Complaints

This profile includes complaints for Piedmont Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Piedmont Healthcare

  1968 Peachtree Rd NW Atlanta, GA 30309

• 

  Piedmont Healthcare

  PO Box 725507 Atlanta, GA 31139

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not responsible for the debt alleged by ***************. There is no agreement between me and ***************, and they have not provided the original contract as requested.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was treated wrong by a Pct

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a visit to a new doctor in September Piedmont started billing me at a former address for the $17.89 balance that was left on my deductible. This was paid by United Healthcare on my behalf in October through their ********************* I made numerous calls and sent numerous emails through both Piedmont Wallet and the regular customer service email address listed on the bills to Piedmont telling them that somehow they had picked up an old address for me and that not only were they sending bills to an old address but that the bill had been paid on my behalf. I was repeatedly told that the address had been changed but the bill hadnt been paid.United healthcare gave me a direct number for Piedmont to call to get confirmation of the payment and a copy of the cancelled check. Piedmont refused to make the call. I finally got a copy of the check sent to not only myself but also to Piedmont. When I checked online on Feb. 20 the balance on my account was zero, based on an adjustment. I celebrated! They had FINALLY gotten it right.But no.I got an email response on the Piedmont site on March 7 from an email I sent on Feb. 2 telling me that my account had been turned over to collections.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally notify Piedmont Healthcare of significant misconduct, gross negligence, and unethical practices experienced during my visit to Piedmont *********** in ***********, *******, involving the care of my daughter. The events that transpired not only demonstrated a blatant disregard for proper medical care and safety but also amount to patient neglect, fraud, and abuse under applicable laws and regulations.On [date of visit], I brought my daughter to the *********** location seeking urgent care. During her evaluation, a medical assistant failed to adhere to fundamental healthcare protocols, including:1. Lack of Proper Identification: The medical assistant did not verify my daughters identity or obtain accurate patient information.2. Failure to Use Personal Protective Equipment (PPE): The medical assistant performed swabs for COVID, strep, and flu without wearing the required PPE, exposing my daughter to potential cross-contamination and further illness.I immediately raised these concerns with staff at the front desk and requested to speak to the manager. Despite my efforts to address the issue on-site, the staff were dismissive, and no corrective action was taken. *******, a staff member, suggested transferring my daughters care to another location in *********, *******. Upon arrival, I was informed that I would need to wait until 1:00 PM for service, contradicting assurances from ******* that no wait was necessaries actions resulted in the following:1. Neglect of My Daughters Health: My daughter, who was acutely ill, became severely worse following this experience. This deterioration in her condition could have been avoided with proper care, appropriate protocols, and adequate training for your staff.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Piedmont Healthcare has the most confusing billing system that I have ever had to deal with.I spent two hours on the phone trying to straighten my bill out and two more hours trying to make sense of it. I was on the phone with the first **** for ********************************************** After calling back, I was connected to a different employee for 57 minutes who apparently was confused by my bill too. She ended up telling me;"Sometimes statements are wrong.""It was a system error, you should, let it go.""There's a lot of back and forth on these statements.""I'm wearing down and I'm done."She admitted there's a $314.30 credit that has disappeared from my statement.There's a payment that I made at a 4-4-24 appointment that was credited to a 5-2-24 appointment.When I got off of the phone with her, the balance she gave me was higher than my two week old statement. I know it sounds like I was irate with these employees, but I was not. I encourage you to go back and listen to the "Conversation Recording".

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2,474.02 for a medical procedure on 7/2/24. My insurance company ***** paid the claim in full on 7/26/24. I have an explanation of benefits that I have sent multiple times to Piedmont Hospital. Im seeking a refund for my payment from Piedmont, as theyre now illegally holding my payment (since theyve been paid by me + my insurance company). Ive corresponded with Piedmont since early August (over 13 emails) and called 10+ times, only to be told my account is in appeals and they refuse to issue a refund. Ive called Cigna countless times, and theyve confirmed the claim has been paid in full and Im legally owed a refund.

