Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

6,076 total complaints in the last 3 years.
2,494 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/27/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2 years ago I filed the same complain, my access to the Equifax app ************ wouldn't give me access even though I changed my password some 17 times at their request. After 3 BBB complaints they finally seemed to resolve this and I was even able to access my online account about 2 months ago. On 09/22 I needed to take the freeze off so I could purchase a mattress, I couldn't get in online so I called and they verbally confirmed me to remove the freeze. Last night, the 26th, I called back to have the freeze put back on and was put through the most humiliating experience, with questions I couldn't answer, like what credit cards had I paid off and what the monthly payments were, the name of the court I had a bankruptcy at in 2017, I mean it was Seattle WA court, I don't know what other type of name they were expecting and the cards I'd paid off were two years ago. Finally after more humiliation they put the freeze back on but I want my online access back! Someone in their tech department should be able to rectify this. I had to treat myself for anxiety and asthma last night. Please help! U don't want to go through this again!
Customer Answer
Date: 09/27/2024
I have not authorized anyone to act on my behalf and I have no relationship at all with Equifax. I have previously complained on this same issue to you but I believe that was two years ago. This is the same ugly problem about access to Equifax online access again.
Business Response
Date: 10/02/2024
October 2, 2024

******* *******
Better Business Bureau

Re: ******* ****** *******, Case # ********

Dear ******* *******,
Thank you for submitting ******* ****** ******* complaint on 09/30/2024 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate items reporting on the credit file.
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license with current address
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
******* ********
Your Equifax ************* Team

Customer Answer
Date: 10/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I have attached information that was previously requested during the original phone call with supervisor ***** and which allowed Equifax to refreeze my account which is half of what I wanted, the other half is for them to give me the online access back to my Equifax account so I can avoid all of this nonsense in the future. They obviously accepted this information, I don't know why they are asking for more when I've been verified for their system. I'm 69, disabled, I can't go out with out assistance and I really feel like I'm being emotionally tortured by the same people who let my information and that of others out on the dark web in the first place. Two yeas ago they corrected the mistake with my online access, up to two months ago I could log in but now I can't! Please make them fix this or my next action will have to be to my State ************************* this is ridiculous!

Sincerely,

******* Alicia ***********
Initial Complaint
Date:09/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It has almost been over 3 years and I still cannot login to my Equifax. I have spoken to numerous representatives and supervisors. Equifax tells me they fixed the issue numerous of times, but Im still unable to login. Ive attached the screenshot of the message I receive every time I try to login. I also attached a screenshot from Equifax on X formerly known as *******. This is very frustrating and stressful. Could someone who is very knowledgeable with issue help me from Equifax?
Customer Answer
Date: 09/27/2024
This is Summer ***** filing this complaint.
Business Response
Date: 10/07/2024
October 7, 2024

******* *******
Better Business Bureau

Re: ****** **** *****, Case # ********

Dear ******* *******,
Thank you for submitting ****** **** *****' complaint on 09/27/2024 through the BBB Complaint Portal. In their complaint, they indicated issues with their myEquifax online account.

We have completed the review of your online account at ******************************** and we are pleased to advise you that the blank file delivery issue you experienced has been resolved.
Please log in using the password associated with your myEquifax online account. If you do not remember your password, please select the "Need Help Signing In" link under the password field. This will allow you to do an account recovery and update your password if needed. If you experience any issues, please feel free to contact our consumer care department at ************ between 8:00am 12 am, 7 days per week.
We sincerely apologize for any inconvenience this issue may have caused.
Thank you for contacting Equifax,
Equifax Consumer Care Team

If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,
******* ********
Your Equifax ************* Team

