Complaints

This profile includes complaints for All In One Community Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All In One Community Management, Inc.

  110 Evans Mill Dr STE 702 Dallas, GA 30157-1642

  
• 

  All In One Community Management, Inc.

  5200 Dallas Hwy STE 200 # 266 Powder Springs, GA 30127-6238

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint against All-in-One Community Management regarding the failure to complete tree trimming in my backyard, a responsibility of the **** As a paid member, my repeated requests for over a year have been met with neglect and poor communication.Timeline of Events:January 2024: Arborguard Tree Specialists trimmed trees throughout the community, but not my backyard, despite my expectation it would be addressed.April 3, 2024: I reported excessive overgrowth and requested inclusion in the next tree trimming.April 16, 2024: I was informed that backyard maintenance was separate and that the Board was awaiting a quote from landscapers.September 10, 2024: I submitted photos and was assured my property was included in an upcoming trimming project.November 27, 2024: A newsletter stated work would begin the following week.December 21, 2024: I emailed All-in-One about no work being done, despite confirmation.January 10 & 16, 2025: I followed up twice with no response.February 4, 2025: I followed up again and was told my inquiry was forwarded to the CAM.February 27, 2025: I was informed the work was outside the scope of the previous trimming project.March 3, 2025: I sent a follow-up email, expressing frustration over the delay and requesting comprehensive trimming. I have not received any further response.The overgrowth has caused branches to scrape my house and deck, leading to wildlife and pest issues. I had to spend $1,550 on wildlife exclusion services, and the overgrowth has made my backyard nearly unusable.I have provided All-in-One with photos and explanations but have received no resolution or firm timeline. I respectfully request BBBs assistance to resolve this issue promptly.Thank you for your attention.

  

  Business Response

  Date: 04/13/2025

  We sincerely apologize for the inconvenience and frustration you have experienced regarding the tree trimming in your backyard. We understand the importance of maintaining your property and ensuring a safe and enjoyable environment.
  We would like to clarify a few points and provide an update on the situation:
  Newsletter Language: We understand that the language of the 2024 newsletter could have been misleading or misunderstood. The limbs in question are within the vicinity of your deck; however, were not within the approved scope of what would be trimmed in 2024. We apologize on behalf of the Board if this was not communicated clearly.
  Address on Work Orders: Your address was included in one of the 2024 projects for an Elm tree between homes that was within the scope of the approved project and should have been completed.  
  Board Meeting and Project Focus: The next Board meeting is scheduled for this month. The Board's current focus is on a project to remove a small portion of ******** pear trees that have been found to be in declining health. This project also includes the replacement of those trees and some that were removed last year.
  Concerns About Tree Limbs: The Board is aware of the concerns regarding tree limbs reaching out toward homes. Trees outside the scope that still need to be addressed, including yours, were discussed at the recent annual meeting. The Association Manager has this issue on the agenda to be discussed at the meeting. They will explore whether it is within the budget to have a vendor provide trimming services for some of the taller trees reaching out toward homes.
  
  We assure you that we are not ignoring your requests and are making every effort to address your concerns. The Association Manager will discuss your situation with the Board at the upcoming meeting to seek their approval for a resolution and determine if additional trimming can be accommodated within the budget. 
  We appreciate your patience and understanding as we work to resolve this issue. If you have any further questions or need additional information, please do not hesitate to contact us.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23176013
  
  I am respectfully rejecting this response. While I appreciate the acknowledgment of the issue, the HOA's response does not provide a resolution or a clear timeline for trimming the overgrown trees on my property. I have submitted multiple requests for over a year, most of which have gone unanswered, despite follow-ups. Their claim that they are not ignoring me is simply not accurate my recent calls and emails have not been returned.

  In addition, this is not an isolated issue. Overall, the service provided by All-in-One Community Management has been poor, with multiple concerns in the neighborhood going unaddressed. The lack of transparency, accountability, and follow-through reflects ongoing neglect, not just in my case but across the community.

  Until there is a firm resolution and the necessary work is completed, I cannot consider this matter resolved.
  
  Sincerely,
  ******* *********

  

  Business Response

  Date: 04/21/2025

  Thank you for your feedback. We understand your frustration and sincerely apologize for any inconvenience caused by the delay in addressing your requests.
  
