Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband **** and myself *************************** who reside at *********************. **** **, ***** have written to this company telling them to remove us and our address from their mailing list. We have also wrote on their mailing offers that they send us Return to sender Remove this address from your mailing list However, this company still continues to harass us with their junk mail at least twice a month. We are not Interested in taking out any loans with this business now or ever. We want them to stop sending their junk mail offers to our house immediately, but they just keep sending us offers through the mail. Please do something about this. We dont appreciate being harassed with junk mail and offers. This has been going ongoing with this company for almost a year now. We did not sign up to receive anything from them nor have we ever inquired to this company about a loan. Thank you.

  

  Business Response

  Date: 04/28/2023

  Thank you for reaching out with your frustrations.  Your information has been removed from our mailing lists.  We ask for your patience, as it may take as long as 60 days for the removal to go into effect.  Please let us know if we can be of further support.

  Customer Answer

  Date: 04/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An app that I regularly use to monitor credit score, Credit Karma had a notification that I had a great chance of obtaining personal loan to consolidate credit through Lending Point. I completed the applicaton and was given approval. I signed the contract with the loan agreement which provided the APR, finance charge, and amount financed. The website asked for my bank account information to set up for ACH deposit of the loan and withdrawal for monthly payments. The date of deposit for the loan was suppose to be April 17th. The day before the deposit was scheduled to arrive, I receive email from Lending Point stating they couldn't ***** the loan. This company did a bait and switch. They collected all my personal information, banking information, employment, and credit report which had score over 700 and misleading customers by providing fake agreement and not honoring it.

  

  Business Response

  Date: 04/24/2023

  We are sorry to hear of your frustrations, but after further review of your application, we were unable to provide final approval once proof of income was received.  We realize this was not a great customer experience, and we have taken this opportunity to evaluate some of our processes.

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed just over 20K in June 2022.Paid off week of 3/13. The system would not allow cents, so we called that same week to pay the remaining .38 and the rep said they write off anything under a dollar and that our account was now paid off and closed.On 3/20/23 they withdrew $798 from our account that had been closed.We cannot seem to get our money back and have been told multiple things.They stole money out of our account unauthorized and keep saying they are escalating it and submitting a case, but to no resolve.

  

  Business Response

  Date: 04/04/2023

  Thank you for reaching out to us with your frustrations.  We realize this has not been a great customer experience. We have taken this opportunity to review our internal processes and remind the team of our high service level expectations on behalf of our customers.  We believe this has been resolved, but please let us know how we can be of further support.  Our customer service team remains on standby at **************.

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the **************************** Lending point, First and foremost, I am truly disappointed with the response I have received from your department. I spoke to your representative after I was late making the June-2022 payment and I was assured by your representative that this payment "WILL NOT BE REPORTED MORE THAN 30 DAYS LATE". However, in March-2023 Lending Point quality assurance department reported my payment late for July-2022 and August-2022. Resulting in me being reported ***** days past due on my payment history with the 3 credit bureaus. I have an open case "********" with a representative of lending point and got no resolution. I will be advocating for the mistreatment and inaccurate reporting your department is putting on my credit report. Please, someone from your department needs to contact me to resolve this matter.

  

  Business Response

  Date: 03/31/2023

  Thank you for reaching out with your concerns.  We have reviewed the account in question and have concluded that the credit bureaus have received accurate information.  We also reviewed all communications and listened to the phone calls and can confirm our team did not state that your late payments would not be reported to the credit bureaus.  LendingPoints policy is that we report accurately to all credit bureaus, and thus do not remove or delete late payments for goodwill.  In your signed loan agreement, you were advised and agreed that LendingPoint would report information about your account and payment history to the credit bureaus.  Please let us know if we can be of further support. 

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a loan with Lending Point. Lending Point is a predatory internet loan servicing company. When the loan was established, it was to have the payment deducted from my account, which I do not like. Four months ago on the payment date, the payment was returned for insufficient funds and I logged and made a manual payment, thinking next month Lending Point would start deducting the monthly payment. Now after four months I have discovered that Lending Point has not deducted any of my monthly payments nor have they emailed me to tell me that they are no longer deducting my monthly payment's. The only email I received was that my account is now 155 over due when I though all along they were deducting their payments. I have called Lending Point three times in the last 10 days tp figure out what is happening and have them bring this account up to date because of their lack of communication. All three times that I have called, the representative was rude and actually argued with me and when I explained that Lending Point has not emailed me with any information about them not deducting my payment, I have always been put on hold for ever. No one ever came back on the line. It seems that Lending Point has extremely poor customer service and they try to incur late fees on customer accounts on purpose to generate extra revenue. I have called to get this account current but I cannot find any one helpful or can talk plain English.

  

  Business Response

  Date: 03/30/2023

  Thank you for reaching out to us with your frustrations.  We realize this has not been a great customer experience. We have taken this opportunity to review our internal processes and remind the team of our high service level expectations on behalf of our customers.  We believe this has been resolved, but please let us know how we can be of further support.  We remain on standby to assist at **************. 

