Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase was made on May 1, 2024 and the amount of the transaction was $150.00 plus shipping and tax. I ordered the ***** ******* ****** #3, but did not receive the entire ***** ******* ****** #3. I received 2 items that was not part of the kit (see attached pictures) and I was missing 2 items (see attached pictures). Given I did not receive the correct item the company did not meet their commitment. I was told today as a final decision that I would not be receiving my 2 missing items which renders the ***** ******* ****** packet useless.

• Initial Complaint

  Date:06/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 3, I contacted the company to inform them that the intended recipient of my order had, unfortunately, passed away. Despite this, they informed me that my order had already been processed. However, as evidenced by the attached images, my order was not actually processed until June 14. I subsequently called their customer service department, as I had been informed that my order would be delivered between June 17 and 18. However, the order had still not arrived, so I contacted them again and was informed that I would receive it by the 22nd. I have been tracking the package, but it is still in their possession. At this point, I am no longer interested in receiving the order and would like a full refund for the purchase.

  Business Response

  Date: 07/01/2024

  ***** *** ********
  Thank you for contacting us. We do apologize for any confusion. We have reviewed your claim and found that your package was delivered in or at the mailbox at 12:03 pm on June 22, 2024, in ******* ** *****. This information was provided by the **** website for tracking # ***********************

  Please know that once an order is placed, it begins the processing phase. You placed order #****** on Saturday, June 1, 2024, at 12:52 am from our Online Store. Being that your order was placed on the weekend, it did not begin processing until Wednesday, June 5, 2024. Starting from June 6, 2024, is the date that your 7-14 Business Days start. You received your shipment on June 22nd, which falls in the timeline of our shipping schedules. Please see below.

  Our processing time before an order ship is 3-5 business days, excluding weekends. During peak season, your order could take on average 7-14 business days.
  PROCESSING SCHEDULE (NOT DURING PEAK SEASON)
  1) Monday: processing day is Thursday
  2) Tuesday: processing day is Friday
  3) Wednesday: processing day is Monday
  4) Thursday: processing day is Tuesday
  5) Friday, Saturday, & Sunday: processing day is Wednesday
  
  Feel free to contact our office should you have any further concerns.
  
  Kind Regards,
  Mink Hair
  Ph: ************

  Business Response

  Date: 07/01/2024

  ***** *** ********
  Thank you for contacting us. We do apologize for any confusion. We have reviewed your claim and found that your package was delivered in or at the mailbox at 12:03 pm on June 22, 2024, in ******* ** *****. This information was provided by the **** website for tracking # ***********************

  Please know that once an order is placed, it begins the processing phase. You placed order #****** on Saturday, June 1, 2024, at 12:52 am from our Online Store. Being that your order was placed on the weekend, it did not begin processing until Wednesday, June 5, 2024. Starting from June 6, 2024, is the date that your 7-14 Business Days start. You received your shipment on June 22nd, which falls in the timeline of our shipping schedules. Please see below.

  Our processing time before an order ship is 3-5 business days, excluding weekends. During peak season, your order could take on average 7-14 business days.
  PROCESSING SCHEDULE (NOT DURING PEAK SEASON)
  1) Monday: processing day is Thursday
  2) Tuesday: processing day is Friday
  3) Wednesday: processing day is Monday
  4) Thursday: processing day is Tuesday
  5) Friday, Saturday, & Sunday: processing day is Wednesday
  
  Feel free to contact our office should you have any further concerns.
  
  Kind Regards,
  Mink Hair
  Ph: ************

  Customer Answer

  Date: 07/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* *******

   

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased hair products from mink hair Warehouse a complete line that retails for $125 with taxes and ship and I paid $136 the product took my hair out I called the company they want to argue with me about it's not their product that took my hair out she said to be medication my diet no I am a lie to cosmetologist this product took my hair out and they are responsible for treatment from my stylist to get my hair to grow back

  Business Response

  Date: 06/24/2024

  Hello Mrs. ********
  
  Thank you for contacting Mink Hair. We have reviewed your case and here are our findings:
  
  We do not have any notes about your call. Do you know what date it was and whom you spoke with?
  
