Business Profile

Computer Hardware

Sage Software

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sage Software's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

24 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/25/2026
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We spoke to an account manager about using their software to replace our existing Quickbooks for a small business. We were led to believe that the process would be easy and that they would transfer our data from Quickbooks to the Sage50 software. We encountered several difficulties and tried to get support, as we had already paid for a year's worth of accounting services. We sent several emails and made phone call attempts to get help and when there wasn't a response, we decided to cancel our account before it was even set up. We filled out the appropriate form and sent it to two different people. We have not received a refund and have called customer support several times with an open ticket #. It has been 21 days and we still cannot get an update on when we will receive our refund.
Business Response
Date: 08/28/2026
Sage 50 US Sales REMOVEDtalked to Lisa REMOVEDAugust 26, 2026, to explain refund processed.
Customer Answer
Date: 08/28/2026

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:08/22/2026
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I and my company (REMOVED) have for several years, used a purchased PERPETUAL version of Sage 50 Premium Accounting 2021. This year, Sage Software ILLEGALLY "EXPIRED" OUR PERPETUAL (i.e., NOT expirable) LICENSE (it is NOT a subscription), treating it as if it ware a twelve-month subscription from last year, BUT IT IS NOT AND HAS NEVER BEEN A SUBSCRIPTION. Sage Software has done this to us, to try to force us to pay over $1200.00 annually for a subscription to their latest software version. THAT IS FINANCIAL EXTORTION AND ACTIVE HARM TO ME AND MY COMPANY. It is ILLEGAL AND TORTUOUS CONDUCT, UNETHICAL BUSINESS PRACTICE, AND ACTIONABLE AS A CLASS ACTION SUIT. (Sage Software has done this same thing to MULTIPLE businesses while they were in the midst of still using their PERPETUAL older versions!) THIS EVIL AND ALTOGETHER GREEDY CONDUCT BY SAGE SOFTWARE MUST NOT BE TOLERATED.
Business Response
Date: 09/02/2026
Dear Better Business Bureau Representative,

Thank you for providing us with the opportunity to respond to this complaint.

Upon receiving the complaint, we made multiple attempts to contact the customer using the phone number and email address associated with their account. These outreach efforts included several phone calls and email communications; however, we were unsuccessful in reaching the customer and did not receive a response to any of our attempts.

At this time, we have been unable to establish direct communication with the customer to discuss their concerns, gather additional information, or work toward a resolution. We remain committed to addressing the matter and would welcome the opportunity to speak with the customer at their convenience.

Should the customer wish to continue the discussion, they may contact us directly so that we can review their concerns and determine an appropriate resolution.

Thank you for your time and consideration.
Customer Answer
Date: 09/02/2026

Complaint: 25192938

I am rejecting this response because:

Two individuals from Sage 50 contacted me while I was in the hospital with my wife, where I have been for the past week and a half. I have NOT been able to respond to the first, who left emails and voice messages with Prophecy House (Ms. REMOVED), but have emailed her this evening (9/2/2026) to request she call again, now that I am back in the office. As for the second individual, that person seems to have been from technical support, and they requested I uninstall and reinstall Prophecy House's accounting software, to see if that would resolve anything. I informed that latter individual that I would try to do that, but 1) I very much doubt doing so will resolve the illicit "expiration" of the accounting license, and 2) it would be a week or two before I would be able to test that on a backup machine. I have NOT yet been able to proceed with any such test, and it will yet be at least some days if not a week before it is possible.

SO, due to medical issues with my wife and being unavailable, and unable (so far) to proceed with any software re-installation on a backup machine to test what Sage 50's technical support are now suggesting, I REQUIRE MORE TIME (at least a week), and I have asked Ms. REMOVEDto call tomorrow (9/3) or Friday (9/4).

