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Business Profile

Clothing

Pro-Direct Soccer US/Unipart Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased cleats for my son and they came a half size too big, so they sent the wrong size. Returned them the next day and also had to pay $14 to ship them back. It has been 3 weeks since they have received their item back and I have not been refunded for my purchase. I have emailed them and no response. Do not make a purchase from this company . Buyer beware!

  • Initial Complaint

    Date:07/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed an order #********* on their website on July 10th.The original delivery date is July 16th and then it changes to July 18th.The shipping status says arrived at shipping partner facility on July 14th and has not been updated ever since.I tried to call shipper DHL eCommerce and they couldn't provide me with helpful information.I emailed pro-direct twice without getting any replies.I seek either delivery or refund.

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i returned my order through ***** tracking showed its delivered on 05/06, i emailed them on 05/16 asking about refund status, they replied to me after 16 hours (most of it is at night time) saying they didn't receive it, and claimed that they searched the entire warehouse. I find it very hard to believe, especially with other similar complaints in here. i even spent money to be their their lifetime elite club member to save in the long run, since i knew i would spent a lot money on their site, its very disappointing to find out that this company is a *************

  • Initial Complaint

    Date:03/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a pair of **** Phantom **** Elite cleats for my niece. This shoes are specifically made for women. Their website page for this product shows only one set of size, which turns out to be men's sizes. On top of that, the product page specifically recommends that women order a half size up based on the published sizes. Obviously, the cleats turned out to be too big for my niece. I tried to cancel the order before it shipped, but was told that it was too late and to not worry because I can always return the shoes when delivered. What they didn't tell me was that I had to pay $14.99 return shipping (note that I already paid $14.99 shipping fees when I purchased the cleats). So, even though it was the company's fault for not clarifying that published sizes for this women's shoes were men's sizes and even though the product page explicitly recommends the buyer to go up a half a size if ordering for women, I ended up paying shipping both ways and am out $30 due to reasons that were not fault (it was the seller that posted erroneous/misleading information on their website).

  • Initial Complaint

    Date:02/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has taken an unauthorized transaction out of my account of $55. I have never been on their account until now to investigate who they are. I have contacted my bank but they cant do anything until the transaction is not pending. I did contact the business and have not heard anything back.Please help me

  • Initial Complaint

    Date:01/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2023 we ordered a pair of 9.5 women's puma cleats. The package was delivered damaged and in the wrong size. We recieved a 9.5 men's cleat that did not appear new. We made a complaint and returned the shoes in its original package to the post office. They put a label on the box and mailed it. The business is refusing refund becauset the label was placed on the box and they are stating the shoes were worn when they were never worn and recieved in the condition they are showing. Hence why we made the complaint and return. As well they sent us a 9m5 mens shoe. They are lying and saying they sent the correct size as well as we wore the shoe. They were never worn! We also have no control of what happens to the item once we give it to the post office.

  • Initial Complaint

    Date:12/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered from this company for a few years. In the past they have been helpful and havent had issues . I have never been able to get a phone number so sometimes when I email them they can take a while to respond. I ordered my son a $300 pair of cleats recently in mens size 10 US. We got in and he wore two times and said they didnt feel right and were hurting his feet. I looked in size inside of cleat and it says size **** US. I emailed to complain because he cannot wear because they hurt his feet and they said a womans size **** is mens 10. They sent me the wrong item as I ordered a mens shoe. These do not fit the same and they will not do anything about it. I asked in email multiple times for someone to call me because I want this resolved and no one does and they quit responding to emails. I cannot do anything with these and they will not make it right.

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my son a soccer ball for his birthday. He filled it up and it will not hold air. He had not even used it yet. I contacted them to exchange or return and they do not offer exchanges. They are making us pay return shipping on a product that was defective when they sent it. They will not return my emails anymore and I even offered to send a video showing the ball not holding air.

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased cleats from this company for my son. They delivered us the wrong size cleat. There is no way to call them and they made me pay to ship it back after many emails. I paid for tracking on the product and **** confirmed delivery. They still said they didnt' receive it and they would not refund me the amount paid plus shipping even though they received product which I have proof. I am out the product, the cost of the product and additional shipping and they basically said not our problem.

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of cleats thru Pro Direct Soccer the end of August 2022 for $215.37. I returned them 9/7/22 per their instructions via ***** I purchased the tracking and insurance. After about 3 weeks I emailed them asking for the status. They said they do not have them that I should check with the ***** I did, and they confirmed the package was picked up by Pro Direct's courier 9/9/22 along with 109 other parcels. They provided me with confirmation along with a photo of the signature of the person who picked them up. I sent all this in and have heard nothing back for about 4 weeks. I've emailed them about 6 times from 2 different email addresses and they will not respond. They do not have a phone number, only customer service email at **************************************************** I have also filed a complaint with the *************************'s **************************** to inform them of this company and hope that they will pursue the matter.

Pro-Direct Soccer US/Unipart Logistics is NOT a BBB Accredited Business.

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