Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a premier subscription from **** on 9/2/24. The **** subscription costs $20 per year and you receive free express shipping (2 days) for any purchases over $50. I received this email from **** on 2/25/25: "Changes to your **** Premier subscription We want to give you a heads-up about some changes to your **** Premier Subscription.Starting 24/03/25, the delivery timeframe for your ASOS Premier orders will increase from within 2 working days of placing your order, to within 2 to 3 working days of placing your order. If you live in *******, you will no longer receive next working day delivery.Full details of the new shipping timeframes and cut off times are available in the updated Premier Ts&Cs here see heading Availability.If as a result of these changes you want to cancel your Premier subscription, we understand just contact customer care by no later than 24/03/25, in which case we will provide you with a pro-rata refund of the Premier Subscription fee you paid, calculated from the date of cancellation to the original end date of your subscription. Thanks,The ASOS Team"I did not mind the slight change in the increase to 2-3 business days for express delivery. Now I come to find that there is also a change that you must spend $100 for free express delivery, instead of the promised $50. This was not something I was aware of. I would have cancelled my subscription if that information had been provided. Apparently they shut down their US warehouse and now exclusively ship from the ** and that changes it to $100. Again, I was never informed on this. I reached out to customer service and received no help whatsoever and if felt like the service *** was trying to gaslight me. I attached a PDF of our conversation. As a customer who has spent thousands and thousands over the years at ****. This shady behavior and not giving customers the full details is really unacceptable.

  Business Response

  Date: 04/17/2025

  Hello, **** has looked into this and have reached out to the customer direct via their **** registered email address to get this resolved. Thanks, ****.

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two large orders with ASOS.com totaling over $3,600, ordering multiple sizes of a few dress styles to try on for an event. I returned 13 of the 15 items and kept only two.I was later billed $278.32 in customs/duties by *****, which was never clearly disclosed at checkout. ****'s own website stated at the time:Orders over $800 USD wont be charged customs or import fees.That statement is factually incorrect. In reality, U.S. orders under $800 are typically exempt. **** has since acknowledged this error, but it was not corrected at the time I placed my orders.Additionally, their checkout process included no warnings about international duties for U.S. customerseven though part of the order shipped from the ******* has refused to take responsibility for the charge and has directed me to contact ***** instead. I have done so and am now submitting this complaint in hopes of holding **** accountable for the lack of transparency and incorrect customs guidance that led to this unexpected financial burden.

  Business Response

  Date: 03/28/2025

  Hello. ASOS outlines the following on it's help pages: 'US customs rules state that imports with a total combined value of $800 per person, per day, are not subject to customs duties.' This means that any orders placed with ASOS over ****** USD may be subject to customs payments in line with the rules set out by the *********************. As this customer's order is ******* USD, this means that their order is above the threshold of ****** USD and customs duties have been applied to their order correctly. The customer has now been contacted about this and we deem this case to be closed. Thanks
  

  Customer Answer

  Date: 03/30/2025

   
  Complaint: 23126098
  
  I am rejecting this response because:

  ASOS has responded, but I am not satisfied with the outcome. While they explained their customs policy, they did not address the misleading language that originally appeared on their website at the time of my purchase:

  US customs rules state that imports with a total combined value of $800 per person, per day, are not subject to customs duties.
  

  This is ambiguous and lacks the clarity of their corrected language in follow-up emails (orders up to $800). Their website language did not make it clear that anything over $800 would incur customs charges.

  Additionally, no notice appeared at checkout, even though **** claims this is part of their process. I would have made a different decision had that notice been visible.
  

  I returned 13 of the 15 items ordered, and the final value of items kept was below the $800 threshold. Despite this, Ive been charged $278.32 in duties. I believe ASOS bears responsibility for the lack of transparency and misleading information that led to this situation.

  I am requesting either a reimbursement or a goodwill credit.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/31/2025

  Hello, 

  ASOS are sorry that the customer is unhappy with the outcome of her complaint.

  In line with the help page that we have attached to this reply, if the customer has any unexpected charges or have questions about possible fees, contact your local customs office for more information. As the customer has places orders over the value of $3000 they would indeed be subject to custom charges. Please note that **** have no control of customs and this isn't a payment that we receive but rather the local customs office, as such the customer will need to reach out to her local customs office for help claiming back the funds for the returned items. 

  We would note that the customer did not follow ASOS internal resolution process or exhaust the ASOS complaint handling process prior to referring the dispute on the BBB platform. ASOS.com considers this matter closed.  

