Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my identity stolen and accounts were opened in my name, including an account with lending point. I have contacted Lending Point making them aware of the situation and said they would get back to me to resolve the issue but nothing has been done 4 months later and it is currently hurting my credit rating. Please fix this issue or contact me with any further information needed so we can get this resolved, that is not good business and I will not let this go.

  

  Business Response

  Date: 01/18/2023

  Thank you for reaching out to us with your concerns.  We completed an investigation and discovered an initial application submitted through Experian on 4/20/2021, and the loan was funded on 4/21/2021.  Six payments were received, and a refinance application was submitted on 10/25/2021, with a new contract signed on 11/17/2021.  LendingPoint verified the bank account, payroll information, identification, address, and phone number as belonging to you.  We received 9 payments on the new loan, including the completion of a temporary payment reduction plan that began in July that was discussed and confirmed over the phone. The loan is currently past due 122 days.  We believe all credit reporting is accurate.
  
  If you believe you have been a victim of identity theft, we will need a police report along with your government-issued identification to further investigate.  This information can be sent to *********************************.  We remain on standby to assist. 

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never done business with Lending Point. I have never applied for a loan from Lending Point. Since September of 2022, I've been receiving texts and phone calls from Lending Point, purportedly in an attempt to collect a debt. On 5 occasions I've returned their calls, verified that I am not the party they are attempting to contact, and been assured they will remove my number from the account. I've replied "STOP" to the text messages on several occasions. The calls and text messages continue.

  

  Business Response

  Date: 01/13/2023

  Thank you for reaching out to us with your frustrations.  We reviewed our system and determined your phone number was inadvertently added to our database.  LendingPoint has removed your phone number, and you should receive not be receiving more communications.  We apologize for the inconvenience and have taken this opportunity to retrain our team members and remind them of our high service level expectations.  If you need further assistance, our customer success team remains on standby at **************. 

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our dental office recommended that we get a Lending Point Loan to cover orthodontics for our son because we would receive 2 years interest-free. However, immediately after we were informed that we did not receive the interest-free. I contacted Lending Point about canceling the loan due to that reason and we were told to just pay the loan back, however, it cost us an extra $273.66. (this was incorrectly calculated in ******'s email). I contacted the **************** Specialist that we had been communicating with and confirmed that we would receive a least a portion of the back. this would only occur quarterly. Now it has been 6 months with no refund. I have tried to call the customer service number and the phone disconnects. Due to the length of time and lack of communication. We should be given the full amount w or w/o interest.

  

  Business Response

  Date: 01/06/2023

  Thank you for reaching out to us with your frustrations.  We have completed an investigation and the unearned portion of the origination fee was refunded on January 4, 2023, to your bank account on file. We realize this has not been a great customer experience. We have taken this opportunity to review our internal processes and remind the team of our high service level expectations on behalf of our customers.  We believe this resolves your issue, but please let us know how we can be of further support.  Our customer service team remains on standby at **************. 

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18664113
  
  I am rejecting this response because:  after waiting for six months for a refund for a loan that we had for one week, as we were communicating between the business and ourselves regarding the interest-rate, it cost us almost $300 instead, the loan shouldve just been canceled and voided but the customer rep said that we just had to repay the money yet It cost us an additional $273. that is a cost of almost $35 per day that we had to pay them. Yet we had to wait six months for our refund. If they had to pay $35 a day that we have had to wait for our refund, that wouldve been the total cost of the loan.  
  

  The service charges need to be refunded in full. 

  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 01/13/2023

  Thank you for reaching out to us with your continued frustrations.  We realize this has not been a great customer experience. We have taken this opportunity to review our internal processes and remind the team of our high service level expectations on behalf of our customers.  We believe this has been resolved, but please let us know how we can be of further support.

  Customer Answer

  Date: 01/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction 08/02/2022 for the amount of $3995 with added accrued interest. Fradulent loan # LAI-********. First notification ever mailed was dated 12/07/2022. My identity has been stolen and my credit was ran for this fraudulent acquisition. I have emailed proof that a police report has been filed as of 12/28/22 to ********************* and ************************* at LendingPoint.