  The elected Board of Directors for the homeowner association approves the budget and makes decisions for the association. As the management company, we schedule projects as directed by the Board. The budget is based on the annual assessments, with approximately 70%allocated for contracted landscape maintenance. All other expenses, including tree maintenance, must be covered by the remaining 30% of the budget. To save costs, the Board typically approves bulk tree projects.
  
  We acknowledge your concerns about the overgrown trees on your property and the lack of a clear timeline for resolution. We have reached out to the Board to emphasize the need for a timely response regarding your request. Some suggestions offered for their consideration are a one-off trimming project or including your request in the upcoming Bradford **** project.
  
  Once the Board meets and makes a decision, we will promptly inform you and provide a timeline for the work to be completed. We appreciate your patience and understanding as we work towards resolving this issue.
  
  Thank you for bringing this to our attention. We are committed to improving our service and ensuring that all concerns in the neighborhood are addressed.

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  In reference to complaint ID ********:

  I am accepting this response with the understanding that the ********* will follow through on the commitments outlined and provide a resolution in a timely manner. However, I remain deeply frustrated by the lack of communication and the extended delay in addressing a straightforward issue that I have reported for over a year.

  Landscaping is one of the few responsibilities managed by this HOA, and even with relatively low HOA fees, homeowners still deserve timely responses, clear communication, and basic follow-through.

  Its also discouraging to see broader issues in the neighborhood, such as neglected property upkeep and visible violations, going unaddressed. These conditions affect both the appearance and long-term value of our townhome community.

  I sincerely hope that this situation serves as a turning point toward improved service, greater responsiveness, and better enforcement of community standards moving forward.
  
  Sincerely,
  ******* *********

• Initial Complaint

  Date:11/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All in One Management Company, ***** ****** Cedar Mill Sub Manager has allowed discrimination against a senior who is also a widow, and a 15-year resident of the community to occur by ***** *. ***** *** Board President. She has done nothing to stop/prevent it. Several times I requested the ********* meeting minutes for 2023 & ******************************* Once Community website. Minutes were not posted as of 11.29.2024. Also requested were the names of the current ******************************* Names havent been received. **** filed a complaint against me with Paulding County Animal Control because a few of my chorkies (yorkie-chow mix) doggies got out of the yard via holes in the existing wooden fence that is no longer under warranty. Given the complaint, ***** should have made it a priority to get a replacement fence request approved. The request was sent via email on 11.12.2024. As of 11.29.2024 no approval received.***** ***** failed to notify residents that Mr. ***** *** President, has been allowed to act in a vindicative, discriminatory manner toward a senior citizen.I was not notified via email of the $125 fine levied against me. The fine has been paid and still no fence replacement approval.

  

  Business Response

  Date: 12/02/2024

  Thank you for being a caring and longtime resident of the community.  I am sorry, you have had these frustrations. This is to provide some clarification.

  The management company operates under the directives of the ********** Minutes are posted as provided by the Board of Directors at their request.  

  We understand that receiving a fine can be frustrating; this fine was issued for construction in the backyard without prior approval. Please feel free to contact our office for further information or assistance if needed.
  
  Regarding the replacement fence request, were pleased to inform you that it was already approved by the board and an email was sent to you at ******************* on 11/20/24. It is also attached here.  

  Again, thank you for being a caring member of the community.

   

  Customer Answer

  Date: 12/08/2024

   
  Complaint: 22618043
  
  I am rejecting this response because: The board minutes need to be posted on your website. Please get the minutes posted on your website or they can be mailed directly to me at ******************** ********* meeting minutes have been posted on your website for several years; however, there have not been any meeting minutes posted since ***** **** took over as the ********* President. Either post them or email them to me. I also want to know and have a right to know as a resident of the ********** Community who the members are of various committees including the architectural review committee. 

  
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 12/11/2024

  The previous board had requested that meeting minutes be posted on our website, which you can see. However, we have not received any minutes to post since then. We will contact the current board to see if they would like to continue this practice.

  The names of the architectural committee were emailed earlier this morning to your email provided.

