Complaints

This profile includes complaints for Global Payments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Global Payments, Inc. has 35 locations, listed below.

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• 

  Global Payments, Inc.

  3550 Lenox Rd NE Ste 3000 Atlanta, GA 30326-4334

  
• 

  Heartland Payment Systems LLC

  1328 N Celestine St Post Falls, ID 83854-6915

• 

  Heartland Payment Systems, LLC

  689 W Fisher Rd Post Falls, ID 83854-9427

• 

  Heartland Payment Systems, LLC

  3624 South Ave W Missoula, MT 59804

• 

  Global Payments Integrated

  2675 W 600 N Lindon, UT 84042-1219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use a company called ******** for my rental income. They use ProPay as their payment processor. I had requested a refund for my previous tenant's security deposit. ProPay sent out the $1,800 to my tenant's bank account and I received confirmation of this on May 13th, 2022. My tenant then tells me that the bank account the $1,800 was sent to is closed. I reached out to ******** who reached out to ProPay and their response was "if a refund is processed and the original account where the payment came from is closed, it will be up to the tenant and the tenant's financial institution to determine where to send the refund to." I notified my tenant of this and they reached out to their bank. The bank stated that if the money was sent to a closed bank account it would be returned to ProPay. It has now been three months and I have been reaching out to ******** daily about this. They keep saying that ProPay is "investigating" where the money went. It should not take 3 months to figure out where the $1,800 went.

  

  Business Response

  Date: 09/12/2022

  Better Business Bureau Inc.
  Case Number:17761000
  Consumer Name:***************
  
  Dear BBB Customer Relations Advocate,
  We don't have an account under the name, *************** listed as an account owner or as an authorized user. I called the number provided and was not able to reach ***************. ************************* called back with *************** and I spoke with ***********************************, he is the owner of the account. We work directly with ******** regarding their merchant ProPay accounts.  Im not able to provide any details regarding the concern to ***** directly.  We have notified ******** of the complaint.  ******** has contracted to handle all support for their merchants directly. They have a direct contact within ProPay for assistance for their merchant accounts.  I advised ***** to contact them directly for any updates or escalations regarding the account. ***** said he will open another BBB complaint under his name for ProPay and ******** and does not consider the issue resolved.
  
  

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on july 8th **************************** my PPI account from making direct deposits into my checking account to my savings account same bank same everything excecpt from checking to saving. i processed 4 payments; 7/15 $1.00,7/20- $300, 7/23 $700, 8/13 $99 I recevied the email receipts successful transactions but Never Received the Money into my account..i have called at least a dozen times and keep getting the same answer "your money will be in your account within ***** hrs...never happens then they said they would escalate the matter which they said twice I still don't have my money. the last call i was on I was on hold for over an hour and was told someone would call me back...i have not heard from anyone and i want my money...i have been a customer of this company for 18 years!

  

  Business Response

  Date: 09/12/2022

  Hi,

  I am still awaiting an official response to this complaint. I have sent a follow up email requesting it. Thanks!

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family business worked with this company, unfortunately due to their business mistake money has been taken out of our banking accounts. So we hired this company I believe back in 2013, till this day they have totally scammed our business. They worked with us to settle a debt with the **** but the business mistakenly put a wrong number on the *** number. As of today and many phone calls later nothing has been changed and still continue to repeatedly take out money. Spoken to many representatives and they all just say "you need to speak to the *** not us, good luck." ???? what kind of professionalism is that ? We finally decided to stop out business as of 2020 and still continue to take out money due to their mistake. Dealing with this issue for so long, not being able to pay my mortgage or my employees is tough. I need a resolution NOW, I cannot afford to have my bank accounts on negative due to this business taking out all my money.

  

  Business Response

  Date: 09/12/2022

  Hi,

  We are working to try and locate this account. If the customer is able to provide a merchant ID number or any additional identifying information to locate this account it would be very helpful.

   

  Thanks!

• Initial Complaint

  Date:08/09/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Price gouging, charged fees I was explicitly told would not be incurred throughout the sale/integration process. I was lied to and what I'm currently being told contradicts the contract I signed and abided by.

  

  Business Response

  Date: 09/14/2022

  Better Business Bureau Inc.
  Case Number: 17693508 
  Consumer Name: *************************
  Merchant ID number: *************

  
  Dear BBB Customer Relations Advocate,

  I called and spoke with *************************, he explained the issue he had with the billing and the hardware.  He let me know he closed his account because the system was just not what they expected.  I offered to resend the hardware calltags and refund the last billed month.  He was very happy with that outcome and let me know that that was all he really wanted.  He was very glad I called and was able to resolve his issue with the resolution he wanted.

