Reviews

Terrible company! I paid them over $900 to do a job and they said I had to pay prior to the technician showing up. After paying, the tech refused to do the work and the office will not give a refund until the owner gets back from their 3 week vacation. The office manager says she can only charge people but not refund.?!! Disaster, use literally anyone else!

This company is TERRIBLE! I had lattice installed under a deck and 5 steps replaced leading off the deck. Had it done last October, so nine months ago. The lattice is already falling off and is bowed because it wasnt properly nailed. Neither were the steps. A board has fallen off them as well. I wish I could post pictures, but I paid over $1200. They took me to the cleaners, I guess cause Im an older lady and was considered an easy target. DO NOT USE THIS COMPANY!

Do not use Pronto Home Repairs. The work that is done is done badly. They will lie to you and even lie to their own coworkers.The manager, ****, seemed really nice, even though the $3800 quote to replace 20 feet of the fence seemed high. He was able to knock a bit off the price by sidestepping the automated quoting/contracting system and coordinating directly with the repairs team. Sadly the work and the team were bad.1)They are terrible carpenters. They tried no less than a dozen times to hang the gate to my fence. Every time it did not fit, they took a board off, moved it, and screwed it back in. The boards have literally over a dozen holes in them, but only 2 screws. The door has a huge gap. The latch does not close properly.2)They are terrible post diggers. The fence posts aren't level, nor are they parallel to each other. The posts that are supposed to frame the door are further apart at the top than the bottom.3)They lie and are inconsiderate. They kept me tied up waiting for them to arrive with lie after lie about why they were late. When they made mistakes (like installing the new gate backward) they would complain about the changes I demanded rather than own their own mistakes. 4)They are unsafe. At the time of quoting, I showed them the utility box 3 feet from my fence, and they said they would take appropriate precautions. At the time of working, no one arranged for underground utilities to be marked. They started digging posts until they almost hit an underground utility, then refused to continue. I ended up with the worst of both worlds. Lack of safety and lack of a complete job.Clearly, the crew was being pressured by **** to stop talking with me and to start cutting corners. All the frustrating things that the crew did, were direct orders from their boss. Even after finishing the job, I keep getting text messages from Pronto Home Repair to respond to their quote. It makes me wonder if **** actually lied to his employer and did this j

I would never recommend this company, ever. Waited 5 months for a door. Once they installed it, a week later the lock on the door is not working. I have been trying to contact them for over a month. Noone is returning my calls. From the low person to the district manager. We paid over *******.