Reviews

This profile includes reviews for Earthlink, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Earthlink, LLC has 125 locations, listed below.

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  Earthlink, LLC

  980 Hammond Dr Suite 400 Atlanta, GA 30328-6161

  
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  Deltacom Long Distance Service

  245 W Airport Blvd Ste A Pensacola, FL 32505-2254

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  Earthlink, LLC

  5 Wall St Burlington, MA 01803

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  One Communication

  7150 Windsor Dr Ste 4 Suite 4 Allentown, PA 18106-9328

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  EarthLink Business Solutions

  7037 Old Madison Pike Ste 400 Huntsville, AL 35806-2107

Review Details

• Review fromBrenda L

  Date: 04/21/2025

  1 star

  Brenda L

  Date: 04/21/2025

  Contacted EarthLink about Internet service. I told that it was $79.95 to start the service. My husband and I decided to keep the service we have. Call them the same day to cancel and no answer. Called the next morning to cancel and was told my money couldn't be refunded, which was not explained in the initial call. Disputed through the bank and still was told they were authorized even after I called and cancelled the service. Now I'm out of $79.95 and have absolutely nothing to show for it. Worst mistake I made. Just make sure this is the service you want because they will not refund your money even if it's within ************************ my opinion.
  

  Earthlink, LLC

  Date: 04/22/2025

  Hello Mrs. ******************** apologize for the inconvenience caused when Mrs. ******** contacted us to cancel her Earthlink wireless internet service and was informed that the shipping and handling fee would not be refunded. 
  While our standard policy, as outlined in our Terms and Conditions, states that shipping and handling fees are non-refundable once the service has been activated and subsequently canceled, we recognize that Mrs. ******** canceled her service promptly and should have received a full refund. 
  To resolve this, I have issued a full refund of $79.95 to the card on file. Please allow up to five business days for the refund to be reflected in the account. 
  Once again, I sincerely apologize for the oversight and any frustration it may have caused. 
  
  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromBrittney T

  Date: 04/18/2025

  1 star

  Brittney T

  Date: 04/18/2025

  Wouldnt recommend. Not only is their WiFi horrible, their customer service is too.
  

  Earthlink, LLC

  Date: 04/21/2025

  Hello Ms. ******************* sorry to hear that Ms. ******* wireless internet did not meet her needs, leading her to cancel her service. I also understand she had an extremely disappointing experience with our customer service. Its unacceptable that the agent did not listen to her concerns and that she had to repeatedly explain why she wished to cancel her account. Please accept our sincere apologies for the frustration this caused. After listening to the call and understanding Ms. ******* internet needs our wireless internet was not an option that should have been sold to her. It seems that a third-party vendor sold the plan to Ms. ****** because EarthLink agents would not sell the service due to the gamers, as well as the many devices attached and how the devices would have been used. Since this is the case, I refunded $22.43 to the card on file. Then when the modem is returned, I have notated to refund Ms. ****** the shipping and processing fee of $79.95. Again, I do apologize Mr. ****** had a less-than-ideal experience with our internet and customer service agent.  

  
  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromJamar P

  Date: 04/16/2025

  1 star

  Jamar P

  Date: 04/16/2025

  I have unlimited data and its a cap of 300gb once that run out my speeds go to one thats not unlimited thats very slow yall just taking our money thats false advertising
  

  Earthlink, LLC

  Date: 04/17/2025

  Hello *** *********,

  I'm sorry to hear that *** *********** EarthLink internet service did not meet your expectations. Please note that the internet plan *** ********* was using is our wireless service. While it is advertised as unlimited, it is subject to data caps. Once the data threshold is reached, the speed is reduced, which may have affected your experience. 

   

  ********

  ER Specialist III

• Review fromColin F

  Date: 04/05/2025

  1 star

  Colin F

  Date: 04/05/2025

  Adds extra, scammy services and bills you without telling you. Terrible support line.
  

  Earthlink, LLC

  Date: 04/07/2025

  Hello Mr. ********************** accept our sincere apologies for any dissatisfaction Mr. ***** experienced with our service and billing. We strive to deliver the best possible experience for all our customers, and I regret that we may not have met Mr. ****** expectations in this instance. 
  Regarding the extra charges on Mr. ****** invoice, please note that we do not apply any additional fees without providing a thirty-day notice on the monthly statement. This ensures our customers are fully informed ahead of any changes to their billing. 
  While I am not aware of the specific concerns you encountered, I want to assure you that we are committed to resolving any issues and welcome the opportunity to discuss this further. We value our customers and their feedback is valuable, and we are here to help. 
  
