247 Customer Reviews
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Review from Ben S
1 star08/21/2024
Rheem is the worst. I would never buy Rheem. They are giving me a warranty replacement on an evaporator coil that is less than 5 years old. I have been waiting 2 months for them to ship it. They don't care, won't call you back. I was told that in these extreme cases they will replace your unit, they won't mine. Otherwise, don't buy Rheem.Review from Pat W
1 star08/17/2024
The water heaters a defective and Rheem doesnt stand by their defective dangerous and deadly gas water heaters. I dont recommend this company at all!
Rheem Manufacturing Company Response
08/19/2024
Pat,
We are sorry to hear about your experience with our water heaters. Safety and quality are our top priorities, and we take such feedback very seriously. Please reach out to our technical service team so we can address your concerns and possibly find a resolution. We are committed to ensuring our products meet the highest standards and appreciate the opportunity to make things right.
Please reach out to our Technical Support Team at 800-432-8373. Our knowledgeable agents are on hand 7 days a week, from 7 A.M. to 7 P.M. CST.
Rheem Digital Response Team
Review from Ramon T
1 star08/15/2024
I give Rheem no stars been waiting on a compressor for a month now for my building. They compressors burn out in a year. The backorder is ridiculous with no answers.Review from Shannon A
1 star08/12/2024
We bought a Rheem water softener from *********** The seal cracked and it sprayed water all over our basement. We called because it was still under warranty. They asked us to send pictures through email. After nine emails requesting more information and pictures, they finally sent us a replacement three weeks after the original leak. The replacement was used, broker, and the wires in the electrical component were broken and exposed. We sent and email with pictures and called customer service. If our plumber did not notice the exposed wires, we could have had a fire. They could have been responsible for possible lives lost. They stated there was nothing they could do and they would not send someone to pick up the used unit they sent to us. They won't send a new unit and won't reimburse us for the cost of the unit. We now have to pay to have two broken units removed and and disposed of. THEY ARE FRAUDS!Rheem Manufacturing Company Response
08/19/2024
Shannon,
We regret that your experience with our product did not meet your expectations. In line with our product guidelines, we offered to replace and install the damaged parts at no cost, as well as replace the entire unit, which you declined. Should you reconsider in the future, please do not hesitate to contact our team for assistance. We are here to help.
Rheem Digital Response Team
Review from Donna A
1 star08/02/2024
We purchased a Rheem water heater in ****************************** 2020. It was under warranty still so we were able to replace the unit itself without cost but had to pay a plumber for installation. The 2020 water heater started leaking in 2024 and we had to replace it. Even though it was still under warranty, I refused to buy another Rheem. Two water heaters in 9 years is ridiculous! Our plumber wont even sell them anymore and we went with another brand. I am disgusted with their product and I will never buy another one again. I would give Rheem a zero star review if I could. Stay away from this brand!Rheem Manufacturing Company Response
08/07/2024
*****,
Thank you for sharing your experience with us. Were truly sorry to hear about the issues youve faced with your Rheem water heaters. We understand how frustrating it must be to deal with repeated problems, especially when it involves additional costs and inconvenience.
Your feedback is invaluable, and we take it seriously. We are committed to improving our products and services, and your experience highlights areas where we need to do better.
We appreciate your honesty and hope to regain your trust in the future. Thank you for giving us the opportunity to learn and grow from your feedback.Rheem Digital Response Team
Review from Amy S
1 star08/01/2024
There definitely should be a zero stars option! I guess we should have read reviews prior to purchasing this unit, as there are only bad reviews here. Water heater only 4 years old and used in the summer months only! Already dead. Warranty only applies if you want to put the same piece of junk in to replace it! Spent thousands of dollars to have service tech out to fix and nothing he was doing was working. Out of hot water for months! Finally had to relent and put in a different unit. Dont buy RHEEM PRODUCTS. THEY DONT STAND BEHIND THEIR ITEMS! *******************Rheem Manufacturing Company Response
08/02/2024
***,
Thank you for your review and feedback. We apologize for any inconvenience you may have experienced with our product. We are committed to delivering quality products and customer service. Rest assured, your feedback will be used to enhance the experience and quality of our products for all our customers.
