Complaints

This profile includes complaints for GreenSky, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GreenSky, LLC

  5565 Glenridge Connector Ste 700 Atlanta, GA 30342

• 

  GreenSky, LLC

  1797 Northeast Expy NE Ste 100 Atlanta, GA 30329-2451

• 

  GreenSky, LLC

  PO Box 2153 Birmingham, AL 35287-0002

• 

  GreenSky, LLC

  151 Spring St. NW Atlanta, GA 30342

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GreenSky Failed to Ensure Deletion of Fraudulent Tradeline from Credit Report After Acknowledging Identity Theft Complaint Description:I am filing this complaint against GreenSky regarding their failure to fully remove a fraudulent tradeline from my credit report as promised.I am a victim of identity theft. A GreenSky/************ loan (Account Number: ****************, Amount: $11,872) was fraudulently opened in my name without my knowledge or consent. I submitted an *** Identity Theft Report (Report No. *********), proof of identity, and a detailed dispute. GreenSky acknowledged receipt of these materials and issued a written resolution through the **** Complaint No. 250306-19149110, stating:GreenSky reviewed the *** identity theft report... we have made the concession to not hold the consumer liable for the loan. GreenSky also submitted a request to the Credit ****************** to delete the tradeline from his credit report.Despite this resolution, the fraudulent tradeline still appears on my TransUnion credit report, listed as Closed $0 balance. This status is inaccurate. The account should not appear at all. This failure to ensure complete removal is causing ongoing damage to my credit and violates my rights under the Fair Credit Reporting Act (FCRA). GreenSky has a duty to ensure fraudulent accounts are properly deleted after acknowledging the identity theft and making a deletion request. I am requesting that GreenSky immediately:Re-submit and confirm the deletion request to ********** to ensure the account is fully removednot just marked closed.Provide written confirmation that the tradeline has been fully deleted from all credit bureaus.Prevent any re-reporting of this account in the future.I would appreciate prompt resolution and written confirmation from GreenSky to close this matter permanently.

  Business Response

  Date: 04/24/2025

  GreenSky received the consumer's complaint regarding their credit reporting, investigated their account, and found that two of the three credit bureaus were accurately reporting the consumer's account. ********************** submitted an additional request to ensure the account was reported correctly across the three credit bureaus. GreenSky attempted to advise the consumer of the resolution, but they were unresponsive. We apologize for any inconvenience the consumer may have experienced. It is our goal to continue to improve our process.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/2/2024, I engaged in a 6-package service from LaserAway (***********************************) for the Clear + Brilliant Treatment. Although I had funds to pay outright, I decided to enter a loan after deceptive lending practices by *********. The entire loan application and approval process took no longer than 5 minutes. If I didn't sign I would have to reschedule the proceeder and wait an extra several months. I was approved instantly and received a LOC worth $3k. I was charged $2299 on 1/2/20, for a total of 6 sessions of treatment. I received the Clear + Brilliant treatment the same day as my consultation, without disclosure that I should have done proper pre-care before my first treatment (I unknowingly signed a contract stating I did proper pre-care). I received my first treatment 1/02/2025 and second treatment 1/30/2025. After suffering facial burns, I contacted LA for resolution. I spoke with ********* representative ****** ***** (09/09/2020) via email chat. I made the mistake of reporting 3 treatments in my initial submission on website LA's contact form, however I had only received 2. LaserAway records show that I received 2 treatments on 1/2/20 and 1/30/20 (verified 4.14.2024 via ********* patient portal and recorded customer service call). She agreed to charge me for the (incorrect) 3 sessions w/o the promo for a total of $1347 ($449/each) and refund the remaining $952. She told me the refund went directly to Greensky. Greensky received the credit 09/20 with line item "Created Date 1/2/2020; Posted Date 9/17/20" for amount $952. Statement for period ending 9/21/20 show the credit, however as proved by statements provided by GreenSky, I was continued to be charged on the original loan amount of $2299, instead of the reduced amount. I have been grossly charged interest and paying off a debt I did not incur for the past 4 years. This miscalculation and error has lead to a large financial burden and detriment on my credit score.

