ComplaintsforPeakMade Real Estate

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am writing to formally address a series of concerns regarding the administration of renters insurance requirements and the level of customer service provided by your team, specifically relating to my daughter's residency at 27 North, which commenced two years ago in alignment with her academic tenure at *****************************. Despite adhering to all preliminary requirements, including the provision of renters insurance documentation prior to occupancy, a lapse in your administrative process has led to unwarranted charges and a notable deficiency in service resolution.To elucidate, shortly after my daughter's move-in, we were erroneously notified of an apparent omission of renters insurance documentationa claim that was contradicted by a staff member's recollection of the submission. To rectify this misunderstanding, I resubmitted the requisite proof, for which I possess email confirmation. Despite this, it was later discovered that a monthly fee of $15.00 for renters insurance has been unjustly levied against us for an extended period.Upon addressing this issue with your office, I was assured of a managerial follow-up, which, regrettably, has not been forthcoming. This series of events not only highlights a significant oversight in administrative diligence but also underscores a concerning lack of accountability and responsiveness from your management team.I request a thorough investigation into these charges, accompanied by an immediate rectification of the billing inaccuracies and a formal apology for the inconvenience and financial imposition inflicted upon us. Furthermore, I seek assurance of improved communication and administrative processes to prevent recurrence of such oversights.I trust this matter will receive the attention it duly warrants, and I anticipate a prompt and satisfactory resolution. I would like this issue resolved, and this is why I am escalating my complaint to relevant regulatory body.

