ComplaintsforBoot Man, Inc.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  date of transaction: Feb. 3, 2024 in ***********, LA ***** XC90 license LLG 8093 I paid for a ********************** pass and parked in what I thought was the correct spot for a performance in ***********. I was booted and had to pay $115 to get the boot taken off. I called the number on the ticket **************. They were not able to provide me with any information except that I should dispute the payment through their system. I did so on Feb. 14, 2024. After hearing nothing back from them, I resubmitted the dispute on March 21, 2024. I still have heard nothing back from them. It is now July 18, 2024.This is my dispute: I paid $47 for a premium parking pass through an app. I spent the morning of the show on the phone with the ticket issuer trying to get a retransfer request. When that did not show up in my email within 2 hours of when the parking was needed, I then had to contact the app service at *********. The man I spoke to at **** Whiz put the license on the ********************** "pass" when we were stopped at a red light and I could get out to read it. This was literally around the corner from the parking lot. We had the address of ********************** in the navigation system, and it took us to the lot where we parked. We parked where we thought we were supposed to. The premium parking and the go park spaces were on the same lot, which both also said 1000 Perdido. There was not a different name on the lots. The entrances were right there together, and all we had was the address. There were plenty of spaces open in the go park area. I paid for premium parking in ***********; I assume because of the way the lots were situated and marked that the same company owned both lots. I brought one vehicle and did not move it. I should not have to pay for two parking spots nor should my car have been booted. I appreciate your time in considering this issue.

  Business response

  07/19/2024

  Please provide a copy of the receipt you paid for parking and we will look into this further.  Thank you.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was driving a rental car and parked in a paid parking garage. The parking meter was broken so sign said you use a parking app. I downloaded and paid for 3 hours of parking. There were no parking space numbers. I typed in the plate # wrong as I couldn't see it from where I was. Checked out the town for 90 min and returned to find 2 boots on my rental car with a sign taped to the window. Basically a ****** note. You'll have to call this # and pay $110 to get the boot removed. *** showed up and I showed him my receipt and explained to him what I did. So he acknowledges that I paid for parking as he did not charge me $110. He charged me $90 to remove the boot. This is crooked. They are not the police. I bet a parking ticket wouldn't be $90. I want my $90 back and an apology. I made a slight mistake and you took advantage. You booted the car 10 min after I paid for parking! Were you waiting around the corner?

  Business response

  07/08/2024

  Signs are posted and all parking fees must be paid in advance per vehicles license plate #.  By not following the parking lot rules, operators had no way of knowing that you paid for the vehicle on the lot and you were penalized for non payment. The $25 was the parking rate for all day but since you showed you did pay with the wrong license plate # that was waived and you were only charged the $90 penalty fee for violating the parking lot rules.  No refund is due.

  Customer response

  07/08/2024

   
  Complaint: 21937898
  
  I am rejecting this response because it was a typo! This is an illegal action and you guys will go out of business.

  
  Sincerely,
  
  **********

  Business response

  07/16/2024

  A completely different license plate number is not a typo.  No parking fees were paid for this vehicle on this lot, no credit is due.

  Customer response

  07/16/2024

   
  Complaint: 21937898
  
  I am rejecting this response because you are crooks. I paid for parking. Video shows I paid for parking. The parking lot had no loss in revenue. New Oeleans is crooked and you can **** my f****** d*** DICK!
  
  Sincerely,
  
  **********

• Initial Complaint

  06/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I attempted to pay parking and the machine Would not accept it. The machine malfunction it would not take the information. Boot was put on my vehicle as a result, and I had to pay the occurring cost.

  Business response

  06/13/2024

  Please provide a copy of your receipt so we may look into this further for the lot you parked on as the lots typically offer several payment options such as scan to pay, pay via app, and/or text to pay.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date: 5-10-2024 Premier Parking Enforcement took the receipt from the windshield of the car and booted it. This is NOT a City of ******* or ************************************. This is an illegal scam. They booted the car and held it hostage unless payment was received. In addition, they threatened towing unless the received payment via select avenues. We could not use our AMEX account to pay.

  Business response

  05/16/2024

  Please provide a copy of your receipt and vehicle info so that we may look into this further, thank you.

