Reviews
This profile includes reviews for Rheem Manufacturing Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 197 Customer Reviews
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Review fromJOSH P
Date: 04/17/2025
1 starJOSH P
Date: 04/17/2025
Rheem ***************************** 27 kwh Water Heater. This is the absolute worst product you could purchase for your home. If you are looking to completely trash your entire plumbing system and constantly replace shredded up coils, purchase this dumpsterfire piece of machinery. It has exploded coils 3X since it's purchase and has untimate left us with metal shards and coil parts sent down every water outlet in our entire home. If anyone else has experienced these issues and a class action is created, I will gladly participate. Those metal shards were in our drinking water. This product needs to go away!
Rheem Manufacturing Company
Date: 04/17/2025
****,
We are truly sorry to hear about the issues you've experienced with the Rheem ***************************** 27 kWh Water Heater. Your frustration is completely understandable, and we deeply regret any inconvenience this has caused.
We take product performance and customer satisfaction very seriously. To address your concerns, we would like to investigate this matter further. Please contact our customer service team at ************ with your water heater's serial number and any additional details about the issues you've encountered. They will be able to assist with your water heater issue.
Thank you for bringing this to our attention, and we apologize again for the trouble you've faced.Rheem Digital Response Team
Review fromSandy C
Date: 03/21/2025
1 starSandy C
Date: 03/21/2025
Why don’t you make hot water heaters from stainless steel. Mine only three years old got a leak and ruined my floorRheem Manufacturing Company
Date: 04/08/2025
*****,
We deeply regret the inconvenience you've faced with your water heater. It's disheartening to hear about the issues you've encountered, and we truly value your feedback. If there's anything more we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to help.
Rheem Digital Response Team
Review fromDavid M
Date: 03/17/2025
1 starDavid M
Date: 03/17/2025
Worst possible product to spend your money on. Brand new 50 gallon electric water heater that won’t even give you one good hot shower before going cold. Called customer service just to try and get my money back and lo and behold that’s not gonna happen cause they want up waste your time with non sense on sending out techs to service the unit. It’s brand new. With brand new parts!!!! You just have a poor product. We went with an AO Smith electric water heater. No complaints what so ever. Don’t let this Rheem company steal your money like the government does. Shop around save money on a better unit. Be weary of anything that you can’t return to the store that’s where they get you.Rheem Manufacturing Company
Date: 04/08/2025
*****,
We appreciate you taking the time to share your experience. We apologize for the inconvenience you've encountered with your Rheem 50-gallon electric water heater. It's understandably frustrating when a new product doesn't perform as expected, especially for something as essential as hot water. To resolve this, please return the water heater to the place of purchase. Any replacement, credit, or refund will be subject to the retailers policy.
Your feedback on our customer service process is valuable. While we strive to resolve issues efficiently, we understand that sending out technicians can be inconvenient. Your comments will help us improve our service.Rheem Digital Response Team
Review fromHarry C
Date: 03/14/2025
1 starHarry C
Date: 03/14/2025
I purchased a Rheem water heater and after 3 months it stops working. Water leaked out of hot water heater and now it will not heat water but I have to rewire the hot water heater before I can get someone to come look at it even though its under warranty. Dont buy a rheem hot water heater.Rheem Manufacturing Company
Date: 03/31/2025
*****,
We are deeply sorry to hear about your experience with your Rheem water heater. We understand how frustrating it must be to deal with a malfunctioning unit, especially so soon after purchase.
Please know that your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Our team is here to assist you and ensure that your warranty is honored.
Thank you for bringing this to our attention. We appreciate your patience and kindly ask that you call our technical support team so we can have the opportunity to make things right.Rheem Digital Response Team
Review fromRamdas P
Date: 03/05/2025
1 starRamdas P
Date: 03/05/2025
I sent an email 2 weeks ago to find out whether it is okay to install a Rheem gas water heater on the floor without a stand. I never received a reply.Rheem Manufacturing Company
Date: 03/06/2025
Ramdas,
We apologize for the delay in responding to your inquiry. We strive to provide timely assistance and regret that we missed your email. Regarding your question about installing a Rheem gas water heater on the floor without a stand, we will send a response to the email address provided. Thank you for your patience and understanding.
Rheem Digital Response Team
Review fromVICKI N.
Date: 02/19/2025
1 starDon't Buy A Rheem! We are homeowners that purchased a heat/air condition system from CDF Mechanical of ********** on 4/2021 to warm and cool our new house. It did neither. The installer bought the system from ***** in ** , who bought the system from Rheem in ** who is owned by ****** in *****. After 3 years of no heat and air, we had to find and pay for another installer $5700 to fix the duct work and repair. We finally recovered the $5700 from the installer. Shortly another problem arose and we had to pay the new installer an additional $904 to repair it because ***** said it is not covered by warranty. It was determined that the original poor installation damaged the compressor and ***** ordered a replacement at no charge however ***** says that the cost to install it, will not be covered. We are not pleased with their Rheem system, nor are we pleased with ***** for selling a high-end unit to an installer that ***** described to us as not knowing how to install high end systems. We are further aggravated with ***** for not assisting us with the two labor charges totaling $2,336.41 considering what weve gone through with the system and installer. Since ***** doesnt want to help us, we're left with no alternative but to share honest reviews of our experience with Rheem and AMSCO both to other consumers and to the management of Rheem and *****************. Our goal is to educate and warn unsuspecting homeowners of the problems with Rheem and the lack of customer care provided. Bottom line: ***** allowed a known incompetent installer to buy and improperly install an expensive, high end Rheem system and allowed homeowners to suffer through more than 3 years of inadequate heat and air conditioning. ***** will not go the extra mile to assist with $2,336.41 to repair/install a replacement to make things right for the homeowners and protect Rheems reputation. Its for this reason, we will be making a concerted effort to let people know, not to buy Rheem.Review fromrebecca F
Date: 02/18/2025
1 starrebecca F
Date: 02/18/2025
3 years ago i had a Rheem water heater put in. It was faulty so leaked everywhere and I had to get a new one put in. While the unit was covered by a warranty, the install was not so I had to pay another $1400. I have contracted them twice to get a reimbursement, but they won't even respond. Horrible business and disappointed that they don't care!Rheem Manufacturing Company
Date: 02/25/2025
*****,
We are truly sorry to hear about your experience with the Rheem water heater and the inconvenience it has caused. We understand how frustrating it can be to deal with such issues.
