Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lendmark Financial Services

  2118 Usher St NW Covington, GA 30014-2434

• 

  Lendmark Financial Services

  1345 Opelika Road Suite 6 Auburn, AL 36830

• 

  Lendmark Financial Services

  27955 US Hwy. 98 Suite AA Daphne, AL 36526

• 

  Lendmark Financial Services

  2701 Mall Road Suite 14 Florence, AL 35630

• 

  Lendmark Financial Services

  510 E. Meighan Boulevard Suite A-4 Gadsden, AL 35903

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my loan with Lendmark Financial in full back in 2020. However, the account is still being reported on my credit report. I am requesting that Lendmark update the account to reflect that it was paid in full and ensure that it is not negatively impacting my credit score. I have made multiple attempts to resolve this, but the issue remains. I am seeking assistance in having this matter corrected promptly.

  Business Response

  Date: 04/23/2025

  
  Dear **** *****, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has completed an investigation into your dispute and can confirm your tradelines are reporting correctly with the ************************* ("***s"). As of the date of this letter, your account is reporting as paid with no outstanding balance. Your date of last payment was in August 2020 and there were delinquent payments in May 2020 of 180+ days past due, April 2020 of 150+ days past due, March 2020 of 120 days+ past due, February 2020 of 90+ days past due, December 2019 of 60+ days past due and November 2019 of 30+ days past due. Lendmark reports tradelines to the **** for the required 7 years from the date of last activity or date of first delinquency, whichever is older.  After that date, it is the responsibility of the *** to delete your tradeline.
  
  We understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (***s) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark Compliance Department
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/16/2024 I purchased a truck part for same as cash for one year and paid it off 3/16/25. They were adamant when I called them regarding the same as cash agreement stating I would not be charged interest until after a year had passed, then would be subject to ******% and is normal. I called them when I received my first invoice that included $361.32 in addition to the $1,343.88. They stated they were recording the call and said great, so am I. They quickly stated they are not comfortable and hung up. I called back to speak to the manager and he confirmed the same as cash agreement and the extra amount would not be paid. They charged it and received this arbitration statement document and they cancelled my account online. This is deceptive practices and needs to be stopped. They need to pay me back and stop the deception.

  Business Response

  Date: 04/18/2025

  Dear ****** ********,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and have addressed your concerns as follows.
  
  You obtained a precomputed sales finance installment secured by consumer goods with Lendmark on August 16, 2024, in which $******* was paid to a third party on your behalf for goods. As fully disclosed in the Disclosure Statement, Promissory Note, and Security Agreement, the original amount financed of $ *******, interest rate of *****%, for a total payment of $1705.20 to be repaid over 24 months in $ ***** monthly payments. This installment loan had a 12-month, same as cash option in which you would repay your loan with zero interest if paid in full within 12 months. You made six payments of $200.00 and one payment of $143.88 in recurring payments for a total of $******* and subsequently this account was paid off on March ******* within the 12 months zero interest period.
  
  For further clarification, a precomputed installment loan account, the starting balance or the total of payments on the loan reflects both a principal and an interest component and each payment made on the loan is applied to reduce the total of payments. Additionally, the total amount of interest is computed at the inception of the loan and does not change; however, since you paid the account off early, a refund of $361.32 the unearned interest was applied to the account. 
  
  We believe this satisfies the requirements of your inquiry. 
  

  Sincerely,

  Lendmark Compliance Department 
  

  
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23169923
  
  I am rejecting this response because:  As indicated previously, total payments paid was $1705.20 on a $1343.88 bill with $361.32 owed to me.  I have not received the refund and you closed my account without my consent.  Please refund $361.32 owed to me.  Stop the deceptive practices.

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 04/25/2025

  
  Dear ****** ********,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and have addressed your concerns as follows.
  
  The total amount of payments you made on your installment loan account with ****************** was $1343.88, which satisfied the terms of the loan agreement and there was no overpayment.
  
  We believe this satisfies the requirements of your inquiry.
  

  Sincerely,
  

  Lendmark *********************
  

  
  

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no contract with central portfolio control and wish to have removed from credit

  Business Response

  Date: 04/03/2025

  Dear ******* ********, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  The Lendmark account referenced in your complaint was charged off in November 2021, and subsequently sold to Plaza Services. Lendmark is no longer attempting to collect this debt. You should contact Plaza Services for information regarding the account. You may reach them at ************. 
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark Compliance Department
  
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since November 2024, I have submitted multiple written verification requests under FCRA 15 U.S.C. 1681i(a)(1) and FDCPA 15 U.S.C. 1692g(b), demanding validation of the alleged debt and reporting by ************************* date, I have not received any valid documentation proving the accuracy or ownership of this account.Continued Reporting Without Proper Validation:The Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681e(b) requires consumer reporting agencies to ensure the maximum possible accuracy of credit reporting.Lendmark Financial Services has not provided any proof that I legally owe this debt, yet it continues to be reported on my credit file.Under FDCPA 15 U.S.C. 1692g(b), the debt collector must cease all collection and reporting activity if verification is not provided. Their failure to do so is unlawful

  Business Response

  Date: 04/03/2025

  Dear ******* ****, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history as Lendmark still has ownership of this debt as of the date of this response. For the concerns related to the vehicle titles, Lendmark recommends connecting with the local branch at ***************************************** to discuss possible solutions to acquire the titles. Their phone number is **************. 
  
  Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  Lastly, if you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (***) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan **************** ***************************************
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark Compliance Department
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: LENDMARK ACCT #: ***. *********** $0.00/$2,859.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 03/25/2025

  Dear ****** *****, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* ("CRAs"). As of the date of this letter, your account is reporting as a charge off with no outstanding balance as this debt was sold. Your date of last payment was in September ************************************************** December 2021. 
  
  The Lendmark account referenced in your complaint was charged off in June 2022 and subsequently sold to *****************. Lendmark is no longer attempting to collect this debt. You should contact ***************** for information regarding the account. You may reach them at ************. 
  
  Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark Compliance Department
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed **************************** - *********** - $0 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 03/24/2025

  Dear ******* ******,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* (CRAs). As of the date of this letter, your account is reporting as a charge-off with no outstanding balance as this debt was sold to *****************. Your date of last payment was in October ************************************************** January 2023.
  
  The Lendmark account referenced in your complaint was charged off in August 2023 and subsequently sold to *****************. Lendmark is no longer attempting to collect this debt. You should contact ***************** for information regarding the account. You may reach them at ************.
  
  Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ******* the information reported to the **** regarding your account was *************************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because my credit report contains unverified accounts that I do not recognize. These accounts are appearing under my name without my authorization, and I have every reason to believe they may be linked to a data breach or fraudulent activity. I take my financial security seriously, and I refuse to allow false or unverifiable information to damage my credit standing. These inaccuracies are actively harming my financial stability, and I demand immediate action to correct them.Despite my repeated attempts to obtain verification, I have not received any legitimate proof that these accounts belong to me. This blatant lack of transparency is a direct violation of my consumer rights. Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681g, I am demanding full documentation proving the validity of these accounts, including:Company Name: LENDMARK Account Number: ******* Reported Balance: $9,442.00 I require real, verifiable proof such as original account applications, signed agreements, or transaction records confirming their legitimacy. A generic response stating that the account has been "verified" is not acceptable. If no such documentation exists, these accounts must be immediately removed under FCRA Section 611(a)(5)(A)(i), which mandates the deletion of unverifiable information from consumer credit reports.Additionally, I am filing a formal complaint with the Better Business Bureau (BBB) against them, as this company has failed to provide proper documentation proving the validity of the reported account. Their refusal to supply supporting records and their failure to conduct a legitimate verification process are clear violations of federal law. I expect an immediate investigation and a full response addressing this issue.

  Business Response

  Date: 03/24/2025

  Dear ****** ********,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* (CRAs). As of the date of this letter, your account is reporting as a charge-off with an outstanding balance of $9,442.67. Your date of last payment was in November ************************************************** December 2023.
  
  Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history as Lendmark still has ownership of this debt as of the date of this response. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ******* the information reported to the **** regarding your account was *************************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with LENDMARK. I do not have a contract with LENDMARK. This account was opened without my authorization and constitutes fraudulent activity. The company has

  Business Response

  Date: 03/12/2025

  Dear ***** *********, 
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history as Lendmark still has ownership of this debt as of the date of this response. If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (***) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan **************** ***************************************
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
   
  ***************************************************;
  
  Sincerely, 
  Lendmark Compliance Department
  
  

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: LENDMARK ACCT #: ***. *********** $0.00/$4,979.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 03/19/2025

  Dear **** ***********,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* (CRAs). As of the date of this letter, your account is reporting as a charge-off with no outstanding balance as the debt was sold to Plaza Services.Your date of last payment was in July ************************************************** November 2018.
  
  Lendmark has mailed a copy of the fully executed loan agreement for you as well as a copy of the payment history. Additionally, the Lendmark account referenced in your complaint was charged off in May 2019, and subsequently sold to Plaza Services. Lendmark is no longer attempting to collect this debt. You should contact Plaza Services for information regarding the debt. You may reach Plaza Services at ************.
  
  If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan **************** ***************************************
  
  Lastly, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

  Business Response

  Date: 03/24/2025

  Dear ****** **********,
  
  Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.
  
  Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* (CRAs). As of the date of this letter, your account is reporting as a charge off with no outstanding balance as this debt was sold. Your date of last payment was in March ************************************************** May 2021.
  
  The Lendmark account referenced in your complaint was charged off in November 2021 and subsequently sold to Plaza Services. Lendmark is no longer attempting to collect this debt. You should contact Plaza Services for information regarding the account. You may reach them at ************.
  
  Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ******* the information reported to the **** regarding your account was *************************** is unable to accommodate your request.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  
  **********************************************
  
  Sincerely,
  Lendmark *********************