ComplaintsforPeakMade Real Estate

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Nowhere in the lease did I agree or was even communicated about a move in fee/balance that started at $1500 and then raised it to $1700 and then just recently you sneakily raised it to $3164 and now suddenly nobody will respond back to me. Hmm To be exact in the lease provided on the 3rd page of the lease, I was not ever required a security deposit. I was only aware of rent, a telecom fee, and the application fees. Your company didnt disclose this information to me. A deposit of such was never disclosed I did not agree to that. I was simply told on the phone months prior that the $1500 move in balance would cover the rest of Augusts rent by one of your employees. All the sudden now a different employee is trying to tell me the move in balance is an ADDITIONAL cost on top of the rent due by the 15th?! Rent alone is almost $1500 and you sneakily raised the move in balance from $1500 to $1700 to now $3,164 suddenly without documentation or communicating that to me. That goes against my legal rights and obligations. The move in date was the 15th of August. Why is it a full months rent due plus an extra ***** that was NEVER AGREED TO. ITS NOT IN THE ****** I was not required a security deposit nor told about one. No I never agreed to that, was not informed of that, was not communicated that. You will not scam me, no you won't. That was never mentioned anywhere in the lease. You never stated that information anywhere you just expect the people to pay it after getting them to sign a lease. That was never communicated. That is illegal. I currently live in ****** and am no longer moving to ***** on August 15th because of this. I will ABSOLUTELY take legal action if necessary and/or if I DONT receive the desired settlement because this is NOT right.According to Florida Law, landlords are REQUIRED to disclose documentation or specific information to tenants before moving in and this goes against that.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On January 23, 2024, I, *************************, paid $746 as a security deposit to The ***** on Chestnut through the residential system at this link. When I applied for the apartment, I was asked to fill out an application form online and pay the application fee along with the security deposit. However, I was not asked to sign any lease agreement.According to Pennsylvania law, a security deposit can only be kept if there is a written agreement or if it was some type of hold deposit. Since I did not sign any lease or any written agreement regarding the security deposit, I do not understand the basis for this charge.Moreover, I no longer wish to move into this residence due to unprofessional and unsafe conditions. Since last month, The ***** on Chestnut has had no AC or hot water. I have repeatedly requested a refund, but the leasing manager keeps asking me to wait. Over the past two months, I have visited the office eight times regarding this issue, but each time I am told to wait.Despite my efforts, the business has not made any genuine attempts to resolve the problem. The continuous delays and lack of clear communication have caused significant inconvenience.Please see the supporting document for more information. Thank you!

• Initial Complaint

  07/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  This apartment complex will not return phone calls after signing documents to obtain a unit. Many, many messages have been left and fees have been paid. They won't return calls, voicemails or email messages.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am writing to formally address a matter of great concern regarding the return of my security deposit from my previous tenancy at The ***** at ******** in ************. I resided at The ***** from January 2022 to January 2024, having signed two consecutive one-year leases with a two-month security deposit of $1,800, in addition to the first month's rent of $900. Unfortunately, due to persistent and unresolved issues with the living conditions, such as malfunctioning air conditioning in the summer and non-operational heaters in the winter, to name a few, I found it necessary to vacate the apartment at the end of my lease term.Despite my departure in January of 2024, I have yet to receive my security deposit, now six months overdue. I have made numerous attempts to resolve this issue through phone calls, emails, and three in-person visits to the on-site management office, all to no avail. Each time, I was assured that I would receive a check within a month, but this promise has not been fulfilled.As a working student, the $1,800 deposit represents hard-earned money that is vital to my financial stability. The continued delay and lack of response are both frustrating and unacceptable.I understand that the management of the building has transitioned from ************ to Redstone Residential. During my most recent visit on July 8, 2024, I was informed by the office clerk that my details were not in their system. I was given a phone number *************) for Redstone corporate, which I have called without success, and an email address ****************************************** to which I have received no response.The customer service and management practices I have encountered are the worst I have ever experienced. I am urgently requesting your assistance in resolving this matter in return of my security deposit.Also attached is a formal complaint to the management about the manager's behavior which was ignored.Thank you for your attention to this issue.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On June 11th, 2024, the department of license and inspections had a forced cease of operations order for the ***** on Chestnut as a result of numerous violations of licenses and failed inspections. As a result of the multiple violations and inspection failures by ***** on Chestnut, failures to repair essential services for several months, and the forced move-out on June 11th (refer to case CF-*********** and CF-***********), the ***** on Chestnut is no longer a safe or reliable place to live. There is no indication that the ***** on Chestnut will reopen anytime soon.As a result, I wish to terminate my lease with ***** on Chestnut. As a result, I wish to receive my security deposit of $750. In addition, due to the forced move-out of all residents on June 11th, 2024, I would like to be returned $570 for the prorated rent for the remainder of the month of June ($900*19/30). This is a total of $1320 owed to me as of June 11th, 2024.In addition, the ***** on Chestnut failed an inspection as of May 21, 2024, making them ineligible for licensure until all identified deficiencies are remedied and the property successfully passes a subsequent inspection. This is a breach of the licensure as of April 6, 2024, so I am owed an additional $2,520, the sum of my rental payments post-April 6 ($900*24/30 + $900*2). This brings the indisputable total owed to me by ***** on Chestnut to $3,270.I also wish to receive an additional reimbursement of $965.90 for prorated rent and application fee (0.5*$1866*19/30 prorated rent + $375 lease application fee) from the emergency move-out into another apartment as a result of the unacceptable forced closure of the ***** on Chestnut on June 11th. The total is now $4,235.90.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The ** when I first checked into this place was broken and was told that maintenance was fixing it, which was on June 2nd, 2024. Preceding the same day I let the front desk know that I was unable to get into my provided bathroom for about a day or so. I was told by the front desk associate to us another tenants bathroom without the tenants permission. The problem was never resolved. I came form work June 10th, 2024 and the lobby is flooded with what seems to be sewage water. As well as the power going out and spoiling all of my food