• Initial Complaint

  04/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This company owns the apartments where I live. They charge some of the highest rent in our city. They charge me $150/month to park in their parking garage. At least 10 days per month, The other residents have parties and invite their friends to park in the garage. This not only means that I have nowhere to park my car, but these partygoers smash liquor bottles in the garage. I've had to replace 3 tires because of this. I have not gotten so much as an apology for the action. I put in work orders for the appliances here not working and in 7 months, nothing has been repaired. There is constant piles of animal f**** on the hallway floors that no one cleans. I've emailed and sent messages through the customer portal, I called the office number and did not get replies. I've been charged for utilities multiple times in a month. I've paid the electricity bill for November three times and am still being charged. I have to pay an amenity fee because I have 2 of 4 bedrooms in the apartment. Rooms 1 and 4 are supposedly bigger than rooms 2 and 3. I'm assigned rooms 1 and 2. I pay $10 for the luxury of having the same room. The company constantly exports meaningless fees.I pay a $95 concierge fee and there is no concierge service here. I have many other complaints including a program called Flex. I was forced to join Flex to pay my rent because the company only accepted Flex and Cashiers checks for rent payments. Cashier checks are $30-$40 from local banks but Flex offers to debit my bank. this month, my rent was due July 1-5. I had arrangements to pay after the 3rd because I use my social security check to pay my rent. Flex began debiting my account on March 25. I was charged NSF fees. They debited me every 4 hours until my bank froze my account. Then I was threatened with eviction. I keep my rent payments a month ahead so that I can be late if I need to. Now I find out that extra payment is missing from my account.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My graduate student son, *********************, attends *************** in ******. He visited The Summit Apartments located at *******************************************************, to inquire about an apartment lease for May 2024-May 2025.Mid Feb 2024, he was quoted a rate for a 3 BR, York *********. Returning Feb. 26, 2024, he was notified there were no York's available to lease.He was then directed to a 4 BR apartment, the Madison ********* for $675/month. On 2/28/24, ***** had online website issues to submit the application; "It seems you are a robot, please try submitting the form once again by selecting verification field." On 3/1/24, ***** went back to the online website. He noticed the paperwork for the rental property was now $730/month.I spoke with the property manager, ******* ******* (I believe that was her last name), about the difference in the fee of $55/month. She stated the apartments are a "tier based pricing system" and on 3/1/24 the price went up.I asked ******* to honor the pricing she quoted ***** and she declined. I contacted PeakMade ************* Line ************** and left a voicemail on 3/3/24 about the difficulty with their website AND they also have the price listed as $675/month on their website.My message was ***** was quoted $675/month for the Madison ********* but when it came time to sign the lease, the price was increased to $730/month.The website for the Summit apartment (PeakMade) complex still showed on 3/3/24, $675/month. I have a video to upload, but can only upload photos to your website, showing their website pricing on March 3 as $675.After my phone call the apt website was updated to the $730/month. Regardless, they quoted to my son AND posted one price and then when it came time to sign the lease it was higher.This action appears as deceptive advertising and is a fraudulent business practice all in order for PeakMade to take advantage and earn more profit. I would expect this business to honor the price quoted AND posted on their website.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My son and I signed a lease at TheJunction at IronHorse from 8/15/22-7/31/23. We received notice reminders to renew in May 2023 stating that if we did not renew by June 1st, the apartment would be available for others to rent. They actually bullied my son and scared him into signing something but I never counter signed and it was never executed. We did not renew and had several conversations with them where they made it very clear that they could not hold it for us and they were required by law to rent to the next person who came along and couldn't give us time to sort some things out. Eventually, we decided not to renew. In mid-June, my son went to the apartment, spoke with the office staff and explained that he was moving out. He asked if anything was needed and was told that they had all they needed and he should just return the key. When he left to catch an early flight, the office was closed and he left the key with his roommate who returned in the next few days. Then at the end of the lease, we were sent a statement that we did owed an additional month ($749) since we only gave notice on Jun 27th. We immediately called and wrote emails asking to explain and got no response. Then today, we received a call from collection agency. They are claiming that lease terms stated we needed to give written notice and we failed to do so. That *** be the case, but that was not otherwise clear in the communications (in person, over the phone or via email) and we received no response to our request for explanation at the time (Julye 2023). They took advantage of my son being a student, were not responsive and just fell back to impersonal collection agency. This is now how to treat people. We were also charged for cleaning fees which we had no way to verify or contest - though we agreed to pay those while we contested the additional month.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  **********************************************On 02/08 the maintenance team entered my apartment to replace the thermostat. My dog remained locked in our bedroom with my girlfriend the ENTIRE time. They proceeded with the replacement and never told us anything was wrong. On 02/09, our thermostat was malfunctioning, so maintenance needed to come back to our unit. ******, the maintenance supervisor approached my girlfriend AND our dog in the parking lot that morning, when he stated he would be up to the unit in about an hour. Again, the repair took place, our dog was locked in the bedroom, and we were never told anything. On 02/13, after management was gone for the day, we received a 10-day notice to remove our dog for the premises for a "incident between maintenance and our dog." When I sat down with ****, the property manager, he explained that my dog "bit" the maintenance supervisor when he was changing the thermostat. The same maintenance supervisor that had approached my girlfriend AND dog the day AFTER this alleged incident. We were given no options but to get rid of our dog or sublease our apartment. When I told ********** felt this was retaliation for a report we had filed weeks prior for an aggressive dog that attacked my dog, I was told "Okay, you can sublease your unit them." Which I happen to have on recording.... **** was extremely hostile and disrespectful. Since this incident, I have had to move (incurring double rent for March, hence the refund I'm requesting) pay a new deposit ($300), and various moving expenses, all totaling nearly $3,000. The fact that I have spent this much due to a false story fabricated against us is despicable. I believe ******* should reimburse me for March rent ($1,217) at their community as they were negligent every step of the way (no formal reports were written until AFTER I asked for them, no one sought medical attention, no 30-day notice ever served to us).

