Complaints

This profile includes complaints for Boot Man, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Boot Man, Inc.

  6175 Hickory Flat Hwy Ste 110-325 Canton, GA 30115-7207

• 

  Boot Man, Inc.

  7324 Gaston Ave. Suite 124-133 Dallas, TX 75214

• 

  Boot Man, Inc.

  1649 N 550 W Provo, UT 84604-2403

• 

  Premier Parking Enforcement

  2420 Louisiana Street Houston, TX 77006

• 

  Premier Parking Enforce

  1231 Prytania Street New Orleans, LA 70130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Date of Transaction: 8/24/24 *Amount of Money Disputed: $116.11 *Nature of Dispute: I have a screenshot of payment for my parking spot (for 2 hours) at 2:13pm. The time the warning was issued per the sticker is 4:17pm... a 4 minute difference. I looked around for the guy who booted me because several people said he had just left; I was unsuccessful so I called the 800 number on the sticker at 4:23pm. When he arrived, I explained I was teaching a free yoga event and was back and forth packing my car with instruments. He refunded me $12 -- the original amount I paid to park and encouraged me to dispute the remaining charge ($116.11) by calling the owner of the company, ******* *******, whose number I discovered, is disconnected. I emailed the same day with supporting documents and called several numbers but never heard back. This is the only other way to dispute the remaining charges: $116.11 for the four minutes I went over as I was packing to leave the yoga studio. I appreciate any compassion and help in advance.

  Business Response

  Date: 03/05/2025

  This cc was refunded on 2.27.25.

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I took my daughter to the ********************, returned to my car after paying for parking for an hour, only to find it booted. I checked the information to see if I had overstayed my allotted time and realized that I had been booted 10 minutes before it expired, at 12:32 when it expired at 12:41. When I further examined it, I realized that while wrangling my wild toddler, I had accidentally put our old license plate # into the ********************** machine rather than our current one. When the representative from the parking company arrived, I explained that I had paid my ticket and just put the wrong license plate number in. The receipt had been displayed in my dashboard the entire time. With proof of proper payment, the boots should have been taken off and I should have been free to go. Instead, the representative charged me $20 more than the sign stated, $110 rather than $90. When I further inquired, he said that he was "taking it easy on" me and could have charged me $150. I took my daughter to our city's wonderful Aquarium, paid for parking, returned to my car in time, and left in tears, after being forced to decide between sitting with my toddler in a booted car and calling number after number, all of which would have probably resulted in being charged anyway, or paying their unreasonable fee and taking her home. There is no way that I am the only city resident who has had to cry in front of their children because of these unethical and likely illegal business practices.

  Business Response

  Date: 02/24/2025

  We appreciate your comments and feedback, but you have the wrong parking company. If you look closely at your images (booting pole) you will see its Premier Parking.  We are Premium Parking.  Easy mistake.  Please withdrawl your complaint as we are not a factor in this.  Sorry, you had bad experience with another parking operator. 

  Business Response

  Date: 03/05/2025

  Do you have a parking receipt showing the license plate displayed on the vehicle?

  Customer Answer

  Date: 03/05/2025

  The last attachment shows the license plate number written in which was not the same as the license plate on my car. The wrong license plate number was put down in error. However, this does NOT prove that the attendant had the right to demand payment. ( Section 66 (g) of City Code: "No booting fee shall be charged to a vehicle owner or operator who can produce and has possession of a timed and dated receipt or hand-written acknowledgment to indicate that goods or services were purchased at a store or establishment associated with the parking area with tow hours prior to the placement of the boot." ) The receipt was displayed in the dashboard of the car, indicating that the owner put it there. Furthermore, when the credit card was shown to the attendant showing that it was the card used to purchase the parking, this should have resolved the matter. The car was booted at 11:31 a.m. The parking was paid by the car owner as indicated by the receipt until 11:42 a.m.

  Further, the company charged $20 over what they were legally allowed to, meaning that a full refund should be given regardless of this fact. I will attach all of the information regarding the City Code for the BBB to review. The City Code of *********** does NOT state that the license plate number has to be correct, rather that there has to be proof of payment, which has already been proved and was proved to the attendant. I've attached the city ordinances below for your convenience, and see that your response has proven that not only are your attendants unaware of our city's codes, but that your company is not up to date on these rules. 

