Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications

  102 Brookwood Rd Atmore, AL 36502-3513

• 

  Lingo Communications, LLC

  101 Log Canoe Circle Stevensville, MD 21666

• 

  Lingo Communications, LLC

  Reston, VA 20190-5376

• 

  Lingo Communications, LLC

  2323 Grand Blvd Ste 925 Kansas City, MO 64108-2675

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* repair. Currently I can call out but cannot receive calls. I called Lingo on 5-9-2025.They sent a repair man out this morning and I was told the problem was inside and his responsibility ends at the box outside. About a year ago, I was asked by Lingo if I wanted the inside wire repair......I said yes. Afterward my bill went up. I assumed it was because of the extra service. Then it went up again. When I called them with this problem, they said I didn't have the inside repair service. So, what have I been paying for? They said if a repairman came inside, it would cost $175 for the first hour and $150 for every hour thereafter. The service is listed in ******* ****. I am 63 years old, and I need my phone. Please help!

  Business Response

  Date: 05/13/2025

  We have reviewed the account and see a technician was at the location today and determined there was no issue with the outside lines. The issue is located on the customer's side of the line. We do offer to send out an inside wiring technician and provide the cost to do so. The customer can also contact an electrician on their own to come into their home to fix the issue if they prefer. We are currently waiting for the customer to confirm how they want us to proceed to resolve the issue. In reviewing billing, I do not see that the customer has ever been on an inside wire maintenance plan. The only separate charge I found was the monthly paper invoice fee and the customer had a rate increase in November. We can add the maintenance plan if the customer would like to do that. Please let us know via your ticket email whether you would like us to schedule an inside wiring technician. Unless there is some major issue it generally does not take very long to fix the issue. The issue could also be the customer's phone if they are using a cordless phone or perhaps the batteries in her phone. These things need to be checked prior to scheduling a tech to come out. We apologize for the inconvenience but will await further instruction.   

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Star-tech for many years before it switched to LINGO communication.The service no longer works, and customer service is horrible and not helpful. I need to get my money back immidiathly.

  Business Response

  Date: 04/23/2025

  We have reviewed the account and see this is a prepaid service and non-refundable. The customer will need to use the balance on the account. We have made some changes to the account so would ask that the customer retest placing their calls. If there are certain areas the customer calls outside of the ** they would need to call into **************** to provide those areas as there are blocks placed to protect the account from fraudulent activity. We do unblock areas at the customer's request. We apologize for any inconvenience.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23237862
  
  I am rejecting this response because:

  I am not able to make any calls. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/23/2025

  I called and spoke with customer regarding his issue with placing calls and explained that we can open up calling areas for him as needed in order to place his calls. He was trying to call ********** and no longer needs to call that area. He did not want to add any other areas. I advised that the service can be used to place calls within the ** as well.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23237862
  
  I am rejecting this response because:

  I was told for every international phone call I would like to place I need to calll the customer service 1st to open the line for such phone call due to many fraud they can not control. Sounded completly rediculuas and not practical and inconvvenience. She refused to refund me back my $14.79 prepaid card outstanding balance. I am very much sure they will go out off business expecialy no one uses the landline anyomre especialy which such rules and conditions. I am not happy with the result.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 2 months we have been getting the run around trying to get our phone number ported out to another company (in fact 2 different companies) due to the decline in service and tremendous rate increases. Both have been unsuccessful in their attempts due to Lingo keeps rejecting the request. They are literally holding our number hostage. Each time we called, we were told on at least 6 occasions that our issue was being "escalated to management" and that some one would call us back, in which we only received 1 return call (with no resolution) other than that.... they never call back or provide an update, but they make sure to provide the bill. They even disconnected our Fax line without any authorization and offered no reasonable explanation, except they "don't know what happened".Lingo keeps saying that there's nothing on their end regarding the porting rejections, well if there's nothing on their end.... then why is it that 2 companies are having the exact same issue? They have also said that **** would have to remove any request that may be causing the issue. We contacted **** ourselves and we were told that there is nothing that they can do regarding our number since we no longer have service with them and that they only own the line and not the number. They also said that because Lingo is the service provider for our number any issues or service options that may need to be removed or deleted is Lingo's responsibility and that they have the capability to correct any issues with the service (other than dealing with the outdoor phone lines). The most recent request made to Lingo's customer service was to remove/delete the ******************** associated with the number we are trying to have ported. There has been no response. We do not feel that that we should be billed while this is being dragged out on purpose.If this is not resolved soon with our number being released, we will to seek legal action, as we have already contacted the ***.

