing they can do is to stop the leak but wont be able to fix the walls for water damage. We have water coming out of an electrical socket! They said that the property management company only allows them to use a certain allowance of funds to fix apartments and they already used that on another apartment. How is that fair? The property management company needs to provide them with the funds to fix this! I have a child that is highly allergic to mold and we now have to live with the mold because the property management company doesnt want to fix the water logged walls! All we are asking is for the walls to be repaired and mold remediation to be done as this is now a health hazard to our daughter.

  

  Business response

  11/26/2024

  Good evening

  We have reached out to this resident directly to address the unit issues.

  Customer response

  11/26/2024

   
  Complaint: 22510747
  
  I am rejecting this response because: on Thursday 11/21/2024 we got a knock on our door at 6:00pm about a leak, this was not the complaint. The complaint was about the damage left by the leak. They said they would come back and fix it the next day. We didnt hear anything on Friday. I had been stopped by maintenance on the following Monday while I was unloading items from my car and they had said that they needed to come measure the door so they could install a new one. There are more issues than just a door as can be seen by the pictures. The entire door frame and portions of the ceilings and walls will need to be removed as they swelled and then have started rotting due to the leak from upstairs. Maintenance didnt come back to measure the door. We have been told several times that there is an issue with being able to order things and that the property owner will not release more funding for things to be fixed. The management company and/or owner was supposed to do a walk through to see the damages and to understand why they needed to spend money on fixing this issue, but they never showed up. I am in no way upset with the office or maintenance staff because they seem to be doing everything they can to fix this but they cant if they dont have the resources to do so. My daughter has been to the doctor twice as mold is growing in the water damaged walls and ceiling. She cant go into our guest bathroom due to the mold growth. We have her documents from her doctors stating how allergic she is to this mold. *** had to purchase an air purifier to place in her room to help with the mold in the air as its in the closet and wall that is attached to our air unit. 
  
  Sincerely,
  
  **** and ********* *******

  

  Business response

  11/27/2024

  Hi *********

  Management nor ownership in any way have rejected repairs to your apartment.  You should be receiving a call from Kameca to address your concerns and to schedule for the fixes needed to your unit.  Please feel free to call me at ******************** as MMG has no intention of not fixing items in the unit and there is no limit on funds we have to fix the units.  This is misinformation that we will be addressing with the onsite staff.

  ******** ***** - Managing Director of Corporate Operations

  Customer response

  11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be reaching out to discuss the issues with my apartment and how we can work together to resolve this matter.
  
  Sincerely,
  
  **** and ********* *******

• Initial Complaint

  10/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  It does not seem to be managed well in any regard with the numerous complaints. I have been in over 85 degree heat since October 13th. I have put in multiple requests without as much as a call back. A local HVAC technician should be sent out as the last one informed the apartment complex manager and myself that the unit leaks and will run out of ***** again. I have had to purchase an A/C unit, increase my electric bill to run fans and experience a loss of items due to ridiculous heat. We are paying for pest control and they NEVER come. The cats in the apartment complex have gotten entirely out of hand. I have called, emailed, mail letters and left voicemails so many times. The experience since the take over of my complex by this management group has been awful and the complex is community quality is drastically fading.

  

  Business response

  11/01/2024

  Good morning

  I'm sorry for your experience and this is not how MMG prefers to operate.  We will be in direct contact with you today to clear up your concerns.

  MMG Management

• Initial Complaint

  10/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I moved into The Links at *********** 3-22-23. I moved out 3-18-24. Initially, $50 was paid for an application fee. I paid $650 for a Security deposit, and $330 for prorated rent. $540.38 for 1/2 off first month rent. The day I moved out ******* said that I would receive my full deposit back. After months of no check to my forwarding address I decided to contact the office. After months of emails and no contact via phone, ******* finally sent me a move out statement with incorrect amounts of monies owed. (Amounts for months that I didnt reside at the complex) At first I felt bad for her because she said that ***** ****** left and she was working by herself, and she would do everything to help me; and that the system that they have doesnt have all information. I have submitted my bank statements 3 times. ******* told me she would forward them to her manager, but my bank statements doesnt matter. Its about what BLACK and WHITE says ! Further explaining that I only paid $250 for a deposit fee, and that I am confused about what I paid for rent monies. In other words its my word against what she inputs into the computer. In December I paid $32.56 for water and sewer. January, February, and March I paid nothing because I was on the road as a truck driver . The payment receipts from ******* (online payment system) confirms ALL amounts paid including late fees. The final move out statement sent to me by ******* on 8-12-24 says I owe a total of $100 for water, sewer, and convergent billing fee. Refunding $150. I REFUSED TO ACCEPT. I have attached every screenshot possible. I dont owe any money. I will not be paying any extra monies to Meridian Management Group. I now have transaction details directly from my bank on a letter head. I need a check for $650. This is money that I originally paid to Vicinia Properties DBA Columbus Portfolio for a deposit. Vicinia Property said that everything legal was transitioned to the new company Meridian Management Group.