   

  The Code of the City of *********** (********************************************************************************************************************;), Article VI states in Section ******:
  
  
  "(g) No booting fee shall be charged to a vehicle owner or operator who can produce and has possession of a timed and dated receipt or hand-written acknowledgment to indicate that goods or services were purchased at a store or establishment associated with the parking area with tow hours prior to the placement of the boot."
  
  
  
  As you can see from my previous email and receipts, this was violated. 
  
  
  Further, it states in article (d):
  
  
  "At all times, seven days a week, 24 hours a day, the booting service business shall release the booted motor vehicle within 30 minutes of receiving a request for such vehicle's release; provided, however, that payment of any charges for booting, and any parking charges, if applicable, is made at or prior to the time of such vehicle's release. The maximum charge for removing the boot is $90.00. No extra charge shall be made for any check or credit card payment. The fee to release the boot shall be reduced by 50 percent (a maximum fee of $45.00) should the booting service business not arrive within 30 minutes of receiving a request for such vehicle's release. There shall be no charge to release the boot should the booting service business not arrive within 60 minutes of receiving a request for such vehicle's release. The booting service business shall maintain a time-stamp method of recording all calls pertaining to release of vehicles. These records shall be maintained a minimum of 90 days, and a copy of any particular call or all calls within a designated period shall be made available within three business days at no cost to the city or its representative."
  
  
  
  As you can see from my credit card receipt, this was also violated. 
  
  
  In section ******, article 5, it states that if the business in question does not  "Follow all of the requirements contained in section ******." that:
  
  
  "(d) Any booting service business that violates any provisions of this section as determined by the director of the ******************** and permits, unless otherwise stated, may have its license to operate immediately revoked or suspended for up to one year, and may not reapply for a new license for at lease one year from said revocation or suspension. No person listed in subsection (a)(3) above associated with one booting service company may apply with another booting service company for at least one year following the license revocation of the first company."
  
  
  
  In addition, in Acts 2014, No. 800, 1; Acts 2024, No. 704, 1 (************************************************) section J states that:
  
  
              "J. A first violation of this Chapter by a person engaged in the business of booting motor vehicles parked on private property shall subject such person to a warning, a subsequent violation shall subject such person to a suspension of the violator's right to engage in the business of booting motor vehicles on private property."

   

   

  Business Response

  Date: 03/05/2025

  Credit has been processed.

  Customer Answer

  Date: 03/05/2025

  Hello, 

  I have received a refund from this company, but want the Better Business Bureau to know that this does not mean that this company has resolved their predatory and illegal practices. They did not provide any account or apology for why they 1) Charged me $20 over the legal maximum imposed by the City 2) Forced me to pay after proof of proper and timely payment had been made.  

  I will attach all of the relevant city codes below for your convenience:

  The Code of the City of *********** (********************************************************************************************************************;), Article VI states in Section ******:
  
  
  "(g) No booting fee shall be charged to a vehicle owner or operator who can produce and has possession of a timed and dated receipt or hand-written acknowledgment to indicate that goods or services were purchased at a store or establishment associated with the parking area with tow hours prior to the placement of the boot."
  
  
  
  As you can see from my previous email and receipts, this was violated. 
  
  
  Further, it states in article (d):
  
  
  "At all times, seven days a week, 24 hours a day, the booting service business shall release the booted motor vehicle within 30 minutes of receiving a request for such vehicle's release; provided, however, that payment of any charges for booting, and any parking charges, if applicable, is made at or prior to the time of such vehicle's release. The maximum charge for removing the boot is $90.00. No extra charge shall be made for any check or credit card payment. The fee to release the boot shall be reduced by 50 percent (a maximum fee of $45.00) should the booting service business not arrive within 30 minutes of receiving a request for such vehicle's release. There shall be no charge to release the boot should the booting service business not arrive within 60 minutes of receiving a request for such vehicle's release. The booting service business shall maintain a time-stamp method of recording all calls pertaining to release of vehicles. These records shall be maintained a minimum of 90 days, and a copy of any particular call or all calls within a designated period shall be made available within three business days at no cost to the city or its representative."
  
  
  
  As you can see from my credit card receipt, this was also violated. 
  