Customer Answer
Date: 10/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Summer *****
Initial Complaint
Date:09/26/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This letter is a formal notice of my intent to pursue legal action against Equifax due to your organization's blatant disregard for timely responses. Addressing identity theft is distressing, and correcting false information on my credit profile has been a strenuous process. Despite my persistent efforts, extensive communication with fraudulent creditors, and repeated disputes of inaccurate entries, the issue remains ************* August 2024, I provided Equifax with comprehensive evidence proving the erroneous and unauthorized nature of the account on my ********************** file. This included a report from the ************************ (***), a detailed cover letter, and verifiable ID proof. **********************'s response merely claimed the creditors had verified the information as "accurate" without providing substantive evidence.I have repeatedly contacted Equifax, escalating my concerns to a supervisor in the fraud department. During our conversation, I requested the specific verification methods used by the creditor to confirm the account's accuracy. The supervisor failed to provide any contract or document bearing my signature, the only means of validating the account.I DEMAND IMMEDIATE ACTION TO REMOVE THIS INACCURACY. IF NO SATISFACTORY RESPONSE IS RECEIVED, I WILL PROCEED WITH LEGAL ACTION. Unverifiable Account - COMENITYCB/ULTA - Account Number: ****** - Date Opened: 08/2023
Customer Answer
Date: 09/27/2024
This is my clarification that no third party is involved in this complaint. I, ***** ********, am solely responsible for this complaint, please proceed with this.
Business Response
Date: 10/01/2024
October 1, 2024

******* *******
Better Business Bureau

Re: ***** ********, Case # ********

Dear ******* *******,
Thank you for submitting ***** ******** complaint on 09/30/2024 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were provided to the consumer on 09/02/2024.

If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

******* ********
Your Equifax ************* Team

Customer Answer
Date: 10/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:09/26/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day Equifax, my repeated request to correct these inaccuracies have been consistently ignored and is really frustrating and stressing me out it's taking a toll on my mental health. These errors that you keep on reporting on my credit is a grave violation of my rights as a consumer. My applications for new credit keeps getting denied because of your negligence holding back my dream of achieving financial freedom. Please see the attached file and act immediately. I want all the inaccurate information deleted on my credit report ASAP or I will be forced to take a more serious approach against you. Thanks
Customer Answer
Date: 09/27/2024
Hello, this is ******* ******, please take this complaint seriously - I sent it myself. There is erroneous information on my credit report which holds back my financial freedom as my new credit applications are getting denied because of it and has been extremely distressing on my part. I authorized the submission of this complaint by BBB on my behalf and I am requesting assistance from BBB. Please see enclosed details on my original complaint and the attached file. Thanks!
Business Response
Date: 09/30/2024
September 30, 2024

******* *******
Better Business Bureau

Re: ******* ******, Case # ********

Dear ******* *******,
Thank you for submitting ******* ****** complaint on 09/30/2024 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

******* ********
Your Equifax ************* Team

Customer Answer
Date: 10/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:09/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi my name is ******* ***** and i am submitting this complaint/dispute without any error or influence from a third party agency. Please see the following attached documentation and meet my requests in a timely fashion. Thank you for your timely compliance.
Business Response
Date: 10/01/2024
October 1, 2024

******* *******
Better Business Bureau

Re: ******* *****, Case # ********

Dear ******* *******,
Thank you for submitting ******* ******* complaint on 09/30/2024 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

******* ********
Your Equifax ************* Team
Initial Complaint
Date:09/26/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/26/24, I attempted to sign into ****************************** to temporarily remove the security freeze on my account, but didn't remember the password. So at 9am mst, I called at ************** to get a password reset. ******* answered the call and was discombobulated when I told her I didn't have data on my cell phone, so she couldn't text me a code to verify me. So instead she emailed me PW Reset 1 and I reset the password and then tried to sign in and got the Please give us a call screen. I called a total of 5 times for help, the final time asking for a supervisor, ******. ****** was unable to help. There is no "contact us", no email address, nothing other than a phone number to get help with and yet they cannot help.
Customer Answer
Date: 09/27/2024
No, I didn't authorize anyone to do anything regarding this complaint. I also realized after I sent the complaint in that I didn't address one other issue. In trying to get help in resetting my password, I received the Equifax Core Credit registration which I also didn't authorize. And because Equifax now thinks I registered for this, I will no longer have access to "...your six free annual Equifax credit reports through myEquifax." But the bigger issue is that I have no access to my own account to check it, looks for issues, remove or add a security freeze, etc and there is no recourse to allow for correction other than to call in again. After 5 calls yesterday morning, one in speaking with a supervisor, there is still no resolution to the issue nor a timeline to fix it.
Business Response
Date: 10/08/2024
October 1, 2024