• Initial Complaint

  Date:11/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Piedmont healthcare due to an error that they have made that affects me. I was on a payment plan with Piedmont. The remaining balance was $37 and I had two payments remaining one coming out on November 24th and also December 24th where my two final payments. I receive a message that Piedmont has sent me to collections. I should not be in collections when I am on a payment plan and the payments are coming out regularly monthly. I called customer service which might I say is horrible to resolve the issue. On every call I asked to speak to a supervisor which the representatives refused to transfer me to a supervisor and all just said they're going to email their supervisor. Well, this is not good enough for me. I need someone from Piedmont to rectify this issue to remove my account from collections and I need for someone from management to give me a call and discuss this with me. I also need something in writing from Piedmont saying that this was an error and my account should not have gone to collections.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AVOID PIEDMONT HOSPITAL 10/15/2024 On 10/15/2024, my wife and I arrived at Piedmont Hospital at 10 PM, drawn by its strong reputation. What should have been a reassuring experience turned into a nightmare.- LIMITED EMERGENCY ROOM ACCESS NO COMPASSION -We were told only one person could enter the emergency room. While I understand managing overcrowding, this policy lacked compassion, especially given the critical nature of the situation. The patient had cardiovascular issues and broken bones, and we needed to make life-alterning decisions together. Being separated was harmful. There should have been another designated area for family members at such a critical time. - UNNECESSARY STRESS AND LACK OF SUPPORT --After being told I couldnt stay, I waited in the parking, making phone calls to my wife for two hours before going to ***** At 2 AM, I tried to make decisions about my loved ones care while stressed and alone. After a few hours at ****, I returned to the hospital parking lot for another two hours. This was exhausting and disheartening.- UNHELPFUL AND HOSTILE - The next day, I called Patient Experience for clarity on policies. Instead, I encountered a dismissive representative. When I asked about waiting areas for families, she said, "It doesnt matter what I say to you. Im not going to give an answer that will please you!" She showed no concern for patients or their families. When I explained how separating families negatively affects care, she hung up mid-sentence! Her rudeness and lack of empathy were astounding. Piedmont Hospital does not see families as partners in care.- DISHEARTENING - After over 30 years in intensive care, Ive rarely encountered such unprofessional responses. Piedmont Hospital doesnt prioritize patients or their families; they view family members as an inconvenience. I urge anyone considering Piedmont to think twice. In a crisis, you shouldnt be treated with indifference. This experience was unacceptable.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been harassed at Piedmont hospital midtown ever since last summer 2023. I went to the emergency room and I was having high blood pressure and chest pain. I decided to leave but the nurse put false statements in my medical record. Ever since then when I needed to have test done they have purposely got them wrong. They didnt lay me in the table correctly for my thyroid. Then I noticed how their security was following me around. I as a patient have rights. I was treated badly by nurses while I was in the hospital for two months. I lost 25 pounds because they gave me bad food I couldnt eat and when I requested some food I could eat I was ignored. I was ignored by certain nurses who refused to answer me. Now when I have to go have test. I am harassed now. This one nurse put a needle without adding any contrast with I need, a xray of my spine. Back in March 2024 they lost my paper work. But I noticed other patients werent given a hard time. They are retaliating because I had complained. They say you have patient rights. But they take them away. Piedmont hospital said I dont have any cancer on my thyroid but they could be lying about it. Which is what they told my doctor. Now Im having to have the test redone because they didnt do it right. All because they want to harass me.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE A BRAIN INJURY AND TODAY, DR. **** ******** REFUSED CARE OF MY BRAIN INJURY!Dr. **** ********.********************************************************* I collapsed in her office in dire need of medical attention and her and every doctor in the place said, "NO" because I was THIRTEEN MINUTES LATE! The office staff figuratively spit in my face all three times they stated the DOCTOR WAS UNWILLING TO SEE ME - NOT UNABLE - UNWILLING! SHE NEEDED TO HAVE HER NAILS DONE! The office manager admitted I was under her care while telling me nobody would see me. When I went to leave, the office manager placed her hands on my chest and RESTRAINED me from moving ............ IF I HAD TOUCHED HER IN THAT MANNER - I WOULD BE IN JAIL RIGHT NOW!I have a brain injury and I was VERY INTENTIONAL in SPELLING THE IMPORTANCE OF THAT OUT WHEN I SET THE APPOINTMENT! Their habit of ignoring the patient for what they believe someone else needs and their ABSOLUTE failure to LISTEN TO THE PATIENT left me sitting in a curled up ball in the corner of the parking garage across the street until I could release enough "mental pressure" to attempt to make the drive home.I AM UNABLE TO SEE THE NEUROLOGIST I NEED TO SEE UNTIL MY PRIMARY CARE WRITES A REFERRAL - THE PSYCHIATRIST I AM SEEING CAN'T DO IT - IT HAS TO COME FROM MY PRIMARY CARE - AND SINCE I WAS 13 MINUTES LATE - I DON'T HAVE THAT REFERRAL.Excellent health insurance. 60 yo, needs both knees and a hip replaced, a surgery on his neck. Those combined are well more than $2 million after x-rays, mri's surgeries and hospital stays ...................... but Piedmont Doctors need to have their nails done and do not have time for the patients who have REAL MEDICAL NEEDS!I am a PPO patient so I can go anywhere I want. Piedmont doesn't care about my HEALTH. **** ******** is solely responsible because of her nontreatment of a PATIENT IN CRISIS, SITTING IN HER EMPTY WAITING ROOM that lost Piedmont my trust.