  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromReggie C

  Date: 03/27/2025

  1 star

  Reggie C

  Date: 03/27/2025

  I have been with Earthlink since they bought it from the company that was great in my opinion, but after Earthling purchased this service, it turned into a pain in the behind. As the years have passed, using their mail service has turned into a nightmare. And recently, they started putting pop up ads while you write on your email service and the ads are so big that my page freezes and it take forever to start up again so I can use it. I have tried ad blockers, but the add on ads are so big that they return and freeze my page. So, my advice is to stay away from Earthlink and use other services that are much better. Why am I still using this service? I am in the middle of some very important business contracts that I don't want to disrupt, so when I am done, I am going to cancel this crappy service.
  

  Earthlink, LLC

  Date: 03/28/2025

  Hello Mr. *********************** you for being a long-time customer.  I am sorry Mr. ******* has been experiencing issues with Ads popping up in his emails. It does seem Mr. Cornejo called in regarding this before and multiple agents have tried to advise him about our ad-free email add on, but it does not seem he took them up on this offer. I would be happy to switch the type of email Mr. ******* has but even with that change, depending on the web browser he could still have unwanted ads to pop up. Again, I do apologize to Mr. ******* that he has been experiencing unwanted pop up ads in his email, but we are happy to assist Mr. ******* however possible. 
  
  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromGlenn S

  Date: 03/14/2025

  1 star

  Glenn S

  Date: 03/14/2025

  This company is only out to steal your money and will lie to do it. On May 8 th I contacted a representative of EarthLink , that representative told me my service for the ( first month would ( only ) be *****. she further went on to tell me I could get Internet on my phone until my motum showed up ( again lies). When my motum showed up on the 12 th and I went to activate my service they wanted another 90 something dollars and a full cents and I refused to pay again because the representative told me something completely different. I tried reaching out to the company and told them to listen to their phone recordings, I further went on to tell the representative ************************ Until I Was Able to Call Head quarters. As I was calling their head quarters they cancelled my service. The phone number does not go through either. So they just stole my money! I want my ***** cents returned to my credit card! I've filed a complaint with consumer affairs and disputed the charges on my card and now with BBB. On the 8 I ordered service, on the 12 th my motum was delivered and cancelled after I told them to let me call head quarters and on the 14 th I took the motum *** to be returned. Do the right thing and give me back my money and stop lying to the customers to get **********************. I will not stop fighting until my money is returned!!
  

  Earthlink, LLC

  Date: 03/17/2025

  Dear Mr. **************** sincerely apologize for any miscommunication regarding Mr. ************ billing expectations. Our policy requires the first months charge to be processed before service activation. Unfortunately, when Mr. *********************** out to resolve his billing concerns, his account was inadvertently canceled by one of our representatives.
  Since Mr. ********** returned the modem, we have processed a refund of $79.95 back to the card on file. We regret any inconvenience this may have caused and appreciate his patience. Please let us know if you have any further questions or concerns.

   

  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromBrittany C

  Date: 03/06/2025

  1 star

  Brittany C

  Date: 03/06/2025

  This company scams people that live in rural areas with little options for internet. I was given an estimate of 100mbps for their "unlimited" plan (which is actually only 300gb which you go through very quickly) and paid $84 for the motem. When received, we got an average of 6mbps. It charges you the first month BEFORE you even test the internet. When I called to cancel, I was continuously haggled to continue using the program and promised a $30 refund if I agreed to send my issue to their "engineering" team. I agreed so I could get a little bit of the $101 I paid back. Afterwards, I asked to cancel and she said I would only receive $30 if I didn't. Why would I agree to continue a service that doesn't work when I could purchase a better satellite wifi for $20 more a month? It took me almost an hour to finally get her to cancel it, after I repeated myself dozens of times. DO NOT FALL FOR THIS SCAM, especially if you live in a rural area.
  

  Earthlink, LLC

  Date: 03/07/2025

  Hello Ms. **************** spoke with Ms. **** today regarding her EarthLink ***************** I sincerely apologize that she was misinformed about her internet service and experienced multiple connection issues. I have canceled Ms. ****** internet account and refunded the billing charge. Once the modem is returned, I will process a refund for the modem as well. 
  Again, I truly regret that Ms. **** did not have a positive experience with her EarthLink Internet service. 
  