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Regarding The Woodlands apartment complex- ****************************************************** S in college station Tx-there have been at least 2 fights resulting in gunfire at the complex swimming pool w/in the past 12 months; May 21, 2023 & May 27, 2024 (2 nights ago).The complex management is well aware that nonresidents frequently use the pool facilities, yet they continue to ignore it & do nothing to put a stop to it. Putting aside the fact that private owners are paying HOA fees for the facilities & many, many Nonresidents continue to use the facilities, safety is my primary concern. We own unit 411 where my daughter lives & attends ********************. She was home two nights ago & heard the gunfire. She could have easily been injured by a stray bullet. Managements solution is just to completely close the swimming pool to everyone. initially, they said the pool would close at 6 PM when the leasing office closes, which is laughable, because all that tells people is that no one will be there after 6 PM to monitor who uses the pool. It baffles me that management was able to quickly get a system in place for parking. Cars are towed regularly if theyre not displaying a parking permit at the complex, yet twice in the past year, nonresidents have fought, destroyed property, started shooting guns,& nothing is done. No one is required to show a wristband or pass, theres no locked gate. My daughter stated that one time an employee walked around & just asked for apartment numbers. Wow, again, laughable,as if people cant throw out a random number. There was no verification done. I want to know WHEN an effective system is going to be put in place to not only maintain the safety of the complex residents, but also prevent these lowlife, trashy non-residents from abusing the property & risking other peoples lives. Is it going to take someone getting killed & a lawsuit on this corporation for something to be done? What exactly are you waiting for? I see the * rating w BBB; not surprised.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  A sprinkler pipe burst in my unit on Friday (5/24) in the middle of the night. Maintenance did immediately attempt to remedy this, but the entire downstairs was flooded with water up to our shins. No mold testing has been done, and I was told by the property manager that it would not be necessary since "mold is not an issue until it is visible." This is not true. Even if maintenance immediately started drying out the apartment, they declared today (5/28) that there was zero moisture, so there were still four days of dampness in the apartment, accompanied by 86 heat because our AC unit was not working. That is an ideal temperature for mold to grow in. We cannot even open the windows in the building to air it out. The paint is peeling off the walls, which is another sign of mold in the dry wall, but the property manager told me they are not testing for mold, rather simply repainting these walls. They are also not concerned about our defective AC unit.When I moved into the apartment, only about two weeks ago, I noticed water damage on the ceiling of my individual room. Additionally, there was sheet rock all over my bedroom, so The Hue didn't even clean in my room for my move in, and I have no explanation as to why this happened. When I submitted this complaint to corporate, it went to my property manager, and she is the one who has told me the only way to terminate my lease is by giving her my complaint which she said she will give to corporate. In responding to my bedroom issue, she lied and said it was in the condition the former tenant left it - my roommates know the former tenant left it clean but painters had come in and made the ****** am overall very disappointed in my experience here and I don't want any further health issues for me or my roommates. Mold can be invisible, but in her response, the property manager said they would only take action if mold became visible. I am unable to reach corporate to deal with anything directly.

• Initial Complaint

  05/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Had roommates who was harassing and bullying but the company would do nothing. Requested to move several times and they ignored it. Said they wouldnt do anything unless physical assault. Had to call police, nothing done. Has to end up moving back to ** and quit school to get away from roommates. They are not calling back or responding and my lease could not be broken. Having to pay rent on a place I no longer live in. The company has ignored all my request since September of 2023. My person Property was damaged from roommates but no one would help me. They allowed me to continue to be bullied and did no to help me. Contacted peak real estate and left a message but no return call.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hello, I am *********** an international student that came here this semester to study at *****I live at the clubhouse at the moment, I have been living here since February. It has been the worst experience of my life; they didn't even let me see where I was going to be staying or who I was going to stay with. I have dirty running water in the bathroom, smells and tastes bad which made my skin break out and makes me smell bad. My room is like right next to the entrance door for the building opening/closing that door makes loud noise and smashes hard unlike EVERY other door for the other buildings, I even recorded video proof of each door closing because the girls at the front desk didnt even want to believe me after complaining like 20 times, I can't nap anymore I can't study I can't do anything, sometimes I would be sleeping and it would wake me up because of how loud it is. It is COMPLETELY unacceptable and has honestly made me miserable; I have told them multiple times that this is not normal and that it is messing with me and they tell me they will check it out and never do anything because they dont want to pay money to fix it. The last problem I faced was with my electricity bill, I had other people living with me "temporarily " since I came here because their unit got flooded and apparently this whole time they weren't registered to the unit it was just me, so I was paying ridiculous bills $120 first month and $180 next month just by myself. I had to do the place's job for themselves and tell them that I might be getting the whole apartment's bill myself because they didn't figure that out themselves, but they did end up waiving my bill. I want someone who can help me cancel my contract with them, I do not want to stay here anymore nor have anything to do with this place because of how they treated me. I also got an RA job starting next month which requires me to move to the dorms and leave this place. Theres more stuff they have done i can email to u

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