ComplaintsforDelta Vacations

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Delta Vacation package for January 2025. When I did this, I put down a $400 deposit. We unfortunately had to cancel our vacation due to an unexpected financial situation. When canceling, I was told through the entire process I would be receiving a $400 refund, NOT a travel voucher. I had to agree to the cancellation and the $400 refund multiple times. Once I finished the cancellation, I was taken to a confirmation page stating I had a $0 cancellation fee and I would be receiving a refund of $400, I also have a screenshot to prove this. A couple days after I canceled I received an email stating I was receiving two $200 travel vouchers. I was confused as I was told during the cancelled many times that I would be receiving a refund. I chatted in twice and emailed once, and every time I was rerouted somewhere else and was told I was contacting the wrong department. I finally got the phone number to the correct department and I called and someone answered the phone and immediately hung up and it took me to a survey. I called again and was then on the phone with a representative for 45 minutes, although she did place me on hold for 20 of those minutes. I explained to her I was told I would be receiving a refund many times and she continuously told me that even though it said a refund it didnt mean I was getting a refund of the $400 but it meant I was going to get a credit. I then explained to her that a refund is not the same as a credit and she even said *******. I asked to speak to a supervisor and she told me there were no supervisors and she was her own supervisor so if I wanted I could call back to try and speak with someone else. It was a complete waste of 45 minutes. I am extremely frustrated that I was told MULTIPLE times that I would be receiving a refund throughout the cancellation process and even after the cancellation process. (Again, I do have a screenshot for proof) But then I am being refused a refund. My booking number is #********

  Business response

  08/20/2024

  ****************,

  I am in receipt of your feedback regarding your disappointing experience with Delta Vacations. I appreciate you giving me the opportunity to review your booking.

  Upon review, I am happy to advise that I will make an exception and have your Delta Vacations travel certificates deactivated so we can provide the refund to the credit card we have on file, a **** ending in 9789. We will have this refund processed within 2 business days, however, it can take a full billing cycle to show back on your card.

  Thank you again for reaching out, I hope you have a great day.

  Regards,

  *********************, Customer Engagement Manager, Reservations Support

  Delta Vacations

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am writing to file a complaint against Delta Vacations concerning a recent vacation package I booked.This trip was unfortunately marred by numerous issues. We experienced multiple flight delays, resulting in missed experiences and overall frustration. In addition, the service provided by Korean Airlines, the contracted carrier for some of the flights, was unacceptable. Furthermore, we believe we contracted foodborne illness from the food served onboard.To make matters worse, upon arrival in *******, we discovered over $1,000 worth of items had been stolen from our checked luggage during transit between ******* (BKK) and *******. We promptly filed a case with Delta Vacations (Case #********) regarding the stolen items, but have yet to receive a response.Throughout this ordeal, contacting Delta for assistance proved extremely difficult. Both Delta Vacations and Delta representatives consistently directed us to text chat support or ended our calls. This lack of ability to speak with a live representative, especially when traveling internationally, was incredibly frustrating.Considering the significant disruptions caused by the flight delays, the poor service, the foodborne illness, and the stolen items, we are requesting the following:Full reimbursement for the stolen items from our checked baggage ($1,000).A $1,000 Delta Vacations voucher as compensation for the overall negative experience.We believe this is a fair resolution considering the substantial inconvenience and problems we encountered during our trip.Thank you for your time and attention to this matter.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked a trip on 7/11/24 to go to ******* on 7/19/24 through Delta Vacations( got confirmation #). On 7/12/24 I received an email stating that the cc's that were used, isn't valid because it's not a **/Canada cc to contact DV before 8pm or else my booking will be canceled. I contacted Delta Vacations immediately. I spoke with a female representative that assured me that my reservation/confirmation is still there( no need to worry, it just might be scammers) before coming off of the call, I had a request for the agent. I asked her if she can put my room close to or on the same floor as the other parties in my travel group, she said she'll note the account with my request. If I had already gotten an email with an attempt to even cancel because of a discrepancy about cc there should have been an indication in the system alerting the agent because I did exactly what the email said to do "call". Fast forwarding to today 7/15/24. I initially called Delta Vacations wanting to make a slight change with the return flight from JA, only to find out, that upon giving the agent my booking number that the reservations/booking have been canceled. The first agent stated it was canceled because the cc's used is outside of the **/******, which isn't true( I've never ever had an issue using my cc's within the ** because where I'm from, is the ***************** and it's part of the **). A portion of the payment was taken and the other portion DV has on hold( pending, and they won't release it). I'm requesting a full refund asap( so I'm able to rebook my trip or make suitable accommodations for my trip 7/19-22/2024 )This is very disappointing and upsetting.

  Business response

  08/08/2024

  **************,

  I am in receipt of your communication to the Better Business Bureau regarding your disappointing experience with Delta Vacations. I am sorry to hear of the issues you experienced and glad to have an opportunity to review your file.

  Upon review, I do see that there was some confusion with our agent when you called in. It's unfortunate they didn't advise you of the issue with your credit card. While I understand you are often able to use your credit card in the **, Delta Vacations policy doesn't allow credit cards from *****************. I see that we fully refunded your original forms of payment on July 16, 2024. Are you able to confirm that you have now received the refund?