   

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business's cater to its clients. It is clear that homeowners are not clients of AIO. Contacting this company is nearly impossible. Phone calls require you to leave a message that says will be returned in 24 hrs. Doesnt even come close to 24 hrs, if they return the call. When they do, the person asks you to call another person at the company starting the whole process over again. Emails should be easier, however I am still waiting over a week now for a response. Genius business strategy when your focus is collecting fines that accumulate daily. Kudos to management. Where does the fine money go exactly? *** says they dont get it? As we reported through an email, never got a second warning letter by mail. Received email and postal letter of fine. Postal service has admitted returning grad cards, properly addressed, as return to sender. Why does AIO send only fine letters with email and postal? Warning letters can be verified with email. Bad business, unless your priority is to collect fines. ***** getting fined daily before we were even notified, because we never saw a 2nd warning letter. We treated yard after 1st warning letter and expected case to be closed after inspection and 2nd warning, but that didnt happen. Bylaws for community clearly state that fine letters have to have name and contact info of person to challenge fine. Fine letters dont have any contact info. Had to go to website to find contact. That has been 3 weeks ago now. Pool access has been suspended and *** said that account would be on hold until July to allow for treatments to take place. Again, clearly homeowners are not the clients of AIO. I have asked for a hearing and appeal from HOA Board. Havent heard anything yet.Sad, communication could fix the problem, but Im not a client.

  

  Business Response

  Date: 06/11/2024

  I believe this situation has been resolved as of yesterday.  Homeowner was contacted by association manager who had been working on this since last week. The matter has been closed as the lawn is showing improvement.  The fine was removed. Access to pool reinstated. The official warning of fine letter was emailed and mailed on 4/19/24.  Please verify we have your current email address for future correspondence.  Email is the best way to contact us if you receive another letter.  Although we try our best to work with each owner's concerns, it takes time to get to all the calls.  We are constantly trying to improve our times to return calls.  We appreciate you as a caring homeowner who responds and complies with requests. Please respond to the email you were sent yesterday if you have any remaining questions or concerns.  Thank you.

  Customer Answer

  Date: 06/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However, All In One has a poor history of response. Communication is the key and it is nearly impossible to contact a representative in a timely manner. 
  

  Additionally, since *** stated that email is the preferred form of communication, ALL correspondence should be emailed. The only email received was the notification we were being fined $125 and $25 per day.

  Simple corrections, in my opinion  

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is the worst property management I have ever dealt with. Their website claims they are known to be responsive but that is a lie. They will start charging fines for issues that have already been addressed whenever they like. They do not reach out because they start charging fines, they seem to just do whatever they want at the expense of the homeowner. I do not recommend living anywhere where this company has involvement.

  

  Business Response

  Date: 05/30/2024

  One of our responsibilities for the homeowner association is to notify owners when maintenance is needed on their property. Two notices had been sent prior to the final which included a fine on 5/14/24.  In my review of this situation, I notice there had been correspondence from owner that he was self-treating the weeds around 5/28/24 at which time the matter was placed on hold until 7/13/24 allowing time for treatment to take effect at which time the fine may be appealed to be removed.  We greatly appreciate the owner's communication which allowed us to work with him. Please continue to reach out to the email address on your letter for anything regarding this situation.  

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21758622
  
  I am rejecting this response because: I was not notified of the issues with the yard until I was being charged. I see where it was stated I received other notifications, but in fact, I did not receive them. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/30/2024

  I am sorry you didn't receive the letters that were mailed to you. We mailed letters on 4/11, 4/29 and 5/14.  The one on 4/29 was sent certified.  After my initial response today, I continued researching this matter and spoke with the inspector, she said the weed issue had been resolved and has closed out the violation.  The $125 fine has been removed since you reached out and during this busy time of year, it may have taken us more time to respond, we also understand the added frustration of the mail not being delivered made matters feel worse. Your account is in good standing with pool access being reinstated.  I hope you enjoy the summertime.

  Customer Answer

  Date: 05/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is my HOA. I have contacted them and left messages last year and thought this matter was resolved as I did not receive any further correspondence on the matter of my dues until this year. My bill is now in collections. I still cannot contact anyone by phone. I sent messages via their online portal and even tried to email, but the address provided will not accept the email. I have attached the check for your reference which cleared my bank for the total amount of my dues last year. I gave them this information as well by phone message. No one has called me back and now they are wanting me to pay the amount as well as late charges and this years dues. I am unwilling to forward more money until this matter is resolved. If you need additional information from my bank it is not a problem. I want my credit repaired. I want an apology as well as a corrected bill so that I can settle this matter. This company has made mistakes in the past that I have had to address, but I have never not been able to reach an associate. This is very disturbing and frustrating. I lost my father a couple of months ago and I don't need this additional aggravation.