  Thank You, 
  Samantha 
  ER Specialist III 

• Review fromSharon C

  Date: 03/01/2025

  1 star

  Sharon C

  Date: 03/01/2025

  The customer *** advised me the the ***** plan at $45 a month would last me all month. Then $75 for shipping the motum .Then $14.95 a month to rent the motum. Then additional $30 for additional data every week.DONT DO IT!!!!
  

  Earthlink, LLC

  Date: 03/03/2025

  Hello Ms. *************** sincerely apologize that Ms. ****** was misled by the sales agent. She purchased our wireless internet service, which is data-capped. Once the data limit is reached, the internet speed slows down. The only way to restore higher speeds is to purchase additional data. The data plan offered is based on expected usage needs.

  Regarding the modem fee, like most providers, we charge this fee because the modem receives continuous updates, and if any technical issues arise, we provide troubleshooting and repairs at no additional cost to the customer.
  As a courtesy, I have refunded Ms. ****** $111.75. Please allow up to five business days for the refund to reflect on the card on file.
  Once again, I apologize that Ms. ****** was not sold the most suitable internet plan for her needs. Please let me know if I can assist further.

  Best,

  ********

  ER Specialist III 

• Review fromStephen S

  Date: 03/01/2025

  1 star

  Stephen S

  Date: 03/01/2025

  I signed up and dont get any service for a week. Had multiple calls that got me no answers and no service. Three routers and multiple techs scheduled which never came at the assigned time slot. Never got my service up and running. Went without service for a week. When I tried to cancel they told me in order to cancel I have to pay a full months service or it cannot be cancelled. I was furious. I paid it and then to top it off they now are charging me a early cancellation fee of 200 dollars for no service. The customer service **** are bunking idiots. Have no answers and transfer you to technical support who are even worse. Cannot schedule a requested time slot for my life. Incompetent imbeciles the lot. DO NOT WHATEVER YOU DO SIGN UO FOR THIS KESS THAN ADEQUATE SUPPOSED INTERNET SERVICE. ITS NO SERVICE AT ALL. A FREAKING WAKING NIGHTMARE. IDIOTS!
  

  Earthlink, LLC

  Date: 03/03/2025

  Hello Mr. *************** sincerely apologize for the ongoing outage issues Mr. ****** experienced, which required multiple technician visits but remained unresolved. Additionally, I regret that when he called to cancel, the agent did not provide the necessary support during the process.
  Given these circumstances, Mr. ****** should not have been charged his monthly fee, and the Early Termination Fee (***) should have been waived. To resolve this, I have cleared the *** and refunded the monthly charge to his card. Please allow up to seven business days for the refund to reflect on the card on file.
  Once again, I apologize for both the unresolved technical issues and the difficulties Mr. ****** encountered when canceling his account.

   

  Best,

  ********

  ER Specialist III

• Review fromEmily H

  Date: 02/18/2025

  1 star

  Emily H

  Date: 02/18/2025

  I got an email saying they were disconnecting me after the next billing cycle because I use too much data and it was affecting their other customers. So I called and they said there is nothing they can do that their executives made that decision. So now I will have no internet and that is pretty much the only thing I can get where I live.
  

  Earthlink, LLC

  Date: 02/20/2025

  Hello Ms. **************** am sorry to hear about Ms. ***** recent service disconnection and any frustration it has caused. The email Ms. **** received provided a 30-day notice before disconnection, giving her an entire billing cycle to find a new solution before her service is disconnected. We remain committed to keeping ****************** online for the remainder of the 30 days.  
  
  Ultimately, ***************** is set to be cancelled due to excessive data use on your plan. While she did have access to unlimited data during your tenure as a customer, we have realized that certain customers consume an amount of data we cannot support, even with our Unlimited plan. Usage levels like Ms. *****, unfortunately, affect our ability to provide a reliable service to all customers. As such, we had to make the tough decision to disconnect a small group of customers we could no longer support.  
   
   We are here to help Ms. **** to find a solution that meets her internet needs. Please feel free to contact us so we can assist her further and see if other services are available at her residence. 
  
  
  Thank You, 
  Samantha 
  ER Specialist III