  
  In section ******, article 5, it states that if the business in question does not  "Follow all of the requirements contained in section ******." that:
  
  
  "(d) Any booting service business that violates any provisions of this section as determined by the director of the ******************** and permits, unless otherwise stated, may have its license to operate immediately revoked or suspended for up to one year, and may not reapply for a new license for at lease one year from said revocation or suspension. No person listed in subsection (a)(3) above associated with one booting service company may apply with another booting service company for at least one year following the license revocation of the first company."
  
  
  
  In addition, in Acts 2014, No. 800, 1; Acts 2024, No. 704, 1 (************************************************) section J states that:
  
  
              "J. A first violation of this Chapter by a person engaged in the business of booting motor vehicles parked on private property shall subject such person to a warning, a subsequent violation shall subject such person to a suspension of the violator's right to engage in the business of booting motor vehicles on private property."

  Business Response

  Date: 03/06/2025

  Ma'am, that is a matter of opinion.  However, the sign says $90 boot removal fee plus unpaid parking fee.  No payment was made for this vehicle to park on this lot.  The refund issued was as a one time courtesy.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recieved a boot on 12/31/2024 at the Badine parking lot location. I had accidentally typed the incorrect license number on my receipt when paying the $25 for the 3 hours of parking. I had put my old license plate number and not the new one - SCUDR. I explained this to the gentleman that removed the boot and showed him a copy of my receipt and how the last 4 digits of my credit card matched my parking receipt proving I paid for my parking. He said he couldn't do anything about and that I needed to contact the Boot Man from the information on my enforcement notice. I emailed the company on 01/02/2025 requesting a refund since I was within my 3 hours and had provided proof by scanning over my debit card, my receipts and enforcement slip. I even called the ************** number and left a message after 10 days. It is now 02/05/2025 and I haven't heard anything. I did receive a confirmation in my email that the company had received my complaint form from their website that I filled out. I even called and left a message for a man in Georiga at the (404) number looking for resolution. This company is ripping people off!!!! I paid for my parking and am due a refund of $90. I would like to resolve this in small claims court if you are not going to provide me with a refund. The time the boot was removed was at 12:17 pm. The receipt was good until 12:41pm. THIS COMPANY SHOULD BE SHUT DOWN FOR SCAMMING PEOPLE OUT OF MONEY!!!! I have attached all receipts and proof of purchase in this complaint.

  Business Response

  Date: 02/05/2025

  I apologize however the parking operator requires you have a valid payment associated with the license plate displayed on your vehicle.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22902533
  
  I am rejecting this response because: a valid payment was provided and a copy of the valid receipt is provided in this complaint.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/06/2025

  Payment was not made for this vehicle to be authorized to park on this lot and tickets are not transferable.  No refund is due.
  

• Initial Complaint

  Date:12/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You are running a sham company and nothing you say will absolve you of your guilt. You know what you are doing and I promise I will make sure you are held accountable for your actions. Unfortunately for you, you have (illegally) booted the wrong person this time and I cant wait to watch while your company is brought to the ground for its actions. xoxo :,)p.s. youre so embarrassing. get a real job instead of scamming other people out of their money.

  Business Response

  Date: 01/06/2025

  Please provide copies of you boot removal receipts and vehicle information so we may look into this for you.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a company dinner with my husband and we drove 2 separate cars. I paid $20 for each car to park for 3 hours. We came back to the lot before our time expired to find my car booted. I called and they sent an attendant over who supposedly called his Manager and the Manager said I still had to pay it. I showed the attendant all my paperwork and the fact that it was deducted from my bank already. It would have been very simple to remove the boot after seeing all of this. Instead, I was forced to pay the fee while standing in 30 degree weather. There were 4 other people in the same boat as me standing there angry. I filed a complaint on ************************** and of course was ignored. We have a large group of people preparing to go to the news on this matter and we hope this will stop them once and for all. Its wrong and they should be stopped. I got a free dinner that night and paid $115 to park. Thats simply ridiculous!!!

  Business Response

  Date: 12/20/2024

  Please provide copies of your boot receipts as well as date of boot and vehicle information so we may look into this further.  Thank you.