  

  Business Response

  Date: 04/03/2024

  First of all, I want to say I'm sorry to hear of the loss of your father.  Understandable, you don't need any more aggravation. 

  Secondly, I am happy to inform you, we located the funds and your account reflects only owes for 2024.  A recent warning letter was sent; however, I assure you, this matter is not in collections nor has there been any credit reporting. The check copy showed an incorrect account number written on it.  The funds went to the other account and have now been moved to your account.

  I am so sorry for your trouble getting in touch with someone at our office.  Did you leave a message as prompted when you called?  Our customer service team is very conscientious about returning all calls. I will look into this further as we always strive to give good service.  Please provide and email for our records by emailing ******************************** and requesting a copy of your current ledger.  You may find it less stressful to email instead of calling as our phone are extremely busy at times and leaving a message is crucial for a return call.   

   

  Customer Answer

  Date: 04/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  FYI:  I did send email and leave a message last year as well as a message through your online portal.  After discovering this year that the matter was not resolved I persisted further by sending additional emails, phone calls, researching other contacts to no avail and again using the portal as well a facsimile message.  My suggestion is that you all provide a number for emergencies like this.  I feel that if any of my efforts had been addressed last year the issue could have been resolved much sooner.  

  I will be sending this year's dues in the mail today.  Thank you for your assistance with this matter.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This community management organization has taken over as the *** for my neighborhood. They consistently harass ** for things that are out of our control. They sent us a bill for 100 dollars claiming a vehicle was reported as a nuisance on our property, and the vehicle was actually 2 houses down the street. The harassment of my family by this *** is almost to the point it should be criminal. Extremely unfair treatment and financial extortion of those that live in this community.

  

  Business Response

  Date: 09/13/2023

  The owner reported to our customer service department on 9/11 who informed owner it was forwarded to the manager for his review and resolution.  This was in process when the complaint was filed. Due to the many parking compliance issues, the Board recently fined for vehicle violations prior to towing. The incorrect address was attached to this vehicle so the fine and violation have been removed. We thank the owner for bringing the error to our attention and apologize for the inconvenience.  Again, the fine and violation have been removed. 

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All In One Community Management does not answer the phone, emails, or return voicemails. They falsely charged my account for painting on my home that was complete, and then sent to collections after they assured me that it was all fine and they would notate that it has been resolved. All this while the **** infractions' are VERY much on who you are. There are several homes (even members of the board) whos homes have (and have had for a long while) go unnoticed.

  

  Business Response

  Date: 07/31/2023

  We are currently unable to communicate with this homeowner due to ongoing legal issue.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the *** that governs my community. My main issue with All in One is that they dont answer the phone. I went out of my way to go to the office and call them while I waited in parking lot for the phone to ring. I then proceeded to walk into office to hear my call just ringing while their employees stared off into space like turkeys staring up at the sky during a storm waiting to drown.

  

  Business Response

  Date: 07/28/2023

  To BBB Please advise: This appears to be a baseless complaint.  We do not have the name ********************* listed as member of any of the HOAs we manage.  The email provided doesn't appear to be legit either - ***************************** Also, our phones do not have an audible ring. the ** work with headset and on a computer to respond.  Please advise.

  Customer Answer

  Date: 07/29/2023

  Yes, ********************* is an alias I use so they would not have record of it same goes for the email. I do want to point out the fact that in their response they did not deny that they do not answer the phone. I would argue that the BBB investigator assigned try contacting the office for themselves and see whether or not they can get in contact with the office. 
  

  Also, Im glad I leveraged my alias. Why were they attempting to find out who filed a complaint in the first place instead of answering the phone? Its almost as if they were planning on harassing me with I dont know made up HOA infractions after identifying my residence. 
  

  BBB there is a reason All in one has a one star review, I would advise the BBB look into why thats so.

  

  Business Response

  Date: 08/01/2023

  Our customer service team responds to phone calls, emails, and walk in homeowners all day during our business hours.  *********** due to volume, callers are requested to leave a voice message that is responded to on the same day or the next business day.  When a message is left with name, address and call back information, we are better prepared to respond accordingly.  Please call, leave a message if requested and we will return your call as soon as possible. Our customer service team wants to assist you with your HOA needs.