******* *******
Better Business Bureau

Re: ****** *******, Case # ********

Dear ******* *******,

Thank you for submitting ****** ******* complaint on 09/27/2024 through the BBB Complaint Portal. In their complaint, they indicated issues with their myEquifax online account.

We have completed the review of your online account at ******************************** and we are pleased to advise you that the login issue you experienced has been resolved.

Please log in using the password associated with your MyEquifax online account. If you do not remember your password, please select the "Need Help Signing In" link under the password field. This will allow you to do an account recovery and update your password if needed. If you experience any issues, please feel free to contact our consumer care department at ************ between 8:00 am 12:00 am, 7 days per week.

We sincerely apologize for any inconvenience this issue may have caused.

Thank you for contacting Equifax,

Equifax Consumer Care Team

If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.
Customer Answer
Date: 10/13/2024

Complaint: 22344519

I am rejecting this response because: The issue is still the same. I go to ******************************, click on login for a personal account put in my email address as well as the password I changed it to the last time and get the "Please give us a call screen". So I went back to the login screen, and this time clicked on "Need help signing in" answered all the questions and got the same " Please give us a call screen". When I call in, I get the same run around. Nothing has changed and I still cannot reset a password or sign in.

Sincerely,

****** *******
Business Response
Date: 10/14/2024
Equifax, Inc
*****************************;
**********************

October 14, 2024]

******* *******
Better Business Bureau

Re: ****** *******, Case # ********

Dear ******* *******,
Thank you for submitting ****** Vogtmans complaint on 09/27/2024 through the BBB Complaint Portal. In their complaint, they indicated that there were issues with their myEquifax online account. .
One of our most important responsibilities is protecting their personal information. Before we are able to assist them with their Equifax credit file we have to verify their identity and address. So that we can process their request and verify their identity, please send a minimum of one item from each category list below:
Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form
* Current Driver's license
Current Address:
* Current Driver's license with current address
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
********* ******
Your Equifax ************* Team

Customer Answer
Date: 10/18/2024

Complaint: ********

My driver's license identifies who I am. I live with a family member so do not have a rental agreement or any utilities in my name to show the address. I am also retired, so no paystub. Also most of the bills are sent electronically, so the only thing I could find with my address that was actually mailed was my truck insurance renewal. I hope this suffices, otherwise the only thing I can think of is getting my driver's license updated with the new address.