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Absolutely disappointed with my experience at ********** in *****, **. I moved in with high hopes, only to find myself matched with a roommate completely incompatible with my lifestyle. Despite clearly stating my preference for a non-smoking roommate during the application process, I was paired with a heavy smoker, making my living situation unbearable. It's evident that the management lacks attention to detail and fails miserably in their roommate matching process. The lack of consideration for tenants' preferences is appalling and reflects poorly on their professionalism. They NEVER reply to your email if you want to communicate with them. The ongoing WiFi issues in this place are beyond frustrating. It's mind-boggling how a supposedly modern apartment complex can't seem to maintain a stable internet connection. And don't get me started on how long it takes them to address the problem a whole week! In today's world, reliable internet is a necessity, not a luxury. They couldn't care less about the basic needs and preferences of their tenants. In addition, mold and cockroaches are everywhere. Save yourself the trouble and avoid this place if you value your peace of mind and well-being.

• Initial Complaint

  03/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Im a service member and I signed a student apartment lease at ********** student housing. I never took the key or moved in into the apartment, so I was told at the front office that I would need someone else to take up my lease or they are going to help me find someone to take it up. Couple of months after they reported to pro collection on my credit report.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My name is **************************, ID #*******, a current student of ************************. The **************************** of ****, send me your link to make the complaint. I lived at the Clubhouse Apartments building 2, apartment 213A from August 2021 until July 2023. They told me they would give me my refund deposit of $565.00 60 days later after my lease ended, which was on July 25th 2023. I have been calling and sending emails to them since September 2023 until now, and no one can give me an answer of where the check is. The last and only answer they gave me was that they send the check to the **** of ************************, and the office of **** already informed me that the check is not there, I need my check as soon as possible with a current date. I really appreciate your help because it's already been 5 months and no one has been able to give and effective answer and above all, I was always up to date with my rent payments.Thank you!

  Business response

  02/01/2024

  Hello, 

  This property is now managed by ********. You will need to reach out to them to further resolve this matter. 

  Customer response

  02/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ***************** is not giving me a way to pay my rent, and then charging me for a bunch of late fees. When I have been telling them for 5 months as of now 1/2/2024. That the website is not working and the automatic withdrawal has not been working since September. And now they are trying to say to have to pay almost 300 in late fees.

  Business response

  03/11/2024

  ********* - Thank you for reaching out. Upon transition of any of our communities into our portfolio, we do experience some down time to setting up our resident portal for maintenance requests and online payments, but typically is up and running within ***** days. It seems that this issue has been resolved - our website is ************************************* and the resident portal can be accessed under the residents page or directly by going to ****************************************. If you experience any issues accessing either, please let us know at ***************************************.

  Thanks!

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  The ***************** in *********** ******* has taken it upon themselves, to give a notice on December 1, 2023 that I HAVE to renew my lease by 12/14/2023, or it will be put on market to be sold to someone else; EVEN though my lease is not over until 07/2024. I feel as if this illegal and something needs to be done.

  Business response

  03/11/2024

  ******* - Thank you for reaching out regarding your experience at Canopy. We recognize that our team could have communicated earlier and better what our options are regarding the renewal of your lease. At our student communities, we open leasing to incoming residents at the beginning of each new year to accommodate the the cycle of our customer needs. We prioritize having our current resident retain their space and encourage early renewing to avoid any issues once we begin new leasing and room placements. We have shared your feedback with our local team and our Learning and Development team to hopefully work on better communicating this to our residents. If you have any current outstanding issues or any further feedback, feel free to send us a note to *************************************** so we can help. Thanks!

  Customer response

  03/12/2024

   
  Complaint: 21009318
  
  I am rejecting this response because: An investigation needs to take place at Canopy Apartments. I was harassed by the agents at this location. I live in this complex and should be just as comfortable coming into the front office for any questions or concerns and have them met with RESPECT and care from Canopy leasing agents, like anyone else. In the ONLY 5 months that I have lived here, I have had BLACK MOLD in BOTH rooms, unit hot water heater broken, and have been hung up on by the complex MANAGER for trying to understand Canopy policies. I have also had 3 quarterly checks for my apartment since OCTOBER. And an alarm system that was not connected, but still sounding off at random times. And anytime that I reach out to the leasing office, I NEVER receive responses back. Take a look at the ****** reviews,A LOT of residents are unhappy with the way the complex is being ran. Something needs to be done! 
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