  

  Business response

  10/04/2024

  Good afternoon

  Thank you for reaching out.  I see on your lease document that you did have a $250 deposit paid on your lease, I do not see anything showing $650 at this time.  I have attached a copy of your lease.  If you have other documentation showing a different amount for your deposit, please share that with me directly.

  I understand that you are a truck driver and not home often.  However, water and sewer are a monthly expense that is paid based on size of the unit and not based on consumption. These utilities are due each month and I am unable to waive them all.  I am happy to waive the convergent billing fee for you.

  Please reach out to me directly with any concerns.

  ******** ***** - Managing Director of Operations

  ***************************

  Customer response

  10/04/2024

   
  Complaint: 22379703
  
  I am rejecting this response because: that is not my original amount paid during my time of lease. I have again attached a signed letterhead document from my ********* Federal with a TRACE NUMBER paid directly to Columbus Portfolio **********************. (INCLUDING MY BANK STATEMENT) These are legal documents confirming an $650 paid to you.
  Each payment receipt from the months of December to March from the payment system breaks down monthly fees for: rent, water, etc. I was charged for water and sewage during my time occupying the apartment. How can I owe for water and sewer that was already paid before I moved out in March 18, 2024. You are attempting to charge me twice.
  

  Please do your due diligence and search through your records verifying my transactions per Navy Federal.
  

  The following Authorization codes and payment numbers are directly from each payment receipt that you are saying that I owe monies for that was previously paid. 

  AUTHORIZATION CODE 1659816700

  PAYMENT NUMBER 1591857257

  AUTHORIZATION CODE 1664670340

  PAYMENT NUMBER 1594888003

  AUTHORIZATION CODE 1669947483

  PAYMENT NUMBER 1598171759
  
  Sincerely,
  
  Mariah ****

  

  Business response

  10/17/2024

  Good afternoon

  The regional manager will be reaching out to you in order to work out the details with you.

  Thank you.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been a resident of The Links at *********** for almost 2 years now and we never had issues until this management group took over. Currently, our pool has been closed and is completely green due to non payment of past due bills to the pool company who will no longer service our pool. So i can only assume the next few issues I am about to describe are a result of non payment to the vendors. Our trash has not being picked up in almost a month and the dumpsters are over flowing filling the whole area and running out into the drive areas. This is causing a horrible smell in the whole complex and attracting rodents and lots of bugs! this is a complete mess and health risk to us! Also our grounds have not been maintained in over a month with grass and weeds growing higher by the day. Which is also attracting even more bugs in the area! We are also no longer receiving pest control service in our apartments or around the complex! On top of all these more recent issues, we have issues that have been ongoing for a year now. We have multiple light posts down on the ground, with electrical wires exposed. And other light posts with the bulbs out. We have numerous outdoor building lights out around the property. I believe it was 10 the last time I counted. We are supposed to be a ****************** well at least that's what we were when I first started living here. The gate has been broken for almost a year also, allowing anyone to enter our property at anytime. I have addressed these issues many times through email in the past and was promised they would be taken care of by the end of May. Not ONE thing has been done about any of this! This company's other properties in our city are experiencing the same problems with grass being at least 3 feet high, dumpsters over flowing, pools green and closed, and lights out all over. If i was able write more in this description I would. Description is limited to a max amount of characters.

  

  Business response

  08/23/2024

  Good morning

   

  Thank you for bringing these issues to our attention.  We are handling each item with as much haste as possible.  We are a 3rd party management group and are working with the ownership of the property (and the surrounding properties which are under the same ownership) to make the needed changes on each site.

   

  Please reach out to me directly and i'm happy to go into more detail with you.

  *****************

  Customer response

  08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I will reaching out to them directly with the email provided for more explanation. 
  