Sincerely,

****** *******
Business Response
Date: 10/25/2024
October 25, 2024

******* *******
Better Business Bureau
Re: ****** *******, Case # ********
Dear ******* *******,
Thank you for submitting ****** ******* complaint on 09/27/2024 through the BBB Complaint Portal. In their complaint, they indicated [issues with their myEquifax online account.
We have completed the review of your online account at
******************************** and we are pleased to advise you that the login
issue you experienced has been resolved.
Please log in using the password associated with your myEquifax online
account. If you do not remember your password, please select the "Need
Help Signing In" link under the password field. This will allow you to
do an account recovery and update your password if needed. If you
experience any issues, please feel free to contact our consumer care
department at ************ between 8:00am 12 am, 7 days per week.
We sincerely apologize for any inconvenience this issue may have caused.
Thank you for contacting Equifax,
Equifax Consumer Care Team
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,
******* ********
Your Equifax ************* Team
Initial Complaint
Date:09/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**Consumer Name: ***** ******* Address: ****************************************************************************************** Phone: ************ Email: ************************** Social Security Number: *********** **Date**: 9/26/2024 **Subject**: Formal Complaint Against Merit Trust Credit Union, Equifax, TransUnion, and Experian for Multiple Violations of the Fair Credit Reporting Act (FCRA) Request for Deletion of Account #**** To Whom It May Concern,I, ***** *******, am filing a formal complaint against Merit Trust Credit Union, Equifax, **********, and Experian for multiple violations of the Fair Credit Reporting Act (FCRA) related to the reporting of my account with Merit Trust Credit Union (Account Number: #*****. Below is a detailed summary of the violations and the total amount of fines requested:### Violations and Inconsistent Reporting:1. **February 2022**: - **TransUnion** reported "unknown." - **Equifax** had no report.2. **March 2022**: - **TransUnion** reported "unknown." - **Equifax** reported "current."3. **October 2022**: - **TransUnion** reported "current." - **Equifax** reported "late."4. **December 2022**: - **TransUnion** reported "current." - **Equifax** reported "late."5. **July 2023**: - **TransUnion** reported "late." - **Equifax** reported "current."6. **January 2024**: - **TransUnion** reported "current." - **Equifax** reported "late."7. **April 2024**: - **TransUnion** reported "unknown." - **Equifax** reported "late."8. **Account Closure**: - **TransUnion** did not provide any information on when this account was closed. - **Equifax** listed the account as closed on **February 29, 2024**.### Payment History Discrepancies:1. **Last Payment**: - **TransUnion** reported my last payment as **August 1, 2024**. - **Equifax** reported it as **August 15, 2024**.2. **Late Payments**: - **TransUnion** reflected 30, 60, and 90 days late as **3, 4, and 7**, respectively.
Customer Answer
Date: 09/27/2024
Hello this complaint was filed on behalf of myself. I didnot use any third party or hire any body i i did this complaint my self as the company i have complained about has violated fcra laws and i want a fair remedy of getting this account removed from my credit file and i want to be compensated or this company fined $1000 per violation as laws require. my telephone number is 815.566.7476 and my email is [email protected] please contact me and file this complaint with your company
thank you
Kevin Chavers
Business Response
Date: 10/01/2024
October 1, 2024

Torothy Shumate
Better Business Bureau

Re: Kevin Chavers, Case # 22343763
Dear Torothy Shumate,
Thank you for submitting Kevin Chavers' complaint on 09/30/2024 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

Deborah Florence
Your Equifax Customer Care Team

Customer Answer
Date: 10/04/2024

Complaint: 22343763

I am rejecting this response because:

Sincerely,

Kevin Chavers
Business Response
Date: 10/07/2024
10/07/2024

Torothy Shumate
Better Business Bureau

Re: Kevin Chavers, Case # 22343763

Dear Torothy Shumate,
Thank you for submitting Kevin Chavers' rebuttal on 10/04/2024 through the BBB Complaint Portal.
Consumer’s can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.

Sincerely,
Deborah Florence
Your Equifax Customer Care Team
Initial Complaint
Date:09/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I discovered some fraudulent accounts on my ********************** report and took immediate action by filing a police report. I also submitted a complaint regarding identity theft to both the police and the ************************. Additionally, I informed Experian of these issues through certified mail, but they have not yet responded or removed the fraudulent entries from my report.
Customer Answer
Date: 09/26/2024
No I didnt hire a 3rd party source Im filing this complaint myself in regards of getting assistance from all 3 credit companies to get this fraudulent information off my report
Business Response
Date: 09/30/2024
September 30, 2024

******* *******
Better Business Bureau

Re: ******* ******, Case # ********
Dear ******* *******,
Thank you for submitting ******* ******** complaint on 09/27/2024. We were unable to locate a credit file in our database with the information provided by the consumer.
We were unable to locate a credit file for them for one of the following reasons:
They have not applied for credit recently,
They have not actively used credit in the past ten years, or
They have not lived in ***************** or have not been issued a U.S. Social Security Number.
We will need additional documents to verify their identity. Please provide their complete Name, Current Address, Social Security Number (SSN) and Date of Birth. We ask that the consumer please send copies of one item from each category below:
Category 1) (MUST contain their complete 9-digit SSN) IDENTIFICATION:
Pay stub with complete U.S. SSN
W-2 form with complete U.S. SSN
Valid Social Security Card
Category 2) (MUST contain a full mailing address) ADDRESS:
Driver's license
Rental/lease agreement or house deed
Pay stub with address
Utility bill with current service address.