Sincerely,

REMOVED
Initial Complaint
Date:07/21/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased an accounting software we were not able to convert our files. We went back and forth with Sage to try and resolve the issue. We have requested a complete refund we have not received the refund.
Business Response
Date: 07/27/2026
Hello Teaslea,
I am sincerely sorry that you did not receive the level of service we strive to provide regarding Order 1009405975.
To address your concerns and work toward a resolution, a Senior Account Manager with REMOVEDfor Accountants U.S. has been attempting to reach you to discuss your experience and offer assistance. We would appreciate the opportunity to speak with you directly and ensure your concerns are fully addressed.
Please let us know the best phone number and a convenient time to reach you, or feel free to return the Senior Account Manager's call at your earliest convenience.
We value your feedback and appreciate the opportunity to make this right.
Customer Answer
Date: 07/30/2026

Complaint: 25071501

I am rejecting this response because: I did get a email from them claiming she tried to call we have received zero calls unless my phones are filtering as spam. However, I emailed her back let her know I never received any calls from her. As of 07-30-2026 still no refund just interest fees accumulating on my card.

Sincerely,

Teaslea REMOVED
Business Response
Date: 07/30/2026
Hello Teasla,
I reviewed the communication history associated with your Sage account and found that the Senior Account Manager has attempted to contact you by phone and email.
If those communications have not reached you, please let us know the best phone number and email address to use moving forward. We want to make sure we can connect with you and provide any assistance you may need.

Thank you, and I look forward to your response.
REMOVED
Customer Internal Note
07/24/2026 11:25:34 NAJOHNSON

Email sent to Teslea also copied NCA REMOVED. for visibility.

Hello Teaslea,

I hope you are doing well.
My name is REMOVEDwith the Sage Accountants Network.
I recently received a request regarding the cancellation of your Sage Accountants Network purchase and wanted to follow up. I attempted to reach you by phone but was unsuccessful.
I understand there may be concerns related to your recent purchase, and I would appreciate the opportunity to learn more about your experience and discuss the situation further.
When you have a moment, please let me know a convenient time to connect.
I look forward to speaking with you

Sincerely,
REMOVED
REMOVED, REMOVEDWinner
Sage North America
Email
REMOVED
Office (678)
280- 5000 or REMOVED

Technical Support Options
Link to chat with Sage Tech Support: CHAT LINK
Phone number to Tech Support: REMOVED
Portal Assistance Team REMOVEDor REMOVED

Register for an upcoming webcast to learn more today!
REMOVED

Connect with us:
REMOVED|
REMOVED
|
Instagram |
REMOVED
|
REMOVED
|
LinkedIn
|
Community
____________________
Customer Internal Note
07/23/2026 15:08:45 NAJOHNSON

BBB Complaint: Attempted contact receiving a busy signal when dialing out. I will attempt to email her to schedule additional time.

Correspondence Below:

MY RESPONSE:

Greetings All,
Per Shiekas direction, I reached out to the newly onboarded SAN partner to better understand the situation and see if there is an opportunity to retain the account.
Unfortunately, I was unable to reach REMOVED, as I am receiving a busy signal when attempting to call.
I will follow up via email to see if we can schedule some time to connect and discuss further.
Ill keep everyone updated on any progress or feedback I receive.

Sincerely,
REMOVED
REMOVED, REMOVEDfor REMOVEDWinner
Sage North America
Email REMOVED
Office REMOVEDor REMOVED

Technical Support Options

Link to chat with Sage Tech Support: CHAT LINK
Phone number to Tech Support: REMOVED
Portal Assistance Team REMOVEDor REMOVED

Register for an upcoming webcast to learn more today!
REMOVED
Connect with us:
REMOVED| REMOVED| Instagram | REMOVED| REMOVED| REMOVED| Community
Customer Answer
Date: 08/03/2026

Complaint: 25071501

I am rejecting this response because: I reached out via email no response. My card is accumulating interest each day the refund it not on the card. The software did not and will not convert with our Enterprise software. REMOVEDwas aware of this issue as well as our IT. It was not disclosed that they would not walk us through a proper conversion. They said they would do some for free then a charge on the rest. We had no issue doing them ourselves however after several weeks of trying it was not possible. We filled out the form that was required of us to receive the refund, followed by it would take 4 weeks. Again, please refund the monies due BTS as we are not and will not be using your software.

