ComplaintsforAll In One Community Management, Inc.

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Business's cater to its clients. It is clear that homeowners are not clients of AIO. Contacting this company is nearly impossible. Phone calls require you to leave a message that says will be returned in 24 hrs. Doesnt even come close to 24 hrs, if they return the call. When they do, the person asks you to call another person at the company starting the whole process over again. Emails should be easier, however I am still waiting over a week now for a response. Genius business strategy when your focus is collecting fines that accumulate daily. Kudos to management. Where does the fine money go exactly? *** says they dont get it? As we reported through an email, never got a second warning letter by mail. Received email and postal letter of fine. Postal service has admitted returning grad cards, properly addressed, as return to sender. Why does AIO send only fine letters with email and postal? Warning letters can be verified with email. Bad business, unless your priority is to collect fines. ***** getting fined daily before we were even notified, because we never saw a 2nd warning letter. We treated yard after 1st warning letter and expected case to be closed after inspection and 2nd warning, but that didnt happen. Bylaws for community clearly state that fine letters have to have name and contact info of person to challenge fine. Fine letters dont have any contact info. Had to go to website to find contact. That has been 3 weeks ago now. Pool access has been suspended and *** said that account would be on hold until July to allow for treatments to take place. Again, clearly homeowners are not the clients of AIO. I have asked for a hearing and appeal from HOA Board. Havent heard anything yet.Sad, communication could fix the problem, but Im not a client.

  

  Business response

  06/11/2024

  I believe this situation has been resolved as of yesterday.  Homeowner was contacted by association manager who had been working on this since last week. The matter has been closed as the lawn is showing improvement.  The fine was removed. Access to pool reinstated. The official warning of fine letter was emailed and mailed on 4/19/24.  Please verify we have your current email address for future correspondence.  Email is the best way to contact us if you receive another letter.  Although we try our best to work with each owner's concerns, it takes time to get to all the calls.  We are constantly trying to improve our times to return calls.  We appreciate you as a caring homeowner who responds and complies with requests. Please respond to the email you were sent yesterday if you have any remaining questions or concerns.  Thank you.

  Customer response

  06/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However, All In One has a poor history of response. Communication is the key and it is nearly impossible to contact a representative in a timely manner. 
  

  Additionally, since *** stated that email is the preferred form of communication, ALL correspondence should be emailed. The only email received was the notification we were being fined $125 and $25 per day.

  Simple corrections, in my opinion  

  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company is the worst property management I have ever dealt with. Their website claims they are known to be responsive but that is a lie. They will start charging fines for issues that have already been addressed whenever they like. They do not reach out because they start charging fines, they seem to just do whatever they want at the expense of the homeowner. I do not recommend living anywhere where this company has involvement.

  

  Business response

  05/30/2024

  One of our responsibilities for the homeowner association is to notify owners when maintenance is needed on their property. Two notices had been sent prior to the final which included a fine on 5/14/24.  In my review of this situation, I notice there had been correspondence from owner that he was self-treating the weeds around 5/28/24 at which time the matter was placed on hold until 7/13/24 allowing time for treatment to take effect at which time the fine may be appealed to be removed.  We greatly appreciate the owner's communication which allowed us to work with him. Please continue to reach out to the email address on your letter for anything regarding this situation.  

  Customer response

  05/30/2024

   
  Complaint: 21758622
  
  I am rejecting this response because: I was not notified of the issues with the yard until I was being charged. I see where it was stated I received other notifications, but in fact, I did not receive them. 
  
  Sincerely,
  
  ***************************

  

  Business response

  05/30/2024

  I am sorry you didn't receive the letters that were mailed to you. We mailed letters on 4/11, 4/29 and 5/14.  The one on 4/29 was sent certified.  After my initial response today, I continued researching this matter and spoke with the inspector, she said the weed issue had been resolved and has closed out the violation.  The $125 fine has been removed since you reached out and during this busy time of year, it may have taken us more time to respond, we also understand the added frustration of the mail not being delivered made matters feel worse. Your account is in good standing with pool access being reinstated.  I hope you enjoy the summertime.