  I apologize for the inconvenience this caused you, I understand your frustration. I will ensure the proper coaching is provided to prevent this from happening in the future.

  Kind Regards,

  *********************, Customer Engagement Manager Reservations Support

  Delta Vacations

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My Hotel Itinerary Number is Itinerary #**************. I booked Delta travels for a short stay just hotel only. I paid: Price breakdown Room price: $380.60 2 nights: $166.05 /night ************* $48.50 ****** miles redeemed -$338.51 Total: ****** miles and $42.09 I had no knowledge that this was going through Expedia and was charged a different rate of $164.29. I called several times to get this resolved and was hung up on and was never able to speak with a manager. I was told I was going to be refunded the amount after the 1st agent called and spoke with the hotel Manager and I had to email a copy of my hotel receipt as proof. She then changed it to only $42.09 and ****** points refund. I told her that was not what she told me know was it acceptable since that's not even half of the points I used to book the hotel. I asked repeatedly for a manager and was hung up on. I called back again and was placed on hold for a long time. I am filing a complaint also with the ****

  Business response

  07/09/2024

  Hello,

  I am in receipt of your communication to the Better Business Bureau regarding your experience with Delta Vacations. I appreciate you giving me time to review this issue.

  Unfortunately, I am unable to find a Delta Vacations booking for you. Did you perhaps book with Delta Stays instead of Delta Vacations? If so, you can reach them at ************ or use their online Help Center: **************************************************************.

  If this is a Delta Vacations package, please provide me with your 8 digit Delta Vacations booking number. I did try to search by your name but didn't come up with any recent trips.

  Kind Regards,

  *********************, Customer Engagement Manager, Reservations Support

  Delta Vacations

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This is a very unique situation I assisted a friend with loaning her the deposit for her trip due to unfortunate circumstances she will no longer be able to make it her boyfriend refused to pay for her trip I put my credit card on file for the deposit however with Delta because her travel name was under the reservation it does not safeguard me as a payee To get my $200 back and unfortunately she does not have $200 to pay me back nor will she ever be able to travel to use this voucher by the time it expires. I'm needing some resolution on this matter I myself have a vacation booked and I would like it applied to that reservation. We. An also contact ******* and she can confirm all of what information I'm presenting

  Business response

  07/09/2024

  ******************,

  I am in receipt of your communication to the Better Business Bureau regarding your experience with Delta Vacations.

  Can you please provide me with a Delta Vacations booking number or the name of the passenger? I do need to review the booking to determine what I'm able to do.

  Thank you,

  *********************, Customer Engagement Manager, Reservations Support

  Delta Vacations

  Customer response

  07/09/2024

  ***********************

  certificate 609785106521

  booking 17750226

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a Delta Vacations trip to ****** for college move in. We had to adjust dates due to move in being different for the college. Delta vacations refused to give a refund with our travels over 2 months out. They required our payment to be used for another delta vacations package while flights were reserved the hotel was never confirmed w Hilton yet they cannot just cancel the reservation. They are stealing 675 dollars currently and act like they are part of delta which they are not as I had to call a separate phone line to cancel and was not allowed to do it on line I have been on the phone for 30 minutes waiting to resolve this but they refuse to refund any money they though the travel is many months out.

  Business response

  06/28/2024

  Mr. Moutzouros,

  I am in receipt of your communication to the Better Business Bureau regarding your experience with Delta Vacations. I appreciate you reaching out and providing me the opportunity to review your booking.

  Upon review, I do see that you originally created the booking online on May 13, 2024. At that time, there would have been a couple of options available to protect your investment in the unfortunate event of needing to cancel. We offer Travel Protection and Travel Protection Plus, both of which are insurance plans that allow you to cancel for any reason and receive a refund for your booking minus the cost of the insurance. The main difference between the two policies is the form of refund; for standard Travel Protection, the refund is issued in the form of a Delta Vacations travel certificate. With Travel Protection Plus, the refund would go back to the original form of payment on the booking. I don't see that either policy was purchased for this package. Due to that, the cancel penalties that were applied at the time of cancellation do apply.

  I am happy to let you know that due to our policy of no air cancel fees, we did issue a Delta Vacations travel certificate in the amount of $672.40. Because I appreciate your loyalty and feedback, I am willing to deactivate that travel certificate and issue $672.40 back to the **************** that we have on file. I will have the credit on my end issued by the end of business today, June 28th. It will depend on your billing cycle as to when you will see it on your card.

  Again, thank you for your feedback, it is greatly appreciated. 

