Business Profile

Furniture Stores

Farmers Home Furniture

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Farmers Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

201 total complaints in the last 3 years.
57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pursuant to 15 U.S. Code § 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code § 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.
Business Response
Date: 05/16/2025
Thank you for bringing this to our attention. We have researched your complaint and have determined that it needs to be removed from your credit report. We have submitted it to the credit reporting agencies to have it removed.
Initial Complaint
Date:04/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an adjustable bed in February from farmers furniture and the first night. I used it to adjust it. I could hear a sound underneath the bed so thenext day I kept hearing it and so we checked a little closer underneath and found that the wood had cracked or was cracked and so called farmers then they said they would have someone come out and take a look at it and after a couple of weeks, we finally had someonecome out and they looked at it and said yes, the wood cracked so they took pictures for their manager to go back to the office and we didn’t hear anything for a couple of weeks and so we kept calling and we finally got an answer and they said that would let us know what they were gonna do about it and after we waited for more weeks and did not hear anything so we called again and they said that it was being handled with the manufacturer as a warranty and that we were responsible with speaking with the manufacture they kind of took themselves out of the picture farmer should stand behind their product and just replace the bed I bought it as I need it for medical reasons.
Business Response
Date: 04/13/2025
The Store Manager in our ******** location has already ordered a new adjustable base for the customer as an exchange. The customer needs to contact the store to schedule a time for the swap. The Group Manager attempted to contact the customer using the number listed, but it went to voicemail.
Customer Answer
Date: 04/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
***** *****
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brought living room set, paid cash, brought extended warranty, filed warranty claim. They sent a man out to see what the problem was. He told me, he will let the store know about the needed repair or replacement. Waited to hear from store. They never contacted me. I went to the store and manager said the guy they sent out had returned to work at the store and said it was fixed. Store manager called and had the repair man come out. He was very helpful! He spent some time working on it. He showed me that it needed a new workers for the recliner side of the loveseat. It is tracking wearing an indention into the frame. He instructed us he would turn everything into the store and they would decide to either fix or replace it. It's been almost 3 months and nothing has been done.
Business Response
Date: 04/15/2025
A replacement has been ordered. It is scheduled to be swapped out next week. It is our understanding that the customer is happy with this outcome.
Customer Answer
Date: 04/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
****** *******
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a refrigerator from Farmers Furniture in ********, ** in 20** and it went out on February 17. I called them and told them that my refrigerator was not working and that everything was warm. They told me that they would contact someone to come look at it. I called them back over the next couple of days and was told that the warranty had went out last month and that i would have to pay for someone to come. I received another call from someone from Farmers on Feb. 22 and was told that they was sorry about how upset i was but the only thing they could offer me was for someone to come fix it and add the bill to my account. After they told me that the manufacture warranty expired in Jan. 2025, I did not know and found it coincidental that the warranty went out. I have purchased several items from Farmers Furniture in the past and was not satisfied with how this was handled. I have only had the refrigerator for 2 years or less. its sad that i had to go to another business to purchase another refrigerator.
Business Response
Date: 03/04/2025
The customer purchased the refrigerator on **-**-****. The manufacturer's warranty expired on **-**-****. At the time of the sale, the customer had purchased a three-year service plan that expired on **-**-****. She contacted the store in February and said that the refrigerator was not cooling. The Credit Manager let her know that we could provide our serviceman's number to her, but that repair costs would be her responsibility. She also told her that as an alternative option, we could send the serviceman to make the repairs and that the cost could be added to the end of her contract. The customer said that she wanted to think about it. Store personnel will try to reach her again to discuss her options.
Customer Answer
Date: 03/04/2025
Complaint: ********

I am rejecting this response because i feel like that the warranty had expired a month prior according to the business. I have purchased several items from this business and feel like they could've just sent the repairman out to look at the refrigerator and not charge it to my account. This is an item that has been paid in full and I still have an account with them. They were not trying to assist me at all as a customer. During the time my refrigerator was not working, i had to throw a lot of food away as i did not have any other place to put it except for a cooler and my family members had very little room for me to store my meats and other frozen items such as ice cream, butter, milk, etc. They couldve offered me a replacement to use or the best solution wouldve been to send the repairman to look at the refrigerator without charging or at least split the charge. I know I will not be doing business after i finish paying for the items i currently have on my account. Its really sad because this is the only furniture store and now I will have to go to the next town over which is ***** minutes away.