Sincerely,

Teaslea REMOVED
Initial Complaint
Date:06/18/2026
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a small business owner in REMOVEDand purchased AutoEntry credits from Sage based on representations made by the company that the credits would not expire while my subscription remained paused.Before purchasing, I specifically raised concerns because I was a new business with very few clients and did not want to spend a large amount of money on credits that I might not use quickly. During my onboarding discussions, I was assured that the credits would remain available and would not expire as long as I paid a monthly $5.00 fee which I did and have attached the invoices.Based on those representations, I purchased approximately $1,500 worth of credits. Sage's platform also stated that while a subscription was paused:"Credits will not expire""You can remain paused for as long as you wish"I relied on those statements when making my purchase decision and subsequently paid the monthly pause fee to preserve my credits.I currently have approximately REMOVEDunused credits remaining. Sage has now advised that all credits purchased before June 1, 2026, will expire on August 31, 2026, regardless of whether the subscription remains paused. Sage has also advised that refunds for unused credits are not REMOVEDcomplaint is not about Sage changing its policy going forward. My concern is that Sage is applying the new expiry policy to credits that were purchased under a previous policy that expressly stated the credits would not expire.I believe I reasonably relied on the representations made by Sage when I made the purchase and when I continued paying pause fees to preserve those credits. Had I known that the credits would later become subject to expiry, I would not have purchased such a large quantity of credits.I am seeking either:Grandfathering of the credits purchased under the previous policy so they do not expire; or Reimbursement for the unused credits purchased under the previous policy.
Business Response
Date: 06/24/2026
Hello,

Thank you for bringing this to our attention. Ive confirmed that Sales will be reaching out to REMOVEDand will be working with her moving forward.
Best regards,
REMOVED
Customer Answer
Date: 06/25/2026
Better Business Bureau:

I have reviewed the response made by the business regarding Complaint ID REMOVEDand have spoken with the representative who contacted me to discuss a resolution.
During a recorded telephone conversation with company representative REMOVEDon June 25, 2026, at 2:16 p.m. MDT, I was told the company would ensure I would not lose the value of my purchase. I was instructed to leave my account on pause, and I was told that the company would contact me in August. If I had not used the purchased credits by that time, I was advised that a full refund of the $1,500 purchase (REMOVEDcredits) would be processed.
The representative also stated, "Just because the policy change went into effect doesn't mean you're going to lose out on stuff that you paid for already."
I am accepting the company's proposed resolution based on these representations and the understanding that the company will honor the refund as described.

Sincerely,
REMOVED
Initial Complaint
Date:05/20/2026
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This issue with Sage 50 Professional accounting Desktop Software begin to occur after a 2026 update provided by the Sage company installed in February of 2026. The issue at hand is that although my software License is still valid, REMOVEDturned off any functionality of the software other than just reading and viewing the information before the update. Sage has attempted to extort money by forcing an annual subscription requirement to be able to use the software. That is like an imposed tax by a none-authorized authority, and one that I I was not asked permission of subscribing me to. It's like the REMOVEDealed British Stamp Act. They're forcing a subscription without asking, and unless they are paid an annual subscription fee at the tune of $700.00 plus upfront of $62.00 plus monthly with a 12 months locked-in commitment, they will not allow me to use the Software that I purchased, and own. The most recent conversation today, the Sage REMOVEDresentative said that although it was a purchased for desktop use, Sage now requires an annual subscription without which the software defaults to "read only" mode. According to the REMOVEDthere is no other way for me to be able to use the software. It is absurd. I don't need any of their none-accounting bells and whistles added by the subscription. I use a dedicated tax software, so even their tax tables updates are not the reason I purchased their Software through REMOVED. I purchased it to use the tracking and REMOVEDorting of financial transactions. The fact that they want $700.00 for stuff I don't need makes it extortion, or something along those lines such as data sequestering. I spent dozens of hours trying to trouble shoot the issue because they weren't answering their phones unless I had a "current subscription" which was the very same reason the software kept popping a window to call REMOVEDin order to update or authenticate a "subscription."
Business Response
Date: 05/26/2026
Attempted to contact the complainant on May 22, 2026, via phone; a voicemail was left.
Followed up by email on May 22, 2026, requesting availability for a callback.
The complainant responded on May 23, 2026, requesting a call on May 28, 2026.
Customer Answer
Date: 05/26/2026

Complaint: 24868214

I am rejecting this response because: The response was a none-response, which coupled with the voice message about how to better serve "you" suggested that Sage primary interest on the call is to upsell their online subscription, which suggests an entire disregard by them for the issue at hand.The problem Sage has is that they sold the shrink wrap at the Sage Store on REMOVEDnot as an "online subscription" software, but as a desktop software. NowSage programmed the 2026 update so that the Software will go into read only unless a cloud version of the software were active. That is similar to a REMOVEDmalware programmed by Sage itself to force purchase of their Cloud Software. I ought be able to use the software without the Cloud Subscription and without the Business Care Subscription, which they are trying to make seem like if they were the same subscription.