  Customer Answer

  Date: 12/25/2024

   
  Complaint: 22709385
  
  I am rejecting this response because: Ive already uploaded all my receipts previously as part of my response.  I paid $40 for 2 cars and followed all the rules.  Then I got booted and paid another $75.  The attendant even said he didnt know what happened but the app only showed one car. If thats the case then why did I pay twice for 2 cars??? Now I try uploading these receipts and it tells me those file types arent accepted.  I wont be spending time on this any longer.  The news will be co tasting you for a response once they finish with me and the others who were wrongly charged that evening.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 12/26/2024

  There were not any uploads on the previous dispute that I saw, please send us the receipt and vehicle information so we can look into this for you.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4th I paid for 3 hours to park while my children and I got coffee and did an escape room. We returned in 2.5 hours to find our car booted. We paid $135 to get the boot removed and were told the front of the lot was premium parking for $20 an hour and the back part of the lot was preferred which was $12 an hour. There is no clear marking of this. It is one lot. I made a dispute but was of course ignored. I have videos showing the fraudulent way this lot is run where there is no clear distinction or marking. (Not only that why would I pay extra to park illegally in a cheaper lot??) I had full parking coverage for this lot the entire time (although reportedly just the front half after the fact). This is such a scam. The lack of communication from the company is beyond belief. I guess they run it like this on purpose to get tourists money. Despicable behaviour. I also live in a tourist town and I cant fathom this racket being allowed to continue.

  Business Response

  Date: 11/12/2024

  The screenshot you provided shows that you paid for parking at *************, which is the neighboring lot operated Premium Parking.  You were parked on 101 Iberville operated by Park First and no payment was made on this lot for your vehicle.  Tickets are not transferable between lots.  No credit is due.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They booted my car and i paid for parking and were EXTREMELY RUDE

  Business Response

  Date: 11/06/2024

  Please provide a copy of your boot removal receipt so that we may look into this for you.  Thank you.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute for a charge I received on October 13 for $75. Its been almost a month, and have not heard back from the dispute. The man was wrongfully booting my car as I was trying to pay for parking on my app. I explained to him the app wasnt working and showed him proof of that and he disregarded it and continued to boot. The app wasnt loading and I just needed more time. I feel I was wrongfully charged $75 as I was willing to pay for parking and would never expect to park for free. I would appreciate it so much if I could be refunded or have some sort of adjustment so that I can pay for parking at a normal cost. I never heard back from the dispute and there is no phone number to contact someone about this.

  Business Response

  Date: 11/18/2024

  Unfortunately your parking payment is required before walking off the lot.  In the event you are unable to make a payment we suggest contacting us on one of the numbers posted on the lot for assistance.

• Initial Complaint

  Date:10/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Session was paid for until 8:31PM so statement that I had not paid for parking is not true. Why would I pay for a boot to be removed while in a Paid For Session? I should not be. I have sent this to all parties multiple times to the point where it has gotten ridiculous. As seen in the attached receipts I had 40+ minutes remaining when forced to pay for a boot removal. Why is that?Their ** Code scanning system is flawed. I scanned the portal right next to my car and paid the fee for that lot. If the ** Code for the lot I was in produced a session for some other lot, I cannot control that nor did that happen. I scanned the ** Code and paid at the kiosk right beside my car . The agent scanned with his phone and had the same thing happen on site. He acknowledged the app had been having some problems. I showed my paid session to him, he made a phone call and the wrong decision was then made to charge me for removing a boot I should never have received.Sadly, Mrs. **** ****** was grossly misinformed before denying this claim and stating that I did not pay for parking when clearly have proven that I had. My attempts to call and discuss with her are left undone due to no form of contact available.Charge Are Not Due and should have never been transacted to begin with. Boot Man Inc. just made the wrong decision and had the chance to do the right thing but chose otherwise. No one pays in one lot then parks in another. I paid at the kiosk right besdie my vehincle.

  Business Response

  Date: 10/21/2024

  No parking was paid for this vehicle to park on this lot but was paid for a different lot completely and tickets are not transferable between vehicles or parking lots.  NO credit is due.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22410188
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 10/29/2024

  Payment was for a completely different parking lot and tickets are not transferable between lots.  No credit is due.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was booted and I paid for 3 hours my time was not up.

  Business Response

  Date: 09/30/2024

  Customers are required to have a valid payment for the license associated with the vehicle parked on the location.  Do you have a receipt for the license plate displayed on your vehicle?