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items from them had next day shipping shipping was delayed for whatever reason second half of my package was delivered late and stolen they told me I had insurance the insurance website did not work I called to no avail still waiting on call back reached out to asos they originally told me the items I got were no longer in stock so couldnt get a replacement so would issue a refund just wait 24 hours for refund receipt instead I received and email saying account is deactivated and I will not be getting a refund and now can no longer access my account to get the chat messages

  Business Response

  Date: 03/11/2025

  **** have looked into this and can confirm to the customer to dispute any lost funds, we recommend them to contact their payment provider directly. Their payment provider will be in touch with?ASOS?and?they'll be able to provide information to them regarding the account to support?their investigations. The payment provider may issue a repayment to you but please be aware that **** has no?responsibility for any decision made by a payment provider. ? 
  
  

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23047232
  
  I am rejecting this response because: I was told one thing in the chat that was not upheld then blocked so I could  no longer access  proof I would also like a transcript of that chat so I can send it to the financial institution 
  
  Sincerely,
  
  Dieshimain Claiborne

  Business Response

  Date: 03/12/2025

  If the customer wishes to access their data or previous transcripts, they'll need to request a Data Subject Access Request. With regards to their claim, we agree to the decision made and will be keeping their account closed. If they wish to dispute the funds further, they'll need to reach out to their payment provider. 

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23047232
  
  I am rejecting this response because: how would I do that every time I try to email asos they tell me Im emailing the wrong department and to email the right department you need to be logged in
  
  Sincerely,
  
  Dieshimain Claiborne

• Initial Complaint

  Date:03/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased 3 items from this website this year. I read their website guidelines regarding customs, but while my order was being delivered I received a notification about my items being charged for customs/ duty. As per their website: Orders to ****** may be subject to customs duty, sales tax and handling charges.Orders under CAD $150 and are not subject to customs duties, but may still be subject to sales tax and handling ******* recognition of these additional charges, we offer a 15% discount code for orders to ******. Follow this link for more information on the 15% off code for Canadian customers.The order I made was under $150.00 I got charged nearly $60.00 in duties. I contacted their customer service, they acknowledged my order was under the $150.00, they had advised they would look into it. 2 weeks later, there was no follow up. I followed up with their poor customer service if you can call it that (its just chat room). They said they had some major tech issue. They asked to get in contact with them later, I contacted them not once but three times regarding this issue. I am done with their bs. You are supposed to contact me regarding this issue as they advised. So far no resolution in sight. Buyers beware, customer service is non-existence for this company. And they do not go by their word based from this experience. I would definitely not recommend to purchase from this website, based on their poor customer service experience. I would like a refund for being charged for the customs charges. For furture references, customs may apply should be indicated on the website at the time of purchase.

  Business Response

  Date: 03/17/2025

  **** has reached out to the Customer about their custom charges to help and assist with their query. **** asks the Customer to check their emails for our update. 

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive placed 2 orders with **** within the last month and unfortunately both packages arrived with items missing from them (3 items total out of 5). I have took pictures and asked the customer service about a possible solution and if anything could be done in general. Most of the items I ordered were out of stock because they were final sale so I had to opt for a refund option only when offered. A couple days after that I was contacted by **** stating that they detected fraud and the account would be banned. I would like to ask for reconsideration of the ban and would be happy to provide any supporting documentation on my end such as a mail claim, police report, etc. Thank you in advance for your understanding and reply

  Business Response

  Date: 02/21/2025

  Hello. Thanks for raising this to us. The customer's account was closed by **** following a missing item claim in line with the Terms and Conditions outlined on the **** website - ******************************************************************************. The customer would have agreed to these terms at the point of checkout. They have been informed of this via ****' email channels. As this has been communicated to the customer, we deem this case to be closed on this platform. Thanks

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22966220
  
  I am rejecting this response because:
  
  Hello! Thank you for your quick response. I did receive a response from a customer support team but it was an automatic response just stating that my account will remain closed. I was following your fair use policy within the **** terms and conditions and would like to be given an opportunity to prove that. Thank you in advance 

   

  Sincerely,
  
  ******** *******

  Business Response

  Date: 02/21/2025

  Hello. Thanks for coming back to us on this. The customer has since been informed by the Customer Escalations team that their account will remain closed in line with the Terms and Conditions on our website and has been advised on how to return and dispute any lost funds. **** outlines the potential for freezing and closing accounts in their Terms and Conditions and these would have been agreed to at the point of checkout. As the customer's account will remain closed following a recent review, we consider this case to be closed on this platform. Thanks 

• Initial Complaint

  Date:02/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with ****. Shortly after, I realized that my shipping address needed to be changed. Since the order had not yet shipped, I immediately contacted the company to either update my address or cancel the order.Despite multiple requests, the company refused to assist, stating that I would need to wait for the shipping carrier to update the address after the package was shipped. However, this process is not feasible for me, as I travel frequently and cannot rely on the carrier to make the change in time. Since the order was still in the companys possession, they had full control to cancel it, yet they refused to do so. They then refused to give me the tracking details. I find this to be unacceptable business practicea company should not force a customer into an unwanted shipment when they have the ability to cancel. Their lack of customer service and unwillingness to accommodate a reasonable request has been extremely frustrating.