I will not become a victim of Sage's REMOVEDScam. The only solution that I will accept is for Sage to unlock my Desktop software so I can enter and if needed correct any data.

Sincerely,

Rom Day
Business Response
Date: 06/03/2026
Per attached receipt REMOVEDDay provided we confirmed REMOVEDDay's retail purchase was a subscription and to continue using the software he must renew the subscription. Offered to work with Sales for a discounted rate per below email sent to REMOVEDDay.
Hi Rom,

Thank you for sending over the invoice. After reviewing it,I can confirm that under the Shipped section in Items Ordered, it clearly states 'SAGE 50 PRO ACCOUNTING 2024 U.S. 1-USER 1-YEAR SUBSCRIPTION.' This is the only type of software we offer, and as part of our policy, subscriptions must be renewed annually for the software to continue working.

If you're interested, I'm more than happy to assist you with the renewal process or answer any questions you might have about your subscription. Just let me know how you'd like to proceed, and we can work together to ensure everything is set up smoothly for another year.

Looking forward to your reply!

REMOVED
Customer Service
Customer Answer
Date: 06/03/2026

Complaint: 24868214

I am rejecting this response because:

Sincerely,

Rom Day
Initial Complaint
Date:04/05/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May of 2025, I ordered a Sage product that cost around $973. Within a few days, I was unable to use the training that the purchase came with. I requested cancellation from Sage and later submitted a claim through the BBB and Sage cancelled the account and returned my money. Fast forward to April of 2026, I received a message that Sage will charge me $1,116.93 on May 2026 through my credit card. I was shocked because I had received an email last year with apologies, cancellation receipt, and return of my money. Now, they are gearing to charge my card and there is no way for me to cancel that action. I attempted to call multiple times and also email or login to cancel my card. All these attempts were fruitless. I am concerned that Sage will illegally renew a service that was cancelled in May of 2025. I would like the account to be permanently deleted and my credit card permanently removed from your system.
Business Response
Date: 04/07/2026
Hello REMOVED,
I have reviewed the account and can confirm the following:

The customer was not charged again. The notification received was the result of a clerical/system error related to an auto-renewal notice.
The account was successfully canceled in May 2025, and the original refund was processed at that time.
There is no active subscription, and no renewal or future charge will occur.
We have taken steps to ensure the account remains fully canceled and that no billing information will be used going forward. The Sales Manager will be contacting the customer today 4/7/26) to provide reassurance, confirm the resolution, and address their request regarding account closure and payment method removal.
Warm regards,
REMOVED
Initial Complaint
Date:02/16/2026
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new version of Sage 50 Premium Accounting about two years ago. The version I purchased came with a lifetime license but customer support has ended. Just shortly after customer support ended the REMOVEDwent into a read only state so I contacted REMOVEDa Retention Specialist at Sage and he verified that my version of Sage 50 Premium Accounting was a lifetime license and the only thing thats stopped is customer support which I do not need. I have a copy of the email from REMOVEDthat I referenced above.This is something that Sage has implemented into the software to force users to purchase new monthly or annual licenses. Ill I want is a patch or instructions to correct the software issue that again is a scam by Sage.
Business Response
Date: 02/18/2026
I attempted to call you earlier and also left a voicemail regarding the BBB complaint you submitted. Ive also sent an email so we can connect directly. Im currently waiting to hear back from you with a good date and time to discuss this further.
Id like the opportunity to review your Sage 50 Premium license details with you, including the information from the previous communication you received.
Once we connect, I can go through available options, next steps, and what we can do to help you regain access. Please reply with a convenient time for a callback, and I will reach out.
Customer Answer
Date: 02/19/2026

Complaint: 24531214

I am rejecting this response because:
I attempted to call Sage and also replied with the following email:
Mayla,

The following is a summary of what I sent to the BBB and what Ive been attempting to resolve with Sage since the last quarter of 2025 but all I get is a sales pitch.