Sincerely,

**** *******
Initial Complaint
Date:02/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last *** I came to farmer's furniture and purchased 2 bedroom suits and a living room for my apartments. They delivered the furniture but I have had several issues with the full size bed I bought. The frame keeps detaching from the bed. This causes the bed to drop to the floor. They came out to the apartment several times to fix the bed but it occurred again after the hurricane. I notified them in ******* and Rick said he would come and look at it himself but that never occurred and when I call he's not there. I was told by Chris in ******* that she would order a new frame and someone would come out and fix it but nothing has happened and when I call she is not there or not available. Nobody in this store is helping my situation and I would like a refund or another bed be sent to my house from another location like ********* *** Every time I call now there is no answer to my problem.
Business Response
Date: 03/03/2025
The Store Manager contacted the customer on ******** *** ****. He scheduled an appointment to inspect the bed rail. The Store Manager took the rail to the store. It was repaired and returned to the customer on ******** ****.
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Rick did come out and repair the bed frame and added extra screws and rails. He also told me to contact him directly if anything else happened to the bed frame.

Sincerely,

****** *******
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called over a year ago to pay off the loan in full. Consolidated bills. Spoke to a lady in the office. She gave us the amount and we paid. 1 year later my wife gets a call from a very rude manager asking for us to make a payment. Told the manager must be a mistake because it was paid off a year ago. Continues to be rude and says they are going to take legal action. He states he is the new management and things will be different. My wife went to the business to get more info and the manager gave her a paper with some dates and no real details. Telling us we owe over 800 bucks with late fees and all. We asked if we didn’t pay the bill for a year why no calls until now. Tells us that business loans don’t work like that. We paid a lump sum that put us off for a year. We did not think that was correct but the manager continued his rude remarks. Wife left and this manager called several days after that with threats of legal action. Few weeks go by and we go to the business to find out there is new management again. Current management was understanding of the situation and was going to get to the bottom of this. Checked credit report and found out this business has been murdering my credit score with delinquent and derogatory status. We need a solution asap. My credit score needs to be fixed. This is a business mistake not ours. This sounds like incompetent management and the reason for changes. Also feels like someone at the business was not truthful with customer payments.
Business Response
Date: 03/03/2025
The Regional Manager has tried to contact the customer by phone several times with no success. He sent an email on ***** * to inform the customer that his account has been corrected, and the credit reporting agencies were contacted. It may take a few days for the credit reporting agencies to process the change to show the account is in good standing. After reviewing the account, it was determined that the payoff amount provided to the customer was incorrect. The balance on the account has been credited.
Initial Complaint
Date:01/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a kitchen table and 4 chairs in ****** **** for approximately $450. After delivery, one of the screws came out of the chairs. I called the store and received a replacement chair. I was told that that set was not a good quality set (after I already bought it of course). Soon after, the screws were falling out of all the chairs. I was told to not grab the chairs by the cushion. Why would he tell me that. He already knew it was defective. I went by the store and I called numerous times. I was told by the manager that he had spoken to the company about the quality of the set. He said he could probably get my delivery fee back. As of this writing. I still have no refund. I was told that I should have already received it, but obviously I have not. I was sold a product that they knew was defective but they sold it to me any. At the least, I want my delivery fee returned to me. I feel they should refund me at least half of what I paid if not the full amount, because I still have 4 chairs that the screws won't stay in. Its been 5 months. Any help is appreciated.
Business Response
Date: 02/06/2025
We have been unable to contact the customer by phone (her voicemail is full), or by reaching out to her at home. Please ask her to contact the store. Thank you
Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we bought a complete bedroom suit with the adjustable bed that has never worked properly. we have asked them to fix or replace and they will not make their product good. we bought this bed **** and have been very patient can you please help us?
Business Response
Date: 01/16/2025
The customer reported the problem with the bed in ******* ****. The Store Manager inspected it and verified the issue. The manufacturer was contacted and parts ordered to make the repair. When the parts arrived and were installed, it was found that the manufacturer had sent the wrong parts. They were reordered. Due to the delay in repairs, the unit will be exchanged. This is scheduled for Monday, ******* **.
Customer Answer
Date: 01/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An electric recliner was purchased for my ******-in-law about 1 year ago (still under warranty), The recliner got stuck while she was sitting in it and the she had to be helped out. On November *, 2024, my husband contacted Famers Home Furniture and requested a repair. It took several days and phone calls before the manager (Mike) came out to examine the recliner. He determined the motor was out and needs to be replaced. My husband has made several calls and we both visited the store inperson during the Christmas holiday. We were assured that the part was on order and there was an email he said from the manufacturer indicating it would be received on December **, 2024 (Sunday), I spoke to him on the 30th and he could not verify if the item would be in later that day. When I spoke with him in person, I explained to him that this chair was purchased for medical reasons and my ******-in-law needs ** *** **** *** **** ******** * *** ***** * *** ** ******* ******. I also informed him that by now that recliner should have been replaced. He insisted it was out of his hands. He did not respond when I asked when will it be determined that a replacement is necessary. As of today, January 6, 2025, we have not heard from the store manager and the item is still not functional. After reading reviews, it appears this has happened before to again an elderly customer. Doesn't appear that there was ever a resolution with that situation either. We live in *** ****** and frequently visit to check on her and attend to her needs. It is imperative that this matter be corrected expeditiously.
Business Response
Date: 01/10/2025
An Area Manager contacted the customer and agreed to swap the lift chair. The Store Manager in ****** is ordering one and will swap next week. He will call the customer to schedule delivery.
Customer Answer
Date: 01/10/2025

