Business ProfileforBeazer Homes Corporation

Im writing to formally express my dissatisfaction with the recent experience I had with Beazer Homes. On 03/15/2024, I was scheduled to sign documents at the title company. One day before at 5pm *********************, the Beazer Sales Director called me telling me to be there at noon, because everything was set to sign the documents. However, upon arrival, I had to wait for an unacceptable seven hours due to the fact that Beazer Homes had not provided the necessary survey documents. This delay not only caused significant inconvenience but also resulted in unexpected expenses amounting to several thousand dollars.The situation was further exacerbated by the unprofessional and rude behavior of *********************. His response to the issue was dismissive and lacking in courtesy, which only added to my frustration and disappointment.After we sent the company our receipts for the reimbursement (hotel, meal, pajamas, essential items and an extra amount from the moving company), it took almost ONE month to the same unprofessional and rude *********************, get back to us saying they will NOT reimburse anything, making fun of our chick fil a meal and with a suggestion that we should have slept on the floor because we had a house. This was incredibly insensitive and dismissive, particularly considering that we had no furniture, not even a mattress for my two little kids, because the truck was unable to be unloaded at 7pm.When I told him that I got the keys at 7pm and that wasnt a way to get anything set for my family, he asked: but what time do you go to bed? What? I couldnt believe what I was hearing! As a customer, I expected RESPECT, a higher standard of service and professionalism from a company of Beazer Homes' standing. I trust that you will address these issues promptly and take the necessary actions to prevent such occurrences in the future. I look forward to your response and a resolution to this matter.Sincerely, ********************* **************

We appreciate the opportunity to respond to the homeowner. Every effort was made with intention to ensure the new home closed on Friday as promised. Our ** of Sales listened with empathy and understanding as the buyer vented about their experience. The buyers realtor contacted Beazer the day before the closing to ensure the appointment was still scheduled for Friday. The buyer joined the call and voiced concerns the new home would not close on Friday. Per protocol Customer received notice the closing was scheduled for Friday. This was confirmed with the buyer and buyer directed to follow the instructions and be at the title company by noon. Beazer ** of Sales confirmed the Friday closing with our closing coordinator/lender/and title company.On Friday, the buyer arrived for the noon appointment with the title company. ***** called ** of Sales stating the documents were not ready. Our ** explained sometimes closings are delayed for one reason or another, as stated on their contract. Unfortunately, the buyer had tried to simultaneously close their existing home and the new home for the same day. The ** worked diligently with the lender and title company to ensure the process was moving forward and the new home to close as promised on Friday. Days later, the homeowner demanded that expenses they incurred be reimbursed. ** of Sales again listened and attempted to put himself in their shoes and shared of his own closing experience. He did not intend for that sharing to be misconstrued as a suggestion for the customers family to sleep on the floor and apologizes for the misunderstanding.The home closed on Friday as promised. As such, we would not be responsible for expenses incurred by the homeowner. We pride ourselves on customer satisfaction and do everything within reason to ensure a 5-star experience is provided.