  Kind Regards,

  *********************, Customer Engagement Manager

  **********************

   

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked a Delta Vacations package on 03/15/2024 (confirmation #********) for travel from March 25, 2024 to March 27, 2024. I completed my stay and expected to receive 693 MQDs earned from the trip by 5/22/24. To date, 6/14/24 (11 weeks after the trip), I STILL HAVE NOT RECEIVED THE **** I EARNED and as a result, I have LOST THE PLATINUM STATUS I worked so hard to achieve. I am a current shareholder of Delta stock and have been a Delta Skymiles member (Skymiles # **********) since 1993 (with Platinum Medallion status for the last several years), but I have never experienced such a total disregard for the customer and have never seen a company disregard its own policies like I have with Delta Vacations. Delta airlines should seriously rethink their association with this company. Their website states it can take up to 8 weeks for earned MQDs to post but apparently that is not the case. I reached out to Delta Vacations on 5/28/24 (9 weeks after the vacation was completed) and was told the MQDs should have been added to my account already. As a result the rep I spoke to, ******, escalated the issue to her program manager for review. I reached out again to Delta Vacations on 6/5/24 because the MQDs were still not showing in my Skymiles account and I was advised that it might take another 2 weeks for these miles to be reflected in my MQD total. I was also advised that the date associated with these miles should reflect a March 27, 2024 date (the date the vacation was completed). How does a 8 week turnaround time (as advertised on their website) turn into 11 or 12 weeks? And why would a company publicly disclose a benchmark they clearly cannot meet? Because of this mishap, I have lost my status and want Delta Vacations to make it right. They need to submit my **** for March to Delta airlines so my status can be reinstated, post haste. After this experience, I will NEVER do business with Delta Vacations again. There are other, better alternatives.

  Business response

  06/19/2024

  **************,

  I am in receipt of your communication to the Better Business Bureau regarding your disappointing experience with Delta Vacations. I am so sorry to hear your MQDs have not yet posted to your SkyMiles account, I know what an inconvenience this has been. Fortunately, we have identified the error that caused this issue and I am happy to say it will be complete by Thursday, June 27th. Please also know that when the MQDs deposit, the deposit date will be the date you returned from your trip. This will also ensure that any status or benefits you should have earned will still be honored.

  Again, my sincere apologies for the delay. Our IT team has been diligently investigating the bookings in which MQDs did not deposit so that they could determine the root cause and correct it.

  Kind Regards,

  *********************, Customer Engagement Manager Reservations Support

  Delta Vacations

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We booked a vacation thru Delta Vacations and purchased the travel insurance through Delta Vacations. We cancelled the vacation due to our special needs child being hospitalized for 10 days. Delta issued us a credit for $1280.10. Our booking number is ********. When i called to use the credit, I was told it has expired and i lost the whole amount of the credit. The supervisor said I purchased the wrong travel insurance, that issued only a voucher good for only one year, not the one that would have given me a full refund. I was not given a choice of travel insurance at the time I booked the trip. I am asking to allow me to use the voucher for a trip my wife and i our planning. It expired 30 days ago.

  Business response

  06/03/2024

  Mr. *******,

  I am in receipt of your communication to the Better Business Bureau regarding your disappointing experience with Delta Vacations.

  Upon review of your booking, I do see that standard travel protection was purchased, which provided a refund in the form of a Delta Vacations travel certificate upon cancelation of the booking. This was advised when the travel protection plan was purchased as well. When the travel certificate was sent via email it would have had the expiration date of the travel certificate listed, which was April 17, 2024.

  Please let me know if there is anything else I can help you with.

  Regards,

  *********************, Customer Engagement Manager Reservations Support

  Delta Vacations

• Initial Complaint

  05/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I've been having issues with my vacation package since booking the flights. Upon arrival at the location, the room description and hotel reviews did not match my expectations, leading to an awful and unpleasant experience. I have spoken to several unhelpful representatives who showed no interest in assisting me. I am extremely disappointed and will never book with Delta Vacations again. I would like to file a complaint to request a refund for the misleading information I received.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked with delta vacations and to say I was disappointed is an understatement. I'll never give delta another dime of my hard earned money. My flight consisted of a rude, disrespectful, condescending, intimidating man named ***** who was so irritated by the shirt I had on that he had to point it out, forced me to remove it, and berated me in from of multiple passengers on the plane. All of this midflight of course and complete with hand gestures, smart comments, and ugly behavior. Reaching out to delta proved fruitless as they informed me while they apologize for my experience they stand behind their employee's behavior and even cited a hyperlink that went to a page no longer working. Then the hotel room I booked was suppose to be beachside but imagine my surprise when i get there and find it's poolside and there is nothing the hotel can do because delta false advertised. I always fly delta but not after this trip's experience. If you book with them, just know we no longer live in American and your freedoms DO NOT apply while on delta. (Mind now my shirt was worn through the airport, tsa, security, and i even had to scan my passport with a delta agent before boarding and nobody was offended but this guy).? But because of Delta's policy, whatever a flight attendant asks you to do you must do. And for fear of not being able to get back home after a terrible interaction with the attendant, I removed my shirt) This incident happened Friday April 26, 2024 on flight# **** and was reported to delta via online complaint while on the flight.

  Business response

  05/13/2024

  ******************,

  I am in receipt of your complaint to the Better Business Bureau regarding your disappointing experience on Delta Air Lines.

  I am sorry to hear you were inconvenienced and made to remove your shirt, I realize this was not ideal for you. Please know I will forward your feedback to the appropriate departments for internal review.

  Kind Regards,

  *********************, Customer Engagement Manager, Reservations Support

  Delta Vacations

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