  

  Business Response

  Date: 01/09/2023

  Thank you for reaching out with your concerns.   We completed an investigation and determined an application matching your information was received from ***************************** Medical Associates.  In addition to matching information, a photocopy of your drivers license was obtained.  ********************** has not received sufficient information to determine this loan was obtained fraudulently.  We have attempted to contact you numerous times to discuss this account, and remain on standby to assist further at **************. 

  Customer Answer

  Date: 01/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and we are in the process of communicating with all parties involved as the information that was initially provided was not provided by the true parties involved. As a result, we will be reaching out to a manager to get clarification. This will take additional time to come to a resolution but we are hoping it will be a feasible one. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were checks sent into my account and signed I did not sign them Im so foolish for giving my info out and I did not receive any funds I was approved for a loan and I called told them I did not receive anything their saying it could take 2 days but I believe its a scam I had no money in my account

  

  Business Response

  Date: 12/20/2022

  Thank you for reaching out to us with your concerns.  We checked our system and do not have an application with your name, address, or email address.  This appears to be the work of bad actors using our name to contact innocent consumers with a promise of a loan in an attempt to access bank account information.  We are not affiliated with these bad actors and are actively working to shut them down.  In the meantime, we suggest contacting your local police and submitting an internet crimes report to the *** at https:www.ic3.gov and taking all appropriate steps to protect your identity, including calling the credit bureaus.  Thank you for your informing us so we can continue our efforts. 

• Initial Complaint

  Date:12/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I went into Lending Point LLC to view my two personal loans where I fell behind in due to hardship and the company has sold my accounts and locked me out where I can not even view my loan documents.

  

  Business Response

  Date: 12/16/2022

  Thank you for reaching out to us with your concerns.  We completed an investigation and determined your two loans with LendingPoint were charged off due to nonpayment.  Our records show that multiple attempts to contact you by phone and email were made in an attempt to make payment arrangements.  Both loan balances are still with LendingPoint.  While we are unable to reopen a charged-off account, we are happy to speak with you regarding payments to satisfy this debt.  Our member services team remains on stand-by to assist you at **************.   

  Customer Answer

  Date: 12/18/2022

   
  Complaint: 18564827
  
  I am rejecting this response because:I did not receive a letter of any charge-offs.Ny kaw you failed to probide me that information. The last time I spoke to your company your company went into my Wellsfargo account and illegally debited a lower amount which the teller was present wgen I addressed the matter over the telephone  I should have filed fraud charges against your company then. Afterwards, I had spoken to a customer service representative and informed her that I had lost two jobs which I have not found a stable job as of todate. Due to me having a part-time job only, I am setting my accounts to be consolidated through a credit counseling company. So I need access to my account numbers, and amounts owed to put it in consolidation.

  Yenseeneh *********

  

  Business Response

  Date: 12/19/2022

  We are sorry to hear of your continued frustrations.  Our customer service team remains on standby to assist you with this personal information at **************.  

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18564827
  
  I am rejecting this response because:
  All I need is for tge company to email or out it in thus complaint my two account numbers and both amounts to be able to stsrt working on resolving my debts. Which my e-mail is my first name @gmail.com
  Sincerely,
  
  Yenseeneh *********

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18564827
  
  I am rejecting this response because:Date Sent: 12/19/2022 8:51:10 AM
   
  Complaint: 18564827
  
  I am rejecting this response because:
  All I need is for tge company to email or out it in thus complaint my two account numbers and both amounts to be able to stsrt working on resolving my debts. Which my e-mail is my first name @gmail.com
  Sincerely,
  
  Yenseeneh *********
  
  Sincerely,
  
  ****************************

  

  Business Response

  Date: 12/20/2022

  LendingPoint takes consumer privacy very seriously, and we are unable to email this information to an unverified customer.  Please contact our customer service team at **************, who can verify your personal information and provide the documentation you require.  We remain on standby to assist. 