  Business Response

  Date: 03/17/2025

  We have reviewed the account in question and have worked with this customer extensively to try and assist them in completing the port out of their service. Unfortunately, there is not a great deal that we can do to assist as it is the responsibility of the gaining carrier to ensure that orders are submitted correctly and processed successfully. We are the losing carrier and have tried to ensure we have provided any needed information for a successful port out including CSR requests and specific instructions on how the new provider needs to submit their order for it to complete. Based on the rejection attachments, some of the pending orders may be caused by port orders from more than one company. At this point there is nothing else we as the losing carrier can provide. We did just email the customer again on Friday with specific detailed instructions on how the new carrier needed to submit the order. We do apologize that we are not able to resolve this issue. We have provided all information that has been requested of us and that we feel may be causing any issue with the port out request.

• Initial Complaint

  Date:02/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempting to cancel some lines with Lingo, and just getting the run around. **************** is an endless loop of error messages, as is their website.

  Business Response

  Date: 02/18/2025

  We have reviewed the account and will be working directly with Mr. ********* for resolution after speaking with him over the phone. We apologize for the inconvenience.   

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have tried to cancel this service for 7 months now, I have called 4 times and talked to different people. They informed me the last call (at the first of January) we would have to pay a 200 termination fee, which we did. Got another bill today. They threatened to turn us over to collections. The 200 we paid was applied to a non existent bill, and not the termination fee they said we owed. There isnt a manager or an owner to talk to. We no longer have the office or the phone that they serviced, and havent had for 2 years. During the first couple of months when trying to cancel I paid the bills. The man asked me on call #3 if I was trying to cancel the service why did I pay the bills? We were trying to stay in good standing, and figured it might take a little time to cancel it. Now They are trying to extort more money from this business. Dr ***** *********** DPM

  Business Response

  Date: 02/12/2025

  In reviewing this account, we do not show that this customer has had any verbal communication with Lingo since August 2022 and that was to make a payment on the account. In reviewing the payment history, we show the account was paid on time until July 2024 which would correspond with the time the customer stated they requested to disconnect the service. Unfortunately, we do not show that we received a call to close the account. The account was closed for nonpayment and an ETF was applied. The customer did pay the ***. As a courtesy we have issued a credit for the final charges that were billed prior to the account being closed. The account now reflects a $0 balance. 

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Hand

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 3rd 2024, my father passed away. I contacted Lingo communications to have the phone disconnected on Dec ****** after his service. The next 6 weeks were emotionally and mentally draining having to constantly call to get the phone turned off. Lingo then billed my deceased father on January 5th 2025 for the new month. This is where the problem comes in. All of my calls have been documented. On 1/27/25, I had a call and was given a dispute number for the January bill, then a week or so later we get a suspension note for unpaid balance, after that we get a letter threating to send the account to collections and then received a termination notice. That in itself is appalling and inconsiderate to charge someone who passed away a fee on a phone number they had for over 65+ years. In every call that I have documented I informed the *** that what the account owes is $94.17 but I wanted to wait until the credits hit the account as I didn't trust the balance would be **************, 2/10/25, I spoke with three different people. I asked if I paid the $94.17 would this stop the regular collection calls and or being sent to collections. I was told that as long as there is a balance on the account I would get calls and letters. Let's disregard the fact that the reason there would be a balance is because Lingo billed the account and shouldn't have. All I need is for the credit of $85.90 for January's bill and the credit of $19.60 for the termination fee to be posted to the account and we will gladly pay the balance of $94.17 that the *** and I agreed would need to be paid.With me still having to deal with this regularly, I am not even able to fully start the process of grieving my father. I have to continually repeat the story EVERY time I call and it has caused mental anguish. I keep being told 30 days for the credits to post. This is unacceptable and we need resolution for my family to be able to move on.

  Business Response

  Date: 02/13/2025

  We are sorry for your loss. The account did generate the final invoice today crediting the needed charges. There was a balance remaining of $54.63 and the customer did speak with someone today to make that payment. The account now reflects a $0.00 balance. We apologize for the timeframe in resolving the issue. 