• Initial Complaint

  04/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was booted on April 25th in a electric vehicle zone. Parking is allowed for 2hrs while plugging in the vehicle. I left the parking spot before the 2 hrs was up. I got called back to my workplace which is Sukoshi in *******************. When I came back I parked at the same spot. When I came back out to the car it was booted. I called the boot company to get the boot removed and asked why I was booted in the first place. He (agent ID # ***** said that I was parked there for more than 2 hrs. I explained that the panel would have been flashing if my car was there for more than 2 hrs which it was not flashing. I explained that I left and was called back to handle something at work. The security said there are no cameras and I am trying to get a hold of the property manager. I should have never been booted because I didnt have the car there for more than 2 hrs. I am requesting a refund of *****.

  Business response

  04/29/2024

  Please provide a copy of your boot removal receipt and your vehicle information so that we may look into this further.  Thank you.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I use the parking lot at 1619 ******** everyday for work. I pay everyday. March 6, 2024 was no different. The machine ran out of paper so I couldnt put the receipt in my windshield. Your company booted my car even though I paid for parking in the lot. The machine is out of paper so I provided by bank statement that shows the only purchases made today was the parking fare and the bogus charge to remove the boot. I feel as though booting my car was extreme and not fair to a loyal paying customer of the lot. I was cited for failure to display. How can I display when the machine ran out of paper? I pay that machine everyday and he cited the reason for the boot for failure to display and non payment. The man who arrived to take off the boot also reeked of alcohol and didnt seem like he was all there in the head.

  Business response

  04/01/2024

  The customer had a ********************** receipt for license plate number ******* however the  plate displayed on the  vehicle was LJT564. The vehicle was initially booted for non payment as there was not a payment associated with license plate ******.  After realizing the customer's error the fine was was reduced from $100 to $25 + tax.

• Initial Complaint

  03/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I wanted to shine light on this company,I was wrongfully charged and they put a boot on my car after the employee told me the ** Code didnt work . They charged my card with out my consent after I scanned the ** code .Theyre are wrongfully charging people cards ..theyre getting peoples money and booting their cars and taking people money .. several people was wrongfully booted and OVER CHARGED IN THE PROCESS

  Business response

  03/25/2024

  The cardholder parked on BW Enterprises 3312 ******** lot.  This lot only uses the Parkmobile parking app to pay for parking.  He then walked across the lot, passed a Parkmobile sign, and paid a different app on 3308 ******** run by Professional Parking Solutions.  There are different entrances for each lot and different rates as well. He parked and paid the wrong lot and company.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid parking via a *********** app, I paid for 8 hours of parking starting at 10:14 am and went to leave around 5:50 pm and there was boot device on my car. A person purported to be a PPE employee was in a Dodge Charger with a December temporary license plate with signage on only one side of his vehicle. He claimed he booted the vehicle at 11:00. He smelled strongly of marijuana and appeared dazed and difficult to communicate with. Due to his temporary plate, there is strong reason to believe that he has an unregistered vehicle in service of PPE. An unregistered vehicle is in violation of municipal code section "*******. - Registration of vehicles used by a vehicle immobilization service". Additionally, his vehicle did not comply with the signage requirements to have the name of the immobilization service on each side of his vehicle - it was only displayed on the driver's side. This is in violation of "Sec. *******. - Lettering on vehicles". I have filed complaints with PPE on their site ************************************************** and have not heard back. Their site is unsecure for form submission yet asks for license plate information, email, phone number. This is a fraudulent business and exposes sensitive data to the internet.

  Business response

  03/08/2024

  Signs are posted.  All parking fees must be paid in advance.  No parking fees were paid until a couple of hours after vehicle was immobilized for non payment and no refund is due.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently got into a car accident and received a rental. I arrived to the work office and paid for the parking spot and completely forgot that I was even driving the rental. I showed the agent (3614) proof that I paid for parking (unfortunately for my wrecked car) and he said I would have to file a dispute to get my money back but I would have to pay to remove the boot. I agreed but when I went to pay he mentioned "my card machine is down and can ONLY take zelle or cash". I reluctantly sent the payment through zelle and followed the process to submit the dispute. I filed the dispute 1/12/2024 (incident was on 1/10/2024) and have not received a response yet. I've tried calling the dispatch number multiple times but no answer and voicemail box is full.