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called for a payoff, was given the letter. Supplied this to my new finance company. They mailed the check on 11/4/22, included a copy of the letter with the check. Check was not credited to my account until 11/28/22--of which they charged me interest at a daily rate, around $80.00. After this check was issued, i told them to no longer take money out of my account, which they still did. ($149 and some change). I contacted lending point numerous times asking about this check including 11/29 and they stated they did not receive the check, yet, BUT it cleared on 11/28. Now they will issue me a refund of the Money they took out of my account, minus the interest they charged daily...approx $80, and this will take them **** business days. All of this could have been avoided also if they would have taken an ACH from a credit union that had my name on it.

  

  Business Response

  Date: 12/16/2022

  Thank you for reaching out to us with your frustrations.  LendingPoint completed an investigation and discovered we received and processed your payoff check on 11/25/2022 and issued the refund of the excess on 12/7/2022.   We realize this has not been a great customer experience. We have taken this opportunity to review our internal processes and remind the team of our high service level expectations on behalf of our customers.  We believe this resolves your issue, but please let us know how we can be of further support.

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received email from *************************** ***************************** saying my application for $6000 personal loan was approved. Was sent $400 to my ***** Fargo checking acct. My acct was immediately blocked not 30 minutes later frozen and unable to recieve $6000 loan , reason ***** Fargo said I had 3suspicious deposits from a phone of $175 each They said it was a scam I'm 72yr senior citizen on social security benefits I cannot touch now I need proof of legitimate loan or scam please reply ASAP this took place at between 11:23 am and 3:45pm between email approval and acct frozen on 11/29/2022 I am in dire straits and in need of an immediate response. Thank you

  

  Business Response

  Date: 12/06/2022

  Thank you for reaching out to us with your concerns.  We checked our system and do not have an application with your name, address, or email address. And after reviewing the contract you submitted, we can verify that is not a valid LendingPoint contract, but instead is the work of bad actors using our name to contact innocent consumers with a promise of a loan in an attempt to access bank account information.  We are not affiliated with these bad actors and are actively working to shut them down.  In the meantime, we suggest contacting your local police and submitting an internet crimes report to the *** at https:www.ic3.gov and taking all appropriate steps to protect your identity, including calling the credit bureaus.  Thank you for your informing us so we can continue our efforts. 

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I'm very new. I'm not even sure if I've been approved or not. From what I've received via email and going to your website, I certainly see where you all will collect the payment on Dec. 31. I still don't see the funds in my bank account. I've been trying to call the only phone number listed with you all and it's not in service.This doesn't exactly give me a warm feeling.Please help LAI xxxxx864

  

  Business Response

  Date: 12/06/2022

  Thank you for reaching out with your frustrations.  We completed an investigation and confirmed your loan proceeds were sent to your bank account on 11/30/2022.  Depending on your bank, funds can take 2-3 business days to be processed and reflect in your account.  If you still have not received your funds, please reach out to our dedicated customer service team at ************** or ******************************************. 

  Customer Answer

  Date: 12/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

   

  ALL IS WONDERFUL WITH THIS COMPANY :)

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Lending Point saying I was approved for a loan. They asked for my banking details. I immediately changed them after the call because I foolishly gave them my login and password. They called back and said I was approved but my credit was not high enough and they had to boost it. I needed to agree to a mutual transaction to temporarily boost my credit score. I then told him it was a scam and I was contacting the BBB and I hung up the phone. The phone number they called from was **************. They don't answer, they wait for you to leave a message and they call you back. They are a HUGE SCAM! I was skeptical and am glad I went with my gut feeling. I am also glad that I changed my username and password on my banking info. Very foolish that I gave it to them in the first place!

  

  Business Response

  Date: 12/02/2022

  Thank you for reaching out to us with your concerns.  We checked our system and do not have an application with your name, address, or email address.  This appears to be the work of bad actors using our name to contact innocent consumers with a promise of a loan in an attempt to access bank account information.  We are not affiliated with these bad actors and are actively working to shut them down.  In the meantime, we suggest contacting your local police and submitting an internet crimes report to the *** at https:www.ic3.gov and taking all appropriate steps to protect your identity, including calling the credit bureaus.  Thank you for your informing us so we can continue our efforts.