ComplaintsforPiedmont Healthcare
Hospital
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Complaint Details
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Initial Complaint
08/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was attending a party that I was invited to buy a local Atlanta rapper. I am a local ******* rapper as well. I just moved here about a year ago. Im a woman thats a man I came to his party. People start defending my character being very aggressive, being weird. This is my second night here yesterday. It was fine. I come in today. Theres new girls there. theyre talking c*** about me writing slurs and negative things in text messages and group messages and then once I peeped once I seen what was going on I bought the one that was staying there attention and she were being playing both sides. Next thing you know, all the men and all the women jump me I think my jaw is broken. They hit me the cops. The cop aint do nothing , I was The one that called them from getting assaulted by men and woman, and they did not do a thing but told me to leave so now Im at the hospital with a broken jawInitial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The contracted billing service for Piedmont Healthcare sent confusing medical billing coding to my health insurance company. The medical coding submitted suggested that the procedure was both screening and diagnostic which is impossible per 2 representatives of my health insurance company. This confused medical billing caused my health insurance company to deny the claim and indicate that I owe the provider $88.72. My primary care physician ordered a screening procedure in writing, a copy of which was provided to Piedmont Healthcare at the time of registration for the procedure and has been forwarded to them in an email and secure messages since.My health insurance company has also attempted to contact them to correct the error. The same screening procedure was performed at the same hospital 2 years ago and was paid for by my health insurance company with no co-payment from me. I have attempted to get this matter resolved for the past 10 days. I have spoken with 2 Piedmont Patientco billing representatives who have argued that the billing was correct. I have emailed Patientco with copies of all relevant documents attached in an effort to resolve the matter. It seems to be impossible to speak with a supervisor or anyone with the authority to correct this matter at Patientco.I am requesting Better Business Bureau assistance in resolving this matter.Thank you,*************************Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5/26/24, I took my daughter to Piedmont *********** on *****************, for stitches. With the stitches, they prescribed her an antibiotic. They asked me, while there, if I wanted to get the antibiotic there and told me if would be $5. I declined and asked them to send it to our pharmacy, ****** on 29 in ****** **. They sent it to ****** and we picked it up from ******. Yesterday, I received a bill from Piedmont for Bactrim in the amount t of $5. A bill for medication we DID NOT fill with them.Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I visited the ** at Piedmont ****** on 01/27/2024 for abdominal pain. I was in the waiting room and they triaged me for blood pressure and also drew ****** I was never seen by a doctor nor was a doctor ******* in the triage area to order the labs drawn. Because of a lengthy wait time, and I started feeling better, I left the ** waiting room WITHOUT being seen by a physician or even going into the emergency room. However, I was charged for emergency room services and lab work that were not provided. I attempted to dispute the charges with Piedmont directly but they are refusing to remove the charges even tho I left the hospital before being seen by anyone.Initial Complaint
05/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 6-14-21 I underwent lumbar surgery from holiday and was paralyzed and foot drop both. Feet, hospital and doctor ******* even give me back my ** pays to each. I left 30 days of paralyzed therapy which was a money joke. I left $30,000 in debt and I wrote and asked piedmont of north Ma**n ga to help me and I got nothing for being paralyzed in there surgery room, I called the *** and he to was gutless and never called, holiday tried to play stupid after 40 years of surgery and you dont know why you ruined the rest of my life from 61 to ******************* wheelchair I left rehab hospital, a loaner wheelchair Im still in. People on **mmercial says there proud to be at piedmont, everyone had quit including holiday after piedmont took over. Ive paid yard man, house cleaning twice a month and a nurse to shower me twice a week, this all **st piedmont but they didnt care less then or now. Wheelchair ramp $1400, sidewalk to get to garage $1100, and on and on and piedmont and holiday so cheap and dont care they ruined that they ruined your life and now I have 5 doctors, all from being paralyzed with bowel, bladder, no blood flow in swollen legs. These 2 keep making money and I spend every month because they cut my dural nerve and took tissue out of my heart be the tear was so big, blood pressure problems whole 7.5 hours surgery and where was a the blood pressure person?? Not there?? You people paralyzed me and it **st you nothing and kept my ** pays. That as doggish as you can do a person, ceo ******* even **me to my room and I was there 9 days also. Someone owes me something for all Ive been through and spent and you made money. I at least at a minimum I believe they owe me back my $1400 ** pay. And the re**rds should show many phones calls to the cfo secretary and letters from me. No answers because they dont care about patients, cmon want a smokescreen. Maybe one day youll feel bad for paralyzing me in your operating room by your people. Tissue from my heart??Initial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have requested copies of certain medical records on several occasions through their patient portal. There have been few if any responses. When I attempted contact by phone, I am prompted to leave a message to which there have not been any return calls or responses. I JUST WANT A COPY OF SPECIFIC TEST RESULTS!Initial Complaint