  Sincerely,
  
  April Weed

• Initial Complaint

  08/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I moved into and sign leased 3/17/2023 : Moved out on 3/31/2024. received (included document ) an emailed that said I was due my deposit of $1295.00 because I left apartment in good order and completed the lease agreement. After many calls and many promises to return my deposit from apartment complex and regional office. Even after 5 months my deposit still not returned.

  

  Business response

  08/23/2024

  Good morning

  I see this deposit was mailed to you but has not yet been deposited.  Can you please share a good forwarding address and we will resend the check to you?

  Customer response

  08/25/2024

   
  Complaint: 22159645
  
  I am rejecting this response because: I have provided meridian mgmt group (MMG) my updated address several times. *************************, **********************************************. Also I noticed MMG did not enter date that the original check was wrote. May their response include date of original and date of re-issued check if any. And last time I spoke with MMG **************** she assured me the check was to be reissued, that was over 30 days ago. It has been 5 months since I moved out. Georgia law states that renters deposit be returned with in 30 days. Please remit my deposit of $1295.00 and $400.00 for being 4 months pass due.
  
  Sincerely, *************************
  
  *************************

  

  Business response

  08/26/2024

  Good morning

  The original payment was processed in April 2023, see the attached screenshot.  We reprocessed the payment again in July (additional screenshot attached).  We will attempt a 3rd payment, and all have been sent to the same address shared with us.

  MMG Management

   

  Customer response

  08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I did receive my deposit check and adequate compensation on 08/29/2024. Thank you Meridian mgmt group. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been hounded by this company for months or possibly years. I receive sometimes upwards of 10 phone calls a day all from different phone numbers that all come up as potential spam and never leave voice mail. It took me several tries to get someone to cough up the name of the business but today they finally did. They are aggressively hounding me to buy my house cash. Multiple times I have told them I am not remotely interested in selling my house and to take me off their list. They clearly have not done so. It is disturbing my peace and interfering with my business.

  

  Business response

  08/22/2024

  Hello

  This is the wrong assocaited business.  We are a property management company and do not buy houses or offer cash for houses.  This complaint is not for our company.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive been living at ************************ since May and its been nothing but a headache. When I first moved in it took over a month for them to come look at a toilet that wasnt working properly since the first day then took almost 3 months to fix it correctly I asked them to change my front door lock because of how hard it was to unlock they never fix that I bought and installed a new lock myself the dishwasher hardly works it holds water at the bottom I gave up on trying to get that fixed, and bugs I see so many roaches in my apartment I think its starting to become hazardous. Those were a few things I listed on the move in sheet I was told to fill out and return to them. On August 6 my car was towed from out in from of my apartment building cost me $200. I probably wouldnt have to park illegally if it was available parking. I actually would mind walking a little distance to and from my car if I felt self. I dont feel safe due to a gate that I was told would be fixed not long after I moved in. We probably wouldnt need officers riding around if the gate was fixed. This apartment complex find any little thing to charge you for and to make your life as hard as possible. I ********************************************* company would come do something about these bugs as fast as they hired and spent money on someone to ride around and have my car towed. Spend that money on pest control so I wont have to wake up in the morning and start my day by stepping on a ***** followed by walking out and not seeing my car. I hardly use my stove cause of the roaches taking over it. Also the women in the office are so rude and will lie to you just for you to get off the phone with them or for you to leave the office. I pay too much money to live somewhere where Im supposed to be safe and at peace.

  

  Business response

  08/23/2024

  Good afternoon

  Thank you for reaching out to us.  Your car was parked in a handicapped spot, therefore it was towed.  Unfortunately, due to illegal parking and towing at the owners expense, we are unable to reimburse you for this cost. We do our best to make sure there is ample parking close to everyone's homes, but sometimes there may be more cars than others.  You should park in properly designated parking spaces, and not park in handicapped spaces.

