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Business Profile

Beauty

Miracle Mink Hair Wholesale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb ******* , Here it is April 1, 2025 no items came in , called four times talking to different people. send me tracking number, with in a couple of days was canceled out . No refund .

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed another order on 2/27/25 for $90.92. order no ******. Advise salesperson had a discount card from CEO. She stated this would needvto be used online. I stated it had no specific that it was to be done. I reach out by email to the company. My email stated to contact **************** during business hours. On 2/28 call spoke to young lady who supposely customer service ********* stated that I should have to upper management and not place the order for discount. She then retracted her words and said therevwas nothing she could do and that I should use the discount on line. My discount card was send from my previous order taken by the CEO's Mother personally. I have send several emails all response stating to contact customer service. There salesperson are not professional in giving customer service. All discount card should be honor. If discounts are only by online it should state such on there cards. I feel that my discount should be honor. The company needs to actually have representatives give more quality service to their customers. A transparent and response to discount would be appreciate. Thanking you in advance

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I read a few of the reviews here they are spot on. You would think the way she exhibits herself on her constant FB Lives she is a caring, forth right and a Godly person but not the way she operates her business with her rude a** workers. I ordered the package that was supposed to have 30 Patches + 24 tea bags. I counted both several times there were 29 patches & 25 tea bags. To try to shorten the story ************** returned my call and laughed because I counted everything then said I if I send the extra tea bag back she would send the patch. I told her if I had gotten what I ordered I wouldn't need to pay to ship it back she said she would have to pay to ship the patch. I told her I won't be doing it. If she was considerate and knew what **************** meant she would have apologized and send the patch. I paid for 30 patches not 29. GOD don't like ugly she should practice what she preaches.

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *Date of the transaction - (10/18/2024) *The amount of money you paid the business. $31.79 *What the business committed to provide you. (Weight loss products ) *What the nature of the dispute Is. (Never received products) *Whether or not the business has tried to resolve the problem (no they have not. I've called several times) *If the issue involves advertising, when and where the ad was seen or heard. (On ******** advised to call ************ to order express shipping)

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Mink Hair for the $5 sneakers you advertised, which included free shipping. However, when I provided my card information, I was informed that I would be charged $15.00 for 3 pair ( blk, white, pink). Instead, I was charged $48.50. Upon calling back within an hour of ordering, the representative explained that the additional charge was for shipping and processing, which had not been mentioned previously. I asked to cancel the order, but the representative refused and responded rudely. This really could have been handled in a more professional manner.

    Business Response

    Date: 12/05/2024

    Hello, 

    Thank you for reaching out to Mink Hair. We were not offering free shipping during the time of your purchase. Can you please let us know where you would have received this information so we can further investigate your claim. 

    We will await your response. 

    Kind Regards, 

    Mink Hair 

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bad product, product is so thick that you can not shake well before using the product, it's suppose to be made using Essential oils, there are no oils in the product at all. I have been using these expensive products for over a year and this is the first time the product is Bad, I had purchased smaller size bottles, I use them first not thinking that something would be wrong with the big bottles. I finished the small bottles first then I started using the big bottles and I noticed that something was wrong with the big bottle for one the products, it was thicker than normal, there was no oil in the bigger bottles the product would not rub in properly and was dry on the skin. So I called the company and tried to explain to them that something was wrong with the product but because I didn't start using the big bottles right away I finished the small bottles first they said I waited 6 months to call them which is not the truth, I recieved the big bottles August 31 2024 but I waited until I had used all of the small bottles first then I started on the big bottles they was not listening to what I was saying they just kept repeating that I should not have waited this long to start using the big bottles it only been 6 weeks not 6 months. I have been shopping with this company sense the day they first started more than 5 year ago or longer. I've been a top fan of this company for years and to be treated like this is crazy. At first I only want a replacement and I would have returned the big bottles so that they could see that something was really wrong. but they was not willing to work with me at all!!!! so now I want my 107.00 back and I will be done with them for ever!!!

    Business Response

    Date: 11/05/2024

    Hello **** ****, 

    Thank you for bringing this to our attention. In reviewing your account, I see that you spoke directly to **** ***** and during your conversation, she addressed the issues of your complaint and agreed to ship you another set of creams. Your tracking number that is in our system for USPS is **********************. We do appreciate you and we hope that we can better serve you in the future. 

    Kind Regards, 

    Mink Hair 

  • Initial Complaint

    Date:10/15/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** Confirmed October 1, 2024 $100.00 -$0.01 $21.99 $6.00 USD $127.98 Facial Glow w/Free Facial Brush and • ************. Did not receive Wig I called them, they claimed I didn’t request the Free Wig so there’s nothing they could do. I said well if I can’t get what I was promised and paid for, I’d like a refund. She said, we don’t give refunds and hung up.

    Business Response

    Date: 10/29/2024

    Hello **** ********, 


    Thank you for bringing your issue to our attention. We have reviewed your account, and your free wig was shipped out to you with the USPS tracking number *********************. Please view the link below to track your order.  Should you have any questions, please feel free to contact us directly.