I purchased a new version of Sage 50 Premium Accounting about two years ago. The version I purchased came with a lifetime license but customer support has ended. Just shortly after the customer support contract ended the REMOVEDwent into a read only state so after multiple attempts with Sage customer service I was able to contacted REMOVEDa Retention Specialist at Sage and he verified that my version of Sage 50 Premium Accounting was a lifetime license and the only thing thats stopped is customer support which I do not need. I have a copy of the email/statement from REMOVEDthat I referenced above. This is something that Sage has implemented into the software to force users to purchase new monthly or annual licenses. I simple want is a patch or instructions to correct the software issue that again is a scam by Sage.
Again, the solution to this situation is what I original purchase which is a lifetime license that won't go into a "read only" state.

Sincerely,

REMOVED
Business Response
Date: 02/19/2026
Left multiple voice messages 2/19/26 with callback phone number to discuss original subscription purchase of version 2022 and free update of version 2024. Would like to discuss options to get customer up and running again.
Customer Answer
Date: 02/19/2026

Complaint: 24531214

I am rejecting this response because:
Mayla,

I only received two voicemail messages from you today (2/19/26) regarding my original lifetime subscription purchase of version 2022 and I did call you back and also left you a voicemail message.

You will have to call me again or email me with instructions on how to correct the read only issue.
Sincerely,

REMOVED
Initial Complaint
Date:06/09/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER NUMBER: REMOVEDACCOUNT NUMBER: REMOVEDOn the 20th of May 2025, I spoke with a representative of Sage to obtain Sage 50 Accountant Edition with access included to the Sage Certification Program. I spoke with the Sage representative named Sage and explained that I needed the certification training to be included in the price. I explained that I wanted to learn about Sage and be able to use it before being able to offer to clients. Sage, the representative, offered the program and explained that the program he was offering to me included the access to the certification training.Within 6 days of purchasing the product, I noted that I in fact did NOT have access to the training and that it would be an additional cost. I sent an email to sage university on the 26 of May 2025 and explained what happened when I attempted to access the certification training. Sage University stated I did not have access. On the same day, 26th of May, 2025, I contacted my Sage REMOVEDSage REMOVEDvia email and explained the issue with my certification training missing. Sage stated that it must be an error and claimed that he would "escalate" the matter.Unfortunately, the matter has not been resolved and it's been two weeks. At this point, I do not trust Sage Software and I would like a refund of the $973.33. They show poor governance and a weak control environment.
Business Response
Date: 06/13/2025
Dear Clair,
Following up on your Sage 50 SAN cancellation / refund request. Im sorry we were unable to speak directly.
After multiple unsuccessful attempts to reach the you REMOVED, we are processing a full refund related to Claires Sage 50 SAN subscription for the amount of $911.00.
You will see a refund to the credit card used for the original purchase
3 5 business days after the refund has completed processing.
Following further investigation, Sage University has confirmed that the $979.33 charge is not associated with the courses you, REMOVEDbelieved you were billed for. Sage U training charges, which are included in the service plan were tied to the Sage 50 subscription. Due to failed contact attempts, a refund will be issued.
Please email or call me once you receive your refund so I can remove your credit card.

Id like to personally apologize for the inconvenience this issue has caused hope you find the right accounting solution to fit your needs.
Warm regards,

Customer Answer
Date: 06/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:04/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had previously started receiving unsolicited marketing emails to my secondary email (REMOVED) from sage. I have unsubscribed 5+ times and they have not taken me off their mailing list.
Business Response
Date: 04/11/2025
REMOVED,
You have been added to the global unsubscribe list and should not receive any further emails. My apologies for any inconvenience and frustration this may have caused.

Warm regards
Initial Complaint
Date:04/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the second time that Sage has done this to our small charity. They did not receive authorization to process a payment using our credit card. I was in negotiations with them, and they arbitrarily advanced the year on our credit card and took our money without authorization. I have been a primary caregiver for my 98-year-old mother who is facing life-threatening health issues. I requested that they hold off on this payment until the middle of April. They never did contact me back. Instead, they just took our money fraudulently. They have no heart and they have no ethics. This is fraudulent and deserves further investigation.
Business Response
Date: 04/11/2025
Hello REMOVED,
We have forwarded your issue to the correct department and are awaiting their response. We will be reaching out.
Warm regards,

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Sage Software is NOT a BBB Accredited Business.