  Thank you

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My A/C has been leaking for a month. On 5/24/2024, my husband and I woke to find our A/C unit leaking. A work order was put in at 7:14 am. Since it was the Friday before a long weekend, we reached out several times during the day in hopes to get it fixed ASAP. We called and sent an email around noon, and did not get response until 4:47 pm that same day and were told someone would come out the following Tuesday 5/28/2024. We asked for a timeframe of when this person would arrive, and were not given an answer. Finally, at the END of the day, after we figured the person was not coming, we finally received a phone call at 4:27. We were then given no further information for several WEEKS. So on 6/12/2024 an email was sent stating that since the issue had not been resolved, we wanted it noted that we were not responsible for the wall damage that occurred due to the leak not being fixed. In response, we were told a new unit was ordered and would be installed promptly. On 6/20/2024 we revived a phone message stating the new unit would be installed same day. The call was returned and we were told the tech was on property. At 3:38 pm no one had showed so I called management and didnt get an answer, I called again from my husbands phone and got *********. I told her no one came and she said Oh, its probably already fixed. I told her it was not, and she said Well, he didnt have a key, so he probably knocked and then left. I told her that also was not true as I had been home the entire day and no one came to either door. She apologized and said shed pass that along to the regional manager, and didnt give a reason as to why that happened or when we could expect a response. Its now 6/25/2024. We have not heard anything else, and the A/C is still leaking. It has been more than a reasonable amount of time to get this resolved. The A/C temp keeps going in and out and soon it will not work at all. Its been 90+ degrees here, we need working A/C.

  

  Business response

  07/18/2024

  Good afternoon,

  I apologize for the delayed response to your complaint.  I would like to make sure your concerns have been taken care of at this point.  If not, please reach out to me directly, and I will ensure your needs are met.  Our resident satisfaction is of the upmost importance to us.

  *************************** - MMG Management

  Customer response

  07/18/2024

   
  Complaint: 21898006
  
  I am rejecting this response because: The issue has escalated since I originally filed the complaint and ************** did not leave me any direct contact information. I filed the complaint 6/25/2024 and 6/27/2024 we were told a technician would be there and the A/C unit repaired, despite being told on 6/12/2024 by ************************* the unit would be replaced. The tech came into the apartment looked at the unit and did not take it apart and inspect the inside or the outside and said hed flush it and everything should be fine. He went outside, flushed the unit and did not reenter the apartment or check to see if that resolved the issue. Shortly after this we noted a rise in temperature. We have a newborn and anything over 73 degrees is dangerous to her health. We immediately alerted the property manager *********************************** via text message with a picture showing a room thermometer. She did not respond and my husband called her. He asked for a portable unit or window unit to be brought to us as soon as possible. It was raining that day and she said no one could be sent back out. She said there was nothing she could do and my husband told her we would need to stay elsewhere due to the heat and she basically said ok and didnt offer any other help or solution. Immediately after that phone call we packed up and went to an ****** (because we do have a dog) for the health of our daughter. The next day there was a tremendous back and forth with ********* and she said she could not purchase a window unit for us as it had to be approved. She said we could purchase ourselves and be reimbursed (we could not install one as we do not have the correct tools, nor should we have to) she again stated there was nothing she could do, and we would be left the entire weekend without air in 98+ degree weather. I asked her So to be clear, youre going to leave us in an unhealthy living situation with a newborn for several days. She verbally replied with yes. At that point I asked for the email of her direct supervisor. She stated that she was driving and didnt have that address immediately on hand. She then texted my husband HER email address and said shed let them know how urgent the situation is. At which point we the responded Just to double check, is this ******** Hills email? And THEN she sent the correct address. About five minutes after that text we got a call from ******** about the issue. She gave a few options, one of which was a $200 credit that would be applied to the rent if we had to stay somewhere (for the entire weekend, which is IMPOSSIBLE in *******) eventually it got to the point that someone would be dispatched to install a window unit that same evening. My husband then asked for the credit to be applied and ******** stated that we would have only gotten that if we stayed somewhere over the weekend. To which my husband said we had ALREADY stayed somewhere due the air not working. She got quiet and then said she didnt know that (we did in fact tell *********). Then she said that we could talk about the credit Monday. I asked to speak to her supervisor and she told me she did not have one. ******** did not call us back at all, nor did she respond to the voicemail we left. That was conveniently right July rent was due which we paid in full. Its been weeks since then and no follow up from her. I also left a message on ******** (the direct supervisor ******** said she didnt have) phone and have not heard back from her either.

  Back to the day the window unit was installed. The person who did that did not do it correctly. The support bar was not drilled into the frame nor was the weather stripping applied, leaving the entire opening exposed to the outside! Of course we let ********* know immediately and she did nothing. The window into remind like that for over a week until the unit was half way fixed later on. Additionally, it is 7/18/2024 and as of now, the apartment STILL has not be assessed for mold nor has the wall damage be repaired. 
  