  
  ***************************
  Manager Client Care
  

  
  

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* have requested Global Payments *** reimburse for billable charges that were never legally approved by K.A.T.s (dba ********* *************************) for merchant services. Global Payments requires a legal addendum for all changes on an account to be approved to validate an owner or changes to billing. This was never done for charges that accumulated over 12 months at $4,596.95 However, if I was to validate an ecommerce website this legal addendum form was submitted ASAP for approval.Global Payments (TSYS) made two major errors oWrong bank account associated with my website stating it was ***************** vs Northrim, but were deducting fees from my account oDeducted monies for Ecommerce merchant payment fees without notification or approval I have written Global Payments and TSYS management. No result to date. Global Payments bought out CAYAN and TSYS.

  

  Business Response

  Date: 08/10/2022

  Better Business Bureau Inc.
  Case Number: 17627151
  Consumer Name: *************************
  Merchant ID **********************
  Dear BBB Customer Relations Advocate,
  Internal case number: 1958181
  
  ********************************* (Tier 2 customer support) spoke with the merchant on 8/9 and also sent a follow up email on 8/10.
  ***** informed the merchant that the charges are valid and also explained the merchant platform agreement and program guide. The merchant indicated that she did not want to discuss over the phone and was unwilling to have a discussion regarding this case over the phone. The merchant also indicated to ***** that the silk business is a side business and should not be a big deal, but was unwilling to discuss the matter over the phone.
  ***** sent a follow-up email to the merchant on 8/10 to see if she can assist further on this matter, but she has not received a reply at this point from the merchant.
  
  

  Customer Answer

  Date: 08/11/2022

   
  Complaint: 17627151
  
  I am rejecting this response because they are revising statements conversed.  I never received any documentation from GLOBAL PAYMENTS for the ******** stated in the attached document...nor did I authorize them.  Gravity Payments stated those charges should never have been issued on my account as my silk business is a sideline small business, and does not justify the charges and fees that Global Payments instituted on my account and billed without authorization.  My account billing with TSYS and CAYAN was approx. $50 at most a month.  Sometimes a little more with silk scarf sells.   GLOBAL PAYMENTS increased the charges to approx. $400 a month without notification or authorization.  2020 was the pandemic and I made very little money with the silk scarf sells that I design and produce by hand.

  I had a SWIPE SIMPLE payment processing system set up with CAYAN (CAYAN bought out TSYS).  The Engenica hand held processor for credit cards went defunct some time in 2016-2017.  SWIPE SIMPLE mobile or internet payment processing for credit cards worked effectively.  

  When I added my website to accept payments, CAYAN stated AUTHORIZE.net would charge a $10 fee to process via NETWORK SOLUTIONS for www.kats-silk.com  (formerly www.silks.tv)   www.silks.tv retains only the *** link that points to the new web page:  www.kats-silk.com.

  GLOBAL PAYMENTS is twisting all statements.   Angel from GLOBAL PAYMENTS sent a response that she wanted to communicate again.   They are horrible to converse with or do any type of business operation with.  CAYAN *************** was exceptional.  I have sent the attached issue to GLOBAL PAYMENTS in the recent past, and again to you today.

  I am requesting a refund of approx. $4,450 in ******** that were not approved.
  

  Sincerely,
  

  
  *************************

  

  Business Response

  Date: 08/30/2022

  Hi I am following up on the status of this complaint and will have have a response soon. 

  

  Business Response

  Date: 09/12/2022

  Better Business Bureau Inc.
  Case Number: 17627151
  Consumer Name: *************************
  Merchant ID **********************
  Dear BBB Customer Relations Advocate,
  Internal case number: 1958181

  
  This is resolved. Customer was disputing PCI, ARM and Security Plus fees and claimed we did not inform her of any of these fees, her original refund request was $4,596.95.
  
  *************************** in T2 was able to explain that we send out statement messages every month informing merchants of any fees that they are responsible for. As a good-will to the merchant and due to the escalated nature of her complaint to BBB, I approved that we refund her for 1-year of these fees. The total refund on this will be $2,462.85 which we will process today.
  