  Our policies are on the website, and they are included on the page under the product. It states the following:
  
  Disclaimer: This product uses all-natural ingredients. If you are allergic to any of the ingredients do not use the product. If you are unsure if you are allergic, please do a 24-hour skin test prior to full application. We are not liable for any illness or allergic reaction. Minimal itching/tingling is expected with use. 
  
  LIMITS OF LIABILITY MINK HAIR GROWS shall not be liable for any incidental or consequential damage or injury resulting from the misuse or wear of our products. By using any of our hair care products, skincare products, feminine care products, wellness products, you assume full responsibility for following all instructions, terms and conditions and all policies. Hereby releasing Mink Hair Grows of any and all legal liabilities. 
  
  DUE TO THE NATURE OF THIS PRODUCT, THERE WILL BE NO REFUNDS OR EXCHANGES.
  
  We do apologize that you are going through this, and we do hope you find a resolution. Our policies stand firm. Any products purchased on our website are the full responsibility of the consumer.

  Kind Regards, 

  Mink Hair

  Customer Answer

  Date: 06/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** *******

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cousin was on ******** and told that this company had some weight loss *****es. But no nothing about the product I realized that I ordered the wrong item. TaLKING TO MY OTHER COUSIN AND SHE SENT ME A PICTURE OF THE SLIM ***** thats when i realized that it was not what I Wanted. I just wanted a exchange for **** ******* that's what I needed not ******* **** was wrong. I have returned this product 3 times and still haven't heard anything from the owner of this company. I want to add that I didn't know nothing about your products you had when I talked to cservice they should have let me know about the different products you had on ******** or other ad's of all your products. I would appreciate if you can replace my order and send **** ******* instead. Thank you Yvonne

  Business Response

  Date: 06/19/2024

  Hello!
  We have reviewed your claim and here are our findings:

  You reached out to us via phone and our online chat with a complaint of missing items. We shipped the 10pk ******* **** ***** to you on 3 separate occasions (this includes the 2 missing ones from your order).

  Tracking numbers for order #******
  

  This order was placed by phone, which provided you with the opportunity to ask questions concerning our products and to see if you were purchasing the correct item as described by your cousin.

  Our ******* **** ******* are an intimate item because they touch your skin. You wanted us to send you FREE 20 **** ******* because you did not give the representative the correct item. We were not able to comply due to us fulfilling the order and shipping it to you on 3 different times.

  Since making your first purchase, we’ve noticed two more order have been placed. Order #****** was made on May 21, 2024, at 9:37 pm for a 10pk ******** *** and it was delivered to you on Wednesday, June 12, 2024, with **** Tracking # ***********************

  Your most recent Order #****** was placed on June 12, 2024, at 12:22 pm for a 10pk **** ******* (**** TRACKING # ************************

  We have tried every way possible to work with you concerning this order, but we have exhausted all options. We will not exchange the ******* **** *****.

  Please find all items attached for proof of all details. 

  Respectfully, 

  Mink Hair

• Initial Complaint

  Date:06/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is minkhairgrows.com. My order was placed on 6/1/2024 for a quoted total of $:84.75. I received a call the next morning saying one of the numbers on my debit card was printed incorrectly, I then read the numbers again. and the total jumped to $ *****. I requested to cancel the order, but was told once l ordered It couldn't be canceled. I told the representative I had the right to cancel before the items were shipped. ************* as well another to ladies said their no cancelation policy was on their website I plainly stated, twice that since my order was placed by phone, the policy concerning this should have made clear and it wasn't! ************* then screamed at me asking who I spoke to and that she always tells potential customers about their policies before the order is placed. Not true, I told ************* that I've ordered from her company twice before without being told of this policy issue and was screamed at again not allowing any input from me. I told her I'd be filling a complaint with her company as well as the BBB. She then screamed even louder and said I could report her to anyone l like then, said she rebuked me in the name of ***** and slammed the phone down on me. She knows, but will never admit they don't tell us these things, and in effect this forces the consumer to accept shipment like it or not! How unfair!

  Customer Answer

  Date: 06/03/2024

  The issue was promptly resolved today to my satisfaction. I was sent two emails stating that my order was canceled, and the total amount of the order would be deposited to my account within 10 days. Thank you BBB!