  Business Response

  Date: 02/19/2025

  Hello, **** have reached out to the customer via their **** registered email address and will resolve this directly with the customer. Thanks, ****.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22956409
  
  I am rejecting this response because:

  I have been repeatedly told that nothing can be done to update the shipping address, yet the package has not even left your facility. Instead of making a simple correction now, ASOS is choosing to ship it anyway, only to have it returned to senderwhich is completely illogical, wasteful, and irresponsible.
  A return to sender is an entirely avoidable waste of resources. **** has the ability to stop or change this shipment before it even leaves, yet instead, you are choosing a more expensive, inefficient, and environmentally harmful route. This practice directly contradicts any commitment **** claims to have toward sustainability.
  Moreover, the fact that **** refuses to take accountability and instead blames customers for an issue that could be easily fixed further highlights the lack of care this company has for its shoppers. A simple update before dispatch is a basic level of customer service, yet **** is deliberately choosing not to provide it.
  I am once again requesting that you either update the shipping address before the package leaves your facility or cancel the order entirely. There is absolutely no justification for refusing to take these simple steps.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 02/20/2025

  **** are unable to make changes to an order once it has been placed. If a customer has made a mistake, the customer can cancel the order and re-order with the correct details. Cancellation periods are up to 15 minutes for Express Delivery and 60 minutes for Standard and this is advised on ****'s help pages and in order confirmation emails. **** are unable to make amendments after this time as the order will have processed. Due to this **** will try everything to see if the parcel can be returned and not delivered after dispatch. **** advise customers to ensure all details are correct before placing orders and to review confirmation emails to ensure information is correct as then the order can be cancelled within the timeframe if something is not correct.

  Customer Answer

  Date: 03/16/2025

   
  Complaint: 22956409
  
  I am rejecting this response because: 

  Order No.: ********* Order date: Feb 17, 2025 I am filing this complaint against **** due to their failure to issue a refund as promised. I made a return to ****, which they confirmed they received. They also assured me that a refund would be processed. However, it has been nearly a month, and I have yet to receive my refund. I have contacted **** customer service multiple times, but I keep receiving generic responses that do not resolve the issue. I was told the refund would be processed, yet I still have not received my money. This delay is unacceptable, and ASOS has not provided any reasonable explanation for it. I am requesting immediate action to process my refund as originally promised. If ASOS cannot provide the refund promptly, I would like a clear explanation and resolution.

  
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 03/17/2025

  **** has checked the order and can see they were refunded on the 20th of February 2025. **** advises they check their emails for the refund email which was sent on this date to confirm their refund details. 

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is refusing to refund my money. I havr proof the received the orders back, but instead of them refunded me all of my money they only refunded a portion. The product was returned in good condition with nothing wrong with it, and this is all due to improper size.

  Business Response

  Date: 02/11/2025

  Hello, Can we ask that the customer expands on their comments regarding being refunded for a portion of their order. I can see that they have returned two order and the items in each order have already been refunded. Once we have the additional information then ASOS will be able to investigate this further. 

  Customer Answer

  Date: 02/11/2025

  You ( ASOS) are withholding money that is owed to me. The message between myself and the customer service agent indicates that. I paid for the product and shipping and the product was unsatisfactory due to me using there system for sizing. As you can see you received your product back in perfect condition and instead of you refunding the full amount (the product and shipping fee) this is deceptive business practice. I would like my shipping fees refunded in full which actually comes out to *****. If you need any additional information I would be happy to hop on a call to further explain. 
  

  kind regards 

  Business Response

  Date: 02/13/2025

  Hi ASOS have looked into this and can confirm that the item has been returned and refunded. The customer is asking for a refund for the delivery however the order was delivered on time and estimated. Due to this, **** will not be refunding the original delivery charge as the customer got the delivery service selected and paid for.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22922328
  
  I am rejecting this response because: this is not a policy and I do not have the item and I should not be paying for an item I dont not have. Again this is a deceptive business practice which can and is punishable by law.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/15/2025

  Hello, **** have reviewed this case and have decided to issue the customer with a refund for her Delivery Charges. We can confirm that we have issued a refund of $7.44 for each order and the customer will receive a combined refund of $14.88 to her original Payment Method within the next 10 working days. If the customer hasn't received a refund by this time, we ask that she reaches out to her bank for help locating the funds. ASOS.com considers this matter closed. 

