Share
Business ProfileforLingo Communications, LLC
Internet Services
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
At-a-glance
Business Details
This is a multi-location business.
- Headquarters
- 5607 Glenridge Dr STE 300, Atlanta, GA 30342-4996
- BBB File Opened:
- 9/17/1997
- Years in Business:
- 28
- Business Started:
- 5/28/1996
- Business Incorporated:
- 5/28/1996
- Type of Entity:
- Corporation
- Alternate Business Name
- Lingo Communications
- Lingo
- Lingo , Inc.
- Business Management
- Ms. Angela Howard, Paralegal
- Mr. Mike Pittman
- Mr. Con Browning
- Mr. Chuck Griffin, CEO
- Mr. Grant Williams, Vice President of Customer Care
- Ms. Nykia Hannah
- Ms. Diana Lauer
- Lisa Stacey
- Contact Information
Principal
- Mr. Chuck Griffin, CEO
Customer Contact
- Lisa Stacey
- Additional Contact Information
Fax Numbers
- (678) 424-2500Primary Fax
- (630) 468-1199Other Fax
Phone Numbers
- (678) 424-2400Other Phone
- (866) 424-2600Other Phone
- (678) 424-2500
Customer Complaints
196 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
May 11, 2024: I have thought many times that I should report the fraudulent activities of Lingo, but since they had stopped trying to take money from my bank account (i.e. they stopped trying to evade a block on my account) and since I was very busy, I let it go. Today, this filthy company had the gall to have a letter sent from a collection agency for $79.04!!! If anyone owes someone something, Lingo owes me for its unethical behavior and abuse of my time. I wrote what is below some time ago. Now is the time to let the world know of my experience.Written in summer, 2023: July 8, 2022, Lingo disconnected my landline with absolutely no warning whatsoever. The next month this company charged me $76.18 for service when I was completely disconnected and had no service. I had to dispute this charge with the bank. Lingo was blocked from my account. This company has put me through untold h*** trying to find a solution to having no telephone service with no prior notice. Now this company is charging me monthly ($4.05, $5.56, $5.59, starting February 2023) for a line which I never authorized them to install, and which provides no service whatsoever. Lingo changed its merchant ID number in order to get into my bank account again (the bank told me this) and it keeps changing the monthly amount by cents in order to evade a block on a specific monthly amount (the bank told me this too). I am disputing these charges with the bank. The bank told me that, if Lingo continues to try to charge my account, the bank will report Lingo for fraudulent activity. When I have communicated with Lingo, I have been told not to cancel with them until my phone number is ported to another carrier (a complex issue which I was never able to figure out). But I have had no service with them since July 8, 2022. They continue to charge me for NO SERVICE WHATSOEVER AND A LINE WHICH I NEVER AUTHORIZED THEM TO INSTALL. Now my bank has blocked them again. Perhaps they will change their merchant ID number yet another time in order to get into my bank account. ********************** has caused me to waste untold amounts of my time and it has scammed me. I received this message on August 7, 2023:On Mon, Aug 7, 2023 at 1:35PM ************* <*****************************************************************> wrote:Hello, Thank you for your response. Looking into the account, I do not see a request for cancellation as this account is currently active. If you would like to proceed with cancellation, this account is currently on contract from 06/07/2023 06/07/2024. If you wish to proceed with cancellation, an early termination fee of $199.75 will be applied to the final invoice. Please advise if we may be of further assistance. Thank you,This company, Lingo, put me under contract when I had no service with them and had not had service for almost a year! I consider Lingo to be a highly immoral company which should not be in business. In common terms, I consider Lingo to be nothing but a filthy, scamming, trash company. The world needs to know, and to boycott this company.
Read MoreCustomer Reviews
123 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Rebecca B
1 star
05/14/2024
**************** is either incompet or deliberately vague. I have been trying to stop/ cancel service for a person that is deceased. They are unwilling to cancel said service. They require a secrete auterization code that was on an invoice. I'm guessing from 2008 when the service was set up. They refuse to elaborate. One person said they can call her number and authorize from that, but next agent said only this code. Next person says only this secret code from the invoice. They will not use other normal ways, such as a SS number, service address or account number. The deceased was a 95 yr old with dementia who never used a computer. But they are unable to comprehend such a thing and insist that she needs an email or this secrete code. Her monthly billing statement was sent by mail.So my only recourse is to pay the each month until I can find a competent agent.
Lingo Communications, LLC Response
05/15/2024
We have reviewed and see that a request to disconnect the account was submitted this morning. We do have regulations that we must follow in accessing a customer's account and or making any changes. I do see that the email address on the account is the same email address listed in this Review and was added in July 2023 when a login for online account access was created. That was the reason the agent asked for an email address as a means of verification. We apologize that current regulations are so cumbersome and restrictive but at the same time we are required to follow the regulations.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.