  Customer response

  05/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This business is my HOA. I have contacted them and left messages last year and thought this matter was resolved as I did not receive any further correspondence on the matter of my dues until this year. My bill is now in collections. I still cannot contact anyone by phone. I sent messages via their online portal and even tried to email, but the address provided will not accept the email. I have attached the check for your reference which cleared my bank for the total amount of my dues last year. I gave them this information as well by phone message. No one has called me back and now they are wanting me to pay the amount as well as late charges and this years dues. I am unwilling to forward more money until this matter is resolved. If you need additional information from my bank it is not a problem. I want my credit repaired. I want an apology as well as a corrected bill so that I can settle this matter. This company has made mistakes in the past that I have had to address, but I have never not been able to reach an associate. This is very disturbing and frustrating. I lost my father a couple of months ago and I don't need this additional aggravation.

  

  Business response

  04/03/2024

  First of all, I want to say I'm sorry to hear of the loss of your father.  Understandable, you don't need any more aggravation. 

  Secondly, I am happy to inform you, we located the funds and your account reflects only owes for 2024.  A recent warning letter was sent; however, I assure you, this matter is not in collections nor has there been any credit reporting. The check copy showed an incorrect account number written on it.  The funds went to the other account and have now been moved to your account.

  I am so sorry for your trouble getting in touch with someone at our office.  Did you leave a message as prompted when you called?  Our customer service team is very conscientious about returning all calls. I will look into this further as we always strive to give good service.  Please provide and email for our records by emailing ******************************** and requesting a copy of your current ledger.  You may find it less stressful to email instead of calling as our phone are extremely busy at times and leaving a message is crucial for a return call.   

   

  Customer response

  04/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  FYI:  I did send email and leave a message last year as well as a message through your online portal.  After discovering this year that the matter was not resolved I persisted further by sending additional emails, phone calls, researching other contacts to no avail and again using the portal as well a facsimile message.  My suggestion is that you all provide a number for emergencies like this.  I feel that if any of my efforts had been addressed last year the issue could have been resolved much sooner.  

  I will be sending this year's dues in the mail today.  Thank you for your assistance with this matter.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This community management organization has taken over as the *** for my neighborhood. They consistently harass ** for things that are out of our control. They sent us a bill for 100 dollars claiming a vehicle was reported as a nuisance on our property, and the vehicle was actually 2 houses down the street. The harassment of my family by this *** is almost to the point it should be criminal. Extremely unfair treatment and financial extortion of those that live in this community.

  

  Business response

  09/13/2023

  The owner reported to our customer service department on 9/11 who informed owner it was forwarded to the manager for his review and resolution.  This was in process when the complaint was filed. Due to the many parking compliance issues, the Board recently fined for vehicle violations prior to towing. The incorrect address was attached to this vehicle so the fine and violation have been removed. We thank the owner for bringing the error to our attention and apologize for the inconvenience.  Again, the fine and violation have been removed. 

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  All In One Community Management does not answer the phone, emails, or return voicemails. They falsely charged my account for painting on my home that was complete, and then sent to collections after they assured me that it was all fine and they would notate that it has been resolved. All this while the **** infractions' are VERY much on who you are. There are several homes (even members of the board) whos homes have (and have had for a long while) go unnoticed.

  

  Business response

  07/31/2023

  We are currently unable to communicate with this homeowner due to ongoing legal issue.

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is the *** that governs my community. My main issue with All in One is that they dont answer the phone. I went out of my way to go to the office and call them while I waited in parking lot for the phone to ring. I then proceeded to walk into office to hear my call just ringing while their employees stared off into space like turkeys staring up at the sky during a storm waiting to drown.

  

  Business response

  07/28/2023

  To BBB Please advise: This appears to be a baseless complaint.  We do not have the name ********************* listed as member of any of the HOAs we manage.  The email provided doesn't appear to be legit either - ***************************** Also, our phones do not have an audible ring. the ** work with headset and on a computer to respond.  Please advise.

  Customer response

  07/29/2023

  Yes, ********************* is an alias I use so they would not have record of it same goes for the email. I do want to point out the fact that in their response they did not deny that they do not answer the phone. I would argue that the BBB investigator assigned try contacting the office for themselves and see whether or not they can get in contact with the office. 
  