  At this point since we cant seem to get in touch with upper management we are considering litigation. If someone would like to reach back out, please text or email all further communication needs to be in writing. I can also provide pictures, receipts, phone calls and recording to back up what I said above.

  
  Sincerely,
  
  *******************************

  

  Business response

  08/12/2024

  Hello ***************

  I apologize for the late response to this as we only received notice of your response via the mail.

  Myself and the Portfolio Manager ********* have both emailed and communicated with you via direct email.  My email is ***************** and I am happy to communicate with you through email as you have explicitly explained you do not wish a phone call.

  We have remediated the areas of your home that were of main concern and visited your home at the times you requested.  Please reach out to me directly if you have any additional issues and i'lm happy to help!

  ***************************

  Customer response

  08/13/2024

   
  Complaint: 21898006
  
  I am rejecting this response because:
  
  At this time we are still looking for the reimbursement promised due to not being able to remain in the apartment because of a delay in repairs. This has been brought up several times and repeatedly ignored. Additionally an air quality test was requested and denied. We requested written communication only, due to previous miscommunication and dishonesty which has yet to be acknowledged let alone have accountability taken.

  At this point the apartment is uninhabitable due to yet another delay in repairs. Repeated delay of repairs is the entire reason this complaint was opened. Resolution is going to involve public acknowledgment of fault, and reimbursement.
  Sincerely,
  
  *******************************

  

  Business response

  08/23/2024

  Hi *********,

  You and I have communicated both verbally and in writing multiple times.  We have done all the testing requested in the unit and have handled your maintenance requests timely.  You have since vacated the apartment.  There has been no promise of reimbursement of any expenses as the unit has not been uninhabitable and we have taken every step to remedy the problem.  We wish you the best of luck in your next home!

  ***************************

  Customer response

  08/26/2024

   
  Complaint: 21898006
  
  I am rejecting this response because: We were told by ********* via phone call that we could discuss reimbursement the Monday following the window unit being installed. The unit WAS uninhabitable that time due to the heat being over 80 degrees and unsafe for our newborn. That date that is occurred was while were still living in the apartment, in June, move out was the end of August, please check the dates on the previous emails, phone messages and screenshots. The temperature was also show in some of those photos. So Im not sure what is moving has to do with an issue that occurred during a time we should have been in the apartment.
  

  We left voicemails both with ********* and ******* regarding that. Additionally, directly outside of the apartment was covered with mold and it seems someone was aware of this as there was chlorine spray sitting out there. I genuinely cannot believe the dishonesty, so I guess were going to small claims.
  
  Sincerely,
  
  *******************************

  

  Business response

  08/29/2024

  Hello

  No dishonesty intended.  I am sharing the information as we know it.  We took care of all maintenance requests and responded to all inquiries as swiftly as possible. I will discuss any concessions offered with ********* as I am not aware of any.  The issues of the unit were addressed as quickly as we were able to. 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been trying to reach someone at ********************* in ******* News ******** via e-Mail since April 12, 2024. I want to say that due to the inconsistencies from phone conversations that were made with their office, I refuse to speak to anyone over the phone and would like everything in writing. My complaint is about charges on my account, again I have sent several emails to the following email addresses: *********************(found on a notice sent to me) *********************(found in an email sent to me) and *************** (found on their website)On February 21,2024 I recited an email from ****************** subject: Offer(s) for ************* and then on February 26, 2024 I chose the offer I wanted (12 month lease) and submitted it via the **** I was not made aware that I was on a month to month lease until I called the office with questions regarding the outrageous charges on my account. On Feb ******* I check my ledger to see what I owe, and what was on the ledger was month to month charges although the lease has been signed and submitted. I am still being charged a month to month up until today June 11, 2024 although the lease was signed. The lease states it started in Oct 2023 and ends in Sept 2024. I was not charged month to month in Oct-Dec 2023 or January and Feb 2024. They added the month to month charges for February and March in the March amount due. I left a ****** review in May 2024, trying to see if someone could contact me that way. Meadowview responded by saying someone will reach out to me directly via email, but as of today nothing. On June 6,2024 I dropped off a written letter to the office requesting someone to email me, stating I did NOT want phone calls due to their inconsistencies. I come home today with a note on my door stating I have a past due balance which is simply NOT correct. There is not enough space for me to write everything I would like to say, so I would appreciate a follow up email with a resolution.

  

  Business response

  06/14/2024

  Contacting this resident directly. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