Complaints

This profile includes complaints for Boot Man, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boot Man, Inc. has 12 locations, listed below.

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• 

  Boot Man, Inc.

  6175 Hickory Flat Hwy Ste 110-325 Canton, GA 30115-7207

• 

  Premier Parking Enforcement

  2420 Louisiana Street Houston, TX 77006

• 

  Premier Parking Enforce

  1231 Prytania Street New Orleans, LA 70130

• 

  Boot Man, Inc.

  7324 Gaston Ave. Suite 124-133 Dallas, TX 75214

• 

  Premier Parking Enforcement

  2420 Louisiana Street Houston, TX 77006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY LITERALLY HARASSES AND BOOTS PEOPLE AND THEY HAVENT LEFT THE **** YET, NOT EVEN PARKING AND WAS BOOTED FOR LETTING A PERSON OUT THEN GOING TO SPEAK WITH AN OFFICER ABOUT DIRECTIONS. THIS IS LEGAL ROBBERY THEY HIJACK YOUR VEHICLE UNTIL YOU PAY. SOMETHING MUST BE DONE ABOUT IT.

  Business Response

  Date: 08/30/2024

  Please send a copy of your cash or cc receipt so that we may look into this for you.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a huge mostly empty parking lot with a giant sign that says PUBLIC PARKING. There's no gate, no guard or ticket booth. I, like many others, pulled into the lot and parked. We spent our morning enjoying ***********, my birth place, on my birthday. Upon return to my vehicle, there was a sign (attached) stuck to my window which stated my vehicle was immobilized. I called the numbers provided because my vehicle had been "booted". An employee soon showed up and charged me $135 before he would unboot my vehicle. I was forced to pay then, no options. Myself (a gov ********** a visiting policeman and another guest (an Air Force Lieutenant) of my party all got this fine/fee of $135 within 20 mins of each other. It's a total scam. I want my $135 back and want them stopped before they ruin the tourism in ****. I would have gladly paid a reasonable parking fee. The issue here is the booting and those making a fortune off of it at the cost of the visiting tourist. I'm sure they will claim that it was written somewhere. However, it cannot be seen pulling into the parking lot. The writing would have to be as large as the PUBLIC PARKING sign. In order to open a claim, they want me to pay yet another $50. Once again, robbery.

  Business Response

  Date: 08/26/2024

  Public parking is parking that is available to the general public and is not restricted to tenants or visitors of a building or complex - it does not mean the parking is free.  This is a pre-paid parking lot with a pay station with several options for paying the parking fees.  There are also signs posted all around the parking lot.  No credit is due.

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding an incident that occurred on August 1, 2024, at approximately 9:19 AM, involving the illegal booting of two vehicles belonging to two young African-American women at the ************* Traffic Court located on ***********Both women had paid in advance for parking. Despite this, their vehicles were improperly booted, causing significant distress and trauma. This action not only humiliated and inconvenienced them, but also displayed a lack of professionalism and empathy on the part of the individual responsible for booting their vehicles.The "booter" behaved in a highly unprofessional manner and exacerbated the situation by threatening to leave the devices on the vehicles, reacting negatively to the emotional response from one of the young women's mothers, who was speaking with her daughter over the phone. Furthermore, by booting their vehicles after they had already paid for parking, the "booter" effectively detained these women against their will, which is both unlawful and unacceptable.

  Business Response

  Date: 08/21/2024

  We apologize for the inconvenience.

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22111063
  
  I am rejecting this response because: A simple apology is insignificant for the harm that was caused. I will be reaching out to your insurance company to file a claim for this illegal action.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction: Feb. 3, 2024 in ***********, LA ***** XC90 license LLG 8093 I paid for a ********************** pass and parked in what I thought was the correct spot for a performance in ***********. I was booted and had to pay $115 to get the boot taken off. I called the number on the ticket **************. They were not able to provide me with any information except that I should dispute the payment through their system. I did so on Feb. 14, 2024. After hearing nothing back from them, I resubmitted the dispute on March 21, 2024. I still have heard nothing back from them. It is now July 18, 2024.This is my dispute: I paid $47 for a premium parking pass through an app. I spent the morning of the show on the phone with the ticket issuer trying to get a retransfer request. When that did not show up in my email within 2 hours of when the parking was needed, I then had to contact the app service at *********. The man I spoke to at **** Whiz put the license on the ********************** "pass" when we were stopped at a red light and I could get out to read it. This was literally around the corner from the parking lot. We had the address of ********************** in the navigation system, and it took us to the lot where we parked. We parked where we thought we were supposed to. The premium parking and the go park spaces were on the same lot, which both also said 1000 Perdido. There was not a different name on the lots. The entrances were right there together, and all we had was the address. There were plenty of spaces open in the go park area. I paid for premium parking in ***********; I assume because of the way the lots were situated and marked that the same company owned both lots. I brought one vehicle and did not move it. I should not have to pay for two parking spots nor should my car have been booted. I appreciate your time in considering this issue.