  Also, Im glad I leveraged my alias. Why were they attempting to find out who filed a complaint in the first place instead of answering the phone? Its almost as if they were planning on harassing me with I dont know made up HOA infractions after identifying my residence. 
  

  BBB there is a reason All in one has a one star review, I would advise the BBB look into why thats so.

  

  Business response

  08/01/2023

  Our customer service team responds to phone calls, emails, and walk in homeowners all day during our business hours.  *********** due to volume, callers are requested to leave a voice message that is responded to on the same day or the next business day.  When a message is left with name, address and call back information, we are better prepared to respond accordingly.  Please call, leave a message if requested and we will return your call as soon as possible. Our customer service team wants to assist you with your HOA needs.

  Customer response

  08/05/2023

   
  Complaint: 20380655
  
  I am rejecting this response because:

  This response is dishonest. The failure to answer the phone has nothing to do with volume; Id actually argue its an issue with competency and basic understanding of customer service.

  I also find it nigh impossible that any of the employees at this business have not been able to answer any of my calls. I actually staged an experiment in which I have called this business every 30 minutes based off the businesses hours of operation after their first response. Regardless of leaving a voicemail, it seems very strange that none of the employees were able to answer the phone.

  To the Bureau:

  I would suggest looking into some of the recent reviews of this location. They are not far off the mark.

  
  Sincerely,
  
  *********************

  

  Business response

  08/10/2023

  We will respond to your specific HOA question or concern if you call and leave your contact information or stop by our office and speak directly with one of our customer service representatives.  We truly would like to assist you with your question or concern about your HOA.

• Initial Complaint

  03/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My issue is with ***************** HOA management company All in One Community Management as this organization has turned my account over to collections unfairly when we rendered payments for HOA Assessment for account #***** located at *************************************************************On November 14,2022, I rendered payment online in the amount of $699.10 for account #***** at 130 Trailside address.On November 17, 2022, I received notification from All-in-One Community Mgmt that they would assess a chargeback/return of payment and did not process my payment stating the account was not found, but, I submitted payment based on previous invoice depicted account #*****. This company is engaging in deceptive and unfair practices to continue to bill my HOA account and collect additional fees.I am disputing these additional fees as we submitted timely payments. On Dec 09, 2022, I submitted another payment via check in the amount of $709.10; this check was cashed. After cashing check for HOA fees, All in One sent my account to collections Liquid GC therefore accumulating additional late fees and collection fees.Im filing this complaint as my account should NEVER have gone to collections as we have been in constant contact with All in One/***************** HOA via email and phone calls and on several occasions submitted payments.To date, All in One Community Mgmt and collections has charged over $2,000 in late fees and junk fees, again this is unfair and unscrupulous business practices. Im a senior, military spouse and living on a fix income and do not have any additional funds to pay these fees.Im asking for BBB to investigate for their deceptive practices. I would like my account to be removed out of collections and all those junk fees removed and timely communications from HOA as I have lived in this community for over 10 years.I am reporting this to the ******* AG office for unfair and deceptive business practices and treatment of seniors. V/R,************* *******

  

  Business response

  03/17/2023

  This has been researched and resolved. It has been removed from collections.  The current balance is now $228 for the first 2023 quarterly assessment.

   