  Business response

  02/26/2024

  Please provide your current mailing address including apt # if applicable. Thank you.,

  Customer response

  02/26/2024

  ************************************************************************

  Business response

  03/01/2024

  Thank you, going out today.

• Initial Complaint

  02/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 1/27 I paid for 2-hour parking and my car still got booted. The parking app I used to pay for parking had automatically defaulted to a rental car that I had been in the week prior from Enterprise. My name was listed as a driver for that car. I was charged and paid for parking, but had just made a mistake by not checking the correct car on the app. The rental car was no longer in my possession and the only car I had in my possession to pay for parking for was the Lexus RX350. When I explained this to the Boot Man representative who was dispatched to unboot my car, *******************************, he said their "policy" was to still charge the person to take the boot off despite me showing him receipts from Enterprise as well as the rental return date and a receipt from my parking app. I asked him to show me in writing their policy about this - he refused. When I asked to talk to his supervisor, he refused. He said my only option was to dispute it. So when I called the number he gave me, it was the number to the Justice of the Peace. When I finally got to their website by my own research, I filed a dispute on 1/29 and attached all receipts and rental car information. Their website said it would take 7-10 business days and I am currently on day 17. I have left multiple messages to *****************, their owner, and he has not returned any of my calls. Their continuous silence about this issue is extremely frustrating. I have provided them all the information they need to see that I followed the rules and paid for parking. Now I am out $144 and they are being unresponsive, including their owner. This is unacceptable behavior.

  Business response

  02/19/2024

  This person did not enter the correct plate.It is their fault that they had the wrong plate on file. The car that was booted was not paid for. We have no way of knowing when booting the vehicle.They did the right thing by filing for a boot hearing. It will be up to the courts to decide.

  Customer response

  02/19/2024

   
  Complaint: 21293473
  
  I am rejecting this response because:  I provided proof to your company that parking was paid for by me, the owner of the car in the lot. I understand that theres no way that could have been known at the time the boot was put on, so I paid to have it removed and filed a dispute on your website as instructed. I was unable to file a boot hearing because I only had 14 days to do so. You took 17 days to respond to me after I finally sent you a text message. You never returned any of my calls nor responded to my dispute in the time frame you advertised on your website. You ignoring me seems intentional now, as you probably know 14 days is the timeline and you didnt want to face this in court because you knew youd lose. I provided proof that im the owner of the car in the lot, the payment of parking, and the Enterprise receipt of the rental car returned. I didnt even have that car in my possession at the time of parking. What do you expect people to do if youre unwilling to communicate with them? I could have filed for boot hearing had I heard back from you in a timely manner or if you returned any of my many calls and voicemails. 
  
  Sincerely,
  
  *************************

  Business response

  02/20/2024

  I really don't know more to say. When we check the lots we check by license plate. The car's license plate was not paid for. We do not boot and then come back to release without proper proof of payment for the car booted. It takes physical man power and company resources to monitor every lot. We check hundreds of cars per night. I apologize if this seems unfair but that is why everyone has the right to request a boot hearing.The judge will decide if there was probable for the car to be immobilized.

  Customer response

  02/20/2024

   
  Complaint: 21293473
  
  I am rejecting this response because: You have absolutely nothing to say about your lack of communication with me throughout this process? As I stated, the deadline was 14 days to file a boot hearing. You took 17 days to reciprocate any communication. It took me texting to get any response that my boot dispute was being denied - without me texting you, I don't know if I would have ever found out my dispute was denied. You took away my ability to send this issue to court as I had a limited amount of time. I provided proof that I was the owner of the car in the lot and I had paid for parking - to my understanding the payment is to park in the lot, which I did and it cost me over $100 for a clinical error (license plate for a car that I didn't even have in my possession, which I provided proof for). Surely your company has room for accommodating simple mistakes, if not, why would you allow people to dispute? I just want a reimbursement for the boot. I understand booting a car for lack of payment, but I provided proof that I paid, regardless of the license plate. Therefore, I feel a reimbursement is necessary. 
  
  Sincerely,
  
  *************************

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