  Business Response

  Date: 04/22/2025

  GreenSky reviewed Ms. ******** account and confirmed that the credit from her provider, *********, was applied to her loan account before the provider's initial transaction causing the credit not to reflect on the consumers first few billing statements.  As a courtesy, GreenSky waived three months of finance charges on the consumers account.  ********************** was able to speak with Ms. ******* to advise her of the resolution and she was satisfied.  At GreenSky we strive for excellent customer service and will continue to improve our process.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently have a 0% interest rate for 60 months to finance windows for our home.First two payments were processed. The third payment this month was "reversed" by GreenSky. The next day they processed the entire balance of the loan $25,560 against our checking account without authorization.When contacting them they stated that the payment was "failed" by our bank. Which is interesting because they were able to charge and withdraw the amount listed above. The stated that it would take them six business days to return our money. We contacted our bank and filed a fraudulent bill claim. Based on their TrustPilot scores we are wondering if we need to file legal action, but thought we would try BBB first.

  Business Response

  Date: 04/17/2025

  GreenSky has reached out to the consumer to confirm that her refund has been expedited and will be processed within six business days. GreenSky has also advised the consumer that she will not incur any late fees when the payment is returned. GreenSky apologized for any inconvenience caused during this process.  It is GreenSkys mission to provide exceptional service and we will continue to improve our process.  

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23210205
  
  I am rejecting this response because:

  Green Sky promised to return the full amount into our account within 6 business days.  Today is the 7th business day and our money has not been returned.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/23/2025

  GreenSky reached out to the consumer and advised that once a refund is issued back to her bank account the funds can take up to 3 business days to appear in her account.  ********************** also advised the consumer that her dedicated Customer Solutions agent will continue to reach out to her to confirm with her when her refund has been received.  It is GreenSkys mission to provide exceptional service and we will continue to improve our process. 

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want the finance company to locate, and process the check that was sent to them to pay off the loan. I requested and received a payoff letter from the company in February to pay off the loan. Fidelity Title send a check to Greensky, in the amount of$7736.90 to pay off my loan as part of the process of purchasing a new house. The company claimed they never received the check. On 3-20-2025 Fidelity put a stop check on the original check, and overnighted another one by *****. ***** tracking shows that check was delivered to Greensky on Friday 3-21-2025 at 10:16 am eastern time. I am still waiting for them to find the check and credit it to my account, and not charge me any penalties or interest.

  Business Response

  Date: 03/28/2025

  GreenSky received the consumer's complaint regarding their payment issues, investigated their account, and found that the payment had been applied to the account. ********************** spoke to the consumer to advise the payment had been applied. The consumer understood and needed nothing further. We apologize for any inconvenience the consumer may have ************** is our goal to continue to improve our process.
  

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted this company multiple times regarding a billing issue. No call back. **** should be fired. This company should not be in operation. Unfortunately I couldn't avoid financing with them because this is who our ac company used. I informed the company of this and they plan on dropping this finance company because of so many issues.

  Business Response

  Date: 03/21/2025

  GreenSky has made several attempts to contact the consumer via phone and email regarding their concerns. Unfortunately, GreenSky has not been able to contact the consumer to address their desired resolution. We will continue to attempt to contact the consumer, as GreenSky takes complaints very seriously and we are eager to assist the consumer to reach a resolution. We apologize for any inconvenience the customer may have experienced. It is our goal to continue to improve our process.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ has tried to contact ****** ******, the account manager for one of our accounts we have for one of our customers that has refused to pay the final transactions. We have contacted Greensky since the beginning of January to talk with ****** to help to resolve this issue. But she has not returned any of our phone calls or emails. Everytime will call Greensky they tell us they are going to email ****** to give us a call to help with the issue and she never calls us or let alone email us. They finally gave us her direct number to call her. Everytime we call it goes straight to voicemail and she never returns our call.

  Business Response

  Date: 03/20/2025

  The account manager for ************ reached out to ************ and was able to provide them with the next steps needed to collaborate with the consumer to resolve their complaint.  The account manager will continue to work directly with ************ until this issue has been resolved. It is GreenSkys mission to provide exceptional service and we will continue to improve our process.
  