• Initial Complaint

  02/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8/29/22 I emailed the violations department and copied *********************** regarding a notice of fine letter that stated I owed $875 for a weed violation. I told them that I never received a notice of the violation. I explained that I had hired a reputable company, Arbornomics in March of 2022 to address my weed issue. Every effort is made to ensure that my lawn is upkept. I told them that ********** explained that the weed issue has to be done in phases to prevent harm to the grass. Its not something that can be remedied quickly. I asked if the fine could be waived and also asked if I could have a hearing regarding the issue. I attached proof showing payments made to Arbornomics. On 8/30/22 a person by the name of ******************* emailed me and copied others; *********************** and *************************. This person asked me to email a picture of my yard along with the Arbonomics contract and once I was able to send that, they could forward to have a fine appeal in the amount of $875 reviewed. I sent everything that they requested on 8/30/22 and received a response from ***** on 8/31/22 stating that they would forward the information to property manager for review and to allow 10 days for a response. I no longer received any letters mentioning fines. I assumed it had been waived. On 12/23/22 I received a bill in the amount of $1,225.00. $300 was for assessments for the community which was correct. The rest was for fines, late fees and credit reporting fees in the amount of $925. I immediately placed a phone call to their office on 12/23/22 and had to leave a voicemail. I also sent an email to customer service and requested to know what the fee of $925 was for. On 12/27 I received an email from ****************** with a resident statement with a breakdown of the charges. I called and explained that I thought this was resolved. ****************** asked me to send another email with info that I sent back in Aug. I did on 12/27 and as of 2/9/22 I have yet to hear back from anyone. I want a refund.

  

  Business response

  02/13/2023

  At the recent board meeting, the board agreed to waive the $875 in fines.  Since a payment was received, a refund is being issued for this amount.  It should be received in the mail soon. 

  Customer response

  02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please email the refund back to ************************* and make the check payable to ************************* as the payment was made from my bank account ending in 2633.

  Thank you! 
  
  *************************

• Initial Complaint

  11/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am receiving multiple.letters from my HOA company with accusations of renting my property. I am not a renter and have stated this to them multiple times previously. Now they have sent me a letter stating that they are charging me $299 for a rental assessment for unauthorized renting. I have only lived in my property since March 2021 and am not renting. I purchased the house by a VA loan. They are using a 3rd party company called RMS(Rental Monitoring Source). I would like the harassment to stop and all charges removed from my account for rental fees.

  

  Business response

  12/01/2022

  The rental monitoring service performs an audit by mail of all the homes. The letters sent are informational and request confirmation from owners whether they occupy the home or rent.  We have not received notice from RMS that your property is a rental and there has not been a fine attached to your ledger.  If you are still unsure of the letter you received, please email a copy of it to ******************************** so we may confirm what was sent and answer any questions.

  Customer response

  12/01/2022

   
  Complaint: 18454888
  
  I am rejecting this response because: I have already sent the information requested to the business after the first notice and they are aware that RMS is a 3rd party business. The the *** never responded to my request the first time. I already provided the information that was requested in the first notice stating that I am the homeowner and not a rental. My understanding after digging on my own is that they were using my previous address in Woodstock because that is what the tax office had on file. I have notified the tax office of my current address.
  
  Sincerely,
  
  ***********************

  

  Business response

  12/02/2022

  RMS has confirmed as you said, the property was originally flagged as possible rental due to the alternated address found in the tax records.  The property has been recategorized to owner occupied and the $299 fee was voided by RMS.  As I mentioned previously, the fee was never charged to your ledger for the HOA.  I apologize for any inconvenience and sincerely hope this satisfies your concerns.

• Initial Complaint

  10/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In late July of 2022, I received a notice of violation of covenants regarding a mesh door screen and lights on my patio. The covenants provided do not state that lights or mesh screens are prohibited. I removed the mesh screen before September 11, 2022, and I have a photo that shows that. The lights were left by the previous owner, who never received any notice of violation for them. I sent an email on August 17, 2022, asking for clarification of what was being violated and received no response. I then sent another email on September 19, 2022, after receiving another notice and a fine of $125. I did receive an answer to this email but was still not informed of what I was violating. I was told that the mesh was an "eyesore" and that no one else had similar lights on their patio. As neither of those responses constitutes a violation of covenants, I asked for further clarification and instructions on where I could find the portion of the covenants I violated. The last email I received a response to was sent on September 22, 2022. Since then, I have sent two emails that have received no response - one on September 23, 2022, and another a week later, on October 1. I have received another notice and a fine of $875 for the lights and the mesh screen. Once again, the mesh screen was removed before September 11, 2022, and I have still not received any information regarding what specific covenant was violated.

  

  Business response

  10/21/2022

  I believe this situation has been resolved. The association manager has reached out to the owner as the *** is willing to work with you regarding the lights.  The fines have been removed. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