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some weight loss patches and personal intimacy product from Miracle Mink Hair Wholesale Jan 27, 2024. my order number is ******* now, i did notice that some of the patches looked as if they were old. they are circle patches with some type of small metal ball in the center.. these patches are suppose to fit around your navel. on some of them, the metal ball thing was detached. my husband and i were going on a little road trip the weekend of Feb 23rd. that is when i decided to check out the personal intimacy product. it had been in bubble wrap and was still in the soft mail pouch it came in until that time. however, when i finally did unwrap it, i noticed it was cloudy in color. on the site and based on it's description, it should be clear... "colorless and tasteless" is what the description states. i called the customer service number ************* on Feb28th... the lady answered was very curt and asked if i'd call back between 9a and 2p EST next day. so I called back on the 29th..explained to lady that answered. she told me to try to shake it up to see if that would clear up the cloudiness -- of course, this did NOT work... told her that you shouldn't have to shake it up.. have never had to do this with any similar product that ive used. she wanted to consult owner so she asked me to call back.. again.. so i called back again on March 1st. the lady told me then to send it back and she would send me another bottle. but i would need to send it back with my own funds. not professional! especially since the product i purchased was seemingly defective. either way, i sent the product back.. well, on March 19th, they resent me the exact same product with a note stating they cannot accept used products.. it's STILL IN THE BUBBLE WRAP.. Bottle has NEVER been opened... i called .. again.. this time, they were transferring the call to the owner. i had to leave a voicemail.. to date, no one has called me back! Want a refund for the defective product.

  Business Response

  Date: 05/22/2024

  Thank you for reaching out. We have reviewed your claim and here are our findings:

  On Saturday, January 27, 2024, at 2:10pm you placed an order on our online store Mink Hair Grows. Your package was delivered in or at your mailbox at 11:48 am on February 10, 2024, in **** ***** ** *****. You reported an issue to Mink Hair via email on February 28, 2024. You contacted our office on March 1, 2024, and spoke with a supervisor. As a courtesy, we shipped you a replacement on March 14, 2024, (with **** Tracking #) and your item was delivered in or at the mailbox at 1:01 pm on March 18, 2024, in **** ***** ** *****. 

  Our policy is firm, and it states:
  If a product is damaged; (this includes hair, skin and body care products, electrical items...ie; Flatirons, Blow Dryers, Hot combs, Facial Spas, and any other upcoming items with electrical cords), you must contact Miracle Mink Hair within 24 HOURS of receipt/delivery by calling ************ to file a claim.  

  Your initial contact with us was 18 days later. Yes, we did send you a replacement, but there is no information on the file stating that you contacted the company after receiving the next shipment on March 18, 2024. If by chance, you know the name of the associate that you spoke with, please let us know so we can look into it.

  Today, it is May 22, 2024, and the claim you filed here was done on May 16, 2024 (two months after your initial claim via email). We did check all our helpdesk conversations, and we could only find the one submitted on February 28, 2024. 

  Due to the length of time and the nature of this product, we will not be able to issue you a refund. We can offer you a gift card in the amount of $15.00 off your next purchase. Please let us know if you wish to accept this offer. 

  Kind Regards, 

  Mink Hair
  Ph: ************
  

  
  

  Customer Answer

  Date: 05/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: what they have stated is incorrect.  I have attached a screenshot of the call logs that confirms the days i called and i've attached a shot of the what they sent back to me.. the note attached stated: "Resent - we cannot take used product this is how it come" - handwritten .  grammar was off.. mis-spelled words..  and this was NOT used.. I never opened it..  the product is cloudy..  i'm also attaching descriptions from their website that states: "...it's all natural, clear, fragrance-free....." .  the product i received is clearly NOT CLEAR... and i do NOT wish to have a replacement from them.. just my money back. do not trust products coming from this place.  