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for 3 North Face Jackets for my ********** on 1/12. Package arrived on 1/15. To my ************************** I received a pair of **** Air Force 1 Low in a 11W instead of the jackets. You know how furious I was? I contacted customer support the following day & explained my situation. She apologized & assured me that I would receive my money back if I sent back the wrong item (sneakers). She issued me a return label. She also mentioned that she would process a refund now for 2 jackets for some reason and the 3rd one would be refunded once the sneakers were delivered. The following day I receive an email saying my account was banned. Very odd. Literally for no reason. I replied back asking for a reason why and I was fed with an automated script. I replied mentioning that the ban does not phase me but I expect my refund once my return is delivered. Fast forward almost 3 weeks now & still no refund. I just spoke to an agent today (2/5) who said "we don't have any details" and to "contact your payment provider". What?! First, I had to deal with the frustration of receiving a completely different item due to the incompetence of your workers & now you guys are scamming me out of my money? I did some research on what to do & I found out you guys are notorious for doing this. Something happens where you guys are at fault and you block/ban communication with the customer. I've read hundreds of complaints about the same issue I'm facing and instead of owning up to the mistakes you guys consistently make, you guys are essentially defrauding hundreds of customers. This is unheard of. I'm expecting a full refund of $1,077.87 processed immediately before I escalate this further because what you guys are doing is not just immoral but illegal. I expect the next reply to this complaint to be a real apology and a processed refund. I have all documented proof of conversations, pictures of wrong item received, weight of the packages & more.

  Business Response

  Date: 02/07/2025

  The customer placed an order with ********************** and had claimed that two items were missing. **** investigated this matter with the help of ************* Care team. **** disputes the veracity of this claim from the customer, and has decided not to refund the customer. The customer has been advised of this by email and **** has closed this account. **** are not obliged to reveal our internal policies and procedures and providing exact reasoning to a public platform will do that. **** considers this matter closed.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22902619
  
  I am rejecting this response because:
  
  I never claimed I received two missing items. I received the WRONG item.
  

  Business Response

  Date: 02/14/2025

  Hello. As this customer's account has been closed following a review, **** won't be looking to refund their claim on this occasion. The customer has been advised that they can dispute any lost funds with their payment provider. As this is the case, we deem this case to be closed and won't be looking into this any further. Thanks, ****

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22902619
  
  I am rejecting this response because:
  
  

  You guys are thieves. ***************

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly mother purchased a e voucher in the dollar amount of $150 on December 24, 2024. I went through all the steps necessary to redeem it. It wouldn't show up in my **** account. I was forced to go to " customer care " chat, which is a joke. I spent two hours on chat, they acknowledged that they could see it had been purchased, that there was no error code, and that it was not in my account. They refused to do anything about it unless my mother contacted them herself. She is NOT tech savvy. I explained this to them and asked why they couldn't issue another voucher or enable me in any way to redeem the money that my mother paid them

  Business Response

  Date: 01/14/2025

  Hello, **** have reached out to the customer via email and will resolve this on our end with the customer. Thanks, ****.

  Customer Answer

  Date: 01/14/2025

  I'm not sure what else you guys need? This email says action needed,  but it doesn't specify what or why.  What action? I need an actual response from a person, not a robot.

  Business Response

  Date: 01/16/2025

  **** has checked this further and can see that the Escalations team reached out to the customer on 14th January 2025 to let them know that their voucher code was being input into their account slightly incorrectly. They also advised how to best input the code into your account. **** can see that the voucher has now been added to the customer's account as normal and is ready to be redeemed on an upcoming order. This can be found in the customer's 'Gift Cards and Vouchers' tab. We now deem this case to be resolved and closed on our end. 

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* C ******

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i received an email from **** stating that my account had been banned due to suspicious activity. ive tried to reach out plenty of times and have not received a response. i would like to resolve this issue peacefully between asos and myself. id like the opportunity to clear somethings up and resolve the issue. please can i get someone from **** to contact me.

  Business Response

  Date: 01/10/2025

  **** have reviewed this complaint and can see that our Customer Escalations team have already been in touch with the customer today - 10th January 2025. As **** are already in contact, we would advise keeping all correspondence in one place and so would deem the BBB case to be closed.

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22791213
  
  I am rejecting this response because: I just want to know what will happen to me. My mental health has been greatly affected by this. Is my account being blocked the only thing thats going to happen? Does my account being banned mean that I am going to be in trouble with law enforcement or anything like that? Because I would much rather resolve this with Asos before it even gets to that point. I havent really been able to clear anything up. Please Asos, respond to my question. The Customer Escalation Team has not answered that question. Thank you ! 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/10/2025

  **** have provided the customer with the information surrounding their account closure via email and all information has been given. **** do not involve any third parties into our account closures, this will just mean the customer won't be able to shop with us again. As we've advised all we can, we would now deem this to be closed.