The water heater's warranty covers the unit itself, but unfortunately, it does not extend to installation costs. We apologize if this was not clearly communicated. We also regret any lack of response you may have experienced and are committed to improving our customer service.********************** Digital Response Team
Review fromTheresa F
Date: 02/11/2025
1 starTheresa F
Date: 02/11/2025
******** customer service and a useless warranty. I have had little to no hot water in my kitchen and laundry since the Rheem water heater was installed (11/2024). I have called 3 times and taken PTO to get this water heater to work. Now, I have to take another day off to have a Rheem authorized plumber come out and take reading & once Rheem evaluates the readings then they will send another plumber out to 'fix' the problem; these fixes only last about 36 hours. The hot water heater is a lemon it does not work. If Rheem can stall for another 2 months, then the replacement period of the warranty is over. I want a functioning, new water heater that I paid for last year.Rheem Manufacturing Company
Date: 02/21/2025
*******,
We sincerely apologize for the inconvenience and frustration you have experienced with your Rheem water heater. We understand how essential hot water is for your daily activities, and we deeply regret that our product and service have not met your expectations.
Your feedback is extremely valuable to us, and we are committed to resolving this issue promptly. We apologize for the repeated disruptions and the time you have had to take off work. This is not the level of service we strive to provide. Our goal is to provide you with a fully functioning water heater as soon as possible.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to resolve this matter.Rheem Digital Response Team
Review fromErik B
Date: 02/03/2025
1 starErik B
Date: 02/03/2025
Purchased a Rheem Gladiator 50 gal. water heater. Model #XE50M12CS55U1, on 11 October 2024. On 14 November 2024 the electrical panel showed a warning and even after hitting the reset button the system would not work. Contacted ******* warrantee department and went through their phone checks for the product. They determined it was a bad panel. Three weeks of cold showers later the panel arrived. They wanted me to find a local electrician to install the panel and I told them they should hire a local company to come and fix it. Two weeks more of cold showers I installed the plug and play panel which required duplicating the 8 wire, labeled, connections. Never heard back from Rheem but I dropped it as the water heater was working again. February 3rd I come home and notice I only have cold water again. I contacted Rheem again and the young lady on the other line gave poor instructions and had me remove the top panel (not knowing it required a tool as none was explained) which led me to open the wire connection panel. Luckily I had already turned the circuit breaker off. I asked her twice if the top panel was on the side of the water heater and she said no it was on the top. After further discussion we decided it was the top side panel behind the controls. The young lady told me to push the red reset button but there was no red button. She said the button was on the top so I put the panel backed on and searched the top of the water heater only to find that it was again in the top side panel in a hole however the hole had what appeared to be a silver plate. The young lady put me on hold and I pushed several times in the reset hole and the silver plate began going in an out and reset. I replaced the cover and hit the circuit breaker and the water heater began working. I was on hold for twenty minutes and finally hung up. An hour later and no one called me back. Having customers removing electrical panels is a dangerous practice and not very customer friendly.Rheem Manufacturing Company
Date: 02/12/2025
****,
Thank you for sharing your experience. We sincerely apologize for the issues youve faced with your Rheem Gladiator water heater and the challenges in receiving support. This is not the level of service we strive to provide.
We understand the frustration of dealing with repeated breakdowns and the inconvenience of cold showers. Your feedback about the instructions and safety concerns is important to us, and we will work on improving our processes.
Please contact us directly at ************ for further technical assistance. We appreciate your patience and hope to restore your confidence in our products and services.Rheem Digital Response Team
Review fromLisa H
Date: 01/25/2025
1 starLisa H
Date: 01/25/2025
******** customer service with misinformation and ridiculous requirements for warranty claim - will never purchase again. Water Heater broke 3x in 2 years and the hoops required to repair and replace make the 6 year warranty worthless - I used to think Rheem was a good brand - Not anymore. Phone system broken and I was required to make 6+ calls to get to a human that knew something. Prompts are ineffective and even the humans gave bad information to the customer. HORRIBLE experience. Never again.Rheem Manufacturing Company
Date: 02/12/2025
****,
Thank you for sharing your feedback. We sincerely apologize for the difficulties youve encountered with your water heater and our customer service. This is not the experience we want for our customers.
We understand how frustrating it must be to deal with repeated breakdowns and the challenges in navigating our warranty process. Your comments about the phone system and the misinformation provided are concerning, and we will address these issues to improve our service.
Please reach out to us directly at ************ so we can assist you further and work towards a resolution. We value your feedback and hope to regain your trust in our brand.Rheem Digital Response Team
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