  

  
  

• Initial Complaint

  Date:07/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently sign on to a company in my area that unfortunately uses Propay as the merchant services provider to handle credit card transactions. Each person is assigned a merchant account with Propay. I entered my information along with my banking account information so Propay can direct deposit funds i generate into my bank account. The bank i used was PayPal. After several months I started to generate credit card payment for services I preform. Propay was to handle the credit card transactions. I notice last week that I haven't been paid yet. I contacted the local ************** informed me to contact Propay. All of my interactions with Propay have been handled by Propay in the most unprofessional matter possible. They informed me that they do not accept PayPal as a legitimate company. PayPal is the largest money transfer company in the world, but Propay states they are not legitimate.The Propay representative informs me that Propay took my banking information from the local company and did not enter it correctly. When Propay transfer money to my account with PayPal using ACH and the wrong account number, that ********************** entered incorrectly, the transfer didn't happen. Of course not, Propay used the wrong information that Propay entered incorrectly. ACH returned the payment and Propay then charged me $25 "fee". I called Propay yesterday, 7-5-22 at around 1 pm CT. I finally got Propay's representative to assist me to change my banking account information to another bank, Chase. I find out Propay had charged my account with them the $25 fee twice. I asked for that money to be returned, Propay refused and told me it was my fault since I had not "verified" my banking information. Their own website clearly states " YOU ONLY NEED TO VALIDATE YOUR ACCOUNT if you want to add funds from a bank account to your Propay account. You do not need to validate to transfer from your propay account to your bank account.". This has happen now twice, they stole $50.

  

  Business Response

  Date: 07/22/2022

  H333735363534353136**H Inc.
  Case Number: 17532243
  Consumer Name: *****************************
  Merchant ID ***************
  Dear H363137**3238313831H Customer Relations Advocate,
  
  ****** signed up with one of our Affiliations Wridz in January 2022. He provided his banking
  and personal details to them H3332**3338**37343533Hly during that process. The information is then ported into our
  system using the Affiliations API. We do not enter any of the merchants details into our system
  manually. PayPal account numbers are a different length then bank accounts, when the
  information was ported over and it was missing two digits. He had two *** transfers returned to H32**3135**30313837**H due to incorrect bank account information. The first was initiated on 6/28/2022 and returned on 6/29/2022 the second was sent on 6/30/2022 and returned on 07/05/2022.
  All communication regarding individual accounts is handled by the Affiliation Wridz. We
  communicate everything via the email address they have provided to us. It is Wridz&#**;s responsibility to pass along all pertinent information to ****** and other merchants including bank transfer returns. H32**3135**30313837**H only supports bank transfers to Checking or Savings accounts within a bank. PayPal is not a bank and therefore do not qualify as a bank transfer option. Our Merchants always have the option to complete a bank validation for their security and to prevent return transfers from occurring. If a bank transfer is returned due to an issue with the bank information provided a fee is charged to the merchant from the returned transfer amount. These fees are assessed by the Automated Clearing House (***) and passed onto the merchant. *** return fees are non-refundable. 
  ****** called and spoke with our customer service on 7/5/2022. He spoke with a supervisor and was informed that we do not allow transfers to PayPal accounts. He was also informed of the $25.00 return fee for *** returns and that they are non-refundable. We told him how to add a bank account and start a bank validation to ensure future transfers would be successful. He called again on 07/06/2022 and a supervisor assisted him with completing his bank validation and confirmed PayPal accounts are not bank accounts; we do not allow transfers to them.
  
  I called ****** on 7/18/2022, I explained that we do not accept PayPal transfers and that Wridz is responsible for communicating with him H3332**3338**37343533Hly. He stated Wridz told him the *** return fee
  should only be $15.00 and that they are not notified of *** return transfers. I offered to verify
  what the contract says about *** bank return fee and how they are notified of the returns then contact him back. I received confirmation the fee is contracted to be $25.00 for Wridz merchants. I also confirmed that Wridz is notified of return transfers. I called ****** back on 7/19/2022 and confirmed the information with him. He will contact Wridz for any additional support.  This is our resolution regarding this issue. 

  Customer Answer

  Date: 07/22/2022

   
  Complaint: 17532243
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 07/25/2022

  I do not believe or consider this matter resolved.  At no time did this company inform me or WRIDZ they do not accept PayPal a "real " bank.  1st point...PayPal is consider the largest money transfer company in the world. 2nd point .. many other companies both large and small deposit funds into PayPal.   Even the ** government will direct deposit money into PayPal.  3rd point.... Both PayPal and this company uses ***** Fargo to transfer money.  Its at the bottom of their website. So they are trying to say is their own bank doesn't talk to itself.  