    ***** *************************************************************************************************************


    Kind Regards,
    Mink Hair
    Ph: ************

    Customer Answer

    Date: 10/31/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I received the Wig Thursday.  Thank you for your assistance  

    Regards,

    ****** ********

     

  • Initial Complaint

    Date:09/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of order was 9/8/2024, Order# ******. I ordered by phone because of the sale on "SLIM PATCHES" my MAIN Focus. I'm about to see my husband in a month and it would take sometime to work, but I ordered a few other things on sale as well. The owners mom answered took my order and is very sweet, gave me to the representative and told her the order which what is on the invoice. She hastily got off the phone without giving me any order info or approx time of delivery. I called back she told me upto 5-12 business days. I understand the packing/shipping, but they are in ** & I'm in **. Time past I called back 9/16/2024 just for the tracking number and possible status, her nice mother said I should have received a text with the tracking. I advised her I hadn't and she said I should by Friday, she would have someone call me back. Finally the representative call back on Friday 9/20/24 confirmed my address, but kept stating PO Box, I advised her it's not a PO Box it's a ste-box number at the UPS store a physical address. She said that was the problem she had put the box number in the wrong spot. I was told I should have it by Monday. Thursday 9/26/24 it arrived and found the slim coffee was there (no problem) and the (2) small bottles of creams (travel size) okay no problem it was on sale anyway, but then went for My Main Focus "SLIM PATCHES" and they sent me pain/circulation patches. I called as soon as I opened the package, and the same voice of the rep, she told me to call this same number back tomorrow and speak with ** to get it corrected. I have been trying since morning and it rings once then goes to auto-operator the voicemail is not set up. I ******* and there shows no other phone numbers, and I msg the owner in her social media for the company, but haven't heard back. All I want is the replacement of the Slim Patches and please not 2-3 weeks later. If they cannot please give me a refund of product and shipping. ($19 is high as standard any item no matter size)

    Business Response

    Date: 09/30/2024

    Hello, 

    We do apologize about your missing items. We have created you a new order number (Order #****** was created to ship items). By now, you should have received an SMS providing you with your new order number. You should receive your package within a week, if not sooner. If you have any issues, please feel free to contact our office to speak with a supervisor. 

     

    Kind Regard, 
    Mink Hair
    ************

    Customer Answer

    Date: 10/01/2024

    I will like to update praise report. Even though I couldn’t gain communication via phone I finally found communication through social media and was able to get In touch with the owner on messenger very nice & prompt response. She asked me for the order info & I just received a text that she sent the missing items and it is on the way. Thank you so much!

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve placed several orders with this company and a recent order was missing 2 items named Lip Plumper see attachment. I purchased 3 of these items and never got any of them. I’ve tried to reach out to Mink Hair on many occasions only to find myself ignored and shifted and transferred around and around. I’ve been told I have a refund for 1 lip plumper on complaint #********. This complaint is for my other 2 I ordered and Never got, Thank you

    Customer Answer

    Date: 09/30/2024

    I would like to Thank you BBB Very much for the Support, Time and Attention to my complaint, I would also like to appreciate you for the guidance towards the Office of The Attorney General.

    GOD BLESS

    * *******

  • Initial Complaint

    Date:08/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw the business on a **** ** **** and after review for 3mths or so and with the understanding that this young lady honored God and spoke of the Bible, I felt comfortable enough and I decided to support the business with a purchase. My 1st order was missing 2 items, a Bible Necklace (which after contact I did receive) the 2nd a Pandora Bracelet that was offered on the Live was ignored and never sent so I let it go as to not be a bother. My 3rd and 4th order were both missing the Cinnamon Iip Plumper I ordered and paid for . When I reached out to the company I was told the systems were down call back the next day, the next day I called and apologized as I didn’t want to seem like a bothersome customer and I was told the office was closed to call back that Monday. I didn’t want to appear like a negative customer so I waited and called back on Wednesday at which time I was told my order was reshipped and was set to be delivered Friday. Nothing came Friday so I waited until Saturday, still nothing came. I called on that next Monday only to be told the system was down to call back this time within 2hrs. I felt like I was becoming a noisome so I thought just ask for the Tracking # and track it myself. When I called back I was hung up on, I immediately called right back and the lady said she was sorry she was trying to transfer me in order to get the tracking #. I was transfered to a line that rang and rang and had no voice box attached. I called back and I advised the person that the line I was transferred to no one answers, I was told if no one answers she is talking with someone else leave a message, I informed her that the line had No mailbox attached it simply rings rings, in spite of what I shared I was transferred once again to the line that only rings. I went to ** and I located one of the Live shows and I made a comment and I asked **** **** to please call me and I left my #, I did get a reply to call the office again. At this time, I simply want a refund,

    Business Response

    Date: 09/04/2024

    Hello *, 

    Thank you for reaching out. We ha*e located your order number and the item that you purchased (Cinnamon Lip Plumper) is no longer in stock. By now, you should ha*e recei*ed an email informing you of the $27.16 reimbursement. We do apologize about how you were treated and we will be sure to look into this matter. 

    Kind Regards, 

    Mink Hair Grows

     

    Customer Answer

    Date: 09/04/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: the **** ***** ** ** indicate the Lip Plumpers are still shipping and NOONE even tried to call me or assist me. I need a refund receipt because at this point I Do Not Trust what Mink Hair says and I will take that up with the ******** ******** ****** because It’s Wrong

     

    I made two orders and I’m sure they know it yet they’ve selected the lessor one to refund.

    Thank you BBB for all the wonderful support

    Regards,

    * ******

Miracle Mink Hair Wholesale is NOT a BBB Accredited Business.

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