ComplaintsforFarmers Home Furniture
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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My recliner has been messed up for all most a year and the peoples keep on tell me lies after lies but I pay 326 every month with no problem as of today I will not be paying anything so until I get this done my account is overBusiness response
07/23/2024
This has been scheduled to swap out on ****** ** 2024. The customer agreed to the swap. The merchandise was discontinued, and the store was having issues getting parts.Initial Complaint
07/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The Manager and two delivery drivers arrived with our furniture already assembled. They tried to move a bunk bed fully assembled upstairs and put holes in the ceiling and scratched the walls and wood floors. When they couldn’t get it through the door already assembled the manager told us that it wouldn’t fit in the room and left it outside the bedroom door. When they brought the king size bed in downstairs they scratched up the bed frame, nightstands and our Walnut floors. The manager went to my ** year old mother and asked her to write him a personal check for $150.00 in his name. He told her it was a delivery fee. Later the company admitted that this was not how they do business and said that they would investigate it. We filed a report with the company for the damage to our home. When an insurance adjuster came out to document the damages he told us he could definitely see a considerable amount of damage. Months went by and they would not return our calls regarding the case. Finally they told us that our claim had been denied. Now we are paying for new furniture that is damaged and our new home has been damaged. My mother purchased the furniture in her name on time. The manager sold her a insurance policy for $914.00 telling her that if she were to die before it was paid off that the insurance would pay off the loan. When we looked at the policy closer it clearly states that it only covers the insured individual until they are 71 years old. My mom had already filled out a application stating that she was ** and had given them a copy of her drivers license. We have tried in good conscience to resolve these issues with Farmers Furniture and have been unsuccessful. Sincerely **** ********* ******************** *** *** ****Business response
07/12/2024
After speaking to the customer, it was agreed that a credit would be applied to the balance on the account.Customer response
07/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am being harassed, targeted, and outcasted by this place of business, I truly believe I am being harassed because I am black & once worked for this place of business. I have an account with this company, I have paid out one account, so they know I pay. I never fell late until I went through a layoff in August & again in February. Both of the managers-JANICE & DANIELLE at this place of business knows this, I have explained and explained what’s going on with me, needless to say, I continue to communicate with these people, I have still made a payment to them every month, yet, they still find a reason to come to my house even with a promise to pay on file for the 29th, this has happened to me three times, I am truly truly exhausted with this company, I don’t understand why I continue to be treated this way, and I really really don’t want to ever do business with them again, I have told them to come get it, yet they still harass me. I even contacted another Farmers store at ************ trying to reach corporate and had another credit manager look at my account & she stated no, no one should’ve came to my house with a promise to pay, so I don’t understand what’s the deal with these people. The man doing the field call never requested anything, just confirmed the promise, called the office to see what was needed, and nothing was requested from Danielle, all she states was well your two payments behind, this is the same person I made the promise to pay with, and I told her, I told you two weeks ago, I would take care of it on the 30th & she went on to say the manager strict now & all that, but what does that have to do with me? I communicated my promise, and never didn’t keep my promise. Can someone please look into what’s going on at this location, please. I have enough going on the last I need is the company I already have things sorted out with coming to my house. & this has happened to me three times.Business response
06/21/2024
The customer did not provide a secured payment for the date she said that she would pay. Without a secured payment, the store would continue to try to collect.Customer response
06/21/2024
Complaint: ********
I am rejecting this response because: the promise to pay is for the 29th of this month, the date has not passed for me to make the payment.