  I spoke directly to one of the owners of WRIDZ and they don't have any record of receiving any emails from this company regarding the issue with PayPal.  I asked this company to give me proof they sent notification to WRIDZ about this matter and they have not.  So to the point this company states they sent emails about this to WRIDZ I find that to be untruthful.  

   

  It is their system, not mine or WRIDZ that won't take PayPal.  It is their system or company that DID NOT communicate with me or WRIDZ.  AND it is their company and/or system that failed and not me or WRIDZ.   THEREFORE they should refund me the $50.   BECAUSE THEY FAILED and not me or WRIDZ. 

  

  Business Response

  Date: 08/10/2022

  Better Business Bureau Inc.
  Case Number: 17532243
  Consumer Name: *****************************
  Merchant ID ***************
  
  Dear BBB Customer Relations Advocate,
  
  I called and spoke to ****** regarding his complaint.  ProPay does not allow transfers to PayPal; we only support bank transfers. PayPal is not a bank and therefore does not qualify as a bank transfer option.  The fees charged to ****** for the return ACH transfers are nonrefundable.  We send all communications including reports to Wridz and they are responsible for communicating with him directly. This is our final resolution regarding ******* complaint. 
  
  

  Customer Answer

  Date: 08/10/2022

   
  Complaint: 17532243
  
  I am rejecting this response because:

  At no time during the on-boarding process was the position that this business won't transfer money to PayPal made to my attention.   This business not once, but twice made attempts to transfer funds to my PayPal account.  This business had and still has, my contact information and could have reach out to me, but chose not to.  They could have stop the second transfer after the first did not go thru and chose not to.  I have received many transfers to my PayPal account.  Including thru the *** system.  The US ****************** has even transfer money to my PayPal account,  yet this company has made a simple choice not to.  Without communication to anyone.  I have looked over their website and terms of service.  No where is it stated they have made a choice in not transferring funds to PayPal.   When I asked their representative of a copy of the communication they state they had sent to WRIDZ,  nothing has been provided.  Their representative stated to me that it wasn't an email or direct communication but included on a report.  That they also won't provide me.  In the end this was at the least a miscommunication at the most just regular corporate greed.  Just another case of s******* over the little guy to benefit their bottom line.  The right and moral thing to do is refunding my money.  Wouldn't matter to them in the lease.  But it turns out this company is not interested in being right or moral.  Good day.  

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for credit card service, I specifically asked the sales rep not to charge me until the card machine has been set up. The rep said that wouldnt be a problem. So I signed up on 4/12/2022 for service to start 06/01/2022.May comes along and they charged me for service on 05/02/2022. I called back the sales rep and complained that I hadnt started service yet so I didnt want to be charged. He apologized and said he submitted a request to customer service to put a hold on my account. I get no response from them.I get no response for the month of May, so I decide to cancel service. I get the proper phone number from the rep, talk to 3 different people telling them all the exact same information about wanting to stop service. It takes me 56 minutes to have them figure out that they need to send me a form by email for me to complete.I complete the form on 06/01/2022 and they still charge me on 06/02/2022.I just want to make sure my account is closed, I do not get charged again and I get my money back since I did not use the credit card service a single time.

  

  Business Response

  Date: 06/15/2022

  Better Business Bureau Inc.
  Case Number: 05803002
  Consumer Name: ***************************
  Merchant ID number: *************
  Dear BBB Customer Relations Advocate,
  We apologize for any mis-communications or mis-understanding in how an account is to be billed after onboarding and will provide training and feedback to those team members to ensure the appropriate messaging is provided moving forward.
  We can confirm that the account has been closed as of June 1st and we will be issuing an EFT for statement assessments that were billed for the April ($60.21) and May ($28.80) billing periods - for a total credit of $89.01
  
  

  Customer Answer

  Date: 06/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I was told I would be sent a shipping label through email.

  Please send the label so I can return the card reader.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company will not release funds being held since approx. November 2021. They are requesting information that I cannot provide. All onboarding was done via underwriting and accounts verified. My company is a S-Corp that dosent have dba's on bank account.

  

  Business Response

  Date: 05/26/2022

  Dear BBB Customer Relations Advocate,

  I have reached out the researcher for the status of this complaint. I should have a more thorough update soon.  Thanks!