Business Profile

Furniture Stores

Farmers Home Furniture

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Farmers Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

199 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been contact family members and ex wife about my debit (which is inaccurate and I been trying to settle without respond from them)) Farmers furniture send a letter treat my ex wife and calling her several times
Business Response
Date: 05/23/2025
After reviewing the customer's complaint, we found that the store has only tried to contact the customer on phone numbers that he provided on his credit application. Correspondence has been addressed to the customer. Collection procedures have been followed.
The payout provided to the customer when the account was initially opened changed due to accrued late fees and aging of the account. No payment has been received since ********* ****.
Initial Complaint
Date:05/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/23/2024, I purchased a refrigerator on a payment plan from Farmers in *******, **. At the beginning of April, I noticed that my drinks were warm and my meat in my freezer was starting to defrost. I contacted farmers, and first of all, it took 3 weeks for a technician to come out to see that it was the thermostat. The technician stated that it was going bad in these refrigerators. He ordered the part, which I received the next day, but it would take him 2 weeks to come back. Ok I still have not gotten upset they brought me a little college refrigerator I have 6 people in my family. Today, 5/20/2025, I received a text stating that the technician would not be able to look at my refrigerator. The next date would be 6/2/2025, which will be 2 months without my refrigerator, which is very unacceptable. I told them they need to bring me another refrigerator. I received a call back stating that the general manager is on vacation and will not be back until Memorial Day. I hope he enjoys his, because my family will not know how I can host a cookout with a refrigerator. Now I want to be reimbursed for all the food and meat that I lost from this sorry refrigerator. I am being nice and polite, but I am going to get in contact with News 2 and see if they can help me. I have been a farmer's customer for about 15 years, and this is not the way you handle good customers. I will never ever come back to a farmer's store again.
Business Response
Date: 05/23/2025
Due to the delay by the service center to make repairs, the store has been instructed to contact the customer and make arrangements to switch out the refrigerator.
Customer Answer
Date: 05/28/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you, I received my replacement fridge. Thank you again.
Sincerely,
******* *******
Initial Complaint
Date:05/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the second bed I have received in the last 2 weeks. The first time they ripped my mattress and scratched the wood. This time the drawers all around are off track and won't close correctly. I so frustrated and I have anxiety!
Business Response
Date: 05/26/2025
The customer had a delivery that included a queen size bed and mattress that came in damaged. We reordered and redelivered both the mattress and bed. Upon contacting the customer today, we learned that she is unhappy with the drawers on the footboard. We have scheduled to pick up the furniture on *** ******* and will void the contract.
Customer Answer
Date: 05/28/2025

Complaint: ********

I am rejecting this response because: I want to be sure this doesn't leave an negative on my credit and also, I didn't receive a formal apology from a manager. This company has caused me a lot of anxiety and I'm very disappointed.
Sincerely,

******* *******
Initial Complaint
Date:05/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Online the website charged me double when I made payment, only one payment was posted on my account (verified at the location by credit manager) and I was told I have to get the excessive charge refunded by corporate since I made payment online. I have been calling for days and I have been leaving voicemails. They just keep forwarding me to voicemails and I can not get them to answer or respond. The payments have come out of my banking account but not posted on my furniture repayment account. Why won’t they even talk to me at corporate and how can I get the money they took from me without my consent? And why aren’t they posting all payments on the account??
Business Response
Date: 05/16/2025
We have reviewed your account and your payment history, and we do not see where we charged you twice for your *** **** $100 payment. Our records only show one payment received for $100.You will need to contact your credit card company or bank to dispute the charge and to have them correct the issue.
Initial Complaint
Date:05/14/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pursuant to 15 U.S. Code § 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code § 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.
Business Response
Date: 05/16/2025
Thank you for bringing this to our attention. We have researched your complaint and have determined that it needs to be removed from your credit report. We have submitted it to the credit reporting agencies to have it removed.
Initial Complaint
Date:04/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an adjustable bed in February from farmers furniture and the first night. I used it to adjust it. I could hear a sound underneath the bed so thenext day I kept hearing it and so we checked a little closer underneath and found that the wood had cracked or was cracked and so called farmers then they said they would have someone come out and take a look at it and after a couple of weeks, we finally had someonecome out and they looked at it and said yes, the wood cracked so they took pictures for their manager to go back to the office and we didn’t hear anything for a couple of weeks and so we kept calling and we finally got an answer and they said that would let us know what they were gonna do about it and after we waited for more weeks and did not hear anything so we called again and they said that it was being handled with the manufacturer as a warranty and that we were responsible with speaking with the manufacture they kind of took themselves out of the picture farmer should stand behind their product and just replace the bed I bought it as I need it for medical reasons.
Business Response
Date: 04/13/2025
The Store Manager in our ******** location has already ordered a new adjustable base for the customer as an exchange. The customer needs to contact the store to schedule a time for the swap. The Group Manager attempted to contact the customer using the number listed, but it went to voicemail.
Customer Answer
Date: 04/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
***** *****
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brought living room set, paid cash, brought extended warranty, filed warranty claim. They sent a man out to see what the problem was. He told me, he will let the store know about the needed repair or replacement. Waited to hear from store. They never contacted me. I went to the store and manager said the guy they sent out had returned to work at the store and said it was fixed. Store manager called and had the repair man come out. He was very helpful! He spent some time working on it. He showed me that it needed a new workers for the recliner side of the loveseat. It is tracking wearing an indention into the frame. He instructed us he would turn everything into the store and they would decide to either fix or replace it. It's been almost 3 months and nothing has been done.
Business Response
Date: 04/15/2025
A replacement has been ordered. It is scheduled to be swapped out next week. It is our understanding that the customer is happy with this outcome.
Customer Answer
Date: 04/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
****** *******
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a refrigerator from Farmers Furniture in ********, ** in 20** and it went out on February 17. I called them and told them that my refrigerator was not working and that everything was warm. They told me that they would contact someone to come look at it. I called them back over the next couple of days and was told that the warranty had went out last month and that i would have to pay for someone to come. I received another call from someone from Farmers on Feb. 22 and was told that they was sorry about how upset i was but the only thing they could offer me was for someone to come fix it and add the bill to my account. After they told me that the manufacture warranty expired in Jan. 2025, I did not know and found it coincidental that the warranty went out. I have purchased several items from Farmers Furniture in the past and was not satisfied with how this was handled. I have only had the refrigerator for 2 years or less. its sad that i had to go to another business to purchase another refrigerator.
Business Response
Date: 03/04/2025
The customer purchased the refrigerator on **-**-****. The manufacturer's warranty expired on **-**-****. At the time of the sale, the customer had purchased a three-year service plan that expired on **-**-****. She contacted the store in February and said that the refrigerator was not cooling. The Credit Manager let her know that we could provide our serviceman's number to her, but that repair costs would be her responsibility. She also told her that as an alternative option, we could send the serviceman to make the repairs and that the cost could be added to the end of her contract. The customer said that she wanted to think about it. Store personnel will try to reach her again to discuss her options.
Customer Answer
Date: 03/04/2025
Complaint: ********