Complaint: ********
I am rejecting this response because: We do not trust the merchant will follow through with the new item. We would rather wait until the new item is delivered before closing the complaint.
Sincerely,
**** Or ******** ****
Business Response
Date: 01/15/2025
The store completed the swap on January **, 2025. The Store Manager spoke to the customer's son, who said that his mom was happy with the new chair.
Customer Answer
Date: 01/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Or ******** ****
Initial Complaint
Date:01/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Farmers Furniture in ****** may initially appear to be a viable option for furniture purchases, particularly for individuals who prioritize product variety over customer service and ethical considerations. The sales team exhibits significant dedication in promoting their products; however, the overall experience declines markedly when it comes to addressing post-sale issues. Five years ago, I purchased a mattress that has since been identified as defective. Upon reaching out to the store, I spoke with Mandy, who mentioned that the inspection and potential replacement process typically takes about a week. Given my past experiences, I was skeptical of this timeline and opted to buy a mattress from a different retailer, as the one I owned was causing me considerable physical discomfort. Should a replacement be arranged, I planned to relocate the defective mattress to another room. A courteous gentleman from Farmers came to evaluate my mattress. When I inquired about the possibility of the store retrieving it, he confirmed that they could arrange for its collection. Initially, Mandy was unable to provide a specific timeframe but later revised her statement to indicate a period of two to three weeks. This inconsistency highlights a deficiency in integrity and effective communication within the organization. Mandy continued to assert that this was a procedural issue. While I understand the importance of procedures, I find it unacceptable to be misled. I requested that she consult the only employee who had been helpful regarding the pickup arrangement, and she assured me she would contact him and return my call. She did follow up to apologize for the misinformation concerning the process. Ultimately, she informed me that the store does not manage any aspect of the process, and I needed to reach out to ***** after dedicating an entire morning to accommodate their visit and dealing with the back-and-forth communication.I called ***** to be told my call cant be taken atm.
Business Response
Date: 01/08/2025
After reviewing the complaint, we are replacing the customer's mattress with a new one.
Customer Answer
Date: 01/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

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Farmers Home Furniture is NOT a BBB Accredited Business.