********************** Digital Response Team
Review from Mark Z
1 star07/26/2024
There should be a zero star option. Purchased their top of the line Performance Platinum 50 gallon water heater 14 months ago. We are on our third warranty item (control board) and its been 6 days since the replacement has been ordered and their lack of customer service department cant tell me when it will actually ship. If you need to replace your water heater SAVE YOURSELF AND BUY ANY BRAND OTHER THAN A RHEEM.Rheem Manufacturing Company Response
08/02/2024
Mark,
We appreciate you sharing your experience with us. Please accept our sincere apologies for the ongoing issues with your water heater and the delay in the delivery of the replacement part. This does not reflect the standard of service we aim to deliver.
Our records show that the part has now been delivered. We are grateful for your feedback, which is invaluable in helping us refine our processes and enhance our customer service.********************** Digital Response Team
Review from Nathan L
1 star07/22/2024
I bought a water heater and had installed and gas valve didnt work. Called and was on hold for 40 min and was told part would be expedited, It has been 5 days and part hasnt even shipped yet from their warehouse., no hot water at house now for over 5 days!!!!!! Thanks rheemRheem Manufacturing Company Response
08/02/2024
******,
We appreciate you letting us know about this issue. Were truly sorry for the inconvenience and the delay in getting your part. We understand how critical hot water is and regret the frustration this has caused.
Your feedback is invaluable, and were dedicated to enhancing our service to provide better support for all our customers.
********************** Digital Response Team
Review from LISA K
1 star07/20/2024
On March 25,2024 i purchased a 75 gal Hot water heater. 4 montgs later it is broken and it is warranty for a year. So it stopped working! I have had 8 plumbers here in 7 days all saying it needs a different part. Rheems parts /product manager ***** went to make an arrangement for a swap to be done in ********** today July 20th. The plumber come at 4 from an 12-2 appointment and it is ONE man he said i cant lift this. It was not conveyed from RHEEM that is was 75gal two man job. So no swap no hot water Monday will be the 13th day without hot water! ******************* the *** of Rheem I have reached out to him several times as well as *********************. This product and service is inferior! Only one person tried to help me and NO ONE reachable on a weekend. I bet they have hot water! This company is so broken apart they dont even have a proper phone directory and service you is in all different states. ******************* has not taken responsibility for his company that he runs. I bet he is in meetings after meetings then lunch then golf. Ive been ill and i dont think they deserve any awards for products or services i have never been so disappointedRheem Manufacturing Company Response
08/02/2024
****,
Thank you for sharing your experience with us. We deeply apologize for the inconvenience and frustration youve faced with your water heater and our service. This is not the standard we aim to uphold.
Our escalation team has collaborated with our local authorized service provider to replace the water heater. We understand that the new water heater has been installed to your satisfaction and is functioning correctly.
Once more, we are grateful for your feedback and patience.Rheem Digital Response Team
Review from Tanner H
1 star07/18/2024
My house flooded. Rheem has not been helpful at all. My water heater busted in the attic and flooded our house. The water heater is under warranty and is less than 4 years old. We have to move out for 4 months at least. I have been trying to get this resolved so this doesnt happen again and keep being placed on hold.Rheem Manufacturing Company Response
07/19/2024
We regret to learn about the flooding and the resulting inconvenience. We recognize the frustration this situation may cause and want to assure you that we handle these issues with utmost seriousness. According to our records, a potential damage claim has been filed for you. Our third-party administrator will be in touch to discuss your claim. Should you require further assistance with your water heater, please reach out to our technical support at ************.
Thank you,
Rheem Digital Response Team
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