Sincerely,
******** *******Business response
07/09/2024
As long as payments are made as promised on the 29th of each month, the customer will not be contacted.Initial Complaint
06/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Farmer’s Home Furniture threatened and harassed my references and I. I returned their merchandise and now they have threatened to take me to court. I want nothing else to do with them.Business response
06/12/2024
Due to a backlog with the courts processing and mail delays, there was confusion and timing issues. We have stopped the court process. We have accepted the ***** as a repossession. We have closed out this account.Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a zero turn mower. First one cut approx 20 when it failed. Bladed into ground. They said no problem we have another one and brought it right out. It made about 20 feet and had the same failure. This time the y picked it up and took to repair shop. After2 1/2 weeks the brought it back. I cut the whole yard no problem I was pleased. Next time to cut got about 2/3 done it started making noise so I shut it down. The pulley came off so I was shut down again. Sent the store an email and called but of course she was gone. So I’m sitting here watching my lawn grow into hay field.Business response
06/12/2024
The customer was contacted, and the mower was replaced.Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a recliner about 6 months ago. Well it has broken. I been told someone is coming to fix it each day this week. Actually they were supposed to came Monday, then it went to Tuesday well it is Thursday and no one has shown. I had to make other arrangements with order things I had scheduled this week I been waiting sent February to get it fixed. I finally got the part but I can not get anyone out to fix the chair. All I want is my chair fixed.Business response
05/31/2024
The customer was contacted. His recliner will be picked up today to have the repair completed. We were unaware that the original service center assigned to the customer has stopped servicing our area. The customer agreed to this resolution.Customer response
06/12/2024
I am still waiting for my chair to be fixed. If you need anymore information call me at *** *** ****Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The lady at the ********* location said that she work with me about my account, something they should had done alot sooner knowing I had became ********. I would pay what I could afford to pay that month and they would constantly ask when will I have the rest. We agreed to let the payment be due the third week of every month if I could make a payment that day. I didn't notice that the first payment would be due this following week. I thought it would start the following month. If I would had known that I would had waited till next week to make an agreement. Honestly I can't afford the full payment without a second job. Seventy five dollars would be easier for me till I can get my finances back right.Business response
05/21/2024
Please ask the customer to contact the Store Manager in ********* to discuss payment arrangements.Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was served papers for nonpayment because I feel on hardship which I am willing to give the item back because it’s under rental agreement but papers I was served. They served me on two items one which was paid off and is proved to be paid off by the credit report Closed standing payments made on the papers. I also noticed I was charged over $1000 in health insurance home insurance and property insurance. I have health insurance why would a furnace company have health insurance property insurance and life insurance on a rental installment with fees over $1000.Business response
05/14/2024
After reviewing the customer's account, below is our response to the customer:
“…I am willing to give the item back.”
Our company has a no-repo policy in ***
“They served me on two items one which was paid off and is proved to be paid off by the credit report closed standing payments made on the papers.”
The most recent account carried an add-on amount from the previous contract, which remains unpaid. The merchandise from the previous sale and the merchandise from the current contract are not paid in full. The credit bureau shows a closed account for two contracts because the customer added on to her contract two times. This will show three entries on her credit bureau, two of which will be closed and the final remaining open. These do not indicate the merchandise is paid for, simply the installment contract is closed.
“I also noticed I was charged over $1000 in health insurance home insurance and property insurance… a rental installment with fees over $1000.”
The most recent account has retail insurance for life, accident and health, and property coverage. These are optional and disclosed with the contract verbally and in writing at the time of the sale. $1000 was not the amount of fees. Over the complete term of the contract insurance totals would be $454.91. Also, our contracts are purchases, not rental agreements.Initial Complaint
02/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have identified certain transactions on my consumer report to be a result of identity theft. I confirm that I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. Therefore, I am requesting that the reporting of this information be removed, blocked, and deleted within 4 business days from the receipt of this letter. Account Name: FARMERS FURN Account Number: ********* ********** ******* ******* ******Business response
02/07/2024
Our Legal Assistant has mailed an Identify Theft Affidavit to the customer and requested that it be completed, notarized and returned so that we may investigate his identity theft claim.Initial Complaint
11/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress. Under 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to remain confidential. Furthermore, 15 USC 1681 Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided. I have identified inaccuracies on my credit report from FARMERS FURN, impacting my financial well-being. I request these inaccuracies be corrected promptly. Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances. For reference, my account details are as follows: Account Number: ****** I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information. Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns. Thank you for your immediate attention to this matter. Sincerely, ******** ******Business response
11/27/2023
The payment history for the customer was reported accurately to the credit bureaus in accordance with the terms and conditions provided in the contract and credit application she signed.
We meet all the regulations and requirements of the Fair Credit Reporting Act when providing account payment history to the credit bureaus. The information we reported accurately reflects the payment history on this account.
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Customer Complaints Summary
204 total complaints in the last 3 years.
61 complaints closed in the last 12 months.