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early Termination fee for $400.00.with com pany over 15 years. I haven't had phone service due to hurricane ***** for 4 mounts. Phone lines were down,here in ***********payments were up to date.

  Business Response

  Date: 01/30/2025

  We have reviewed and due to the long-standing loyalty of this customer we have credited the *** fee. The account has a small credit balance that will be submitted for refund within the next two weeks. We apologize for any inconvenience.

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Mom and Dad cancelled their Lingo telephone service in July 2024. Lingo was going to charge a $400 cancellation fee but the company waived the fee because I sent them a death certificate for my Dad who was the account holder. My mom paid $69.60 for service in July. The service was shut off on July 8, 2024. On the last bill, it shows a credit of $47.70 for July 9, 2024 - July 31, 2024. When i asked the company for the refund, they said it went toward the cancellation fee. However, I was already told that the fee was waived. They have stopped answering my emails about the matter.

  Business Response

  Date: 12/10/2024

  We have reviewed the account and confirmed the customer was advised the *** fee would be waived. The account prorated back to 7/09/24 so when the credit for the *** was applied the agent credited the account back to a $0 balance instead of the full *** amount. We have applied a credit of $47.70 and will submit this amount for refund within the next two weeks. We apologize for the confusion and the inconvenience. 

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory practice taking advantage of elderly individuals living in rural community with little/no access to land-line communication services. My parents lived in a rural area where cell phones dont work. As land line companies stopped serving their area they turned to Lingo whose service is hit and miss plus charged a high fee for their service. Through the years, they dealt with the price and the outages. However, Lingo had a service outage that affected Dad from late August to second week of October 2024. Every time called, would be informed would be back up at this date or that date which would pass with no service. Dad paid for August and ***************** of which he only received part of August. Now he cancelled service, Lingo sent him a default early termination bill of $265.10. Lingo informed us contracts are automatically renewed and theirs was renewed in September when Lingo was unable to provide service. My parents were customers for years and no one informed them of such. This is a company who takes advantage of elderly customers on limited incomes with very few companies in rural communities to provide needed services. My father is scared because of their tactics and doesnt understand. Two warning letters in two weeks. We have tried discussing with Lingo and are at a loss.

  Business Response

  Date: 11/05/2024

  We have reviewed the account and see that this customer was affected by an outage with the ***** Bell carrier in their area that affected multiple customers. We do apologize that it took them so long to clear the outage. We do value all customers and work diligently to ensure our customers do have working service. Since we are a reseller, we are at times at the mercy of the Bell carriers in any given city. That was this case with this customer. The customer has already been credited for the time without service. We have issued a courtesy credit for the Early Termination fee due to the length of time the customer was with us. This has created a credit balance that will be refunded to the customer in the next 30 days. If the refund is not received within that timeframe they will need to contact our customer service department to advise. Again, we apologize that we were not able to resolve the issue prior to the customer leaving.   

  Customer Answer

  Date: 11/09/2024

  I accept their response once we see if they follow through on sending refund and remove the termination fee.

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Moms phone service has been out for over a month. Lingo has been contacted several times and state the phone service has been fixed. Lingo has been told on several occasions the phone service is still not working. Lingo has never been out to her home. My Mother is 70 years old and has no way of dialing 911 or contacting her children if something was to happen.

  Business Response

  Date: 11/05/2024

  Per our response to the customer's previous complaint the line is part of an outage with the Bell carrier in that area. We did make multiple attempts on 10/31 and 11/01/24 to reach this customer on their last open ticket to confirm if the service was restored on 10/31/24 as we were told it would be. We were never able to reach the customer via the contact number provided nor has anyone called back to let us know the service is still not working. Someone will need to call in for us to get a new ticket opened and provide a valid contact number so that we are able to communicate regarding the repair of the service. We are working diligently to ensure this service is restored, but we cannot be successful in that endeavor if we have no way to reach the customer and no one is updating us as to the status. Please have the customer call into **************** to have a new ticket opened. 

  Customer Answer

  Date: 11/05/2024

  ************* was restored today 11/5/24. No other complaints as long as service is restored in a timely manner. Thank you