I am rejecting this response because i feel like that the warranty had expired a month prior according to the business. I have purchased several items from this business and feel like they could've just sent the repairman out to look at the refrigerator and not charge it to my account. This is an item that has been paid in full and I still have an account with them. They were not trying to assist me at all as a customer. During the time my refrigerator was not working, i had to throw a lot of food away as i did not have any other place to put it except for a cooler and my family members had very little room for me to store my meats and other frozen items such as ice cream, butter, milk, etc. They couldve offered me a replacement to use or the best solution wouldve been to send the repairman to look at the refrigerator without charging or at least split the charge. I know I will not be doing business after i finish paying for the items i currently have on my account. Its really sad because this is the only furniture store and now I will have to go to the next town over which is ***** minutes away.

Sincerely,

**** *******
Initial Complaint
Date:02/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last *** I came to farmer's furniture and purchased 2 bedroom suits and a living room for my apartments. They delivered the furniture but I have had several issues with the full size bed I bought. The frame keeps detaching from the bed. This causes the bed to drop to the floor. They came out to the apartment several times to fix the bed but it occurred again after the hurricane. I notified them in ******* and Rick said he would come and look at it himself but that never occurred and when I call he's not there. I was told by Chris in ******* that she would order a new frame and someone would come out and fix it but nothing has happened and when I call she is not there or not available. Nobody in this store is helping my situation and I would like a refund or another bed be sent to my house from another location like ********* *** Every time I call now there is no answer to my problem.
Business Response
Date: 03/03/2025
The Store Manager contacted the customer on ******** *** ****. He scheduled an appointment to inspect the bed rail. The Store Manager took the rail to the store. It was repaired and returned to the customer on ******** ****.
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Rick did come out and repair the bed frame and added extra screws and rails. He also told me to contact him directly if anything else happened to the bed frame.

Sincerely,

****** *******
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called over a year ago to pay off the loan in full. Consolidated bills. Spoke to a lady in the office. She gave us the amount and we paid. 1 year later my wife gets a call from a very rude manager asking for us to make a payment. Told the manager must be a mistake because it was paid off a year ago. Continues to be rude and says they are going to take legal action. He states he is the new management and things will be different. My wife went to the business to get more info and the manager gave her a paper with some dates and no real details. Telling us we owe over 800 bucks with late fees and all. We asked if we didn’t pay the bill for a year why no calls until now. Tells us that business loans don’t work like that. We paid a lump sum that put us off for a year. We did not think that was correct but the manager continued his rude remarks. Wife left and this manager called several days after that with threats of legal action. Few weeks go by and we go to the business to find out there is new management again. Current management was understanding of the situation and was going to get to the bottom of this. Checked credit report and found out this business has been murdering my credit score with delinquent and derogatory status. We need a solution asap. My credit score needs to be fixed. This is a business mistake not ours. This sounds like incompetent management and the reason for changes. Also feels like someone at the business was not truthful with customer payments.
Business Response
Date: 03/03/2025
The Regional Manager has tried to contact the customer by phone several times with no success. He sent an email on ***** * to inform the customer that his account has been corrected, and the credit reporting agencies were contacted. It may take a few days for the credit reporting agencies to process the change to show the account is in good standing. After reviewing the account, it was determined that the payoff amount provided to the customer was incorrect. The balance on the account has been credited.

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Farmers Home Furniture is NOT a BBB Accredited Business.