03/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In August 2023, the emergency room of the Piedmont Hospital treated my daughter. I received a bill for $250 (deductible), which I paid on August 27, 2023, using the information provided in the bill. Before paying, I carefully checked the account #, date, and bill amount. I have received a confirmation email and copied a receipt for my record. The hospital charged my credit card, and I logged into the system the next week to see if there were any outstanding bills on my account. I did not have any outstanding bills on my account. The only confusing and warning sign during my payment was physiotherapy when my daughter was treated and released from the emergency room; she never crossed and dealt with physiotherapy at Piedmont in any form. Suddenly, in December 2023, I started to get the same bill for $250. I sent my receipt instead of the payment since I paid the bill in August 2023. However, it had no effect; I repeatedly received the same bill. My situation is a problem of lost payment due to the incompetence of billing staff and an attempt to double bill! I want the department to figure out what happened to my payment in August and stop sending me the bill I paid. I have attached one document that proves my payment in three different ways:1.Copy of receipt for the payment of $250 to Piedmont Hospital for *********************************, transaction #*******, from August 27, 2023.2.Copy of email confirming my payment of $250 to Piedmont Hospital for *********************************, transaction #*******, from August 27, ******. Copy of my credit card statement confirming that Piedmont Hospital charged my credit card for $250 (PT-Piedmont Healthcare from August 28, 2023). I am also attaching the most (March 2024) recent bill from the Piedmont hospital for $250 for *********************************.Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
See below.. I reached out by phone, phone app, and email and can not reach Supervisor to resolve:Begin forwarded message:From: adiru <******************>Date: March 26, 2024 at 7:33:50PM EDT To: ****************************************** Cc: adiru <******************>Subject: Billing Dept>>>Disputing collections March 2024 letters Ive called ur billing **** and sent a message on this my chart phone app last Friday disputing collection March ********************************************************************I ** NOT have any 2021 dr balances due. I resolved with ur billing supervisor in spring 2022.Plus I have not received a bill or account audits for 2021, 2022, 2023, 2024; And there is NO $ balance owed on this MyChart phone app.Confirm receipt of this email; AND Call me as there is a collections deadline in a couple of weeks.***************************** ***************** university *********** 30306;dob 12-12-1961Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
March 4, 2024 Piedmont Hospital *********************, CEO ******************************************************************************** Dear **************:On March 4, 2024 zat 8pm. I went to Piedmont Hospital ER located on 1968 *************** because I was having an asthma attack. I was accosted by three big black security guards with guns. One black female security guard got in my face while I was on the phone and two black males stood around me. I thought they were going to beat me up. I was afraid for my life. My asthma attack got worse. The black female security got in my face and said, "I need to hear your side of the story to determine if you can get treated in the hospital or not." This security guard was denying me medical treatment at the piedmont hospital if I do not talk to her. I told her I do not have anything to say to her and that I am on the phone talking to customer care. She became more aggressive and demanded that I talk to her. I told the female guard that I was sick and I do not want to talk to her. She did not care.My breathing was getting worse because of this threat in front of me so I attempted to walk away; I was in the waiting area waiting for the triage nurse. And these guards just would not let up and leave me alone. It is 8:33pm and a black male security guard is standing not too far from me constantly staring me down. This same black male security guard and the black female and a black ******* cop got in my face once again and demanded that I let them see my phone. I felt my life being threatened in the waiting room of the hospital in front of other patients. I am a grandmother and retired school teacher and I have never been treated in such a horrendous way like I have tonight at Piedmont Hospital; while I was having an asthma attack and having difficulty breathing and trying to see a doctor. This is insane and violates my civil rights. This continued harassment by Piedmont hired staff is unacceptable. While a patient at Piedmont security, the police and an employee named ***** in the check in harassed me, targeted me, dehumanized me in order to justify their mistreatment of me. They all are bullies. I expect more than a weak apology from Piedmont Hospital for this mistreatment and endangering my life by their hired security guards and ******* police.Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had a mammogram in October 2023 and had to pay out of pocket until my health care was reinstated to cover the procedure (company lay-off and I had to apply for Cobra with the company paying the premium.) 12/6/23 I phoned the insurance company who called Piedmont billing with me on the other end, was told the entire amount was paid by the provider and $315.90 would be placed in my account in **** business day. Called on 12/22 to get an update and was told I was told incorrect information and it would take 30 days for the refund. I provided a different account number to place the money in since it was indicated that the payment had not been made. Called today 1/11/24 and was told that the information was incorrect that it only takes about 3-5 days for the money to be placed in my account (which should have taken placed no later than 12/11/23 but they sent the check in the mail on 1/2/24 and I was advised to wait another ***************************************************************************************** state at the time of the appointment. I asked for a manager and was told that it would take 48hrs for someone to get back to me, but not on a Saturday, but Monday. Phoned their compliant department to explain what was going on and asked for a resolution of placing a stop payment on the check and me picking up the check for $315.90 and was told that they would try to have to get someone to call me back as they don't know what the billing procedure is.
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Customer Complaints Summary
56 total complaints in the last 3 years.
20 complaints closed in the last 12 months.