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Longroofing to remodel my master bath because getting in a tub has caused me great pain because I cannot lift my leg without using a small step ladder to hold for support. I use a ****** and cane because of arthiritis. The initial date was August. They told me they were behind in their work and so they did not get to me until October. The first appointment was cancelled two hours before they were to show up stating one of the items was cracked and had to be reordered. When they came, the project seem to be going well. Then he told me he could not do anything because I had ants in my wall and he could not work with that. I needed to call a pest control company. I did. He came back the project was supposed to be one or two days. According to him, he did not have what he needed and had to purchase items and return another day. Instead of marble, he used WOOD in a shower. I immediately called and told Longhorn what the problem was. They told me this person and said he completed the job. I sent them pictures. When they tried to reach him, he said his wife was having a baby and they didn't know when he would return. I informed them how disappointed I was and wanted someone to come out and take a look. The person who was suppose to be the project manager stated she doesn't go out to the homes, she just speaks with the people. We talked a few times and then nothing more. No more phone calls. Greensky paid these people after I sent them the pictures. No mediation of any kind. I told them many times the work was not completed and that it looked shoddy. After I had sent them many started contacting LongRoof after that and I sent them pictures as well. It has been months. Well over any normal contractor should have gone. We are in our 5th month. Greensky called me, stating they decided to pay them. Even after giving them recommendations from ********** and ***** about the problem, The contract should be cancelled and they should recup all monies from LongRoof.

  Business Response

  Date: 03/10/2025

  GreenSky spoke to the consumer regarding their incomplete project and quality issues with their home improvement contractor. GreenSky takes the consumer's claims very seriously and is continuing to investigate the consumer's concerns. GreenSky will continue to work with the consumer to reach a resolution. We apologize for any inconvenience the customer may have experienced. It is our goal to continue to improve our process.
  

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23017856
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  So I assume they didnt take me serious when I first called to complain. They made a decision without my knowledge and now they take my complaint serious? Because this company kept delaying my project my back spasms started to increase. I have to get in and out of my tub using a step ladder. I have fallen and now have to wear a 24hour monitor. This is a delay of due process. Which I am now seeking legal counseling. Im sure that is why they made such a general statement.

  Business Response

  Date: 03/13/2025

  GreenSky has attempted to contact the consumer to address the concerns regarding the status of the investigation. Unfortunately, the consumer has become unresponsive. GreenSky will continue collaborating directly with the consumer and the merchant to reach a resolution. Should the consumer have retained representation of legal counsel, they may send GreenSky a Letter of Representation. Upon receipt of the Letter of Representation, GreenSky will communicate with the attorney. We apologize for any inconvenience the consumer may have experienced. It is our goal to continue to improve our process.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/28/25 termination of offering financing to customers needing contractable home repairs done. first approved, then suspended, then approved, then suspended, then approved then suspended. then when asked about password and login info and training, I get terminated. As if, I did something wrong.

  Business Response

  Date: 03/04/2025

  We apologize for any inconvenience the merchant experienced.  GreenSky contacted the merchant and discussed his concerns regarding the merchant program.  GreenSky addressed the merchants concerns and explained our process and how this can be mitigated in the future. The merchant stated that he is interested in signing back up and was sent information how to re-apply for our merchant program.  It is our goal to provide excellent customer service, and we will continue to improve our process.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interest rate misleading - At first was told 0 interest for the first 6 months during the purchase window intro period. First month received finance changes. Called and was told that was wrong it is 1.55% for that intro period of 6 months. Now being told was never an intro period and being charged full finance. I was mislead and lied to by the load company and the company I had do the work to my house.

  Business Response

  Date: 02/24/2025

  GreenSky spoke to the consumer regarding their concerns with their loan terms. GreenSky advised the consumer that their loan terms did not have an introductory period with no interest, and before an account can be activated, consumers are required to view the loan documents. Viewing the loan documents is intended to ensure the consumer is aware of and agrees to the loan terms prior to using the loan. We apologize for any inconvenience the customer may have experienced. It is our goal to continue to improve our process.

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for the last three days to have them me a copy of my 1098 tax form. I called on February 6th, 7th and February February 8th. They refused to release the form even though I supplied my account number. The customer service said because of security they could not email it to me unless I went to the customer portal and find it there.I went to the portal today, February 8 and tried to find it there as they instructed me,it was not there..I find their customer service to be abismal..I am still waiting for a resolution of my inquiry.They don't have a security issue when I make my account payments.

  Business Response

  Date: 02/13/2025

  GreenSky reached out to the consumer and advised him that GreenSky does not issue 1098 tax forms as these forms are issued for mortgage and student loan interest.  The consumer advised that he would reach out to a tax representative to assist him in locating the documents that he needs to file his taxes.  The consumer did not need any additional assistance.  At GreenSky we strive for excellent customer service and will continue to improve our process.