  Business Response

  Date: 07/19/2024

  Please provide a copy of the receipt you paid for parking and we will look into this further.  Thank you.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was driving a rental car and parked in a paid parking garage. The parking meter was broken so sign said you use a parking app. I downloaded and paid for 3 hours of parking. There were no parking space numbers. I typed in the plate # wrong as I couldn't see it from where I was. Checked out the town for 90 min and returned to find 2 boots on my rental car with a sign taped to the window. Basically a ****** note. You'll have to call this # and pay $110 to get the boot removed. *** showed up and I showed him my receipt and explained to him what I did. So he acknowledges that I paid for parking as he did not charge me $110. He charged me $90 to remove the boot. This is crooked. They are not the police. I bet a parking ticket wouldn't be $90. I want my $90 back and an apology. I made a slight mistake and you took advantage. You booted the car 10 min after I paid for parking! Were you waiting around the corner?

  Business Response

  Date: 07/08/2024

  Signs are posted and all parking fees must be paid in advance per vehicles license plate #.  By not following the parking lot rules, operators had no way of knowing that you paid for the vehicle on the lot and you were penalized for non payment. The $25 was the parking rate for all day but since you showed you did pay with the wrong license plate # that was waived and you were only charged the $90 penalty fee for violating the parking lot rules.  No refund is due.

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21937898
  
  I am rejecting this response because it was a typo! This is an illegal action and you guys will go out of business.

  
  Sincerely,
  
  **********

  Business Response

  Date: 07/16/2024

  A completely different license plate number is not a typo.  No parking fees were paid for this vehicle on this lot, no credit is due.

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21937898
  
  I am rejecting this response because you are crooks. I paid for parking. Video shows I paid for parking. The parking lot had no loss in revenue. New Oeleans is crooked and you can **** my f****** d*** DICK!
  
  Sincerely,
  
  **********

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to pay parking and the machine Would not accept it. The machine malfunction it would not take the information. Boot was put on my vehicle as a result, and I had to pay the occurring cost.

  Business Response

  Date: 06/13/2024

  Please provide a copy of your receipt so we may look into this further for the lot you parked on as the lots typically offer several payment options such as scan to pay, pay via app, and/or text to pay.

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 5-10-2024 Premier Parking Enforcement took the receipt from the windshield of the car and booted it. This is NOT a City of ******* or ************************************. This is an illegal scam. They booted the car and held it hostage unless payment was received. In addition, they threatened towing unless the received payment via select avenues. We could not use our AMEX account to pay.

  Business Response

  Date: 05/16/2024

  Please provide a copy of your receipt and vehicle info so that we may look into this further, thank you.

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was booted on April 25th in a electric vehicle zone. Parking is allowed for 2hrs while plugging in the vehicle. I left the parking spot before the 2 hrs was up. I got called back to my workplace which is Sukoshi in *******************. When I came back I parked at the same spot. When I came back out to the car it was booted. I called the boot company to get the boot removed and asked why I was booted in the first place. He (agent ID # ***** said that I was parked there for more than 2 hrs. I explained that the panel would have been flashing if my car was there for more than 2 hrs which it was not flashing. I explained that I left and was called back to handle something at work. The security said there are no cameras and I am trying to get a hold of the property manager. I should have never been booted because I didnt have the car there for more than 2 hrs. I am requesting a refund of *****.

  Business Response

  Date: 04/29/2024

  Please provide a copy of your boot removal receipt and your vehicle information so that we may look into this further.  Thank you.

• Initial Complaint

  Date:03/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use the parking lot at 1619 ******** everyday for work. I pay everyday. March 6, 2024 was no different. The machine ran out of paper so I couldnt put the receipt in my windshield. Your company booted my car even though I paid for parking in the lot. The machine is out of paper so I provided by bank statement that shows the only purchases made today was the parking fare and the bogus charge to remove the boot. I feel as though booting my car was extreme and not fair to a loyal paying customer of the lot. I was cited for failure to display. How can I display when the machine ran out of paper? I pay that machine everyday and he cited the reason for the boot for failure to display and non payment. The man who arrived to take off the boot also reeked of alcohol and didnt seem like he was all there in the head.

  Business Response

  Date: 04/01/2024

  The customer had a ********************** receipt for license plate number ******* however the  plate displayed on the  vehicle was LJT564. The vehicle was initially booted for non payment as there was not a payment associated with license plate ******.  After realizing the customer's error the fine was was reduced from $100 to $25 + tax.

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to shine light on this company,I was wrongfully charged and they put a boot on my car after the employee told me the ** Code didnt work . They charged my card with out my consent after I scanned the ** code .Theyre are wrongfully charging people cards ..theyre getting peoples money and booting their cars and taking people money .. several people was wrongfully booted and OVER CHARGED IN THE PROCESS

  Business Response

  Date: 03/25/2024

  The cardholder parked on BW Enterprises 3312 ******** lot.  This lot only uses the Parkmobile parking app to pay for parking.  He then walked across the lot, passed a Parkmobile sign, and paid a different app on 3308 ******** run by Professional Parking Solutions.  There are different entrances for each lot and different rates as well. He parked and paid the wrong lot and company.