  Regards,

  ********* ******

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17, 2024, I made a purchase from Mink Hair Grows after seeing her social media live videos where she raved about the effectiveness of her weight loss patches and tea for rapid weight loss. However, as of today, May 10, 2024, I still haven't received my order. I've tried calling their customer service, but it's only open until 2:30 PM EST on weekdays. Every time I call during those hours, I encounter issues – either the line is busy, no one picks up, or if someone does answer, they are incredibly rude and sometimes even hang up on me. I've also tried reaching out during her social media live sessions, but any negative comments are swiftly deleted. Even my husband called yesterday and was advised to do a live chat to resolve the issue, but that led nowhere. I spent $155 on this purchase, and my payment was made through the ****** ***, which confirms it's paid in full. I've also filed for a refund through Sezzle. It's disheartening to see constant promotions on Facebook while numerous people complain that the products don't work, and many haven't received their orders either. I deeply regret not reading the comments before ordering. I even know a woman who has been fighting for three years to get a refund for products she never received. I don't want to end up in her situation. At this point, I'm feeling completely lost. Any help would be greatly appreciated.

  Business Response

  Date: 05/14/2024

  Hello  Ms. ******, 

  Thanks for reaching out. We truly apologize about the delay of your order. By now, you should have received information stating that Sezzle will be providing you with a full reimbursement of your order. Should you have any questions, please feel free to contact us directly. Again, we do apologize. 

  Kind Regards, 

  Mink Hair 
  Ph: ***********
  

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 27, 2024 I received my order. I was to receive 24 slim teas but only received five. I contacted **** **** by email and phone on April 29,2024. I was told to call back the next day, which I did. I was aware I had 24 hours to contract them from the date of the delivery. The items were delivered on a Saturday . I called the next business day and thereafter. I did not receive my product as promised. I was told they will not do anything to help me. I just want my product as promised. I got 5 slim teas instead of 24. Not fair Please help me.

  Business Response

  Date: 05/06/2024

  Hello *********

  Thanks for reaching out to us. We’ve checked all our online systems, and we only have 2 emails from you concerning this matter. We do require that you contact us within 24 hours via chat or by phone and provide us with proof of delivery (images of the products received and the front of the packaging with the shipping label). Your request was denied because you did not provide the images of proof that must be filed with your claim.

  
  As a courtesy, we will be shipping you the 20pk Slimming Tea. By now, you should have received an email with your new order number (#******). Once it has shipped, you will receive a tracking number. If you have any further questions, please feel free to contact our office at *************

  
  Kind Regards,
  Mink Hair

  Customer Answer

  Date: 05/14/2024

  The company did send the product as promised. Thank you 

• Initial Complaint

  Date:04/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11 March 2024 I ordered the following from Mink Hair Wholesale Slimming Tea & 10 Pack of Patches I paid the full amount of $74.18 by debit card. The reference number for my order was ******. I was expecting to receive delivery of the item on 18 March - 25 March 2024, but at present I have still not received the product, I have contacted the company by phone and email. They continue to inform me that they apologize for the delay, and they said they would escalate the order. That was April 10th. I reached out again on April 12th with no response.

  Business Response

  Date: 04/25/2024

  Hello *******, 

  Our records indicate that your item was delivered in or at the mailbox at 2:47 pm on April 19, 2024 in ********** ** ***** ** ****. Please let us know if you have any questions on how to use your products. 

  Delivery Link: https:/***************************************************************************************

  Kind Regards, 

  MInk Hair 

  Customer Answer

  Date: 04/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* *******

   

• Initial Complaint

  Date:04/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/23/24 placed order. Order number ORDER #****** Purchase price $ 176.14 for one month supply Partial product delivery 3/3/24 sent email to ************************ customer service department with pictures. I only received 5 tea bags, 5 patches, and 2oz cream. Called customer service 3/4/24 to let them know order wasn’t correct. Was told that they would send my remaining order. Called customer service 3/18/24 to check on remainder of order and to get a tracking number. Was told that it will take 2-3 weeks for a tracking number for remaining order. As of today I still have not received the rest of my order.

  Business Response

  Date: 04/18/2024

  Hello *******

  Thanks for reaching out. We do apologize for not responding to your issue in an appropriate timeframe. By now, you should have received an email with a new order number (#******) for your missing Slimming Patches, Slimming Tea, and Tummy Butter. Once it is ready to ship, you will receive an email with your tracking number.
  
  Kind Regards,
  Mink Hair