  Customer Answer

  Date: 03/31/2023

  I have been contacted by a Lending Point representative named ***************************. I spoke with her about getting this account back on track especially it was Lending Points system that stopped deducting my payments. I thought we had reached a deal but I am uneasy with this. ***** provided me with a contact number:

  
  ***************************
  Collection Manager
  ************************************
  ****************************************************************************
  T: ************  Ext:3158

   

  I was to call her back today to make a payment but I cannot reach her on the number she gave me, I get a user busy. That makes me uncomfortable. I should be able to reach her and her a Lending Point announcement and enter her extension. I cannot. I am worried this is a scam . ***** ask me for my debit card information to process a payment but they have my bank account information. This is another red flag. Wow I have never dealt with such a shady company. I am uncomfortable and feel this is a scam.

  

  Business Response

  Date: 04/06/2023

  We apologize for your difficulties reaching our representative.  Please respond to her email with a good time to contact you or call us at your convenience at **************.  We remain on standby to assist you. 

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the fair credit Reporting Act Convergent Account #LAI-00412920, has violated my rights.15 USC ****a(2)(A)(i): Exclusions. The term "consumer report" does not include; any, report containing information solely as to transactions or experience between the consumer and the person making the report.15 USC **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.15 USC 1666B: A creditor may not treat a payment on a credit account under an open end consumer credit plan as late for any purpose.

  

  Business Response

  Date: 03/16/2023

  Thank you for reaching out with your concerns.  We have reviewed the account in question and have determined that the credit bureaus have received accurate information.  LendingPoints policy is that we report accurately to all credit bureaus, and thus do not remove or delete late payments for goodwill.  In your signed loan agreement, you were advised and agreed that LendingPoint would report information about your account and payment history to the credit bureaus.  Please let us know if we can be of further support. 

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a loan but they told me they can't use my bank but they can western union it to me or money gram but I have to pay out of pocket 300 for money gram or 500 for western union I want to know why is that if I'm calling to get a loan is this a scam or what

  

  Business Response

  Date: 02/28/2023

  Thank you for reaching out to us with your concerns.  We checked our system and do not have an application with your name, address, or email address.  This appears to be the work of bad actors using our name to contact innocent consumers with a promise of a loan in an attempt to access bank account information.  We are not affiliated with these bad actors and are actively working to shut them down.  In the meantime, we suggest contacting your local police and submitting an internet crimes report to the *** at https:www.ic3.gov and taking all appropriate steps to protect your identity, including calling the credit bureaus.  Thank you for your informing us so we can continue our efforts. 

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19450126
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** they scammed me our of 300 dollars how am I gone get that back

  

  Business Response

  Date: 02/28/2023

  Thank you for reaching out to us with your continued frustrations.  As advised, this was the work of bad actors using our name to contact innocent customers with the promise of a loan in exchange for a deposit in the form of gift cards.  LendingPoint is not affiliated with these bad actors and continues to work to shut them down but cannot take responsibility for their actions.  For more information on how to protect yourself from these bad actors, please visit *******************************************************;
  
  If you are concerned about your personal information, LendingPoint recommends you contact the three major credit bureaus: Equifax, Experian, and Transunion to report a possible identity theft and work with them to further protect yourself. The credit bureaus will require you to report the assertion directly to them. Contact information for the credit bureaus is as follows:
  Experian: ************ / ******************************************
  Equifax: ************ / ******************************************************************
  Transunion: ************ / ******************************************************************   
  
  LendingPoint also recommends you contact the ************************ at ****************************** to report identity theft and get a recovery plan. This plan includes the forms, affidavits, and letters you will need as the site helps guide you through the recovery process.
  
  LendingPoint also recommends that you consider filing a police report.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the fair credit act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 U.S.C ******* U.S.C **** section 602 A states I have the right to privacy l. 15 U.S.C **** Section 604 it also states a consumer reporting agency cannot furnish a account without my written instructions.

  

  Business Response

  Date: 02/23/2023

  Thank you for reaching out to us with your concerns.  We completed an investigation and discovered an application submitted on August 2, 2021, through our partner Credit Karma, and the loan was funded on August 5, 2021.  LendingPoint verified the bank account, phone number, email, and address as belonging to you.  Eleven successful payments were received on this account, with the last payment being received on July 13, 2022.   We believe the debt is valid and all credit reporting is accurate.
  
  If you believe you have been a victim of identity theft, we will need a police report along with your government-issued identification to further investigate.  This information can be sent to *********************************. 

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19444962
  
  I am rejecting this response because: In accordance with fair credit reporting act lending pt has violated my rights!!! 15 USC **** section 602 states that the right of privacy and section 604 A section 2 it also states a consumer reporting agency cannot furnish an account without my written instructions. I never give permission to report this.lastly the payment history in October, November and December 2022 is reporting 60, 90 and 120 on each corresponding month, when a month only contains 30/31 days ..please please remove ASAP !!!!!!!
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/24/2023

  ************ (FinWise), a **** state-chartered community bank, is a personal loan creditor, and LendingPoint LLC (LendingPoint) is a servicer for FinWise.
  