  Customer Answer

  Date: 08/05/2023

   
  Complaint: 20380655
  
  I am rejecting this response because:

  This response is dishonest. The failure to answer the phone has nothing to do with volume; Id actually argue its an issue with competency and basic understanding of customer service.

  I also find it nigh impossible that any of the employees at this business have not been able to answer any of my calls. I actually staged an experiment in which I have called this business every 30 minutes based off the businesses hours of operation after their first response. Regardless of leaving a voicemail, it seems very strange that none of the employees were able to answer the phone.

  To the Bureau:

  I would suggest looking into some of the recent reviews of this location. They are not far off the mark.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/10/2023

  We will respond to your specific HOA question or concern if you call and leave your contact information or stop by our office and speak directly with one of our customer service representatives.  We truly would like to assist you with your question or concern about your HOA.

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is with ***************** HOA management company All in One Community Management as this organization has turned my account over to collections unfairly when we rendered payments for HOA Assessment for account #***** located at *************************************************************On November 14,2022, I rendered payment online in the amount of $699.10 for account #***** at 130 Trailside address.On November 17, 2022, I received notification from All-in-One Community Mgmt that they would assess a chargeback/return of payment and did not process my payment stating the account was not found, but, I submitted payment based on previous invoice depicted account #*****. This company is engaging in deceptive and unfair practices to continue to bill my HOA account and collect additional fees.I am disputing these additional fees as we submitted timely payments. On Dec 09, 2022, I submitted another payment via check in the amount of $709.10; this check was cashed. After cashing check for HOA fees, All in One sent my account to collections Liquid GC therefore accumulating additional late fees and collection fees.Im filing this complaint as my account should NEVER have gone to collections as we have been in constant contact with All in One/***************** HOA via email and phone calls and on several occasions submitted payments.To date, All in One Community Mgmt and collections has charged over $2,000 in late fees and junk fees, again this is unfair and unscrupulous business practices. Im a senior, military spouse and living on a fix income and do not have any additional funds to pay these fees.Im asking for BBB to investigate for their deceptive practices. I would like my account to be removed out of collections and all those junk fees removed and timely communications from HOA as I have lived in this community for over 10 years.I am reporting this to the ******* AG office for unfair and deceptive business practices and treatment of seniors. V/R,************* *******

  

  Business Response

  Date: 03/17/2023

  This has been researched and resolved. It has been removed from collections.  The current balance is now $228 for the first 2023 quarterly assessment.

   

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/22 I emailed the violations department and copied *********************** regarding a notice of fine letter that stated I owed $875 for a weed violation. I told them that I never received a notice of the violation. I explained that I had hired a reputable company, Arbornomics in March of 2022 to address my weed issue. Every effort is made to ensure that my lawn is upkept. I told them that ********** explained that the weed issue has to be done in phases to prevent harm to the grass. Its not something that can be remedied quickly. I asked if the fine could be waived and also asked if I could have a hearing regarding the issue. I attached proof showing payments made to Arbornomics. On 8/30/22 a person by the name of ******************* emailed me and copied others; *********************** and *************************. This person asked me to email a picture of my yard along with the Arbonomics contract and once I was able to send that, they could forward to have a fine appeal in the amount of $875 reviewed. I sent everything that they requested on 8/30/22 and received a response from ***** on 8/31/22 stating that they would forward the information to property manager for review and to allow 10 days for a response. I no longer received any letters mentioning fines. I assumed it had been waived. On 12/23/22 I received a bill in the amount of $1,225.00. $300 was for assessments for the community which was correct. The rest was for fines, late fees and credit reporting fees in the amount of $925. I immediately placed a phone call to their office on 12/23/22 and had to leave a voicemail. I also sent an email to customer service and requested to know what the fee of $925 was for. On 12/27 I received an email from ****************** with a resident statement with a breakdown of the charges. I called and explained that I thought this was resolved. ****************** asked me to send another email with info that I sent back in Aug. I did on 12/27 and as of 2/9/22 I have yet to hear back from anyone. I want a refund.

  

  Business Response

  Date: 02/13/2023

  At the recent board meeting, the board agreed to waive the $875 in fines.  Since a payment was received, a refund is being issued for this amount.  It should be received in the mail soon. 

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please email the refund back to ************************* and make the check payable to ************************* as the payment was made from my bank account ending in 2633.

  Thank you! 
  
  *************************