Note: If they have moved within the last 6 months, this can be a former address.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
******* ********
Your Equifax ************* Team
Initial Complaint
Date:09/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have lost track of the countless disputes I have filed with Equifax. This is not my account. I did not open this account. I have no idea as to why it is reporting. Equifax has failed to provide me with any details regarding this account and why its on my credit report. Under FCRA laws this is illegal and this account must be removed.
Customer Answer
Date: 09/25/2024
Good evening,
There is no third party involved. I filed this complaint myself on my own behalf late this afternoon. There is no business or any other person if interest filing this complaint. Let me know if you have any more questions. Thanks in advance.
Business Response
Date: 09/30/2024
September 30, 2024

******* *******
Better Business Bureau

Re: ****** ********, Case # ********

Dear ******* *******,
Thank you for submitting ****** ******** complaint on 09/27/2024 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,

******* ********
Your Equifax ************* Team
Initial Complaint
Date:09/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
09/24/2024 ************************************************************************************************************************** Equifax Information Services, LLC P.O. ********************************* RE: Trafficking Block Request Dear *** or Madam:I am a victim of trafficking. The information listed below, which appears on my credit report, is the result of that trafficking.Account name: FAIR COLLECTIONS & OUTSOURCING Account number: ******* Please block this ********************** from my credit report within four business days, pursuant to section 605C of the Fair Credit Reporting Act Please send me notification of the actions taken. I appreciate your prompt attention to this matter.
Customer Answer
Date: 09/27/2024
i send this complaint in my self
Business Response
Date: 10/15/2024
Equifax, Inc
*****************************;
**********************

October 15, 2024
******* *******
Better Business Bureau

Re: ***** ********, Case # ********

Dear ******* *******,
Thank you for submitting ***** Ulyanovas complaint on 09/30/2024 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
Please provide the consumer with the following response.
We completed our review of your request to remove information from your Equifax credit file due to the information being the result of human trafficking.
Based on our review of your request and accompanying documents, the following additional information or documentation is necessary to complete your submission under section 605C of the Fair Credit Reporting Act and 12 C.F.R. 1022.142:
Victim determination documentation confirming that you were a victim of human trafficking, such as determinations made by federal, state, tribal, or local governments, government agencies, or law enforcement; determinations by non-governmental entities or task forces authorized by a governmental agency to make such a determination, a self-attestation signed or certified by such governmental agency or non-governmental entity; or a determination by court in a case where a central issue is whether you are a victim of human trafficking. Court documents can be made up of several documents from the court case that together show that the court accepted as true or found no genuine dispute that you were a victim of human trafficking.
So that we can complete processing of your request and block identified information, you need to contact us as quickly as possible to provide the above additional information. You may do this by mailing the information to us at P.O. *************************** or you may call us toll free at ************** for more information or to learn about other ways to get this documentation to us promptly. If you contact us by mail, please include a copy of this letter or provide the confirmation number with your submission.
We are required to resolve your request within 25 business days of when we receive it, but we need the above required documentation in order to do so. If we do not receive the necessary documentation specified above in time to meet that deadline, we will have to decline and close your request. If that happens, we will notify you, and you may, of course, resubmit your request with the necessary information and documentation.
We look forward to hearing from you to complete your request or answer questions that you may have.
Thank you for the opportunity to assist you.

If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Sincerely,
********* ******
Your Equifax ************* Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Equifax, Inc. is BBB Accredited.