  On August 5, 2021, ************ loaned you $8,886.91. In the signed loan agreement, you were advised that LendingPoint would report information about your account to the credit bureaus. We have confirmed that the account has been accurately reported, as each monthly reporting reflects the current status of your account.
  
  Also, your personal loan is an unsecured loan. All required disclosures were provided in the signed loan agreement.
  
  An email has been sent to the address on file with your Loan Payment Transactions Statement and a Bills Statement to confirm the account history reported and a copy of the signed contract. 
  
  We hope this resolves your concerns. If you have additional questions or wish to speak with us, please email ****************************************** or call ************ and a representative will be happy to assist you.

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19444962
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around December of 2022 I found out my identity was stolen and used to open up several accounts. At this time I contacted lending point who is one of other account holders (pa09dd3cc85A) I sent them a copy of my FTC Identity Theft Report and informed them the information they are reporting is the result of identity theft, and I asked them to plz correct this fraudulent information by Removing any charges on this fraudulent account, and Closing the fraudulent account as soon as possible to which they have yet to do. I am still making payments on this fraudulent account to protect my credit score when I shouldnt have to.

  

  Business Response

  Date: 02/21/2023

  Thank you for reaching out to us with your frustrations.  We completed an investigation and discovered an application submitted on our website on 7/13/2022, and the loan was funded on 7/14/2022.  LendingPoint verified the bank account, phone number, address, and identification as belonging to you.  Five successful payments were received on this account.  We believe the debt is valid and all credit reporting is accurate.

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19396387
  
  I am rejecting this response because: all information you used to so called investigate  is found online such as name, date of birth and  social security number. Furthermore, In accordance with The Fair Credit Reporting Act, Public law ******, Title VI, Section 611, Subsection A-D, I demand that you provide actual proof the information was verified Please provide:
   The names and business addresses of each individual with whom you verified the information with above, so that I may follow up.
   The date you contacted the individual  of the information.
   The method of communication you used to verify the information such as my actual signature not a computer generated one. The mere fact that a application placed by a unidentified person with correct personal information that can be obtain online is insufficient to verify debt alone.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/28/2023

  On July 13, 2022, LendingPoint received a loan application with your name and personal information through the online portal. Upon receiving the loan application, we verified your name, date of birth, and social security number. 
  
  You also provided LendingPoint with your Navy FCU account statement to verify the account where the funds would be deposited and automatic payments would be made.  We were able to verify the account was open, active and belonged to you.
  
  With the application, you also provided a copy of your ************ identification card to confirm your identity. 
  
  After verifying your information, we approved the loan application and funded the account with a deposit into the verified Navy FCU account on July 14, 2022 . 
  
  We would like to note that the identification card provided during the application process matches the one you provided to LendingPoint on January 17, 2023 to support your initial claim of ID theft.  The verified Navy FCU account was used to make three of the five payments made on this loan. In addition, a LendingPoint representative spoke to you regarding the application prior to funding and the loan after funding at the same telephone number provided in your complaint.  
  
  Based on our review of your application information and the documents submitted with this complaint, we can confirm your personal identity was correctly verified, and the debt is valid.

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19396387
  
  I am rejecting this response because: on December 27 of 2022, all three credit bureau TransUnion, Equifax and Experian conducted a investigation in identity theft accounts on my credit report and all three bureau concluded that identity theft did occur and removed lending points account from my credit reports. However lending point is refusing to closed this account wit a $0 balance. 
  
  Sincerely, I did not apply for this account with LendingPoint even though you have a picture of my ID and a bank account, (that is a joint account not just mine) does not dispel the fact that this loan is not mine. Furthermore on January 4, 2023 I sent u a certified letter certified number ******************** requesting to be supplied with a copy of the application to open the account bearing my signature and any other transaction records to me as a identity theft victim to prove this debt is mine to which is my right under FCRA 605 B(f) and 615(g). Ti which my request went unanswered. On January 11, 2023 I emailed Lending point at their main email address and I also emailed ******* at his email address regarding the verification of this account and the above mention information to which I was again ignores. Its been approximately 60 days with no investigation after requesting one on 01/04/23 to which this is also a violation of my rights under FCRA 623b2 and 611a1.

   

  
  
  *************************

• Initial Complaint

  Date:02/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided my checking account for automatic payments but Lending Point used my savings account for automatic loan payments. As a result the payment was not completed and I lost the 12 months same as cash promotional terms.

  

  Business Response

  Date: 02/21/2023

  Thank you for reaching out to us with your concerns.  We believe this issue was resolved during the phone call on 2/21/2023.  If you need further support, please let us know at ****************************************** or **************.